Telecom Regulatory Authority Of India - Subsection
Section 20(3) in The Telecom Consumers Protection and Redressal of Grievances Regulations, 2007
(3)The Manual shall be available for reference at every office of the service provider referred to in sub-regulation (1), Call Centre, customer care centre, help desk, the Nodal Officer, the appellate authority, at the sales outlets and at the website of the service provider and also by any other means which the service provider may consider appropriate.
