State Consumer Disputes Redressal Commission
Sbi vs Manoj Kumar Purohit on 27 February, 2026
1 Hkkjrh; LVsV cSad (A Body Corporate Constituted Under State Bank of India Act 1955, Having its Corporate Centre & Madame Cama Road Nariman Point, Mumbai-400021) 'kk[kk dk;kZy; ifCyd ikdZ] chdkusj tfj, eq[; izcU/kdA 1- eukst dqekj iqjksfgr iq= Jh gjh 'kadj iqjksfgr] fuoklh vkpk;ksZa dh ?kkVh ds uhps] jktdh; vk;qosZn gkWLihVy ds ikl] chdkusj 2- iatkc us'kuy cSad 'kk[kk ch&lsfB;k xyh] ds-bZ-,e- jksM] chdkusj iatkc us'kuy cSad] iz/kku dk;kZy; 7 Hkh[kkth dkWek iSysl] ubZ fnYyh] 'kk[kk dk;kZy; ds-bZ-,e- jksM] chdkusj tfj, vf/kd`r vf/kdkjh ,oa 'kk[kk izca/kd eukst dqekj iqjksfgr iq= Jh gfj'kadj iqjksfgr] fuoklh& vkpk;ksZa dh ?kkVh ds uhps] chdkusj ekuuh; Jh eqds'k] lnL; ¼U;kf;d½ ekuuh; Jh jkefuokl lkjLor] lnL;
Jh fot; 'kekZ] vf/koDrk &&vihykFkhZ
Jh vfer O;kl] vf/koDrk &&izR;FkhZ la[;k 1
Jh lqjUs nz iqjksfgr] vf/koDrk &&izR;FkhZ la[;k 2
Jh lqjUs nz iqjksfgr] vf/koDrk &&vihykFkhZ
Jh vfer O;kl] vf/koDrk &&izR;FkhZ@ifjoknh
2
jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 fo}ku ftyk miHkksDrk fookn izfrrks"k vk;ksx] chdkusj }kjk ifjokn la[;k 55@2022 muokuh eukst dqekj iqjksfgr cuke iatkc us'kuy cSad o vU; esa ikfjr fu.kZ; fnukad 13@09@2023 ds fo:) foi{khx.k ds }kjk i`Fkd&i`Fkd vihy is'k dh x;h gS] pw¡fd nksuksa vihy ,d gh vkns'k ds fo:) gSA vr% mudk fuLrkj.k Hkh ,d gh vkns'k ls fd;k tk jgk gSA vihyksa dks lqfoHksfnr djus ds iz;kstu ls foi{khx.k Hkkjrh; LVsV cSad }kjk izLrqr vihy la[;k 193@2023 ds :i iathc) gS rFkk iatkc us'kuy cSad dh vksj ls izLrqr vihy la[;k 202@2023 ds :i esa iathc) gS] dks vkxs vihy la[;k vFkok vihykFkhZ ds uke ls lacksf/kr fd;k tkosxkA bu nksuksa vihyksa ls lacfa /kr ifjokn ds rF; la{ksi esa bl izdkj ls gS fd ifjoknh dk foi{kh la- 1 ds ;gka cpr [kkrk gS ftlds [kkrk la- 3592000100094643 gSAa ifjoknh us vius mä [kkrs esa cSd a }kjk tkjh ATM lqfo/kk çkIr dj j[kh gSA ifjoknh us fnukad 03@12@2021 dks oä djhc 17%44 cts foi{kh la- 2 ds {ks=kf/kdkj ds v/khu LFkkfir ATM e'khu eksgrk pkSd] chdkusj ls nl gtkj :i;s fudkyus gsrq vius ATM dkMZ dks ATM e'khu esa Mkyk rks ifjoknh dks vius cpr [kkrk ls fyad eksckbZy uEcj ij 10]000@& : fudyus dk eSlst çkIr gqvk tcfd okLro esa ifjoknh dks mä ATM e'khu ls nl gtkj :i;s çkIr ugha gq, vkSj dkQh nsj bartkj djus ds ckn Hkh ifjoknh dks mä ATM e'khu ls :i;s çkIr ugha gksus ij mä ATM e'khu :e esa MîwVh ij mifLFkr xkMZ us ifjoknh dks dgk fd vHkh ATM e'khu dk uxn :i;s Hkqxrku djus dk flLVe [kjkc gSA ifjoknh us mlh fnu fnukad 03@12@2021 dks Vksy Ýh uEcj ij f'kdk;r ntZ djokbZ o fnukad 23@12@2021 dks iqu% Vksy Ýh uEcj ij f'kdk;r ntZ djokbZ rFkk bl ?kVuk ckcr~ 20 fnu ckn ifjoknh ds eksckbZy uEcj ij eSlt s çkIr gqvk fd vkidh f'kdk;r vkidk VªkatsD'ku dEiyhV gksus ds dkj.k fujLr dj nh x;h gSA ifjoknh us foi{kh la- 1 dks fnukad 07@01@2022 dks fyf[kr i= çsf"kr dj foi{kh la- 2 ds {ks=kf/kdkj esa fLFkr [kjkc ATM e'khu ls fnukad 03@12@2021 dks ifjoknh }kjk fd;s x;s VªkatsD'ku ls lEcfU/kr lhlhVhoh 3 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 QqVt s o y‚x cqd miyC/k djokus dk fuosnu fd;kA foi{kh la- 1 us egt viuh [kkuk iwfrZ djus ds fy, rFkk viuh ftEesnkfj;ksa ls iYyk >kM+rs gq, fnukad 10@01@2022 dks çsf"kr i= ds lkFk ifjoknh dks mä [kjkc ATM e'khu dh dsoy y‚x cqd miyC/k djok dj ifjoknh dh f'kdk;r dks fujLr dj fn;k gSA mä y‚x cqd esa CASH DISPENSER IS NOT WORKING dk Li"V vadu gS] ftlls Li"V gS fd mä ATM e'khu dk uxn forj.k dk flLVe [kjkc gSA ifjoknh dh tk;t f'kdk;r gksus ds ckotwn Hkh foi{khx.k }kjk ifjoknh dks dkQh pDdj yxokus ds ckotwn Hkh foi{khx.k }kjk ifjoknh dh f'kdk;r dk fujkdj.k ugha fd;k ftldh otg ls ifjoknh dks vkfFkZd] 'kkjhfjd o ekufld {kfr gqbZ gSA var esa ifjokn esa of.kZrkuqlkj vuqrks"k fnyok;s tkus dh izkFkZuk dh gSA foi{kh la[;k 1 us tokc ifjokn çLrqr dj dFku fd;k gS fd ifjoknh us eksgrk pkSd fLFkr ATM e'khu ,lchvkbZ ds QqVt s çkIr djus ckcr~ vkosnu fd;kA lhlhVhoh QqVt s foi{kh la- 2 ds dCts esa gSaA gLrxr çdj.k esa foi{kh la- 2 i{kdkj gS] mlls çkIr dj ldrk gS ;k mlls ryc djok ldrk gSA ifjoknh }kjk tks VªkatsD'ku fnukad 03@12@2021 dks le; 17%44 cts fd;k x;k og lDlsl gqvk gSA foi{kh ds ikl lhlhVhoh QqVt s miyC/k ugha gS D;ksfa d ATM e'khu foi{kh la- 2 ,lchvkbZ dh gS tks bl gLrxr çdj.k esa i{kdkj Hkh gSA ifjoknh }kjk ,lchvkbZ dh ATM e'khu dk bLrseky fd;k x;k Fkk blfy, QqVst ,lchvkbZ foi{kh la- 2 ls çkIr djsA ifjoknh }kjk foi{kh la- 2 dh ATM e'khu eksgrk pkSd dk vius [kkrs ls 10]000@& :- dh jde foMª‚y djus ds bLrseky fd;k tks foi{kh ds ;gka [kkrs ls jde foMª‚y MsfcV gksuk ik;k x;k gSA foi{kh la- 2 ds }kjk gh ;g Li"V fd;k tk ldrk gS fd e'khu lgh Fkh ;k [kjkc FkhA ifjoknh }kjk tks f'kdk;r Vksy Ýh ij dh x;h f'kdk;r dh tkap djus ij ifjoknh }kjk fd;k x;k VªkatsD'ku lDlslQqy gksuk ik;k x;kA foi{kh la- 1 ds leLr [kkrksa dk dk;Z dEI;wVjkbZTM gSA ifjoknh dh le;≤ ij gLrxr çdj.k ls lacaf/kr VªkatsD'ku ds ckcr~ voxr djok;k x;k Fkk vkSj mls larq"V fd;k x;k FkkA var esa lsok esa deh ls badkj djrs gq, ifjoknh dk ifjokn lO;; [kkfjt fd;s tkus dk fuosnu fd;k gSA 4 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 foi{kh la[;k 02 tokc ifjokn çLrqr dj dFku fd;s gSa fd fnukad 03@12@2021 dks ifjoknh }kjk LVsV cSad ds ATM dk mi;ksx djuk Lohdkj gS tks fd eksgrk pkSd] chdkusj esa fLFkr gSA og ,d lQy VªkatsD'ku FkkA ATM i)fr iw.kZ :i ls ;kaf=d i)fr ij dk;Z djrh gS] lEiw.kZ i)fr dEI;wVj l‚¶Vos;j ij vk/kkfjr gksus ds dkj.k tc Hkh bl rjg ds dksbZ ekeys cSad ds le{k vkrs gSa tc loZçFke ATM esa tek jkf'k dh tkap dh tkrh gS] ijUrq ç'uxr ekeys esa 10]000@& :- ifjoknh dks çkIr gks x, gSa vkSj lEcfU/kr ATM esa tkap djus ij lQy VªkatsD'ku ik;k x;k rFkk cSad }kjk ATM eSustj (Anurag Singh Manager Recon & Dispute] Hitachi payment Services Pvt- Ltd) ds }kjk ATM esa tek ds'k dk fooj.k ns[kdj No Excess Cash Certificate fnukad 08@12@2021 dks tkjh fd;k tk pqdk gSA fnukad 03@12@2021 dks tc ds'k dh x.kuk dh x;h rks mlesa fglkc fcYdqy lgh ik;k x;k gS ftlls ifjoknh }kjk fd;k x;k VªkatsD'ku fcYdqy lQy gksuk lkfcr gSA ATM fcYdqy lgh dk;Z dj jgk Fkk] blds lEcU/k esa ifjoknh }kjk fn, x, dFku fcYdqy vk/kkjghu gSA mä ATM mi;ksxdrkZ vusdksa [kkrk/kkjdksa }kjk ATM ds [kjkc gksus dh dksbZ f'kdk;r fjdkMZ ij ntZ ugha gSA bl çdkj lsok esa deh ls badkj djrs gq, ifjoknh dk ifjokn lO;; [kkfjt djus dk fuosnu fd;k gSA ifjoknh o foi{khx.k ds vfHkopuksa ds i"pkr mHk;i{k dh lk{; ysdj o mHk;i{k dks lqudj fo}ku ftyk miHkksDrk vk;ksx] chdkusj us vkns" k fnukad 13@09@2023 dks fuEu vkns'k ikfjr fd;k%& 5 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 geus fo}ku vf/koDrkx.k mHk;i{k dks lquk o vihy i=koyh o fo}ku ftyk miHkksDrk vk;ksx dh i=koyh dk /;kuiwoZd voyksdu fd;kA vihykFkhZ ,lchvkbZ ds fo}ku vf/koDrk Jh fot; 'kekZ us ;g cgl dh gS fd ATM Card iatkc us'kuy cSad dk Fkk rFkk ifjoknh dk [kkrk Hkh iatkc us'kuy cSad esa gSA ATM e'khu fgVkph dEiuh SBI dh gSA ATM Card ls 17%44 feuV ij nks VªkatsDl'ku gq,A ifjoknh dks #i, izkIr gks x;sA e'khu ls #i, fudyus dk izek.k&i= vuqjkx flag }kjk tkjh fd;k x;k gSA ATM e'khu esa tc 'ks"k jkf'k dh x.kuk dh rks dksbZ vfrfjDr jkf'k ugha feyh] ftldh fMVsYl is'k dh tk pqdh gSA iatkc us'kuy cSad ls lEidZ fd;k x;k] iatkc us'kuy cSad us iwNk fd D;k VªkatsDl'ku lansgiw.kZ gSA SBI ds fjdkWMZ ds vuqlkj ifjoknh dks jkf'k izkIr gks pqdh FkhA vr% ifjoknh dks iqu% jkf'k izkIr djus dk vf/kdkj ugha gSA SBI dk dksbZ Hkh dk;Z] lsok nks"k dh ifjHkk"kk esa ugha vkrk gSA fo}ku ftyk miHkksDrk vk;ksx }kjk ikfjr fu.kZ; vikLr fd;s tkus ;ksX; gS vkSj vikLr fd;s tkus dh izkFkZuk dh gSA iatkc us'kuy cSad ds fo}ku vf/koDrk Jh lqjUs nz dqekj iqjksfgr us ;g cgl dh gS fd VªkatsDl'ku lQy gqvk FkkA ifjoknh ds }kjk FIR ntZ ugha djk;h x;hA VªkatsDl'ku fdlh izdkj ls lansgiw.kZ ugha FkkA bl dkj.k CCTV QqVt s fy;s tkus ds funsZ'k ugha fn;s x;s ,oa fo}ku ftyk miHkksDrk vk;ksx }kjk mDr rF;ksa ds lac/a k esa fopkj ugha dj tks vkns'k ikfjr fd;k x;k] og vikLr fd;s tkus ;ksX; gS vkSj vikLr fd;s tkus dh izkFkZuk dh gSA ifjoknh ds fo}ku vf/koDrk us mDr cgl dk fojks/k djrs gq, ;g cgl dh gS fd ifjoknh 10]000@& #i, dh jkf'k ds fy, ifjoknh >wB ugha cksyx s kA ifjoknh ds }kjk rRdky 10]000@& #i, ugha fudyus ds lac/a k esa lwfpr fd;k x;k FkkA VªkatsDl'ku Qsy gqvkA fo}ku ftyk miHkksDrk vk;ksx 6 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 }kjk ikfjr fu.kZ; fof/k lEer gS vkSj mDr nksuksa vihysa [kkfjt fd;s tkus dh izkFkZuk dh gSA bl cgl dk tokc nsrs gq, ds SBI fo}ku vf/koDrk us ;g cgl dh gS fd ih,uch }kjk ;g iwNk Fkk fd D;k VªªkatsD'ku lansgiw.kZ gS] ijUrq lhlhVhoh QqVst ugha ekaxh] blfy, cSad dk dksbZ dk;Z lsoknks"k esa ugha vkrk gS vkSj var esa vihy Lohdkj dj ifjokn [kkfjt djus dh izkFkZuk dhA viuh cgl ds leFkZu esa U;kf;d n`"Vkar ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx] ubZ fnYyh dh fjohtu fifV'ku la[;k 3973@2014 jk?kosUnz ukFk lsu cuke iatkc us'kuy cSad] jkT; miHkksDRkk fookn izfrrks"k vk;ksx] p.Mhx<+ dh izFke vihy la[;k 186@2014 LVsV cSad vkWQ ifV;kyk cuke fjrq ys[kuiky rFkk jtuhdkar mik/;k; cuke vkbZlhvkbZlhvkbZ cSad fy- fu.kZ; fnukad 21-03- 2012 rFkk ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx] ubZ fnYyh dh fjfotu fifV'ku la[;k 3182@2008 LVsV cSad vkWQ bf.M;k cuke ds-ds HkYyk vkfn is'k fd;sA mHk; i{k ds rdksZa ij euu fd;k x;kA i{kdkjku ds e/; ;g Loh--r rF; gS fd ifjoknh ds }kjk lhlhVhoh QqVt s dh ekax dh xbZ Fkh vkSj lhlhVhoh QqVt s iatkc us'kuy cSad vFkok LVsV cSad vkWQ bf.M;k ds }kjk miyC/k ugha djokbZ xbZA i{kdkjksa ds e/; bl laca/k esa dksbZ fookn ugha gS fd ifjoknh ds cpr [kkrk la[;k 3592000100094643 ls fnukad 03-01-2022 dks 10000@&#i;s MsfcV gq,A i{kdkjksa ds e/; ewyr% fookn ;g gS fd mDr jkf'k ifjoknh dks izkIr gqbZ vFkok mDr jkf'k ifjoknh dks izkIr ugha gqbZA tgka ifjoknh dk ;g dFku gS fd ,Vh,e [kjkc gksus ls mls 10]000@&#i;s dh jkf'k izkIr ugha gqbZ gSA vihykFkhZx.k dk ;g cpko gS fd lkW¶Vos;j dEI;wVj iz.kkyh ij vk/kkfjr gS] ftlesa xyrh dh dksbZ xqatkbZ'k ugha gS vkSj lkW¶Vos;j ds vuqlkj VªkatsD'ku lQy gqvk gS] blfy, dksbZ tkap ugha dh xbZ gS vkSj blfy, lhlhVhoh QqVst fnykus dh dksbZ vko';drk ugha FkhA ifjoknh ds }kjk ,d ,QvkbZvkj la[;k 76@2019 Hkh ntZ djokbZ tkuk izrhr gksrh gSA ifjoknh ds }kjk vihykFkhZx.k dks ckj&ckj i= fy[ks x;s gSaA iatkc us'kuy cSad dks rqjUr i= fy[kk x;k gSA ifjoknh ds vuqlkj mlus xkMZ dks 7 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 Hkh cksyk fd iSls izkIr ugha gq,] rks xkMZ us e'khu [kjkc gksuk crk;kA iatkc us'kuy cSasd ds Vksy&Ýh uacj ij f'kdk;r fd;k tkuk mHk; i{k dks Lohdkj gSA tks ykWx cqd is'k dh xbZ gS] mlds vuqlkj tks izfof"V;ka gS] og lqlaxr izfof"V fuEufyf[kr gS %& 17 ctdj 44 feuV 9 lsd.M ij VªkatsD'ku lDlslQqy fn[kk;k x;k gS] tcfd Åij Cash Dispenser is not working Hkh fy[kk gSA 17 ctdj 43 feuV 55 lsd.M ij Cash Dispenser is not Online fy[kk gSA 17 ctdj 43 feuV 55 lsd.M ij Error Gen. Error rFkk 17 ctdj 43 feuV 56 lsd.M ij Present Error vkSj mlds ckn 17 ctdj 44 feuV 09 lsd.M ij Transaction Data Completed fy[kk gqvk gS vkSj blds e/; esa 17 ctdj 43 ctdj 56 lsd.M ls 17 ctdj 44 feuV 09 lsd.M ds chp esa fdlh izdkj dh dksbZ izfof"V ugha gSA ,Vh,e e'khu tc Error crk jgh Fkh vkSj Cahs Dispenser Online ugha Fkh vkSj dkMZ 17 ctdj 43 feuV 53 lsd.M ij btsDV gks pqdk FkkA blds ckn Card Taken dh dksbZ fjiksVZ ugha gSA ml fLFkfr esa tks VªªkatsD'ku gS] og dsoy lDlslQqy fy[ks tkus ek= ls lDlsl ugha ekuk tk ldrkA ifjoknh ds }kjk tc Li"V :i ls lhlhVhoh QqVt s dh ekax dh xbZ] rks lhlhVhoh QqVst ,lchvkbZ dks miyC/k djokbZ tkuh pkfg;s FkhA iatkc us'kuy cSad dks lhlhVhoh QqVst ysus ds fy, dguk pkfg;s FkkA ifjoknh dk tc Li"V dFku gS fd xkMZ dks mlus dgk fd iSls ugha fudys gS] xkMZ dks ijhf{kr djkuk pkfg;s Fkk fd ,Vh,e e'khu [kjkc gS ;k ugha] ,slk mUgksua s dgk ;k ughaA ;g ,slk ekeyk ugha gS] ftlesa ,Vh,e e'khu yxkrkj lgh jgh gksA ,Vh,e e'khu dk ,jj Li"V nf'kZr gS] mlls iwoZ esa Hkh dkWUVªsDV ,jj Hkh vkbZ gSA ,Vh,e ds'k fMLisU'kjh ofdZx fLFkfr esa ugha Fkk] mlds rqjUr i'pkr~ LVsVl Succeed lansg izdV djrk gS vkSj bl lansg dks lekIr djus ds fy, vihykFkhZx.k dks lhlhVhoh QqVt s ls ;g dUQeZ djuk pkfg;s Fkk fd okLro esa ds'k ifjoknh dks izkIr gqvk vFkok ugha gqvk] tks fd loksZre lk{; ifjoknh ds VªkatsD'ku ds laca/k esa gks ldrh Fkh vkSj ,slh loksZre lk{; ftls is'k fd;k tk ldrk gS] is'k ugha fd;k gSA ml fLFkfr esa /kkjk 114 lk{; vf/kfu;e ds izko/kkuksa dh ;g mi/kkj.kk yh tkosxh fd ;fn lk{; is'k dh tkrh] rks vihykFkhZ ds fo:) tkrhA ifjoknh us 'kiFk&i= is'k fd;k gSA miHkksDrk laj{k.k vf/kfu;e esa ifjoknh dks viuk ekeyk 'kiFk ds vk/kkj ij gh lkfcr djuk gSA dud dqekj izca/kd iatkc us'kuy cSad ds }kjk 'kiFk&i= 8 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 fn;k x;k gSA 'kiFk&i= ds pj.k la[;k 7 esa ;g dFku vafdr fd;k x;k gS fd ifjoknh ds }kjk ftl ,Vh,e e'khu dk mi;ksx fd;k x;k Fkk] og ,lchvkbZ ds {ks=kf/kdkj dh gSA foi{kh la[;k 2 }kjk gh ;g Li"V fd;k tk ldrk Fkk fd e'khu lgh Fkh ;k [kjkc Fkh] ml le; D;k fLFkfr Fkh\ bl izdkj vihykFkhZ ih,uch dh izdj.k esa Li"V bUdkjh ugha gSA blh izdkj iatkc us'kuy cSad ;g Li"V ugha dj ldh fd ,Vh,e e'khu [kjkc FkhA ifjoknh dh lk{; dk [k.Mu ugha dj ldh fd ,Vh,e e'khu [kjkc ugha Fkh ;k lgh FkhA iatkc us'kuy cSad dh vksj ls ds-ds- us viuk lk{; 'kiFk&i= pj.k la[;k 6 esa ;g dFku fd;k gS fd lhlhVhoh QqVt s vizkFkhZ la[;k 2 ds dCts esa gSA gLrxr izdj.k esa mls ryc djok ldrk gSA ifjoknh }kjk tks VªkatsD'klu fnukad 03-12-2021 dks le; 17 ctdj 44 feuV ij lDlsl gqvk gSA mÙkjnkrk vizkFkhZ ds ikl lhlhVhoh QqVt s ugha gS] D;ksfa d ,Vh,e e'khu vizkFkhZ la[;k 2 LVsV cSad vkWQ bf.M;k dh gSA bl lk{kh iatkc us'kuy cSad dh vksj ls ;g rks dgk x;k fd lhlhVhoh QqVt s ih,uch ds ikl ugha gksdj ds ,lchvkbZ ds ikl Fkh] ijUrq ifjoknh ih,uch dk [kkrk/kkjd Fkk vkSj le; VªkatsD'ku ds laca/k esa lwfpr fd;k x;k] bl fLFkfr esa ih,uch dk ;g dÙkZO; Fkk fd og lhlhVhoh QqVt s dks izksVsDV djus ds fy, ,lchvkbZ dks fjDosLV Hkstrk] ijUrq bl rjg dk fuosnu ih,uch dh vksj ls ,lchvkbZ dks ugha fd;k x;kA ,lchvkbZ dh vksj ls vf'ouh dqekj ds }kjk 'kiFk&i= is'k fd;k x;k gS] ftlesa ;g vafdr fd;k x;k gS fd ,Vh,e e'khu lgh Fkh vkSj uks ,Dlsl ds'k lfVZfQdsV vuqjkx flag }kjk fn;k x;k gSA ,Vh,e e'khu lgh Fkh] ;g Lo;a ykWx cqd izfrfyfi ij miyC/k gSA ykWx cqd ls ;g lkfcr gS fd ,Vh,e e'khu lqlaxr le; ij dbZ ckj ,jj fjdkWMZ dh xbZ gS rFkk ds'k fMLisU'kj dk;Zjr fLFkfr esa ugha crkbZ xbZ gS] tks ykWx cqd dh fLFkfr gS] mldks Hkh ,lchvkbZ ds eSustj ds }kjk Li"V ugha fd;k x;k gS] blls ;g izrhr gksrk gS fd ,lchvkbZ ds eSustj Jh vf'ouh dqekj vk;ksx ds le{k lgh fLFkfr Li"V djds ugha vk;sA fo}ku ftyk miHkksDrk vk;ksx ds }kjk Hkh vius vkns'k ds pj.k la[;k 7 esa Li"V :i ls lqlaxr VªkatsD'ku ds laca/k esa 17 ctdj 44 feuV 09 lsd.M ij fdlh izdkj 2 fHkUu&fHkUu fLFkfr vk jgh gS] Li"V fd;k gSA 9 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 vihykFkhZ dh vksj ls izLrqr U;kf;d n`"Vkar dSIVu vkuan Lo:i cuke LVs.MMZ pkVZsM cSad esa ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx] ubZ fnYyh }kjk ikfjr fu.kZ; fnukad 09-09-2020 ds ekeys esa ifjoknh ds }kjk ;g dgk x;k fd pSd fMLvkWuj ds ckn mls irk pyk fd mldk MsfcV dkMZ xqe gks x;k vkSj mlds [kkrs ls 40]000@&#i;s fudkys x;s gSaA i{kdkjksa ds e/; esa ;g fookn Fkk fd ifjoknh ds }kjk ,Dlsl Iyku fy;k x;k gS vFkok Priority cSafdx dh lqfo/kk yh xbZ gSA fo}ku ftyk miHkksDrk vk;ksx ds }kjk ;g ekuk x;k gS fd ifjoknh ds }kjk lsfoax vdkm.V ,Dlsl Iyku fy;k x;k Fkk vkSj Priority cSafdx dh lqfo/kk ugha yh xbZ FkhA ,l,e,l dh lqfo/kk dsoy Priority cSafdx dh lqfo/kk ij Fkh vkSj ifjoknh ds }kjk fy;s x;s lsfoax vdkm.V ,Dlsl Iyl ij ugha FkhA ftyk vk;ksx ds }kjk ;g ekuk x;k fd ifjoknh ds }kjk MsfcV dkMZ dks lqjf{kr ugha j[kk x;k] ykijokgh dh xbZ] ftlds dkj.k iSlk mlds [kkrs ls fudkyk x;kA cSad dk dksbZ lsoknks"k ugha ekukA bl ekeys esa ifjoknh dk dFku ,Vh,e e'khu ds [kjkc gksus ij ,Vh,e e'khu ls :i;s ugha fudyus ckotwn Hkh iSlk [kkrs ls de gksuk crk;k gSA vkseizdk'k cuke Hkkjrh; LVsV cSad dk fu.kZ; is'k fd;k x;k] ftlesa ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx }kjk ;g ekuk x;k fd 2%26 vkSj 2%30 ij gq, VªkatsD'ku lQy ugha gksuk ifjoknh us lkfcr fd;k] ijUrq 2%28 ih,e ij tks VªkatsD'ku lQy gqvk Fkk] mlds ckjs esa dksbZ dFku ugha fd;k x;kA bl ifjfLFkfr esa cSad dk dksbZ lsoknks"k ugha ekuk x;kA vr% gLrxr izdj.k esa rF; vkSj ifjfLFkfr;ksa dh fHkUurk ds dkj.k ;g U;kf;d n`"Vkar vihykFkhZx.k dh enn ugha djrk gSA jk?kosUnz ukFk lsu cuke iatkc us'kuy cSad fjfotu fiVh'ku uacj 3973@2014 esa ekuuh; jk"Vªh; miHkksDrk vk;ksx }kjk ikfjr fu.kZ; fnukad 17- 12-2014 ds ekeys esa ifjoknh dk ;g dsl Fkk fd mlus ,Vh,e dkMZ ls fnukad 03-10-2011 dks [kkrs esa 'ks"k jkf'k tkap dh] rks 54]500@&#i;s Fkh] mlds ckn mlus 1]000@&#i;s fudkys] rks vf/k'ks"k 49]500@&#i;s ik;k x;kA ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx }kjk ;g ekuk x;k fd ?kVuk dh lwpuk ifjoknh }kjk 4 fnu nsjh ls nh xbZ vkSj 5]000@&#i;s fudkys tkuk] fcuk fiu uacj ds rhljs O;fDr }kjk ,Vh,e dkMZ ls ugha 10 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 fudkys tk ldrs gSaA gLrxr ekeys esa bl izdkj ds rF; o ifjfLFkfr;ka ugha gSA vr% rF; vkSj ifjfLFkfr;ksa dh fHkUurk ds dkj.k ;g U;kf;d n`"Vkar vihykFkhZx.k dh enn ugha djrk gSA LVsV cSad vkWQ ifV;kyk cuke fjrq y[kuiky izFke lwpuk la[;k 186@2014 esa jkT; miHkksDrk fookn izfrrks"k vk;ksx] p.Mhx<+ }kjk ikfjr fu.kZ; fnukad 19-06-2014 is'k fd;kA bl izdj.k ds ekeys esa ,Vh,e ls 20-08- 2014 dks 3 lans'k izkIr gq,A yxHkx 3 eghus ckn lhlhVhoh QqVt s dh ekax dh xbZ] ;g ekuk x;k fd ,Vh,e ls fcuk fiu uacj ds foMªks ugha fd;s tk ldrsA 90 fnu ds i'pkr~ lhlhVhoh QqVt s dh ekax djuk vkSj lhlhVhoh QqVt s dks ugha nsuk lsoknks"k ugha ekuk x;kA gLrxr ekeys esa lhlhVhoh QqVt s dh rqjUr ekax dh xbZ gSA cSad dks rqjUr lwpuk nh xbZ gSA cSad dks lhlhVhoh QqVt s dks lqjf{kr djus dh le; ls lwpuk nh xbZA vr% rF; vkSj ifjfLFkfr;ksa dh fHkUurk ds dkj.k ;g U;kf;d n`"Vkar vihykFkhZx.k dh enn ugha djrk gSA jtuhdkar mik/;k; cuke vkbZlhvkbZlhvkbZ cSad fy- esa jkT; miHkksDrk fookn izfrrks"k vk;ksx] ;wVh p.Mhx<+ }kjk izFke vihy la[;k 9@2012 esa ikfjr fu.kZ; is'k fd;kA 20]000@&#i;s dh jkf'k pSd la[;k 570669 ls dh Fkh] ls foMªks fd;sA ifjoknh ds vuqlkj ,Vh,e dkMZ mi;ksx esa ugha fd;k x;k] mlds ckotwn Hkh jkf'k [kkrs ls de gks xbZ] ijUrq vk;ksx us ,Vh,e dk fel;wt ugha ekuk x;kA gLrxr ekeys esa bl izdkj dh rF; vkSj ifjfLFkfr;ka ugha gSA vihykFkhZx.k dh vksj ls ,slk dksbZ U;kf;d n`"Vkar is'k ugha fd;k x;k] ftlds vuqlkj ,Vh,e dh ykWx cqd esa ,d gh le;kof/k esa ,jj vkSj lDlslQqy crk;s tkus dh fLFkfr esa Hkh lhlhVhoh QqVt s miyC/k ugha djkok;s tkus dks lsoknks"k ugha ekuk gksA i=koyh ij miyC/k ykWx cqd ,Vh,e dh fLFkfr tks Åij of.kZr dh tk pqdh gSA ifjoknh ds vuqlkj fnukad 07-01-2022 dks lhlhVhoh QqVt s dh ekax dh xbZ] mlds ckotwn Hkh lhlhVhoh QqVt s ] ,lchvkbZ rFkk iatkc us'kuy cSad ds }kjk miyC/k ugha djokuk ;k iatkc us'kuy cSad ds }kjk LVsV cSad vkWQ bf.M;k dks ugha fy[kk tkuk la;qDr :i ls nksuksa dk lsoknks"k gSA fo}ku ftyk miHkksDrk vk;ksx }kjk vkykSP; vkns'k esa lHkh rF;ksa dk iwjh rjg ls lgh rkSj ls fo'ys"k.k fd;k gS Cash Dispenser is not working and Transaction Successfull ,d lkFk gksuk fdlh Hkh fLFkfr esa Lohdkj ugha fd;k tk ldrk 11 jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap] chdkusj ,lchvkbZ cuke eukst dqekj o vU;
vihy la[;k 193@2023 ih,uch cuke eukst dqekj o vU;
vihy la[;k 202@2023 vkSj mls nkSjkus vihy vkSj fo}ku ftyk miHkksDrk vk;ksx ds le{k vihykFkhZx.k lkfcr djus esa foQy jgk gSA fo}ku ftyk miHkksDrk vk;ksx }kjk ikfjr fu.kZ; fof/klEer gS] ftlesa gLr{ksi fd;s tkus dk dksbZ vk/kkj vihykFkhZx.k lkfcr ugha dj lds gSaA vihykFkhZ@foi{kh Hkkjrh; LVsV cSad s }kjk izR;FkhZ@ifjoknh eukst dqekj ds fo:) izLrqr vihy la[;k 193@2023 rFkk vihykFkhZ@foi{kh iatkc us'kuy cSad }kjk izR;FkhZ@ifjoknh eukst dqekj ds fo:) izLrqr vihy la[;k 202@2023 vLohdkj dj [kkfjt dh tkrh gS rFkk fo}ku ftyk miHkksDrk] chdkusj ds }kjk ifjokn la[;k 55@2022 cmuoku eukst dqekj cuke iatkc us'kuy cSad vkfn esa ikfjr fu.kZ; fnuakd 13-09-2023 dh iqf"V dh tkrh gSA fu.kZ; dh izfr ds lkFk fo}ku ftyk miHkksDrk vk;ksx dk ewy vfHkys[k vfoyEc okil Hkstk tkosA