State Consumer Disputes Redressal Commission
Ram Nihora Sahu vs Chhattisgarh Rajya Vidyut Holding Co. ... on 4 May, 2017
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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2016/668 lafLFkr fnukad&22-10-2016 jkefugksjk lkgw ] firk vk'kkjke lkgw ] mez&48 o"kZ] fuoklh &xzke Vsejh ] Fkkuk eqaxsyh rg- o ftyk eqaxsyh ¼N-x-½ ----- vihykFkhZ@ifjoknh fo:) 1- N-x- jkT; fo|qr e.My }kjk&v/kh{k.k ;a=h frQjk] rg- o ftyk fcykliqj ¼N-x-½ 2- N-x- jkT; fo|qr e.My }kjk lgk;d ;a=h eqaxsyh rg- o ftyk eqaxsyh ¼N-x-½ ------- [email protected] le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k A ekuuh; Jh Mh-ds-iksn~nkj ] lnL; A ekuuh; Jh ujsanz xqIrk ] lnL; A i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh ch- etwenkj vf/koDRkk A mRrjoknhx.k dh vksj ls Jh ,u-ds-fclsu vf/koDrk A // 2 // vkns'k fnukad% 04-05-2017 }kjk%&ekuuh; U;k;ewfrZZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@ifjoknh us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] eqaxsyh ¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k Øekad&2014@163 esa ikfjr vkns'k fnukad& 14-10-2016 ftlds }kjk ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k gS A 02- ftyk Qksje ds le{k ifjoknh dk ifjokn laf{kIr esa bl izdkj jgk gS fd ifjoknh dh ifRu Jhefr lqfe=k ckbZ ifr jkefugksjk lkgw ] tks fd jksth &etnwjh dj vk; vftZr djrs gq, ifjoknh dks vkfFkZd lg;ksx iznku fd;k djrh Fkk rFkk ftlls e`rdk ,oa ifjoknh ds vk; feykdj muds ifjokj dk xqtj&clj pyrk Fkk A ifjoknh dh ifRu Jhefr lqfe=k ckbZ fnukad&24-02-2013 dks vius xzke Vsejh [kkj esa fLFkr [ksr esa frojk dVkbZ djus ds fy, tk jgh Fkh fd rHkh [ksr esa gkbZ oksYVst VwVdj ftank iM+s fo|qr rkj ds laidZ esa vk tkus ls ] fo|qr vk?kkr ls mldh e`R;q gks xbZ gS A bl izdkj ifjoknh ds ifRu ds N-x-fo|qr e.My ds ykijokgh ,oa lsok esa deh ds dkj.k vle; e`R;q gksus ij ifjoknh ,oa mldk ifjokj tks fd e`rdk ds vkfFkZd lg;ksx ls viuk thou fuoZgu ds fy, vkfJr jgs Fks ] ftldh {kfr dh {kfriwfrZ ds fy, fo|qr daiuh esa ifjoknh }kjk nkok fd;k x;k ] ysfdu vukosnd fo|qr daiuh }kjk mlds fuosnu ij dksbZ mRrj ugha fn;k x;kA bl izdkj vukosnd fo|qr // 3 // daiuh }kjk ykijokgh ,oa lsok esa deh fd;s tkus ls ifjoknh dh ifRu dh vle; e`R;q gqbZ gS A blfy, ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gS A vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkos A 03 ftyk Qksje ds le{k vukosnd dk fyf[kr dFku bl izdkj jgk gS fd ifjoknh dh ifRu dh e`R;q fnukad&24-02-2013 dks vius xzke Vsejh [kkj esa fLFkr [ksr esa frojk dVkbZ djus ds fy, tk jgh Fkh ] rHkh [ksr esa gkbZ oksYVst VwVdj ftank iM+s fo|qr rkj ds laidZ esa vk tkus ls mldh e`R;q ugha gqbZ gS cfYd fnukad&23-02-2013 dh jkf= dks rst vka/kh rwQku vkus ls izkd`frd vkink Lo:i fo|qr foHkkx ds [kaHks VwVs ,oa rkj fxj x, ] ftldh tkudkjh vukosndx.k dks ugha gks ikbZ ,oa dfFkr ?kVuk ds laca/k esa ifjoknh us N-x-jk-fo-fo-da e;kZ- laHkkx eqaxsyh ds dk;kZy; essa ;k vf/kdkjh@deZpkjh dks fyf[kr ;k ekSf[kd esa lwpuk ugha nh xbZ A ifjoknh ;k mlds ifjokj ;k xkao ds fdlh Hkh O;fDr }kjk fo|qr foHkkx ds rkj VwVs gksus dh f'kdk;r vukosndx.k ds dk;kZy; esa ugha fd;k x;k gS vkSj ifjoknh ds dFkukuqlkj gh ifjoknh dh mifLFkfr esa e`rdk lqfe=k ckbZ us fo|qr foHkkx ds rkj dks tku&cw>dj mBkus yxh] ftlls djsaV ls fpid xbZ ,oa mldh e`R;q gks xbZ A ifjoknh ,oa e`frdk us tku&cw>dj fo|qr foHkkx ds rkj ls NsM+NkM+ djrs gq, mls Nqvk gS A blfy, mlls gksus okyh nq?kZVuk ds fy, os Lor% ftEesnkj gSa A izkd`frd vkinkLo:i fdlh Hkh O;fDr dh nq?kZVuk esa e`R;q gksus ij 'kklu }kjk {kfriwfrZ iznku fd;k tkrk gS rFkk fo|qr vf/kfu;e ds izko/kkuksa ds // 4 // varxZr e`frdk ds ifjokj rFkk fo|qr foHkkx ds dk;kZy; esa vkosnu&i=] 'kiFk&i= ,oa vU; vko';d nLrkost izLrqr dj ;g ?kks"k.kk dh tkrh gS fd mDr ?kVuk ds laca/k esa vukosndx.k ds fo:) vU; dksbZ okn izLrqr ugha fd;k tkosxk rks foHkkx }kjk vuqxzg jkf'k iznku dh tkrh gS A mDr laca/k esa ifjoknh us u gh vkosnu izLrqr fd;k vkSj u gh nLrkost izLrqr fd;k ] blfy, ifjoknh vukosndx.k ls dksbZ Hkh vuqrks"k izkIr djus dk vf/kdkjh ugha gS A miHkksDrk vf/kfu;e ds cuk;s x;s izko/kkuksa ds varxZr ifjoknh miHkksDrk dh Js.kh esa ugha vkrk A blfy, vukosndx.k dh lsok esa deh dk iz'u gh mRiUu ugha gksrk A izkd`frd vkink Lo:i e`R;q ;k Loa; ds }kjk tku&cw>dj fo|qr rjafxr rkjksa dks mBkus ls gksus okys nq?kZVuk ,oa ifj.kke ds fy, os Lor% ftEesnkj gSa A ifjoknh dk vkosnu&i= O;ogkj okn ds izd`fr dk gS ] ftlesa foLr`r lk{; ,oa fof/kd nLrkostksa dks U;k;ky; ds le{k ekSf[kd lk{; }kjk izekf.kr fd;s tkus ,oa rF;ksa ds vk/kkj ij lesfdr foospuk mijkar fu.kZ; vkns'k ikfjr fd;k tk ldrk gS blfy, ;g izdj.k U;k;ky; ds le{k iks"k.kh; ugha gS A ykijokgh dks fl) fd;s tkus ,oa mlds mipkj ds fy, nq"d`r fof/k ds O;ogkj U;k;ky; ds {ks=kf/kdkj ds varxZr vkrk gS A blfy, ;g vkosnu iks"k.kh; ugha gS A vr% ifjoknh dk ifjokn lO;; fujLr fd;k tkos A 04- mHk;&i{k }kjk fd;s x;s vfHkopu ] 'kiFk&i= ,oa nLrkosth lk{; dh foospuk i'pkr~ ftyk Qksje us ifjoknh ds ifjokn dks fujLr fd;k gS] ftlds fo:) ;g vihy gS A // 5 // 05 ifjoknh dh vksj ls ftyk Qksje ds le{k vius i{k leFkZu esa yhxy uksfVl fnukad&01-01-2014 dh Nk;kizfr] iksLVy jlhn fnukad& 01-01-2014 dh vly] iksLVy ikorh fnukad&16-01-2014 dh vly] exZ baVhes'ku fnukad&24-02-2013 dh lR;izfr] uD'kk iapk;rukek fnukad& 24-02-2013 dh lR;izfr] 'ko&ijh{k.k fjiksVZ fnukad&24-02-2013 dh lR;izfr] dks nLrkost ds :i esa izLrqr fd;k gSA 06 vukosndx.k dh vksj ls ftyk Qksje ds le{k vius i{k leFkZu esa dksbZ nLrkost izLrqr ugha fd;k x;k gS A 07- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ch-etwenkj dk rdZ gS fd ftyk Qksje }kjk ikfjr vkns'k =qfViw.kZ gS A ftyk Qksje us ;g =qfViw.kZ fu"d"kZ fudkyk gS fd e`frdk dh ykijokgh ds dkj.k ls mldh e`R;q gqbZ gS A vukosndx.k dk fo|qr rkj VwVdj [ksr esa fxjk gqvk Fkk vkSj e`frdk ,d xzkeh.k efgyk gS vkSj ml laca/k esa mls tkudkjh ugha Fkh A ,slh fLFkfr esa ] [ksr tkrs le; og rkj ds laidZ esa vk;h Fkh ] ftl dkj.k ls e`R;q gqbZ gS vkSj vukosndx.k }kjk fo|qr rkj ds j[k&j[kko esa ykijokgh ,oa mis{kk cjrh x;h gS ] ftlds dkj.k ls nq?kZVuk ?kfVr gqvk gS vkSj blfy, ifjoknh tks fd e`frdk dk ifr gS ] vukosndx.k dk miHkksDrk gS vkSj vukosndx.k ls {kfriwfrZ izkIr djus dk vf/kdkjh gS ] ijarq ftyk Qksje us ;g ekudj fd e`frdk gh mis{kk dh nks"kh gS ] =qfViw.kZ fu"d"kZ fudkyk gS A vr% vihykFkhZ@ifjoknh dk vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk // 6 // ikfjr vkyksP; vkns'k vikLr fd;k tkos rFkk ifjokn&i= esa of.kZr vuqlkj vuqrks"k iznku dh tkos A vihykFkhZ@ifjoknh us vius rdZ ds leFkZu esa Kerala State Electricity Board Vs. Kali and Others. 1990 (2) T.A.C. 161 decided by High Court of Kerala; A.P. Transco & Ors. Vs. Bhmeswara Swamy & Ors. I (2015) 195 (NC); C.G.M., P & O, NPDCL & Ors. Vs. Koppu Duddarajam & Anr. IV (2008) CPJ 139 (NC). ds U;k; n`"Vkar dk voyacu fy;k gS A 08- [email protected] dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ,u-ds-fclsu dk rdZ gS fd ftyk Qksje dk vkns'k iw.kZr% mfpr gS ] mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS A izFke lwpuk&i= ifjoknh }kjk gh ntZ djk;k x;k gS ] ftlesa ifjoknh us gh ;g fy[kk;k gS fd mldh ifRu rkj dks gVk jgh Fkh ] rc fo|qr djaV yxk Fkk A bl izdkj e`frdk Loa; mis{kk ds fy, mRrjnk;h gS rFkk ifjoknh ] vukosndx.k ls fdlh izdkj dh {kfriwfrZ ikus dk vf/kdkjh ugha gS A vr% vihykFkhZ dk vihy fujLr fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k ;Fkkor~ j[kk tkos A 09- geus mHk;&i{k ds fo}ku vf/koDRkkx.k dk rdZ Jo.k fd;k A ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk ifj'khyu fd;k A 10- vukosndx.k dh vksj ls ;g vk{ksi fd;k x;k gS fd ifjoknh] vukosndx.k dk miHkksDrk ugha gS A vukosndx.k dk mDr rdZ Lohdkj fd;s tkus ;ksX; ugha gS A // 7 // 11- W.B. State Electricity Distribution Co. Ltd. & Ors. Vs. Chabi Malik III (2014) CPJ 169 (WB) esa if'pe caxky miHkksDrk vk;ksx us ;g fu/kkZfjr fd;k gS fd%& "8. Learned Advocate appearing for the Complainant/Respondent submitted that it was the responsibility of the electricity authority to check their electric line properly. Had they been careful about such maintenance of electric line, the incident of death of the Complainant's husband by electrocution would not have happened. There is a consumer-and service provider relationship between the villagers in general and the electricity authority insofar as the villagers pay tax to local Panchayats who arrange for electicity to the villages. In the present case the electicity authority failed and neglected to maintain the electricity line for ensuring smooth service to the consumers including the villagers one of whom, the Complainant's husband was. Deficiency in service on the part of the electricity authority is very much evident from the death of the Complainant's husband by neglectful act of the OPs. Learned Forum below has rightly adjudicated the matter and the decision deserves to be up held.
9. From perusal of the submissions of learned Advocates appearing, for both the Appellant and the Respondent, it is evident that a live high voltage electricity wire was hanging in a dangerous position and the Complainant's husband having come in contact with the said electric line, got electrocuted and ultimately suffered death. The OP Electricity authority had the responsibility to maintain the electric line which they failed. That was surely a deficiency on their part and as held by the Hon'ble National Consumer Disputes // 8 // Redressal Commission, that the villagers, as tax payers to local bodies including local Panchayats are consumer, we have no hesitation in endorsing the decision of the learned Forum below to the effect that the death of the Complainant's husband was directly linked with the negligence of the Electricity Authority. Learned Forum below assessed the loss in monetary terms which is found to be reasonable." 12- Dakshini Haryana Bijli Vitran Nigam Ltd. & Anr. Vs. Parmila Devi & Ors. II (2013) CPJ 321 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Consumer Protection Act, 1986- Sections 2 (1) (g), 14 (1) (d), 21 (a)
(ii)- Electrocution- Accidental Death- Improper insulation of live wire- Deficiency in service- State Commission allowed complaint- Hence appeal- Deceased got electrocuted when he accidentally came into contact with live wire which was not properly insulated- Version of appellants that they had remove the outgoing jumper of transformer so that no one could operate the GO switch is not correct because if the jumper had been removed, then there was no question of flowing of current eve if deceased tried to mishandle the GO switch in order to operate the same. Appellant- Nigam are responsible since they are required to enter that such installations are properly and securely maintained so that there are no safety hazards to consumers/public. Impugned order upheld."
13- xkao esa vukosndx.k }kjk fo|qr vkiwfrZ fd;k tkrk gS ] ftldk 'kqYd olwyk tkrk gS vkSj ,slh fLFkfr esa ] pwafd vukosndx.k }kjk LFkkuh;
// 9 // fudk; dks 'kqYd Hkqxrku fd;k tkrk gS vkSj bl ifjfLFkfr esa ] e`rdk tks fd miHkksDrk Fkh vkSj ifjoknh e`frdk dk ifr gksus ls ] og Hkh fgrxzkgh ( beneficiary ) gS A blfy, ifjoknh] vukosndx.k dk miHkksDrk gS vkSj tks fookn gS ] og miHkksDrk fookn gS A 14- ifjoknh us ;g vfHkopu fd;k gS fd fnukad&24-02-2013 dks vius xzke Vsejh [kkj esa fLFkr [ksr esa frojk dVkbZ djus ds fy, tk jgh Fkh fd rHkh [ksr esa gkbZ oksYVst VwVdj ftank iM+s fo|qr rkj ds laidZ esa vk tkus ls mldh e`R;q gks xbZ gS A ifjoknh dh vksj ls exZ baVhes'ku tks fd iqfyl Fkkuk dksrokyh eqaxsyh esa izLrqr fd;k x;k gS dh Nk;kizfr izLrqr fd;k x;k gS rFkk exZ baVhes'ku esa ;g mYysf[kr gS fd& ^^fnukad&24-02-2013 dks yxHkx 7 cts viuh ifRu Jhefr lqfe=k ckbZ ds lkFk ?kj ls Vsejh [kkj ds [ksr esa frojk ywus ds fy, tk jgs Fks A /kuhjke lkgw ds [ksr esa ] fctyh dk rkj VwVk gqvk iM+k Fkk ] ftls ns[kdj mldh ifRu rkj dks mBkus yxh ] ftlls gkFk djsaV esa fpid x;k vkSj e`R;q gks x;h A** ftyk Qksje us mDr vk/kkj ij ;g fu"d"kZ fudkyk gS fd e`frdk Loa; rkj dks tku&cw>dj idM+h Fkh vkSj blfy, fo|qr e.My mRrjnk;h ugha gS A ftyk Qksje dk mDr fu"d"kZ fLFkj j[ks tkus ;ksX; ugha gS A 15- exZ baVhes'ku ls Li"V gS fd fcyh rkj VwVdj [ksr esa fxjk gqvk Fkk ] rc mls e`frdk }kjk mBkus dk iz;kl fd;k x;k Fkk A ;g vukosndx.k dk // 10 // dRrZO; Fkk fd og vius rkjksa ds laca/k esa mfpr la/kkj.k j[ks vkSj tkudkjh j[ks A fctyh rkj VwVdj fxjuk vukosndx.k }kjk mlds j[k&j[kko esa deh dk |ksrd gS vkSj vukosndx.k }kjk ,slk dksbZ nLrkost izLrqr ugha fd;k x;k gS ] ftlls izdV gks fd fo|qr rkj mlh le; VwVdj fxjk Fkk vkSj pwafd fo|qr rkj VwVdj fxjus vkSj e`frdk dk mlds laidZ esa vkus dk [k.Mu vukosndx.k }kjk ugha fd;k x;k gS vkSj 'ko&ijh{k.k esa MkWDVj us ;g Li"V :i ls vfHker~ fn;k gS fd e`frdk dh e`R;q tyus ls dkfMZ;ksfjLik;jsVjh vjsLV ( Cardiorespiratory arrest ) ds dkj.k gqbZ gS vkSj mDr rF;ksa dks vukosndx.k }kjk [k.Mu ugha fd;k x;k gS vkSj u gh dksbZ nLrkost vukosndx.k }kjk izLrqr fd;k x;k gS A ,slh fLFkfr esa ] ;g ekuk tkosxk fd ] fo|qr ykbZu VwVdj fxjk gqvk Fkk vkSj ftlds laidZ esa e`frdk vk;h Fkh vkSj ,slh fLFkfr esa] e`frdk dh e`R;q vukosndx.k }kjk vuqfpr :i ls VwVh rkj ds laidZ esa vkus ls gqbZ gS A QyLo:i ] ifjoknh vukosndx.k ls {kfriwfrZ izkIr djus dk vf/kdkjh gS A 16- ifjoknh dh vksj ls tks exZ baVhes'ku ] uD'kk iapk;rukek ,oa 'ko&ijh{k.k izfrosnu izLrqr fd;k x;k gS ] mlesa e`frdk lqfe=k ckbZ fd vk;q 45 o"kZ vafdr gS vkSj mDr nLrkost ifjoknh }kjk izLrqr fd;k x;k gS A ,slh fLFkfr esa ] ekuk tkosxk fd ] e`frdk dh vk;q 45 o"kZ Fkh A ?kVuk Qjojh 2013 dh gS A ifjoknh }kjk e`frdk dh vk;q ds laca/k esa dksbZ lk{; izLrqr ugha fd;k x;k gS vkSj lu~ 2013 esa e`frdk dh ekfld vk; :- 3000@& ¼rhu gtkj :i,½ fu/kkZfjr fd;k tkuk mfpr gksxk // 11 // vkSj mlh izdkj mldh okf"kZd vk; :- 36]00]00@& ¼NRrhl gtkj :i,½ gksrk gS vkSj fuf'pr~ gh e`frdk mldk ,d frgkbZ vius fy, O;; djrh jgh gksxh A bl izdkj e`frdk dh okf"kZd vk; :-
24]00]00@&¼pkSchl gtkj :i,½ gksrk gS A pwafd e`frdk dh vk;q 45 o"kZ Fkh ] bl ij 14 dk xq.kd fd;k tkuk mfpr gksxk vkSj 14 dk xq.kd fd;s tkus ij :- 3]36]000@&¼rhu yk[k NRrhl gtkj :Ik;s½ gksrk gS vkSj ifjoknh vukosndx.k ls : 3]36]000@&¼rhu yk[k NRrhl gtkj :Ik;s½ {kfriwfrZ izkIr djus dk vf/kdkjh gS A 17- mijksDr foospuk ds ifjizs{; esa ] vihykFkhZ@ifjoknh }kjk izLrqr vihy Lohdkj dh tkrh gS A ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&14-10-2016 vikLr fd;k tkrk gS vkSj vukosndx.k dks ;g vknsf'kr fd;k tkrk gS fd vukosndx.k ] ifjoknh dks vkns'k fnukad ls 45 fnu ds Hkhrj : 3]36]000@&¼rhu yk[k NRrhl gtkj :Ik;s½ vnk djsaxs A ;fn ] vukosndx.k ] 45 fnu ds Hkhrj : 3]36]000@&¼rhu yk[k NRrhl gtkj :Ik;s½ Hkqxrku djus esa ] foQy jgrs gSa rks :- 3]36]000@&¼rhu yk[k NRrhl gtkj :Ik;s½ ij ifjokn izLrqfr fnukad &27-08-2014 ls ysdj jde dh vnk;xh fnukad rd 9% okf"kZd C;kt dh nj ls C;kt dk Hkqxrku Hkh ifjoknh dks djsaxs A bl vihy dk O;; :- 5000@&¼ikap gtkj :i,½ Hkh vukosndx.k ] vihykFkhZ@ifjoknh dks vnk djasxs A ¼ U;k;ewfrZ vkj-,l-'kekZ ½ ¼ Mh-ds-iksn~nkj ½ ¼ujsanz xqIrk½ v/;{k lnL; lnL;
04@05@2017 04@05@2017 04@05@2017