Section 11(4) in Bihar Electricity Regulatory Commission (Standards of Performance of Distribution Licensee) Regulations, 2006
(4)Grievances regarding non-registration of complaints and failure to perform within the time limits and/or meet the performance targets, as specified in these Regulations, shall be made to the concerned officer in-charge of the division or to equivalent distribution unit designated by any other name. In case of unsatisfactory disposal of grievance, complaint should be made to the officer in charge of the circle or equivalent similar functionary by whatever name designated.
