Ghaziabad Development Authority vs Balbir Singh on 17 March, 2004
(i)
Ghaziabad Development Authority Vs. Balbir Singh (2004) 5 Supreme Court Cases 65
The word compensation is of a very wide
connotation. It may constitute actual loss or expected loss and may extend to
compensation for physical, mental or even emotional suffering, insult or injury
or loss. The provisions of the Consumer Protection Act enable a consumer to
claim and empower the Commission to redress any injustice done. The Commission
or the Forum is entitled to award not only value of goods or services but also
to compensate a consumer for injustice suffered by him. The Commission/ Forum
must determine that such sufferance is due to malafide or capricious or
oppressive act. It can then determine amount for which the authority is liable
to compensate the consumer for his sufferance due to misfeasance in public office
by the officers. Such compensation is for vindicating the strength of law.