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1. The present complaint has been filed by Mr. Rohan Kapoor (Complainant) alleging deficiency in service and medical negligence on the part of the Opposite Party with respect to the Platelet Rich Plasma (PRP) and laser sessions taken by him for hair treatment.
2. Brief facts necessary for the adjudication of the present complaint are that the complainant in the month of July, 2015 visited the office of the Opposite Party and consulted the representatives of the Opposite Party for the hair problem suffered by him. The consulting doctor, Dr. Superna Modugil suggested the Complainant 16 PRP sessions and 10 laser sessions for a sum of Rs. 80,000/- for his hair treatment.
3. As suggested the complainant made part payment of Rs. 10,000/- on 09.07.2015 to the Opposite Party and took first sitting of his hair treatment which was conducted by Dr. Prerna. Again on 11.07.2015, the complainant made payment of Rs. 30,000/- and took second sitting of PRP which was conducted by Dr. Superna Modugil. However, on 15.07.2015, when the Complainant visited the Opposite Party for next session, he complained regarding pain in his head, to which the executive of the Opposite Party assured the Complainant that it is normal and the same will be relieved after 1-2 sessions.
DISMISSED PAGE 2 OF 12 CC/130/2017 MR. ROHAN VS. SPA YOGA PVT. LTD. D.O.D: 23.11.2022
4. The Complainant, thereafter, took third and fourth sessions of laser on 15.07.2015 and 22.07.2015, which was conducted by Mr. Bipin. On 28.07.2015, the complainant again complained about the pain in his head to the executives of the Opposite Party but the Opposite Party assured that it will be relieved in next 1-2 sessions. Subsequently, the Complainant made payment of Rs. 40,000/- to the Opposite Party on 28.07.2015 and took sixth and seventh session of laser and PRP on 04.08.2015 & 19.08.2015 respectively.
8. The counsel for the Opposite Party submitted that complainant failed to take complete sessions and the therapies of Laser and PRP are preventive/ curative treatments which are effective only if complete sessions as may be suggested from time to time are taken at regular intervals. Therefore, the Complainant cannot allege deficiency in service on Opposite Party on the ground that the hair treatment in question had not provided the desired results.