State Consumer Disputes Redressal Commission
Smt.Sunita Pawar & Anr. vs Vian Infrastructure Ltd. on 5 November, 2012
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miHkksDrk fookn izfrrks"k vk;ksx]cSap uacj 01] jktLFkku] t;iqj ifjokn la[;k% 54@2011 Smt. Sunita Pawar W/o Sh. Vrij Mohan Pawar, R/o House No.75, Block No. I-5, Sector-16, Rohini, Delhi.
Sh.Vrij Mohan Pawar S/o Sh. Sadhu Ram Pawar, R/o House No.75, Block No. I-5, Sector-16, Rohini, Delhi.
........Complainants Versus Vian Infrastructure Limited thourhg its Managing Director, Vian City ,Opp. Rath Collage, National Highway No.8, Nimrana,Distt. Alwar, Rajasthan.
Having its Corporate Office At: 3E/14, Jhandewalan Extn., New Delhi-110055.
........Opp. Party le{k& ekuuh;
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Jherh lquhrk jkadk] lnL;k mifLFkr& ifjoknh dh rjQ ls Jh Hkaoj yky vghj ]vf/koDrk foi{kh ckotwn rkfey dksbZ mifLFkr ugha miHkksDrk lja{k.k vf/kfu;e 1986 varxZr /kkjk 17(1)(a)(i) vkns'k fnukad %05-11-2012 jkT;
vk;ksx]jkt- t;iqj }kjk& izkFkhZx.k us miHkksDrk laj{k.k vf/kfu;e dh /kkjk 17(1)(a)(i) ds varxZr ifjokn izLrqr dj ;g O;Dr fd;k gS fd mUgksaus foi{kh dksjiksjsV daiuh tks vkoklh; ;kstukvksa dks fodflr dj fodz; djus dk dk;Z djrh gS] ls izsfjr gksdj vkoklh; Hkw[kaM dz; djus gsrq foi{kh dh uhejkuk ;kstuk ds varxZr nks Hkw[kaM cqd djok;sAmDr Hkw[kaM foi{kh dh fo;ku flVh ds varxZr CykWd&, esa fLFkr gS ,ao mDr Hkw[kaMksa dk eki 120 oxZxt izfr Hkw[kaM FkkA ifjoknhx.k us foi{kh dks Hkw[kaM ds cnys 6]12]480@&:i;s dk Hkqxrku dj fn;kA ifjoknhx.k dk dFku gS fd foi{kh dks Hkqxrku djus ds mijkar Hkh Hkw[kaM iznku ugha fd;kA ifjoknhx.k dk dFku jgk fd Hkw[kaM dh cqfdax ds cnys nks o"kZ ds vanj Hkw[kaM dk dCtk lqiqnZ djuk Fkk ysfdu yxHkx nks o"kZ ckn foi{kh us i= izsf"kr dj ;g voxr djok;k fd muds fo:} daiuh ds fdlh xzkgd }kjk izFke lwpuk fjiksVZ ntZ djok;h tkus ds dkj.k og Hkw[kaM dk dCtk vHkh lqiqnZ ugha dj ldrsA ifjoknhx.k us foi{kh dk i= izkIr gksus ds ckn mi [k.M vf/kdkjh ls laidZ fd;k rks ifjoknhx.k dks Kkr gqvk fd foi{kh ds ikl ,slh dksbZ ;kstuk gh ugha gS ftlds varxZr ifjoknhx.k dks Hkw[kaM dk vkoaVu fd;k tk ldsA foi{kh ds mDr vuqfpr O;kikj O;ogkj ds dkj.k ifjoknhx.k ds }kjk vfxze jkf'k pqdrk djus ds ckn Hkh Hkw[kaM dk dCtk lqiqnZ ugha fd;k x;kA vr% ifjokn izLrqr dj Hkw[kaM isVs tek djokbZ x;h jkf'k 6]12]480@&:i;s ,ao mDr jkf'k ij C;kt o vkfFkZd& ekufld {kfriwfrZ Lo:i 12]00]000@&:i;s fnyok;s tkus dk vuqrks"k pkgk x;kA ifjoknhx.k us ifjokn ds leFkZu esa Loa; ds 'kiFk i= o nLrkost vus-lh&1 yxk;r lh&3 izLrqr fd;s gSA foi{kh rkfey ds ckotwn Hkh mifLFkr ugha gqvkA vr% muds fo:} fnuakd 09-07-2012 dks ,di{kh; dk;Zokgh dk vkns'k ikfjr fd;k x;kA geusa fo}ku vf/koDrk ifjoknhx.k dh cgl lqu yh gS ,ao i=koyh ij miyC/k vfHkys[k dk voyksdu dj fy;k gSA ifjoknhx.k us foi{kh dks izsf"kr vkosnu i= ftlesa ;g Li"V :i ls mYys[k gS fd mlus 120 oxZxt ds nks Hkw[kaMksa ds fy, vkosnu fd;k Fkk ,ao izkFkhZx.k us Hkw[kaM dh lEiw.kZ jkf'k 6]12]480@&:i;s foi{kh dks vfxze jkf'k ds crkSj vnk dj fn;sA foi{kh }kjk izsf"kr i= ls ifjoknh ds mDr dFkuksa dh iqf"V gksrh gS fd mlus Hkw[kaM dh dher vnk dj nh FkhA foi{kh dk ;g nkf;Ro Fkk fd og jkf'k izkIr gksus ds ckn ifjoknhx.k dks Hkw[kaM dk dCtk lqiqnZ djrkA ifjoknhx.k ,d ukSdjh&is'kk O;fDr gS ftUgksaus viuh vk; ls cpr dj vkokl gsrq foi{kh ds ;gak Hkw[kaM ysus gsrq mDr jkf'k vnk dh gSA foi{kh us jkf'k izkIr djus ds ckn Hkh Hkw[kaM miyC/k ugha djokdj lsok nks"k dkfjr fd;k gSA fnuakd 08-04-2010 dks foi{kh us ifjoknhx.k dks i= izsf"kr dj ;g voxr djok;k fd daiuh us viuh uhejkuk izkstsDV ds fodkl dh :ijs[kk 15 ls 30 twu ds chp rS;kj djsxh vkSj tqykbZ 2010 ls uhejkuk izkstsDV dk fodkl dk;Z izkjaHk djsxh blds ckn daiuh rhu ekg ds vanj lSDVjokbZt dCtk nsus 'kq: djsxh] blds lkFk gh mDr i= esa ;g Hkh mYys[k fd;k fd ftu xzkgdksa us diauh esa viuh cqfdax dk fujLrhdj.k yxk j[kk gS rFkk ftudh Refund Pending gS] og vxj daiuh ds mijksDr of.kZr dk;Zdze ls lger gS rks fujLrhdj.k vkosnu okfil ysa ldrs gS ;k viuh cqfdax dks fdlh nwljs izkstsDV esaa ifjofrZr djok ldrs gS] ftlds fy, daiuh mudks vkd"kZd vkWQj Hkh iznku djsxhA ;fn fQj Hkh dksbZ xzkgd flQZ viuk iSlk gh okfil pkgrs gS rks daiuh mls fnlEcj 2010 ds i'pkr~ mudks iSlk okfil dj nsxhA mDr dFku ;g nf'kZr djus ds fy, i;kZIr gS fd foi{kh us fcuk fdlh ;kstuk ds izkFkhZx.k ls jkf'k olwy dh gSA bl ckjs esa ekuuh; jk"Vªh; vk;ksx us 2012 (1)CPR 56 (NC): Shri Subhakara Eslates Pvt. Ltd. Represented by its Managing Director Vs. P. Rambabu ds ekeys esa ;g vfHk&fu/kkZfjr fd;k gS fd%& " Developers cannot be allowed to cheat innocent public by launching fake projects."
ifjoknhx.k us fnuakd 02-08-2011 dks ifjokn izLrqr fd;k gSA ifjoknhx.k us foi{kh ds vk'oklu ij o"kZ 2008 ls fnuakd 16-12-2011 rd /ku vFkok Hkw[kaM izkIr djus dk bartkj djrs jgsA foi{kh }kjk /ku ,ao Hkw[kaM ugha fn;s tkus ls mls vk;ksx ds le{k ifjokn izLrqr djuk iM+kA ifjoknhx.k us Hkw[kaM izkfIr gsrq fnuakd 22-12-2008 rd laiw.kZ jkf'k tek djok nhAblds vfrfjDr ifjoknhx.k us 'kiFk i= izLrqr dj ;g Hkh O;Dr fd;k gS fd foi{kh ds ikl ,slh dksbZ ;kstuk gS gh ugha ftlds varxZr ifjoknhx.k dks Hkw[kaM dk dCtk fn;k tk ldsA i=koyh ij miyC/k rF;ksa ,ao nLrkostksa ls ;g fl) gksrk gS fd ifjoknhx.k us foi{kh dks nks Hkw[kaMksa gsrq dze'k% 6]12]480@& :i;s dh jkf'k vnk dh gS] jkf'k izkIr djus ds ckn Hkh ifjoknhx.k dks Hkw[kaM dk dCtk lqiqnZ ugh djuk foi{kh ds Hkkx ij xaHkhj lsok nks"k gSA ifjoknhx.k us mDr jkf'k ij fnuakd 19-01-2007 ls vnk;xh rd 24 izfr'kr okf"kZd dh nj ls C;kt ds lkFk jkf'k ykSVk;s tkus dk vuqrks"k ,ao vkfFkZd&ekufld larki dh {kfriwfrZ Lo:i 12]00]000@& :i;s dk vuqrks"k pkgk gSA ifjoknhx.k ,d ukSdjh&is'kk O;fDr gS ftUgksaus viuh vk; ls cpr dj foi{kh ds ;gak Hkw[kaM ysus gsrq mDr jkf'k vnk dh gSA mUgksaus bl mEehn ds lkFk foi{kh tks fd ,d dksjiksjsV daiuh gS tks laiw.kZ Hkkjr esa vkoklh; dkWyksfu;ka fodflr djrh gSA foi{kh us Hkw[kaM vkoaVu gsrq yqHkkous foKkiu izdkf'kr dj izkFkhZx.k dks Hkw[kaM izkIr djus gsrq izsfjr fd;k ,ao bUgha vkd"kZd vk'okluksa ls izHkkfor gksdj izkFkhZx.k us Hkw[kaM izkIr djus gsrq le; ij jkf'k vnk dh FkhA foi{kh us izkFkhZx.k dks iw.kZ :i l vk'oLr fd;k fd N% efgus ds varxZr foi{kh] izkFkhZx.k dks Hkw[kaM vkoafVr dj nsxkA foi{kh us jkf'k izkIr gksus ds ckn yxHkx 2 o"kZ rd izkFkhZx.k dks vk'oklu fn;k fd mUgsa 'kh?kz gh Hkw[kaMksa dk vkoaVu dj fn;k tk;sxkA yxHkx nks o"kZ ckn foi{kh us i= izsf"kr dj ;g O;Dr fd;k fd og 'kh?kz gh vkoklh; ;kstuk izkjaHk dj nsxkA foi{kh us izkFkhZx.k ls Hkw[kaM ds uke ls jkf'k olwy dj yh ,ao ifjokn izLrqr djus rd Hkw[kaMksa dk vkoaVu ugha fd;kA izkFkhZx.k us vius thou dh laiw.kZ cpr ls IykWV dz; djus ds fy, foi{kh dks jkf'k vnk dh fdUrq foi{kh us mlds lkFk fo'okl?kkr dj jkf'k tek djokus ds ckn Hkh Hkw[kaM vkoafVr ugha fd;kA ;g mi;qDr ekeyk gS ftlesa izkFkhZx.k dks gtkZus dh i;kZIr jkf'k fnyok;s tkuk U;k; fgr esa vfr&vko';d gS ftlls fd Hkw[kaM fodzsrk Hkksyh&Hkkyh turk dks bl rjg ds tkyh izkstsDV Launch dj xqejkg ugha dj ldsA bl izdj.k dh lexz ifjfLFkfr;ksa dks ns[krs gq;s] mlds }kjk thou esa dh x;h cpr ds uqdlku ,ao ekuoh; Hkkoukvksa ds lkFk f[kyokM+ dks ns[krs gq;s foi{kh ij i;kZIr gtkZuk yxk;k tkuk U;k;ksfpr gSA izkFkhZx.k tks fd ,d ukSdjh is'kk O;fDr gS] mUgksaus viuh vko';drkvksa dks lhfer dj ,ao cpr dj vkokl dk liuk latks;s laiw.kZ cpr dh jkf'k foi{khx.k dks vnk dj nh ,ao ;g ifjdYiuk yh fd Hkw[kaM izkIr gksrs gh os viuk edku cuok ysaxs ysfdu foi{kh tks fd ,d dkWjiksjsV daiuh gS] mlus mudh lEiw.kZ vk'kkvksa dks /kwfey dj fn;kA izkFkhZx.k ds fy, u;s fljs ls cpr dj IykWV dz; dj edku cuokuk nq"dj gSA foi{kh daiuh us u rks Hkw[kaM vkoaVu gsrq dksbZ ;kstuk cukbZ Fkh u gh mlds ikl Hkw[kaM vkoafVr djus ds fy, Hkwfe FkhA mlus vlgk; yksxksa ds iSls ,saBus ds fy, dsoyek= dkxth ;kstuk cukbZ gS vkSj dk;kZy; [kksydj yksxksa dk iSlk ,df=r dj fQj dk;kZy; dks gVk fn;k gSA bldk rkRi;Z ;g gqvk fd foi{kh ds eu esa 'kq: ls gh ;g csbZekuh Fkh fd yksxksa dk iSlk ,df=r dj] pqipki dk;kZy; can dj xk;c gks tk;s rkfd yksxksa dh tek jkf'k okfil ugha ykSVkuh iM+sA ,sls O;fDr ds lkFk fj;k;r djuk voS/k dk;Z dks Premium nsuk gksxkA foi{kh }kjk dh xbZ /kks[kk/kM+h ds dkj.k mlds f[kykQ vkijkf/kd dk;Zokgh yafcr gSA ,slh fLFkfr esa izkFkhZx.k dks foi{kh ls iSlk olwy djus esa Hkh vR;Ur dfBukbZ gkxhA miHkksDrk laj{k.k vf/kfu;e miHkksDrkvksa ds fgrksa dh lqj{kkFkZ cuk;k x;k gS ijUrq vktdy Hkw[kaM fodzsrk miHkksDrk ds lkFk fdl izdkj f[kyokM+ djrs gS] ekStwnk ekeyk bldk thrk&tkxrk mnkgj.k gSA foi{kh ds mDr d`R; dks ns[krs gq;s ;g t:jh gS fd bldh jksdFkke ds fy, Hkkjh gtkZuk jkf'k foi{kh ij vf/kjksfir dh tkos rkfd bl izdkj ds dk;ksZ dh iquZjkofRr ugha gksA gekjs fopkj ls izdj.k dh lexz ifjfLFkfr;ksa dks ns[krs gq, foi{kh ij 20]00]000@&:i;s dh jkf'k tqekZus ds rkSj ij vf/kjksfir djuk U;k;ksfpr izrhr gksrk gSA miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 14¼1½¼lh½esa tks bl izdkj gS%&
14.(1)(c) : to return to the Complainant the price, or,as the case may be , the charges paid by the Complainant.
bl laca/k esa ekuuh; mPpre U;k;ky; dh o`gn ihB us (2000)7 Supreme Court cases 668 ds iSjk la- 12 o 13 esa ;g vfHk&fu/kkZfjr fd;k gS fd% "While quantifying damages, consumer forums are required to make an attempt to serve the ends of justice so that compensation is awarded, in an established case, which not only serves the purpose of recompensing the individual , but which also at the same times aims to bring about a qualitative change in the attitude of the service provider. Indeed, calculation of damages depends of the facts and circumstances of each case. No hard and fast rule can be laid down for universal application. While awarding compensation, a consumer Forum has to take into account all relevant factors and assess compensation on the basis of accepted legal principles, on moderation, It is for the consumer forum to grant compensation to the extent it finds it reasonsable, fair and proper in the facts and circumstances of a given case according to the established judicial standards where the claimant is able to establish his charge.
It is not merely the alleged harm of mental pain, agony or physical discomfort , loss of salary and emoluments etc. Suffered by the appellant which is in issue it is also the quality of conduct committed by the respondesnts upon which attention is required to be founded in a case of proven negligence."
blds vykok (1994) 3 Supreme Court cases 504 ekuuh; mPpre U;k;ky; dh o`gn ihB us iSjk uacj 6 esa fuEu izdkj ls vfHk&fu/kkZfjr fd;k gS fd "The object and purpose of the consumer protection Act is to save the consumer from such unfair conduct and practice of the traders also. On the materials produced, the District Forum, the State Commission and the National Commission have to examine the grievance of a consumer that by adopting an unfair conduct or practice, a trader has wronged his and has compelled him to pay an excess amount. But , at the same time , it need not be impressed that any intervention , by such Consumer Forums, should be only when they are satisfied that the loss or damage has been caused to the consumer by the unfair conduct or practice, adopted by the trader."
miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 14¼1½¼lh½]ekuuh; jk"Vªh; vk;ksx ds fn;s x;s fu.kZ;
2012 (1)CPR 56 (NC) ,ao ekuuh; mPpre U;k;ky; ds mijksDr fn;s x;s fu.kZ; ds vuqlj.k esa foi{kh }kjk viukbZ tk jgh vuqfpr O;kikj O;ogkj ,ao lsok nks"k ij jksdFkke yxk;s tkus ds fy, foi{kh ij 20]00]000@&:i;s gtkZuk vf/kjksfir djuk mfpr izrhr gksrk gSA pwafd ifjoknhx.k ukSdjh&is'kk O;fDr gS ftUgksaus viuh vk; ls cpr dj vkokl gsrq foi{kh dks jkf'k vnk dh gS ijUrq foi{kh ds mDr d`R; ls mls dkQh gSjku&ijs'kku gksuk iM+k vkSj ifjokn izLrqr djuk iM+k gSA foi{kh ds vuqfpr O;kikj izFkk ds dkj.k izkFkhZx.k dks Hkw[kaM vkoafVr ugha fd;k x;k gS] tks foi{kh ds Hkkx ij xaHkhj lsok nks"k gSA vr% ifjoknh dk ifjokn Lohdkj fd;s tkus ;ksX; gSA vkns'k foi{kh dks vknsf'kr fd;k tkrk gSS fd og ifjoknhx.k dks Hkw[kaM la- ,&3 ,ao ,&4 ds fo:} izkIr dh xbZ jkf'k 6]12]480@&:i;s ¼ v{kjs N% yk[k ckjg gtkj pkj lkS vLlh :i;s ek= ½Hkw[kaM cqd djokus dh fnuakd 19-01-2007 ls vnk;xh rd 9 izfr'kr okf"kZd dh nj ls C;kt lfgr vnk djsA vkfFkZd&ekufld {kfriwfrZ Lo:i crkSj gtkZuk 20]00]000@&:i;s ¼v{kjs :i;s chl yk[k :i;s ek= ½,ao ifjokn O;; Lo:i 50]000@&:i;s ¼v{kjs jkf'k :i;s ipkl gtkj ek= ½vnk djsA vkns'k dh ikyuk ds fy, foi{kh dks 30 fnol dk le; fn;k tkrk gSA le;kof/k 30 fnol esa vkns'k dh ikyuk ugha djus ij ifjoknhx.k foi{kh ls mijksDr leLr jkf'k 26]62]480@&:i;s ¼v{kjs :i;s NCchl yk[k cklB gtkj pkj lkS vLlh :i;s ek= ½ ij vnk;xh rd 9 izfr'kr okf"kZd dh nj ls C;kt izkIr dj ldsaxsA ¼lquhrk jkadk½ ¼dSyk'k lks;y ½ ¼ vfuy dqekj feJk ½ lnL;k lnL; ihBklhu lnL;
vkns'k vkt fnukad 05-11-2012 dks fy[kk;k tkdj lquk x;kA ¼lquhrk jkadk½ ¼ dSyk'k lks;y ½ ¼ vfuy dqekj feJk ½ lnL;k lnL; ihBklhu lnL;
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