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Dr. P.R. Niveditha vs Y. Ramalakshmamma & Ors. on 16 September, 2015 cites

Pravat Kumar Mukherjee vs Ruby General Hospital & Ors on 25 April, 2005

4.      The rival arguments by learned counsel for the complainant   are that, the patient was a consumer, OPs failed to advise post-operative follow up, the caution to be taken, etc..  She placed reliance upon the case Pravat Kumar Mukherjee vs. Ruby General Hospital and Ors. II (2005) CPJ 35 NC, in which Hon'ble Supreme Court observed in para 14 (10) as under:
National Consumer Disputes Redressal Cites 18 - Cited by 13 - Full Document

Charan Singh vs Healing Touch Hospital & Ors on 20 September, 2000

60.  It is also an established law that under the Act National Consumer Forum has jurisdiction to award compensation depending upon established facts and circumstances of the case.  While dealing with such contention in Charan Singh v. Healing Touch Hospital & Ors. (2000) 7 SCC 668, the Court observed that the consumer forum are required to make an attempt to serve the ends of justice so that compensation is awarded in an established case which not only serve the purpose of recompensing the individual, but which also at the same time aims to bring about the qualitative change in the attitude of service provider.  The Court pertinently observed "It is not merely the alleged harm or mental pain, agony or physical discomfort, loss of salary and emoluments etc. suffered by the appellant which is in issue - it is also the quality of conduct committed by the respondents upon which attention is required to be founded in a case of proven negligence."
Supreme Court of India Cites 4 - Cited by 220 - Full Document
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