State Consumer Disputes Redressal Commission
Ashish Kumar Sahu vs Om Sai Automobiles on 25 August, 2015
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vihykFkhZ@ifjoknh us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqxZ ¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&14@236 **vk'kh"k dqekj lkgw fo:) vkse lkabZ vkWVks eksckbZYl }kjk izca/kd** esa ikfjr vkns'k fnukad&06-01-2015 ftlds }kjk vihykFkhZ@ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k gSA // 2 // 02- vihykFkhZ@ifjoknh dk ifjokn ftyk Qksje ds le{k la{ksi esa bl izdkj jgk gS fd vihykFkhZ@ifjoknh us mRrjoknh@vukosnd ls ctkt iYlj 150 lh lh fnukad&12-12-2012 dks [kjhnk Fkk ftldk MkÅu isesaV 16]000@&¼lksyg gtkj :Ik;s½ fnukad&12-12-2012 dks gh vnk dj fn;k FkkA mDr eksVj lkbZfdy 1]08]000@&¼,d yk[k vkB gtkj :Ik;s½ dher ij Qk;usal dh xbZ Fkh ftlesa 29 fd'rksa esa jde vnk djus dk vuqca/k FkkA vihykFkhZ@ifjoknh }kjk yxkrkj lkjh fd'rsa tek fd;k tk jgk gSA fnukad&05-06-2013 dks vihykFkhZ@ifjoknh us fd'r iVk;k fdUrq fnukad&17-06-2013 dks mldk iSj QzsDpj gks x;k ftlds dkj.k vihykFkhZ@ifjoknh us mRrjoknh@vukosnd dks Qksu ds }kjk lwfpr fd;k fd tqykbZ dh fd'r vxLr esa tek djsxkA bl rjg fnukad&27- 08-2013 dks tqykbZ dh fd'r QkbZu lfgr vxLr] flracj dh fd'r tek fd;k x;kA mRrjoknh@vukosnd us fcuk fdlh dkj.k ds vihykFkhZ@ifjoknh dk mDr okgu tCr dj fy;k vkSj iwjh fd'r iVkus ij xkM+h nsus dk dFku fd;kA vihykFkhZ@ifjoknh us fnukad&30-12-2013 dks Hkh Qk;usal daiuh ds eq[; drkZ/krkZ dks Hkh okgu okil djus dgk fdUrq okgu okil ugha fd;k x;kA fnukad&10-07-2014 dks vius vf/koDrk ds ek/;e ls iathd`r lwpuk mRrjoknh@vukosnd dks nh ysfdu mRrjoknh@vukosnd us dksbZ tokc ugha fn;k vkSj u gh okgu okil fd;kA mRrjoknh@vukosnd us vihykFkhZ@ifjoknh dks okgu pykus ls oafpr j[kkA bl izdkj vihykFkhZ@ifjoknh us vius ifjokn& i= dh dafMdk&11 esa n'kkZ;s vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 03- vihykFkhZ@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k Lo;a dk 'kiFk&i= rFkk vf/koDrk uksfVl fnukad&10-07-2014 (Annexure-1) dh QksVks dkih] izkfIr Lohd`fr jlhn (Annexure P-2) vly] // 3 // vihykFkhZ@ifjoknh }kjk mRrjoknh@vukosnd dks fy[kk x;k i= fnukad&03-02-2014 (Annexure-3)] jftLVªs'ku fMVsYl (Annexure-4)] vf/koDrk uksfVl fnukad&30-12-2013 (Annexure-5)] vkse lkabZ vkWVkseksckbZYl dh jlhn fnukad&05-08-2014 (Annexure-6)] dS'k@dzsfMV eseks fnukad&12-12-2012 (Annexure-7)] fMfyojh pkyku fnukad&12-12- 2012 (Annexure P-8)] jlhn fnukad&30-12-2013] 27-08-2013] 28-01-2013] 04-06-2013] 05-02-2014] 05-03-2014] 02-04-2014] 04-05-2014] 04-06- 2014] 05-08-2014 (Annexure-9 to 18)] ,Dljs fjiksVZ fnukad&18-06-2013] iSFkksykWth fjiksVZ fnukad&18-06-2013 rFkk fldfyax fjiksVZ dh QksVks dkih izLrqr fd;k gSA 04- mRrjoknh@vukosnd dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr dj ;g vfHkopu fd;k x;k gS fd vihykFkhZ@ifjoknh us mDr okgu dks mRrjoknh@vukosnd ls MkÅu isesaV esa dz; fd;k gSA ;g Hkh vfHkdFku fd;k gS fd vihykFkhZ@ifjoknh us fnukad&27-08-2013 dks tqykbZ] vxLr] flracj rd dk 10]588@&¼nl gtkj ikap lkS vBklh :Ik;s½ tek fd;k gSA fo'ks"k dFku esa mRrjoknh@vukosnd us ;g Hkh dFku fd;k gS fd vihykFkhZ@ifjoknh ds dfFkr okgu dks mRrjoknh@ vukosnd us fdl fnukad ,oa fdl dkj.k ls tCr fd;k gS bldk mYys[k ifjokn&i= esa ugha fd;k x;k gSA mRrjoknh@vukosnd us vihykFkhZ@ ifjoknh ds dFku fd okgu dks mRrjoknh@vukosnd us vius ikl j[k fy;k gS dks >wBk ,oa cukoVh dgdj badkj fd;k gSA mRrjoknh@ vukosnd us ;g Hkh vfHkdFku fd;k gS fd vihykFkhZ@ifjoknh us >wBs ,oa cscqfu;kn] eux<ar ckrksa ds vk/kkj ij ifjokn izLrqr fd;k gS tks fd izFke n`"V;k [kkfjt fd;s tkus ;ksX; gSA vihykFkhZ@ifjoknh us tku&cw>dj mRrjoknh@ vukosnd dks ijs'kku djus ds fy, mDr // 4 // ifjokn izLrqr fd;k gS ftls fujLr fd, tkus dh ;kpuk mRrjoknh@vukosnd }kjk dh xbZ gSA 05- mRrjoknh@vukosnd dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k dkS'ky ykyokuh dk 'kiFk&i= izLrqr fd;k gSA 06- ftyk Qksje us mHk;i{kksa dh vksj ls izLrqr nLrkosth lk{;ksa ,oa 'kiFk&i=ksa ds ifj'khyu ds Ik'pkr~ vihykFkhZ@ifjoknh dk ifjokn ;g fu"d"kZ fudkyrs gq, fd nkok Lohdkj djus dk leqfpr vk/kkj ugha gS] fujLr fd;k gS ftlds fo:) ;g vihy gSA 07- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo)ku vf/koDrk Jherh lhek 'kekZ dk eq[; rdZ ;g gS fd vihykFkhZ@ifjoknh us mRrjoknh@vukosnd ls MkÅu isesaV ds vk/kkj ij okgu Qk;usal djk;k Fkk rFkk fd'rsa fu;fer tek fd;k x;k gS blds ckotwn okgu dks fcuk lwpuk fn, tCr fd;k x;k rFkk mDr okgu dks pykus ls oafpr fd;k x;k gSA fuf'pr gh mRrjoknh@vukosnd ds bl dk;Zokgh ls vihykFkhZ@ifjoknh dks {kfr igaqph gSA ftyk Qksje us fd'rksa dh vfu;ferrk dks vk/kkj ekudj vkns'k ikfjr fd;k gSA mRrjoknh@ vukosnd us tokcnkok esa fd'rksa dh vfu;ferrk ds ckjs esa dksbZ mYys[k ugha fd;k gSA bl rF; dh vuns[kh dj ftyk Qksje us =qfViw.kZ vkns'k ikfjr fd;k gS ftls fujLr dj okafNr vuqrks"k gsrq vihy Lohdkj fd;k tkosA 08- mRrjoknh@vukosnd dh vksj ls milatkr gksus okys fo)ku vf/koDrk Jh v'kksd dqekj MksVs dk eq[; rdZ ;g gS fd vihykFkhZ@ ifjkonh }kjk ;g egRoiw.kZ tkudkjh ugha nh xbZ gS fd fdl rkjh[k dks // 5 // okgu tCr fd;k x;k gS rFkk tCrh ds iwoZ vihykFkhZ@ifjoknh dks uksfVl feyk gS vFkok ugha feyk gSA mRrjoknh@vukosnd dk ;g Hkh rdZ gS fd xkM+h dh rhu fd'r tek u djus ij fu;ekuqlkj igys uksfVl fn;k tkrk gS rRi'pkr~ xkM+h dks tCr djus dh dk;Zokgh dh tkrh gSA ijUrq izLrqr izdj.k esa bl izfdz;k dk vHkko gSA mRrjoknh@vukosnd us ;g Hkh rdZ fd;k gS fd mDr okgu ctkt iYlj eksVj lkbZfdy dz-lh-th- 07 ,-,p-@7765 mRrjoknh@vukosnd ds ikl ugha gSA mRrjoknh@ vukosnd us vihykFkhZ@ifjoknh dh lsok esa fdlh izdkj dh deh ugha fd;k gSA Jh v'kksd dqekj MksVs vf/koDrk us ftyk Qksje ds vkns'k dks mfpr :Ik ls ikfjr vkns'k crkrs gq, mDr vkns'k dk leFkZu fd;k gSA 09- geus mHk;i{k ds fo)ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;kA 10- izLrqr izdj.k esa ;g fopkj.kh; iz'u mn~Hkwr gksrk gS fd D;k mRrjoknh@vukosnd us vihykFkhZ@ifjoknh dh lsok esa dksbZ deh fd;k gS\ D;k vihykFkhZ@ifjoknh] mRrjoknh@vukosnd dk okgu _.k dh vnk;xh ds laca/k esa vfu;fer gS\ D;k mRrjoknh@vukosnd us vihykFkhZ@ifjoknh dk dfFkr okgu tCr fd;k gS\ bldk fopkj.k fd;k tk jgk gSA 11- vihykFkhZ@ifjoknh us vius ifjokn&i= dh dafMdk&3 esa mYysf[kr fd;k gS fd **vkosnd }kjk yxkrkj lkjh fd'rsa tek fd;k tk jgk gSA fnukad&05-06-2013 dks vkosnd us fd'r iVk;kA** mRrjoknh@ vukosnd us bl laca/k esa vius tokcnkok dh dafMdk&3 esa mijksDr dFku dk leFkZu fd;k gSA iwjs izdj.k esa izLrqr leLr nLrkostksa ds // 6 // ifj'khyu ls ;g Li"V gksrk gS fd fookn fd'rksa ds tek djus ds laca/k esa ugha gSA vr% ;g fu"d"kZ fudkyuk fd vihykFkhZ@ifjoknh] mRrjoknh@vukosnd dks _.k iVkus esa vfu;fer jgk gS] =qfViw.kZ gSA blls Li"V gksrk gS fd fookn fd'rksa ds iVkus ds laca/k esa ugha gSA 12- vihykFkhZ@ifjoknh us vius ifjokn&i= dh dafMdk&4 esa mYysf[kr fd;k gS fd **;g fd vukosnd us fcuk fdlh dkj.k ds vkosnd dh mijksDr eksVj lkbZfdy lh-th-07 ,-,p-@7765 dks tCr dj fy;k vkSj dgk fd tc rqe iwjh fd'r iVk nksxs rks nwWaxkA** vihykFkhZ@ ifjoknh us vius bl dFku ds leFkZu esa dksbZ nLrkost izLrqr ugha fd;k gSA mRrjoknh@vukosnd us ;fn voS/kkfud :Ik ls mDr okgu dks tCr fd;k gS rks vihykFkhZ@ifjoknh dks rRlaca/k esa iqfyl esa fjiksVZ djuk Fkk rFkk iqfyl fjiksVZ dh izfr izLrqr djuk Fkk ijUrq vihykFkhZ@ifjoknh }kjk bl rjg dk dksbZ nLrkost izLrqr ugha fd;k gSA vihykFkhZ@ ifjoknh ds ek= dFku dj nsus ls okgu tCrh dks Lohdkj dj ysuk U;k;ksfpr ugha gSA vr% vihykFkhZ@ifjoknh ds dFku dks fd mDr okgu mRrjoknh@vukosnd }kjk tCr dj fy;k gS dks ge Lohdkj ;ksX; ugha ikrs gSaA mRrjoknh@vukosnd us Hkh rdZ fd;k gS fd okgu tCrh ds fy, fu/kkZfjr izfdz;k gS ftlds vuqlkj rhu fd'rsa tek ugha gksus ij uksfVl fn;k tkrk gS rFkk tCrh ds iwoZ uksfVl fn;k tkrk gS tcfd ifjokn&i= esa ,slh fdlh ckr dk mYys[k ugha gSA vr% okgu tCrh dk dFku Lohdkj ;ksX; ugha gSA 13- mi;qZDr foospuk ds vk/kkj ij ge ;g fu"d"kZ fudkyrs gSa fd mRrjoknh@vukosnd }kjk vihykFkhZ@ifjoknh dk dfFkr okgu tCr ugha fd;k x;k gS blfy, mRrjoknh@vukosnd }kjk vihykFkhZ@ifjoknh dh lsok esa dksbZ fuEurk ugha dh xbZ gSA // 7 // 14- QyLo:Ik ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% fof/k lEer gS vkSj mlesa fdlh izdkj dh vfu;ferk ,oa voS/kkfudrk ugha gSA vihykFkhZ@ifjoknh dh vksj ls izLrqr vihy lkjghu gksus ls fujLr fd;s tkus ;ksX; gS] vr% vihykFkhZ@ifjoknh dh vihy fujLr dh tkrh gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼lqJh fguk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsna z xqIrk½ v/;{k lnL;k lnL; lnL;
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