State Consumer Disputes Redressal Commission
Smt.Shweta Soni & Anr. vs Pratik Agrawal & Anr. on 19 July, 2018
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miHkksDrk fookn Áfrrks"k.k vk;ksx] i.Mjh] jk;iqj vihy Øekad% FA/2018/347 lafLFkr fnukad%11.04.2018 1- Jherh 'osrk lksuh] mez&31 o"kZ] ifr MkW- HkwisUnz lksuh --vihykFkhZ dz-1@ifjoknh dz-1 2- MkW- HkwisUnz lksuh] mez&41 o"kZ] firk Hkquso'j yky lksuh] nksuksa fuoklhx.k&iapoVh dkyksuh] /kerjh rg- o ftyk&/kerjh+¼N-x-½ --vihykFkhZ dz-2@ifjoknh dz-2 fo:) 1- izrhd vxzoky] mez 30 o"kZ] firk jkeukjk;.k vxzoky] fuoklh&foosdkuan dkyksuh] xyh ua-&3] rglhy o ftyk /kerjh ¼N-x-½ 2- 'kk[kk izca/kd] lsUVªy cSad vkWQ bafM;k] czkap /kerjh ftyk &/kerjh¼N-x-½ [email protected] le{k% ekuuh; U;k;ewfrZ vkj-,l-'kekZ] v/;{k ekuuh; Jh Mh-ds-iksn~nkj] lnL;
ekuuh; Jh ujsUnz xqIrk] lnL;
ekuuh; Jherh :fp xks;y] lnL;k i{kdkjksa ds vf/koDrk vihykFkhZx.k dh vksj ls Jh vkj-ds-'kqDyk] vf/koDrkA mRrjoknh dz-1 Lor% mifLFkrA mRrjoknh dz-2 dh vksj ls lqJh fot;Jh fclsu] vf/koDrkA vkns'k fnukad% 19@07@2018 }kjk% ekuuh; Mh-ds-iksn~nkj] lnL;
vihykFkhZ us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e 1986 ds vUrxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] /kerjh+¼N-x-½ ¼ftls vkxs laf{kIr esa *ftyk Qksje* lacksf/kr fd;k tk,xk½ ds ifjokn //2// izdj.k dzekad lh-lh-@61/2015 **Jherh 'osrk lksuh o vU; fo:) izrhd vxzoky o vU;** esa ikfjr vkns'k fnukad 12-03-2018] ftlds }kjk ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k x;k gSA 2- [email protected] dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd [email protected] dks lu~ 2012 esa Lo;a ds edku cukus dh vko';drk Fkh bl laca/k esa vius ifjfpr ds ek/;e ls mRrjoknh dz-1@vukosnd dz-1 ls laidZ fd;k x;k tgkW ij mRrjoknh dz-1@vukosnd dz-1 us edku ds laca/k esa [email protected] dks crk;k fd mlds ikl mldh ekrkth iq"iyrk ds uke ls [kljk uacj 850@11 dk VqdM+k 2402 oxZQqV Hkwfe gS ftls [email protected] dks fodz; fd;k tkdj 2195 oxZQqV Hkwfe ij edku dk fuekZ.k gksxk rFkk 'ks"k Hkkx ckm.MªhokWy ls f?kjk jgsxkA vukosnd dz-1 ds }kjk mDr edku dh dher Hkw&[k.M lfgr 32]00]000@&¼cRrhl yk[k :i;s½ crk;k x;k Fkk rc vihykFkhZ dz-2@ifjoknh dz-2 us bruh jkf'k ugha gksus dh ckr dgh xbZ ftl ij mRrjoknh dz-1@vukosnd dz-1 us mRrjoknh dz-2@vukosnd dz-2 ls yksu fnyokus dh ckr dgh Fkh] bl ckr ls larq"V gksdj [email protected] us mRrjoknh dz-1@vukosnd dz-1 us mDr Hkwfe dk fnukad 23-11-2012 dks vihykFkhZ dz-1@ifjoknh dz-1 ds uke ij iath;u djk;k x;k vkSj Hkwfe dk iath;u djkus ds mijkar r;'kqnk 'krksZa ds vuqlkj Hkwfe dk Mk;olZu] Hkou fuekZ.k vuqKk] Hkou fuekZ.k ds laca/k esa laiw.kZ vkSipkfjdrk djokdj Hkou fuekZ.k izkjaHk dj [email protected] dks tqykbZ 2013 rd edku dk vkf/kiR; lkSaius dh ckr r; gqbZ FkhA mDr ckrksa ls larq"V gksdj [email protected] us mRrjoknh dz-1@vukosnd dz-1 dks o"kZ //3// 2012 esa :-10]000@&¼nl gtkj :i;s½ c;kuk Hkh fn;k Fkk] fdarq mRrjoknh dz-1@vukosnd dz-1 ds }kjk r; 'krksZa¼ekud½ ds vuq:i edku dk fuekZ.k ugha fd;k tk jgk Fkk ftl ij [email protected] }kjk vkifRr fd;k x;k ftlls {kqC/k gksdj mRrjoknh dz-1@vukosnd dz-1 us dk;Z jksd fn;kA iqu% mRrjoknh dz- 1@vukosnd dz-1 }kjk viSzy 2014 esa fd;s x;s bdjkjukek ds vuqlkj fnukad 31-07-2014 rd edku dk fuekZ.k iw.kZ djus dk opu fn;k Fkk ftlesa Hkh og vlQy jgk gSA mRrjoknh dz-1@vukosnd dz-1 ds }kjk gkse yksu Lohd`r djokus ds ,ot esa [email protected] ls dksjs gLrk{kj;qDr psd Hkh izkIr fd;k x;k Fkk ftldk nq:i;ksx djus dh /kedh Hkh nh xbZ FkhA mDr fuekZ.k ds laca/k esa Qk;usal dh jkf'k Lohd`r djrs le; mRrjoknh dz-2@vukosnd dz-2 ds }kjk vfu;ferrk cjrh xbZ gS rFkk jkf'k olwyh gsrq mRrjoknh dz- 1@vukosnd dz-1 ds lkFk feydj [email protected] dks ekufld ,oa 'kkjhfjd :i ls ijs'kku fd;k x;kA [email protected] ds mijksDr d`R; ls [email protected] vius edku ls oafpr gS rFkk mls :-
4]500@&¼pkj gtkj ikap lkS :i;s½ izfrekg dh nj ls fdjk;s ds edku esa jguk iM+ jgk gSA bl izdkj [email protected] dk d`R; lsok esa fuEurk dh Js.kh esa vkrk gSA vr% [email protected] us [email protected] dh bl lsok esa deh ds fy;s ifjokn i= dh vafre dafMdk esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 3- [email protected] }kjk vius i{k leFkZu esa ftyk Qksje ds le{k jftLVMZ uksfVl fnukad 15-09-2014 dh QksVksdkih ¼Anx No-1½] Mkd jlhn fnukad 15-09-2014 dh QksVksdkih¼Anx No-2½] Hkwfe ukekarj.k¼Anx No-3½] Lohd`fr vkns'k dh lwpuk fnukad //4// 06-06-2013 dh QksVksdkih ¼Anx No-4½] jlhn uxj ikfydk /kerjh fnukad 06-02-2013 ¼Anx No-5½] uxj ikfydk ifj"kn /kerjh gLrkarj.k dh lwpuk fnukad 06-02-2013 dh QksVksdkih¼Anx No-5½] uxj ikfydk ifj"kn /kerjh }kjk Hkou ds vuqKk Lohd`fr fnukad 21-12-2012¼Anx No-6½] Hkou fuekZ.k vuqKk izek.k i= fuekZ.k 21-12-2012 QksVksdkih ¼Anx No-7½] fdlku iqfLrdk Jherh 'osrk lksuh dk fnukad 08-12-2012 dh QksVksdkih ¼Anx No-8½] utjh uD'kk dh QksVksdkih ¼Anx No-9½] ch- 1 fnukad 08-08-2014 dh QksVksdkih ¼Anx No-10½] fcdzh i= dh Nk;kizfr ¼Anx No-11½] Hkou fuekZ.k bdjkjukek fnukad 13-04-2014 dh QksVksdkih ¼Anx No-12½] osyqlu Qhl v'kksd vxzoky fnukad 17-07-
2015 dh Nk;kizfr¼Anx No-13½] osyq'ku fjiksVZ fnukad 01-07-2015 dh Nk;kizfr ¼Anx No-14½] Nk;kfp= fuekZ.kk/khu Hkou dh QksVksdkih ¼Anx No-15½] uxj ikfydk fuxe /kerjh dk lEifRr ds cktkj ewY; ekxZn'kZd fl)kar o"kZ 2015&16 dh QksVksdkih ¼Anx No-16½] lsUVªy cSad vkWQ bafM;k dk psd fnuakd 05-08-2013 QksVksdkih] lsUVªy cSad vkWQ bafM;k /kerjh psd fnukad 24-07-2013 dh QksVksdkih] lsUVªy cSad vkWQ bafM;k dk psd fnukad 04-02-2014 dh QksVksdkih] lsUVªy cSad vkWQ bafM;k psd fnukad 16-09-2013 dh QksVksdkih] osY;q,'ku fjiksVZ ewy] bdjkjukek izekf.kr] nLrkost izLrqr fd;k x;k gSA 4- mRrjoknh dz-1@vukosnd dz-1 }kjk ftyk Qksje ds le{k tokcnkok izLrqr dj ;g vfHkdFku fd;k x;k fd vihykFkhZ dz-1@ ifjoknh dz-1 us mRrjoknh dz-1@vukosnd dz-1 dh ekrkth ls [kljk ua- 850@11 dk VqdM+k 2402 oxZQqV Hkwfe :- 15]01]111@& ¼ianzg yk[k ,d gtkj ,d lkS X;kjg :i;s½ esa dz; fd;k Fkk] ftldk vihykFkhZ dz-1@ifjoknh dz-1 }kjk foyac ls Hkqxrku fd;k x;k gSA mRrjoknh dz-1@vukosnd dz-1 NksVk Bsdsnkj gS rFkk yscj //5// miyC/k djokdj dk;Z djok;k x;kA bdjkjukek ifjoknh us viuh 'krksZ ij rS;kj djok;k rFkk mldh dkih Hkh mls ugha nh x;h] rFkk og jftLVj esa gLrk{kj djus Hkh ugha x;k FkkA [email protected] ds }kjk le; ij Hkqxrku ugha fd;k tkrk Fkk ftl dkj.k dk;Z esa foyEc gqvk] mlds }kjk ysaVj rd fuekZ.k dk;Z djk;k x;k gSA mRrjoknh dz-1@vukosnd dz-1 us vfrfjDr dFku fd;k gS fd orZeku eas [email protected] ds edku esa :-13]00]000@&¼rsjg yk[k :i;s½ dk dk;Z fd;k tk pqdk gS rFkk [email protected] ds }kjk ek= :-9]57]000@&¼ukS yk[k larkou gtkj :i;s½ dk gh Hkqxrku fd;k x;k gS] mRrjoknh dz- 1@vukosnd dz-1 us [email protected] ls tks jkf'k izkIr fd;k gS og etnwjksa dh etnwjh ds :i esa izkIr fd;k gS] dksbZ lsok 'kqYd izkIr ugha fd;k gSA vr% mRrjoknh dz-1@vukosnd dz-1 }kjk [email protected] dk ifjokn fujLr fd;s tkus dk fuosnu fd;k x;k gSA 5- mRrjoknh dz-1@vukosnd dz-1 }kjk vius i{k leFkZu esa ftyk Qksje ds le{k U;k;ky; /kerjh ds vkns'k dh izfr fnukad 28-05-2016 dh izekf.kr QksVksizfr] ifjokn i= dh izfr fnukad 23-01-2016 dh QksVksizfr] lh-Mh-] lsUVªy cSad vkWQ bafM;k fnukad 27-02-2017 dh QksVksdkih] Hkkjrh; thou chek fuxe izhfe;e jlhn fnukad 12-08-2014 dh QksVksdkih] dk izLrqr fd;k x;k gSA 6- mRrjoknh dz-2@vukosnd dz-2 }kjk ftyk Qksje ds le{k tokcnkok izLrqr dj ;g vfHkdFku fd;k x;k fd [email protected] us Lo;a mRrjoknh dz-2@vukosnd dz-2 dh cSad esa mifLFkr gksdj gkse yksu gsrq vkosnu fd;k Fkk ftls cSfdax //6// fu;eksa ds rgr~ Lohd`r fd;k x;k rFkk vihykFkhZ dz-2@ifjoknh dz-2 ds fuosnu ij gh _.k jkf'k mlds cpr [kkrk esa tek fd;k x;kA [email protected] ds fuosnu ij gh Lohd`r _.k jkf'k :-
20]00]000@&¼chl yk[k :i;s½ esa ls ek= :-16]00]000@&¼lksyg yk[k :i;s½ gh iznku fd;k x;k gS D;ksafd [email protected] dk mRrjoknh dz-1@vukosnd dz-1 ls edku fuekZ.k laca/k esa erHksn gks x;k gSA mRrjoknh dz-2@vukosnd dz-2 us vfrfjDr dFku fd;k gS fd mlds }kjk dHkh Hkh lsok esa fuEurk ugha dh xbZ gS] mRrjoknh dz- 2@vukosnd dz-2 ,d cSfdax laLFkk gS] orZeku esa vihykFkhZ dz- 2@ifjoknh dz-2 dk [kkrk ,u-ih-,- gks pqdk gSA vr% [email protected] }kjk izLrqr ifjokn fujLr fd;k tkosA 7- mRrjoknh dz-2@vukosnd dz-2 }kjk vius i{k leFkZu esa ftyk Qksje ds le{k ikorh fnukad 06-09-2016 dh lR;izfrfyfi] yksu vkosnu fnukad 19-06-2013 dh QksVksdkih] xkjsUVj dh lgefr i= fnukad 19-06-2013 dh QksVksdkih] _.k Lohd`fr i= fnukad 08-07- 2013 QksVksdkih] izFke fd'r iznku djus vkosnu fd'r fnukad 03-07- 2013 dh QksVksdkih] _.k iznku djus vkosnu fnukad 03-02-2014 dh QksVksdkih] izksxsl fjiksVZ fnukad 12-12-2013 dh QksVksdkih] fMekaM uksfVl fnukad 06-01-2013 dh QksVksdkih] fMekaM uksfVl fnukad 13-03- 2015 dh QksVksdkih] olwyh gsrq uksfVl fnukad 11-03-2015 dh QksVksdkih] [kkrs dk LVsVesaV fnukad 12-07-2013 ls 13-06-2015 rd dh QksVksdkih] Qk;usal dks fujLr djus ,oa lekIr djus gsrq vkosnu fnukad 22-09-2014 dh QksVksdkih] izFke lwpuk fjiksVZ fnukad 18-03- 2015 dh QksVksdkih] dk izLrqr fd;k x;k gSA //7// 8- ftyk Qksje us mHk;i{kksa dh vksj ls izLrqr nLrkosth lk{;ksa ,oa 'kiFki=ksa ds ifj'khyu ds i'pkr~ [email protected] dk ifjokn ;g fu"d"kZ fudkyrs gq, fd [email protected] dh vksj ls izLrqr ifjokn eas o`gn~ lk{; dh vko';drk gksus ds dkj.k] flfoy izd`fr ds gksus ds dkj.k fujLr fd;k x;k gS] ftlds fo:) ;g vihy gSA 9- [email protected] dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj-ds-'kqDyk }kjk rdZ izLrqr dj ;g vk/kkj fy;k gS fd ftyk Qksje }kjk ikfjr vkyksP; vkns'k esa fof/k ,oa rF;ksa dks le>us dh xaHkhj Hkwy dh gSA ftyk Qksje }kjk vkyksP; vkns'k ikfjr djrs le; izdj.k dks xq.k nks"k ij fopkj dj vkyksP; vkns'k ikfjr fd;k tkuk Fkk] fdarq ftyk Qksje us izdj.k dks bl vk/kkj ij fd iz'ukxr ekeys esa fof/k ,oa rF;ksa dh tVhyrk dk iz'u varxZr gksus ds rF; dks n`f"Vxr j[krs gq, miHkksDrk laj{k.k vf/kfu;e ds rgr ifjokn izpyu gsrq ugha ekus tkus dk tks vfHker fn;k gS og fof/k lEer ugha gSA ftyk Qksje dks bl rF; ij xkSj djuk pkfg;s Fkk fd ifjoknh }kjk izLrqr ifjokn i= esa tks dFku fd;k gS mlds leFkZu esa ifjoknh HkwisUnz lksuh] 'osrk lksuh dk la;qDr :i ls 'kiFk i= izLrqr fd;k x;k] blds vfrfjDr ifjoknh HkwisUnz lksuh dk fnukad 29-08-2016 ,oa 27-12-2016 dk 'kiFk i= izLrqr fd;k x;k] ftlesa tokcnkok esa mBk;s x;s vkifRr;ksa dks Li"Vhdj.k e; nLrkost is'k fd;k x;kA vihykFkhZ dz-1@ifjoknh dz-1 }kjk ftyk Qksje ds le{k tks ifjokn i= izLrqr fd;k x;k gS] ml ij ftyk Qksje }kjk ifjokn i= dks izFke n`"V;k miHkksDrk laj{k.k vf/kfu;e ds rgr ifjoknh dks mRrjoknh dk miHkksDrk ekurs gq, miHkksDrk laj{k.k vf/kfu;e ds rgr iathc) dj [email protected] ds fo:) uksfVl tkjh fd;k //8// x;k Fkk ftl ij ls [email protected] mifLFkr gksdj viuk tokcnkok izLrqr fd;k] rRi'pkr~ tokcnkok esa mBk;s x;s fcUnqvksa ij Li"Vhdj.k djrs gq, [email protected] ds }kjk e; nLrkost vfrfjDr 'kiFk i= izLrqr fd;k x;k] tks fd ifjokn i= esa mYysf[kr rF;ksa ds vk/kkj ij Fkk] fopkj.k ds nkSjku dksbZ vfrfjDr IyhfMax ugha dh x;h Fkh] ,slh ifjfLFkfr esa ftyk Qksje ds }kjk ;g fu"d"kZ fudkyuk fd rF; o fof/k dh tfVyrk dk iz'u vUrfuZfgr gS =qfViw.kZ gS rFkk rnkuqlkj tks vkns'k ikfjr fd;k x;k gS og fujLr fd;s tkus ;ksX; gSA ftyk Qksje }kjk vkyksP; vkns'k ikfjr djrs le; dafMdk&13 esa U;k;n`"Vkarksa dk mYys[k fd;k gS] og bl izdj.k eas ykxw ugha gksrs gSA vf/koDrk }kjk mijksDr vk/kkj ij [email protected] dh vihy dks Lohdkj fd;s tkus ,oa [email protected] }kjk ftyk Qksje ds le{k ifjokn i= dh dafMdk esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 10- mRrjoknh dz-1@vukosnd dz-1 us Lor% mifLFkr gksdj fyf[kr rdZ izLrqr dj ;g vk/kkj fy;k gS fd [email protected] }kjk [email protected] ds fo:) >wBs rF;ksa dks vk/kkj cukdj ifjokn i= is'k fd;k x;k gSA mRrjoknh dz-1@vukosnd dz-1 ,d isVh Bsdsnkj gS] mRrjoknh dz-1@vukosnd dz-1 [email protected] ds funsZ'k ij yscj miyC/k djk dj dk;Z djok jgk Fkk edku fuekZ.k [email protected] ds funsZ'kkuqlkj muds Lo;a ds ns[kjs[k esa gqvk gS] mRrjoknh dz-1@vukosnd dz-1 us fuekZ.k dk;Z vkfn esa dksbZ foyac ugha fd;k gS vkSj u gh dksbZ xM+cM+h fd;k gSA vihykFkhZ@ifjoknh dks vius edku dk fuekZ.k dk;Z gsrq /ku miyC/k djk;k tkuk Fkk ijarq vihykFkhZ@ifjoknh us mRrjoknh@vukosnd dz-1 dks /ku miyC/k ugha djk;k x;k Fkk rFkk tehu iath;u ds dbZ ekg ckn tqykbZ 2013 rd Hkh //9// vihykFkhZ@ifjoknh ds }kjk /ku jkf'k dk Hkqxrku ugha fd;k x;k Fkk bl izdkj vihykFkhZ dz-1@ifjoknh dz-1 us oDr esa dHkh Hkh mRrjoknh dz-1@vukosnd dz-1 dks jde dk Hkqxrku ugha fd;k gSA [email protected] ds ns[kjs[k esa gh edku dk fuekZ.k dk;Z fd;k tk jgk gS rFkk [email protected] Lo;a larq"V gksdj vkxs dk fuekZ.k djokrk Fkk vkSj leLr fuekZ.k dk;Z vius vuqlkj djokrk Fkk] bl dkj.k xq.koRrk fofgu dk;Z] jsr] fxV~Vh] feJ.k] xq.koRrk fofgu] NM+ o D;wfjax dk;Z ugha fd;s tkus dk dFku vlR;
o Hkzked gSA [email protected] }kjk cgqr gh /kheh xfr ls dk;Z djok jgk Fkk rFkk 15&16 ekg chrus ds i'pkr~ etnqjh dk Hkqxrku dks djus ,oa 'ks"k dk;Z [email protected] }kjk Lo;a djokus dh ckr djus yxk rFkk etnwjh dh jde ekaxs tkus ij vihykFkhZ dz-1@ifjoknh dz-1 }kjk >wBs eqdnes esa Qalk nsus dh /kedh nh tkrh Fkh tcfd vihykFkhZ dz-1@ifjoknh dz-1 Lo;a ds funsZ'kkuqlkj mRrjoknh dz-1@vukosnd dz-1 ls dk;Z djok;k gS rFkk vihykFkhZ dz- 1@ifjoknh dz-1 Lo;a ds foosdkuqlkj lkekxzh bR;kfn dk mi;ksx djok;k gS] vihykFkhZ dz-1@ifjoknh dz-1 us fdlh bathfu;j ds funsZ'ku vFkok lqijfotu esa dk;Z u djok dj Lo;a ds funsZ'ku esa dk;Z djok;k gSA [email protected] us 5]03]700@&¼ikap yk[k rhu gtkj lkr lkS :i;s½ dk v/kwjk fuekZ.k iwjk djus o ?kfV;k fuekZ.k ds ejEer gsrq vfrfjDr Hkkj mBkus dk feF;k dFku fd;k gS mRrjoknh dz-1@vukosnd dz-1 us dksbZ lsok 'kqYd vihykFkhZ dz- 1@ifjoknh dz-1 ls ugha fy;k gS] vihykFkhZ dz-1@ifjoknh dz-1 }kjk iqfyl esa dh xbZ fjiksVZ dks tkap esa iqfyl v/kh{kd us >wBk ik;k FkkA vihykFkhZ dz-1@ifjoknh dz-1 }kjk iwoZ esa Hkh tks Hkqxrku fd;k x;k gS mls dHkh Hkh le; ij ugha fd;k x;k gS] rc mRrjoknh dz- 1@vukosnd dz-1 us vihykFkhZ dz-1@ifjoknh dz-1 dks ,d bdjkjukek //10// cuokus dh ekax fd;k Fkk ijarq vihykFkhZ dz-2@ifjoknh dz-2 HkwisUnz lksuh us vius funsZ'kkuqlkj ,oa viuh 'krksZ ij bdjkjukek ds vuqlkj fnukad 31-07-2014 dks edku rS;kj djokdj nsuk Fkk] ijarq bdjkjukek gksus ds i'pkr~ fd;s x;s ysaVj dk;Z dh jkf'k vkt i;ZUr mRrjoknh dz-1@vukosnd dz-1 dks Hkqxrku ugha dh xbZ] gS pwafd bdjkjukek dh dksbZ izfrfyfi mRrjoknh dz-1@vukosnd dz-1 dks NyiwoZd ugha nh xbZ bl dkj.k ls mRrjoknh dz-1@vukosnd dz-1 us vihykFkhZ ds fo:) viuh jkf'k dk Hkqxrku fd;s tkus ckcr~ dksbZ dk;Zokgh ugha dj ldk gS] bdjkjukek dh izfr mRrjoknh dz-1@vukosnd dz-1 dks miHkksDrk Qksje esa ekeyk is'k gksus ij vihykFkhZ ds }kjk is'k djus ij izkIr gqvk gS rFkk [email protected] us eq[; U;kf;d n.Mkf/kdkjh /kerjh ds U;k;ky; esa mRrjoknh dz-1@vukosnd dz-1 ds fo:) /kkjk 420] 409 Hkk-n-fo- dk nkf.Md ifjokn is'k fd;k gS] bl izdkj [email protected] us mRrjoknh dz-1@vukosnd dz-1 dks vuko';d ijs'kku fd;k gS] bl izdkj [email protected] us bdjkjukek ds 'krksZ dk Lo;a ikyu ugha fd;k gSA mRrjoknh dz- 1@vukosnd dz-1 us [email protected] ,oa MkW- fodkl xqIrk ls gqbZ ckrphr dk lh-Mh- o vU; nLrkost Hkh is'k fd;k gS rFkk mRrjoknh dz-1@vukosnd dz-1 us fdlh izdkj ls lsok esa deh ugha fd;k gS] rFkk vihykFkhZ@ifjoknh ls vfrfjDr jkf'k ugha fy;k gS dksbZ lsok 'kqYd ugha fy;k gS [email protected] us ifjokn i= dk vk/kkj ekSf[kd o fyf[kr lafonk dks vk/kkj cuk;k gS bl izdkj lafonk ds vk/kkj ij ifjokn i= iks"k.kh; o izpyu'khy ugha gS rFkk [email protected] miHkksDrk dh Js.kh esa ugha vkrk gS] bl izdkj [email protected] mRrjoknh dz-1@vukosnd dz-1 dks etnwjh dh jde u nsuk iMs+ lkspdj ;g >wBk ifjokn i= izLrqr fd;k FkkA vf/koDrk }kjk mijksDr vk/kkj ij ftyk Qksje }kjk ikfjr //11// vkns'k dk leFkZu djrs gq, [email protected] dh vihy lO;; fujLr fd;s tkus dk fuosnu fd;k x;k gSA 11- mRrjoknh dz-2@vukosnd dz-2 dh vksj ls milatkr gksus okyh fonq"kh vf/koDrk lqJh fot; Jh fclsu dk rdZ gS fd [email protected] us Lo;a mifLFkr gksdj gkse yksu gsrq vkosnu fd;k Fkk ftls cSafdax fu;eksa ds rgr Lohd`r fd;k x;k Fkk rFkk vihykFkhZ dz-2@ifjoknh dz-2 ds fuosnu ij _.k jkf'k mlds cpr [kkrs esa tek fd;k x;k FkkA [email protected] ds fuosnu ij :-20]00]000@&¼chl yk[k :i;s½ dk gkse yksu Lohd`r fd;k x;k Fkk ftlesa ls ek= :-16]00]000@&¼lksyg yk[k :i;s½ gh _.k forj.k fd;k x;k gS D;ksafd [email protected] dk mRrjoknh dz-1@vukosnd dz-1 ls edku fuekZ.k ds laca/k esa erHksn gks x;k gSA [email protected] dk vkokl _.k ,u-ih-,- gks x;k gSA [email protected] us _.k vnk;xh esa fMQkYV fd;k gSA mRrjoknh dz-2@vukosnd dz-2 }kjk lsok esa deh ugha dh xbZ gSA vf/koDrk us mijksDr vk/kkj ij ftyk Qksje }kjk ikfjr vkns'k dks U;k;ksfpr vkns'k fu:fir djrs gq, mls ;Fkkor cuk, j[kus dk fuosnu fd;k gS rFkk [email protected] dh vihy fujLr fd;s tkus dk fuosnu fd;k gSA 12- geus mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;kA 13- izLrqr izdj.k ds lexz ifj'khyu ds i'pkr~ ;g iz'u mn~Hkwr gksrk gS fd D;k [email protected] ds vfHkdfFkr edku dks edku fuekZ.k gsrq bdjkjukek fnukafdr 13-04-2014 ds fu;eksa ,oa 'krksZ //12// ds rgr iw.kZ u dj mRrjoknh dz-1@vukosnd dz-1 }kjk lsok esa fuEurk dk d`R; dkfjr fd;k x;k gS\ D;k [email protected] okafNr vuqrks"k izkIr djus ds vf/kdkjh gS\ fujkdj.k fuEukuqlkj fd;k tk jgk gSA 14- [email protected] us izLrqr ifjokn dks mRrjoknh dz- 1@vukosnd dz-1 ls vfrfjDr jkf'k :-12]45]951@&¼ckjg yk[k iSrkyhl gtkj ukS lkS baD;kou :i;s½ tks fd [email protected] }kjk izkIr dj yh xbZ gS ds okil Hkqxrku gsrq ,oa vU; vuqrks"k gsrq izLrqr fd;k gSA [email protected] dk dFku gS fd Hkou fuekZ.k ds fy, fu/kkZfjr jkf'k :-
32]00]000@&¼cRrhl yk[k :i;s½ ds fo:) mRrjoknh dz-1@vukosnd dz-1 }kjk 26]02]451@&¼NCchl yk[k nks gtkj pkj lkS baD;kou :i;s½ izkIr dj fy;k x;k gS ,oa vHkh rd vfHkdfFkr edku dk fuekZ.k iwjk ugha fd;k x;k gS blh rjg mRrjoknh dz-1@vukosnd dz- 1 dk dFku gS fd [email protected] }kjk :-24]58]151 @&¼pkSchl yk[k vaBkou gtkj ,d lkS baD;kou :i;s½ dk Hkqxrku fd;k x;k gSA [email protected] us vfHkdfFkr edku dks iw.kZ djkus ds laca/k esa vuqrks"k ugha pkgk gS bl rjg izLrqr ifjokn jde ds ysu nsu ls lacaf/kr izrhr gks jgk gSA blh rjg vihykFkhZ dz-
1@ifjoknh dz-1 ds }kjk mRrjoknh dz-1@vukosnd dz-1 dh ekrk Jherh iq"iyrk vxzoky ls iathd`r fodz; i= fnukafdr 23-11-2012 ds ek/;e ls dz; fd;k x;k gS ftlesa Hkwfe dk ewY; :-
4]90]000@&¼pkj yk[k uCcs gtkj :i;s½ n'kkZ;k x;k gS tcfd bdjkjukek esa mDr Hkwfe dh dher :- 15]01]111@&¼ianzg yk[k ,d gtkj ,d lkS X;kjg :i;s½ mYysf[kr gSA blh izdkj vihykFkhZx.k@ ifjoknhx.k }kjk psd ds ek/;e ls mRrjoknh dz-1@vukosnd dz-1 dks //13// jde Hkqxrku djus dk dFku fd;k x;k gS fdarq vihykFkhZx.k@ ifjoknhx.k }kjk izLrqr lHkh psd lsYQ psd gSA mRrjoknh dz- 1@vukosnd dz-1 us vius tokcnkok ds dafMdk&11 esa ;g Hkh dFku fd;k gS fd ^^pwafd bdjkjukek dh dksbZ Hkh izfrfyfi mRrjoknh dz- 1@vukosnd dz-1 dks [email protected] }kjk NyiwoZd ugha nh xbZ FkhA vr% mRrjoknh dz-1@vukosnd dz-1 viuh Hkqxrku jkf'k gsrq dkuwuh dk;Zokgh ugha dj ldk FkkA** [email protected] us vius ifjokn i= ds dafMdk&12 esa ;g vfHkopu fd;k gS ^^ifjoknhx.k ij vukosndx.k izrhd vxzoky ,oa cSad vf/kdkjh }kjk feydj tcjnLrh mlds gkLihVy ,oa ?kj esa vkdj edku fd'r dh olwyh ds fy, voS/k :i ls ncko Mkyrs gq, ekjihV dj fd'r olwyh dh xbZ tks fd iw.kZr% xSj dkuwuh ,oa fu;e fo:) Fkk] bl laca/k esa [email protected] ds }kjk [email protected] ds fo:) iqfyl Fkkuk flVh dksrokyh esa U;k;ky; eq[; U;kf;d n.Mkf/kdkjh /kerjh ds le{k izdj.k Hkh is'k fd;k x;k gS tks fopkj.k ds fy, izdj.k U;k;ky; esa yafcr gSA** mlh rjg mRrjoknh dz- 2@vukosnd dz-2 us vius fyf[kr dFku ds dafMdk 6 esa fuEukuqlkj dFku fd;k gS ^^cSad ds vf/kdkjh ,oa {ks=h; dk;kZy; ls vk;s olwyh vf/kdkjh ds lkFk _.k jkf'k dh vnk;xh ds fuosnu djus x;s Fks] ftl ij Lo;a ifjoknh MkW HkwisUnz lksuh }kjk vHknz O;ogkj dj ekjihV dh xbZ] ftldh fjiksVZ vukosnd cSad dh vksj ls vfHk;kstu Fkkuk flVh dksrokyh /kerjh esa ntZ djok;h xbZ gS] ftlls mlds fo:) ,d vijkf/kd izdj.k varxZr /kkjk 186] 294 ,oa 323 Hkk-n-fo- ds rgr U;k;ky; Jheku eq[; U;kf;d n.Mkf/kdkjh] /kerjh ds U;k;ky; esa fopkjk/khu gSA** bl rjg ifjokn ds rF;ksa dks izekf.kr djus gsrq o`gn~ lk{; dh vko';drk gS ,slh fLFkfr esa izdj.k dk fopkj.k laf{kIr izfdz;k ds varxZr fd;k tkuk laHko ugha gS rFkk vihykFkhZx.k@ //14// ifjoknhx.k }kjk ,d tfVy fof/k ,oa rF;ksa ds iz'u dks eqn~nk cuk;k x;k gS vr% laf{kIr fopkj.k izfdz;k ds rgr fujkd`r ugha fd;k tk ldrk bldk mfpr fujkdj.k flfoy U;k;ky; esa gh gks ldsxkA 15- Mittal Education Society Vs. Indian Overseas Bank I (2018) CPJ 394 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%&
21. Similarly, Hon'ble Supreme Court in TRAI Foods Ltd. v.
National Insurance Company & Ors., III (2012) CPJ 17 (SC), has observed:
6. The only question to be decided is, when should this jurisdiction be exercised by the Commission. In our view the Commission should address itself to the quantity of the claim, the nature of the evidence which would be required to be submitted but in respect of the claim and the damage suffered and the nature of the legal issues before deciding that the matter out to be decided by the Civil Courts in the regular course. It is not disputed that the Consumer Forum has been set up to grant speedy remedy. The Consumer Forums have been given the responsibility of achieving this object. They were not meant to duplicate the Civil Court, and subject the litigants to delays which have become endemic in the Civil Courts.
7. Although the reason given in the impugned order of the Commission for referring the present matter to the Civil Court is cryptic, we have been through the records filed before us and are satisfied that the Commission's decision was correct. There is no doubt having regard to the nature of the claim, the large amount of damages claimed, and the extensive inquiry into the evidence which would be //15// necessary in order to resolve the disputes between the parties that this is not a matter to be dicided summarily at all."
22. It is important to note that in the present case more than 100 cheques are involved, which are stated to have been forged and payment received. The crimianal case has already been filed by the complainant society and the chargesheet has beeen filed against the accused Mr. Gaurav Aggarwal and chargesheet is likely to be filed against some more accused. This Commission in Bright Transport Co. v. Sangli Sahakari Bank Ltd., II (2012) CPJ 151 (NC), has observed the following:
"3. Yet another reason why we would discourage the complainant from approaching this Commission is that as per the complainants there are several acts of forgery for which a criminal trial is pending. The said case is yet to be decided and the decision of the criminal cases may have a bearing on the claims made by the complainants in these complaints. This Commission has consistently taken the view in the past that complaints which are based on allegations of fraud, forgery, etc. and trial of which would require voluminous evidence and consideration are not to be entertained by this Commission."
16- fjfotu fifV'ku dz-&2479@2008 ;wdks cSad fo:) Jh ,l- Mh- ok/kok] vkns'k fnukad&24 tqykbZ 2013 esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Secondly complaint regarding fraudulent withdrawal from the respondent account on the basis of forged, involve complicated and complex questions which require elaborate evidence and hence, the dispute is not adjudicable in //16// summary jurisdiction. As such the complaint in not maintainable in the Consumer Form."
17- mijksDr U;k; n`"Vkar ds vkyksd esa ,oa foospuk ds ifjisz{; esa ge bl fu"d"kZ ij igqaprs gS fd bl izdj.k esa foLr`r lk{; dh vko';drk gksxh rFkk rF; ,oa fof/k laca/kh iz'u varfuZfgr gS vkSj mls laf{kIr fopkj.k izfdz;k ds }kjk fujkd`r ugha fd;k tk ldrk gS vkSj foLr`r lk{; dh vko';drk gksxh ,slh fLFkfr esa ftyk Qksje us tks vkns'k ikfjr fd;k gS mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS vkSj u gh mlesa gLr{ksi dh vko';drk gSA 18- vr% [email protected] dh vihy fujLr dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad 12-03-2018 dh iqf"V dh tkrh gSA ifjokn ,oa bl vihy dks vfHk;ksftr djus esa tks le; O;rhr gqvk gS mldk ykHk ikus ds vf/kdkjh [email protected] gksaxsA izdj.k dh ifjfLFkfr dks ns[krs gq, bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l- 'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ ujsUnz xqIrk½ ¼:fp xks;y½ v/;{k lnL; lnL; lnL;k 19@07@2018 19@07@2018 19@07@2018 19@07@2018