State Consumer Disputes Redressal Commission
C.G. Sahayak Yantri Gramin C.G Rajya ... vs M/S. Shri Ganesh Fly Ash Bricks Partner on 4 June, 2018
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lafLFkr fnukad&28.04.2018.
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i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh vkuan eksgu frokjh] vf/koDrkA mRrjoknh dh vksj ls Jh izos'k 'kekZ] vf/koDrkA vkns'k fnukad% 04@06@2018 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@vukosnd us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;x<+ ¼N-x-½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&75@2017 esllZ Jh x.ks'k ¶ykbZ,l fczDl ikVZuj }kjk vk'kh"k xks;y fo:} lgk;d ;a=h xzkeh.k] N-x- jkT; fo|qr forj.k daiuh e;kZfnr iqlkSj esa ikfjr vkns'k fnukad&04-01-2018 // 2 // ftlds }kjk ifjoknh ds ifjokn dks Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd%& **v- vukosnd }kjk vkosnd dks tkjh 1]42]871@&¼,d yk[k ca;kyhl gtkj vkB lkS bdgRrj :Ik;s½ dk fo|qr ns;d fujLr fd;k tkrk gSA vukosnd mDr jkf'k ikus dk vf/kdkjh ugha gSA c- vukosnd] vkosnd dks lgh fo|qr ns;d ,d ekg ds Hkhrj iznku djs rFkk vkosnd }kjk iwoZ esa tek 93]000@&¼frjkucs gtkj :Ik;s½ dks lek;ksftr Hkh djsaA l- vukosnd] vkosnd dks vkfFkZd ,oa ekufld {kfriwfrZ 10]000@&¼nl gtkj :Ik;s½ rFkk okn O;; 2]000@&¼nks gtkj :Ik;s½ ,d ekg ds Hkhrj Hkqxrku djsaA n- vukosnd] vkosnd dks fMxzh jkf'k ij ifjokn izLrqfr fnukad&24-07-2017 ls vnk;xh fnukad rd 09 izfr'kr okf"kZd nj ls C;kt Hkqxrku djsxkA** ls nqf[kr gksdj izLrqr fd;k gSA 02- mRrjoknh@ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd ifjoknh esllZ Jh x.ks'k ¶ykbZ,l fczDl dk ikVZuj gS rFkk mlds }kjk fnukad&15-07-2015 dks x.ks'k ¶ykbZ,l fczDl esa fo|qr dh vko';drk gksus ls vuqekfur Hkkj 30 ,p- ih- dk fo|qr ÅtkZ vius thfodksiktZu dk;Z gsrq fy;k x;k Fkk vkSj x.ks'k ¶ykbZ,l fczDl ls vius nSfud jgu&lgu ,oa vPNk thou&;kiu djus gsrq laikfnr fd;k tk jgk gS vkSj mDr dk;Z ds laiknu djus gsrq fo|qr ÅtkZ dk mi;ksx // 3 // fof/kor~ fd;k tk jgk gS ftlesa fnukad&15-07-2015 ls vuojr~ fo|qr fcy fn;k tk jgk gS ftldk Hkqxrku ifjoknh }kjk fd;k tk jgk gSA ifjoknh ds mDr dk;kZy; esa fnukad&23-07-2016 dks lrdZrk tkap ds uke ij dk;Zokgh dh xbZ vkSj lfoZl dzekad&1005757146 dh Lohd`r Hkkj 30 ,p- ih- esa vfu;ferrk ds vk/kkj ij MF 60 n'kkZ;k x;k vkSj n.M Lo:Ik 1]42]871@&¼,d yk[k ca;kyhl gtkj vkB lkS bdgRrj :Ik;s½ dk fcy fnukad&23-07-2016 dks ifjoknh dks iznku fd;k x;k vkSj ;g ncko cuk;k x;k fd mDr fcy dk 'kh?kz Hkqxrku fd;k tkos vU;Fkk fo|qr ÅtkZ dh dVkSrh dh tkosxh ftl ij ifjoknh }kjk ekSf[kd vkifRr dh xbZ vkSj iwoZ ds fcyksa dks fn[kk;k x;k ftl ij vuqcaf/kr Hkkj 30 ,p- ih- ,oa xq.kkad 20 MF fn[kk;k x;k fdUrq vukosnd }kjk ifjoknh ds fdlh Hkh ckr dk tokc ugha nsrs gq, mDr fcy dk Hkqxrku djus gsrq ncko cuk;k ftl ij ifjoknh }kjk fnukad&28-02-2017 dks ekSf[kd vkifRr lfgr 10]000@&¼nl gtkj :Ik;s½ dk Hkqxrku fd;k x;kA vukosnd }kjk mDr fnukad&23-07-2016 ds iwoZ ,oa Ik'pkr~ Hkh fcy esa dHkh Hkh vuqekfur Hkkj ls T;knk dk ,p- ,Q- ugha fn[kk;k x;k gS vkSj uk gh vf/kd xq.kkad yxk;k x;k gS ftlds dkj.k ls iwoZ dh Hkkafr gh fo|qr fcy fn;k tkrk jgk gS vkSj ifjoknh }kjk fcy dk Hkqxrku Hkh vuojr~ fd;k tkrk jgk gSA fnukad&15-06-2017 dks ifjoknh dks lwpuk fn, cxSj gh mlds fcy ij vfrfjDr ns;d jkf'k&1]42]874@&¼,d yk[k ca;kyhl gtkj vkB lkS pkSgRrj :Ik;s½ dk bUnzkt dj ldy vf/kHkkj lfgr ns;d jkf'k&1]54]990@&¼,d yk[k pkSou gtkj ukS lkS // 4 // uCcs :Ik;s½ dk fcy Hkqxrku gsrq ns fn;k x;k ftl ij ifjoknh }kjk ekSf[kd vkifRr dh xbZ ,oa fnukad&14-07-2017 dks fyf[kr esa vkifRr dh xbZ ftl ij vukosnd }kjk vfof/kd :Ik ls Vhi n'kkZ;k x;k gS rFkk ifjoknh }kjk vius deZpkjh ds ek/;e ls 10]000@&¼nl gtkj :Ik;s½ Hkqxrku gsrq fn;s tkus ij /kedh nh xbZ fd ;fn laiw.kZ fcy dk Hkqxrku ugha fd;k tkrk gS rks fo|qr dusD'ku foPNsfnr dj fn;k tkosxk rFkk ifjoknh }kjk fnukad&21-07-2017 dks vius lfoZl dzekad&1005757146 ds fcy ds ,ot esa 9]840@&¼ukS gtkj vkB lkS pkyhl :Ik;s½ vnk djus gsrq vius deZpkjh fo'oukFk xqIrk ds ek/;e ls Hkstk Fkk ftls ysus ls badkj dj fn;k x;k vkSj /kedh fn;k x;k fd 50 izfr'kr dh jkf'k tek ugha djus ij fo|qr dusD'ku foPNsn dj fn;k tkosxkA ifjoknh dks tqykbZ ekg dk Hkh fcy Hkstk x;k gS ftldk vafre Hkqxrku dh frfFk&31- 07-2017 gS vkSj mDr fcy esa Hkh iwoZ dh Hkkafr vR;f/kd Hkkj dks bUnzkt dj 1]63]230@&¼,d yk[k frjlB gtkj nks lkS rhl :Ik;s½ fn;k x;k gS tks fd fof/kr% vuqfpr gS ftl ij ifjoknh }kjk vkifRr fd;s tkus ij iqu% fo|qr foPNsnu dh /kedh nh xbZ ftlds dkj.k ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- vihykFkhZ@vukosnd dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr djrs gq, ;g vfHkopu fd;k x;k gS fd x.ks'k ¶ykbZ,l fczDl izks- vk'kh"k xks;y }kjk 30 ,p- ih- dk vkS|ksfxd dusD'ku fy;k // 5 // x;k gS ftldk lfoZl dzekad&1005757146 ,oa vkj 2 uacj&1440 fnukad&07-10-2015 gS vkSj mDr dusD'ku esa LFkkfir ehVj dk dzeakd&409SEM002410 gS ftlesa LFkkfir CT rhuksa Qsl esa 300@5 dk dk;Zikyu ;a=h ¼,l- Vh- ,l-½ jk;x<+ }kjk fnukad&28-07-2015 dks yxk;k x;k Fkk tks fd orZeku esa Hkh ogh ehVj ,oa CT LFkkfir gS vkSj ;fn ifjoknh dks bl laca/k esa dksbZ lansg gS rks og fdlh Hkh ekU;rk izkIr laLFkk ls bldh tkap djk ldrk gSA mDr dusD'ku ds ifjlj ij dk;Zikyu ;a=h ¼lrdZrk½ jk;x<+ ds }kjk fnukad&23-07-2016 dks fujh{k.k fd;k x;k rks ekSds ij yksM lkbZM dh djsaV ekius ij ¼Vkax VsLVj ls½ R Qsl esa 20-90] AY Qsl esa 22-01] A ,oa B Qsl esa 22-10 A izkIr gqvk Fkk rFkk mlh le; ehVj esa ntZ djsaV R Qsl esa 0-38] A, Y Qsl esa 0-34] A ,oa B Qsl esa esa 0-33 A gSA djsaV dh rqyuk djus ij R Qsl esa 20-90@0-38=55] A, Y Qsl esa 22-01@0-38=64] A ,oa B Qsl esa esa 22-10@0-33=66 A izkIr gqvk gSSA rhuksa Qsl esa izkIr djsaV dk vkSlr 60 A ¼yxHkx½ gksrk gS tks fd okLrfod MF 60 gS tcfd fcy esa fyfidh; =qfVo'k MF-20 ls fcy tkjh gks jgk Fkk vkSj mDr vk/kkj ij varj MF 40 dk varj fcy tkjh fd;k x;k gSA bl izdkj ekg 11@2015 ls 06@2016 rd dqy 08 ekg dk varj jkf'k& 1]42]871@&¼,d yk[k ca;kyhl gtkj vkB lkS bdgRrj :Ik;s½ gS ftldh tkap ns;d ifjoknh dks i= dzekad&285 fnukad&27-07-2016 }kjk fn;k x;k gS ftlds vk/kkj ij ifjoknh }kjk esuqoy fcy ij izFke fd'r 10]000@&¼nl gtkj :Ik;s½ dk Hkqxrku fd;k x;k gSA lrdZrk tkap dh // 6 // jkf'k&1]42]871@&¼,d yk[k ca;kyhl gtkj vkB lkS bdgRrj :Ik;s½ dks CCB ds ek/;e ls fcy ekg 05@2017 dks tksM+k x;k gS vkSj fcy ekg 06@2017 esa fcy dh jkf'k&1]65]680@&¼,d yk[k iSalB gtkj N% lkS vLlh :Ik;s½ vf/kHkkj lfgr gS ftlesa muds }kjk fnukad&21-07-2017 dks i= fn;k x;k fd orZeku 06@2017 dk fcy jkf'k&9]840@&¼ukS gtkj vkB lkS pkyhl :Ik;s½ Hkqxrku d:axk ftlds rgr Vhi ds ek/;e ls 06@2017 esa dqy fcy dk 50 izfr'kr jkf'k tek djus gsrq dgk x;k rFkk mlds }kjk 83]000@&¼frjklh gtkj :Ik;s½ dk Hkqxrku Ogh- vkj- ua- &337 fnukad&31-07-2017 ds ek/;e ls fd;k x;k ,oa esuqoy fcy 10]000@&¼nl gtkj :Ik;s½ dk Hkqxrku mlds }kjk iwoZ esa fd;k x;k Fkk ftldks fnukad&31-07-2017 dks mlds lfoZl dzeakd&1005757146 esa lek;ksftr dj fn;k x;k gSA daiuh ds }kjk fu;ekuqlkj fcy Hkqxrku uk gksus ij ykbZu foPNsnu dh dk;Zokgh dh tkrh gS ftlds rgr fo|qr dusD'ku fnukad&29-07-2017 dks foPNsnu dj fn;k x;k Fkk fdUrq fnukad&31-07-2017 dks fd'r esa 83]000@&¼frjklh gtkj :Ik;s½ dk Hkqxrku djus ij rRdky mldk fo|qr dusD'ku tksM+ fn;k x;k gSA lrdZrk tkap ns;d esa MF 40 dk varj fcy fd;k x;k gS] vU; fdlh izdkj dk isukYVh fcy ugha fd;k x;k gS vkSj uk gh mls fdlh izdkj ls izrkfM+r fd;k x;k gSA ifjoknh }kjk vkS|ksfxd iz;kstu gsrq fo|qr dusD'ku izkIr fd;k x;k gS] vr% ifjoknh **miHkksDrk** dh Js.kh esa ugha vkrk gSA vukosnd }kjk lsok esa dksbZ deh ugha dh xbZ gSA ifjoknh] // 7 // vukosnd ls dksbZ vuqrks"k izkIr djus dk vf/kdkjh ugha gSA vr% ifjoknh dk ifjokn lO;; fujLr fd;k tkosA 04- mRrjoknh@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k fcy fooj.k dh Nk;kizfr ¼,usD'pj&1 ,oa 2½] fo|qr fcy fnukad&14-12-2015] 13-01-2016] 11-04-2016] 14-06-2016 ,oa 15-07-2016 dh Nk;kizfr ¼,usD'pj&3 ls 7½] LFky fujh{k.k fjiksVZ fnukad&23-07-2016 dh Nk;kizfr ¼,usD'pj&8½] vukosnd }kjk ifjoknh dks izsf"kr i= fnukad&27-07-2016 dh Nk;kizfr ¼,usD'pj&9½] fcy Hkqxrku dh ikorh fnukad&28-02-2017 dh Nk;kizfr ¼,usD'pj ,&10½] lrdZrk tkap fcy fnukad&23-07-2016 dh Nk;kizfr ¼,usD'pj&11½] x.kuk i=d dh Nk;kizfr ¼,usD'pj&12½] fo|qr fcy fnukad&14-09-2016] 14-10-2016] 14- 11-2016] 16-12-2016] 13-02-2017] 10-03-2017] 14-04-2017] 16-05-2017] 15-06-2017 dh Nk;kizfr ¼,usD'pj&13 ls 21½] ifjoknh }kjk vukosnd ls dh xbZ fyf[kr f'kdk;r fnukad&14-07-2017 dh Nk;kizfr ¼,usD'pj&22½] ifjoknh }kj vukosnd dks izsf"kr i= fnukad&21-07-2017 dh Nk;kizfr ¼,usD'pj&23½] VªkatsD'ku ,DukWystesaV dh Nk;kizfr ¼,usD'pj&24½ rFkk fo|qr fcy fnukad&16-07-2017 dh Nk;kizfr ¼,usD'pj&25½ izLrqr fd;k gSA 05- vihykFkhZ@vukosnd dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k LFky fujh{k.k fjiksVZ fnukad&23-07-2017 dh Nk;kizfr // 8 // ¼,usD'pj Mh&1½] x.kuk i=d dh Nk;kizfr ¼,usD'pj Mh&2½ rFkk ehVj ikorh dh Nk;kizfr ¼,usD'pj Mh&3½ izLrqr fd;k gSA 06- ftyk Qksje us mHk;&i{k dh vksj ls izLrqr vfHkopu ,oa nLrkosth lk{;ksa ds ifj'khyu Ik'pkr~ ifjoknh ds ifjokn dks Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS ftlds fo:) ;g vihy gSA 07- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkuan eksgu frokjh dk rdZ gS fd ifjoknh Hkkxhnkjh QeZ gS vkSj og esllZ Jh x.ks'k ¶ykbZ ,l- fczDl pykrk gS vkSj blfy, ifjoknh /kkjk&2 ¼1½ ¼Mh½ miHkksDrk laj{k.k vf/kfu;e] 1986 ds varxZr **miHkksDrk** ugha gS vkSj blfy, fookn **miHkksDrk fookn** ugha gksus ds dkj.k fujLrh ;ksX; gSA ifjoknh esllZ Jh x.ks'k ¶ykbZ ,l- fczDl izksijkbZVj vk'kh"k xks;y }kjk 30 ,p- ih- dk vkS|ksfxd dusD'ku fy;k x;k Fkk vkSj ehVj esa LFkkfir CT rhuksa Qsl jk;x<+ }kjk fnukad&28-07- 2015 dks yxk;k x;k Fkk vkSj orZeku esa ogh ehVj LFkkfir gSA ;fn ehVj esa fdlh izdkj dh dksbZ rduhdh =qfV gS rks ifjoknh dks vf/kdkj Fkk fd og fdlh laLFkku ls mldh tkap djk ldrk FkkA dk;Zikyu ;a=h ¼lrdZrk½ jk;x<+ ds }kjk fnukad&23-07-2016 dks fujh{k.k fd;k x;k rks ekSds ij yksM lkbZM dh djsaV ekius ij ¼Vkax VsLVj ls½ R Qsl esa 20-90] A Y Qsl esa 22-01] A ,oa B Qsl esa 22-10 A izkIr gqvk Fkk rFkk mlh le; ehVj esa ntZ djsaV R Qsl esa 0-38] A, Y Qsl esa 0-34] A ,oa B Qsl // 9 // esa esa 0-33 A Fkk vkSj mldh rqyuk djus ij R Qsl esa 20-90@0-38=55] A, Y Qsl esa 22-01@0-38=64] A ,oa B Qsl esa esa 22-10@0-33=66 A izkIr gqvk gSS ftldk vkSlr yxHkx MF 60 gS tcfd fcy esa fyfidh; =qfVo'k MF-20 ls fcy tkjh fd;k x;k Fkk vkSj ftlesa lq/kkjdj fcy Hkstk x;k gS vkSj ifjoknh }kjk fcy dk Hkqxrku ugha djus ij fo|qr ykbZu foPNsn fd;k x;k gSA fnukad&31-07-2017 dks ifjoknh }kjk 83]000@&¼frjklh gtkj :Ik;s½ dh fd'r dk Hkqxrku fd;k Fkk rc rRdky fo|qr dusD'ku tksM+ fn;k x;k gS vkSj bl izdkj vukosnd }kjk fdlh izdkj ls lsok esa deh ugha fd;k gSA ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% =qfViw.kZ gSA vr% vukosnd dh vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA vukosnd dh vksj ls vius rdZ ds leFkZu esa Bhailalbhai T. Patel Vs. Electrical Inspector, [2005] 0 AIR (Guj) 191/[2004] 3 GLH 605 rFkk bl vk;ksx }kjk vihy dzekad&,Q,@2014@752 jke vorkj vzxoky fo:} dfu"B vfHk;ark] N-x- jkT; fo|qr forj.k daiuh e;kZfnr ,oa pkj vU; esa ikfjr vkns'k fnukad&03-09-2015 dk voyacu fy;k gSA 08- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh izos'k 'kekZ dk rdZ gs fd Jh vk'kh"k xks;y esllZ Jh x.ks'k ¶ykbZ ,l- fczDl dk Hkkxhnkj gS vkSj og vius thfodksiktZu ds fy, esllZ Jh x.ks'k ¶ykbZ ,l- fczDl ds :Ik esa dke dj jgk Fkk ftlus fo|qr dh vko';drk gksus ij vuqcaf/kr Hkkj 30 ,p- ih- dk fo|qr // 10 // dusD'ku vius thfodksiktZu dk;Z ds fy, fy;k Fkk vkSj x.ks'k ¶ykbZ ,l- fczDl vius nSfud jgu&lgu ,oa vPNk thou&;kiu djus gsrq laikfnr fd;k tk jgk gS vkSj mDr dk;Z ds laiknu gsrq fo|qr ÅtkZ dk fof/kor~ mi;ksx fd;k tk jgk gS ftlesa fnukad&15-07-2015 ls vukosnd }kjk vuojr~ fcy fn;k tk jgk gS ftldk Hkqxrku Hkh ifjoknh }kjk fd;k tk jgk gS] ijUrq fnukad&23-07-2016 dks lrdZrk tkap ds uke ij vuko';d dk;Zokgh dh xbZ vkSj 30 ,p- ih- esa vfu;ferrk ds vk/kkj ij MF 60 n'kkZ;k x;k vkSj n.M Lo:Ik 1]42]871@&¼,d yk[k ca;kyhl gtkj vkB lkS bdgRrj :Ik;s½ dk fcy Hkstk x;k vkSj vukosnd }kjk mls Hkqxrku djus ds fy, ifjoknh ij ncko cuk;k x;k vU;Fkk fo|qr dusD'ku dkV nsus dh /kedh nh xbZ] tcfd vuqcaf/kr Hkkj 30 ,p- ih- ,oa xq.kkad 20 MF fn[kk;k x;k] ijUrq vukosnd }kjk vuko';d :Ik ls fcy dk Hkqxrku djus gsrq ncko cuk;k x;k rc ifjoknh us ekSf[kd vkifRr lfgr 10]000@&¼nl gtkj :Ik;s½ dk Hkqxrku fd;k Fkk vkSj mlds ckn Hkh vukosnd }kjk vf/kHkkj lfgr 1]54]990@&¼,d yk[k pkSou gtkj ukS lkS uCcs :Ik;s½ ds ns;d dh ekax fd;k Fkk ftl ij ifjoknh }kjk ekSf[kd vkifRr dh xbZ Fkh vkSj vukosnd }kjk ifjoknh dks /kedh fn;k tkrk jgk fd fo|qr dusD'ku foPNsn dj fn;k tkosxk ftlls ifjoknh dks ifjokn ykus dh vko';drk iM+h gS vkSj ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS vkSj mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% vukosnd dh vihy fujLr fd;k tkosA // 11 // 09- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;kA 10- loZizFke ;g fopkj djuk gS fd D;k ifjoknh] /kkjk&2 ¼1½ ¼Mh½ miHkksDrk laj{k.k vf/kfu;e] 1986 ds varxZr **miHkksDrk** dh ifjf/k esa vkrk gS\ 11- miHkksDRkk laj{k.k vf/kfu;e] 1986] dh /kkjk&2 ¼1½ ¼Mh½ esa miHkksDrk dks ifjHkkf"kr fd;k x;k gS ftlds vuqlkj%& ¼?k½ **miHkksDrk** ls ,slk dksbZ O;fDr vfHkizsr gS] tks& ¼i½ fdlh ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lank; fd;k x;k gS] vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lank; dh i}fr ds v/khu fdlh eky dks dz; djrk gS] vkSj blds vUrxZr ,sls fdlh O;fDr ls fHkUu] tks ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lank; fd;k x;k gS ;k Hkkxr% opu fn;k x;k gS ;k vkLFkfxr lank; dh i}fr ds v/khu eky dks dz; djrk gS ;k ,sls eky dk dksbZ iz;ksxdrkZ Hkh gS] tc ,slk iz;ksx ,sls O;fDr ds vuqeksnu ls fd;k tkrk gS fdUrq blds vUrxZr ,slk dksbZ O;fDr ugha gS tks ,sls eky dks iqu% fodz; ;k fdlh okf.kfT;d iz;kstu ds fy, vfHkizkIr djrk gS] vkSj ¼ii½ fdlh ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lank; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS] ;k fdlh vkLFkfxr // 12 // lank; dh i}fr ds v/khu lsokvksa dks [HkkM+s ij ysrk gS ;k miHkksx djrk gS] vkSj blds vUrxZr ,sls fdlh O;fDr ls fHkUu tks ,sls fdlh izfrQy ds fy, ftldk lank; fd;k x;k gS vkSj opu fn;k x;k gS vkSj Hkkxr% lank; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lank; dh i}fr ds v/khu lsokvksa dks [HkkM+s ij ysrk gS ;k miHkksx djrk gS] ,slh lsokvksa dk dksbZ fgrkf/kdkjh Hkh gS tc ,slh lsokvksa dk mi;ksx izFke of.kZr O;fDr ds vuqeksnu ls fd;k tkrk gS [fdUrq blesa ,slk O;fDr 'kkfey ugha gS] tks fdlh okf.kfT;d iz;kstu ds fy, ,slh lsok izkIr djrk gSA] Li"Vhdj.k & [bl [k.M ds iz;kstuksa ds fy, **okf.kfT;d mn~ns';** esa Lojkstxkj lk/ku }kjk mlds vkthfodk miktZu ds ,dek= mn~~ns'; ds fy, mlds }kjk dz; fd, x;s vkSj mi;ksx fd, x;s eky vkSj mlds }kjk izkIr lsok ds O;fDr }kjk iz;ksx 'kkfey ugha gSA] 12- ifjoknh us vius ifjokn&i= esa ;g Li"V :Ik ls vfHkopu fd;k gS fd **vkosnd esllZ Jh x.ks'k ¶ykbZ ,l- fczDl dk ikVZuj gS rFkk mlds }kjk fnukad&15-07-2015 dks x.ks'k ¶ykbZ ,l- fczDl esa fo|qr dh vko';drk gksus ls fnukad&15-07-2015 dks vuqekfur Hkkj 30 ,p- ih- dk fo|qr ÅtkZ vius thfodksiktZu dk;Z gsrq fy;k x;k Fkk vkSj mDr x.ks'k ¶ykbZ ,l- fczDl vius nSfud jgu&lgu dks vPNk thou&;kiu djus gsrq dk;Z laikfnr fd;k tk jgk gSA** gkykafd ifjoknh us ;g crkus dk iz;kl fd;k gS fd mlus vius thfodksiktZu ds fy, fo|qr ÅtkZ izkIr fd;k gS] ijUrq ;g Li"V gS fd ifjoknh laLFkku ,d Hkkxhnkjh // 13 // laLFkku gS ftldk fd vk'kh"k xks;y Hkkxhnkj gS rFkk ifjoknh }kjk tks fo|qr ns;d izLrqr fd;k x;k gS og lHkh esllZ Jh x.ks'k ¶ykbZ ,l- fczDl dks tkjh fd;k x;k gS ftldk izksijkbZVj vk'kh"k xks;y dks crk;k x;k gSA 13- ifjoknh dh vksj ls lgk;d ;a=h xzkeh.k] N-x- jkT; fo|qr forj.k daiuh e;kZfnr iqlkSj] ftyk jk;x<+ dks ,d i= izsf"kr fd;k x;k gS tks fd nLrkost dz-&22 gS] mlesa ifjoknh us Li"V :Ik ls ;g mYysf[kr fd;k gS fd **fuosnu gS fd esllZ Jh x.ks'k ¶ykbZ ,l fczDl ikVZuj vk'kh"k xks;y irk c<+eky] iqlkSj] ftyk jk;x<+ N-x- dk gWaw] esjs }kjk vki ds foHkkx ls fnukad&15-07-2015 dks mDr x.ks'k ¶ykbZ ,l fczDl esa mi;ksx djus gsrq vuqekfur Hkkj 30 ,p- ih- fof/kor~ fo|qr ÅtkZ O;olkf;d iz;kstu ds fy, fy;k gWawA** bl izdkj ifjoknh Lo;a us ;g Lohdkj fd;k gS fd mlus fo|qr dusD'ku O;kolkf;d iz;kstu ds fy, gh izkIr fd;k gSA 14- Chandrakant Annarao Dhabale Vs. MGVCL, Baroda, IV (2015) CPJ 368 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "4. Though, the Society is a person, as defined in the Consumer Protection Act, it is not a consumer since the bill in question was issued and the complaint was filed after amendment of Section 2(1)(d) of the Consumer Protection Act, which excludes from the ambit of the expression Consumer' a person hiring or availing service for a commercial purpose."
// 14 //
5. The learned Counsel for the petitioner has referred to the decision of this Commission in Superintending Engineer, Madhya Gujarat Vij. Co. Ltd. & Anr. v. Vinav Enterprises, Gujarat, Revision Petition No.3875 of 2006 decided on 9.2.2011, Chief Engineer, Electricity Department & Ors. v. Virender Kumar, Revision Petition No.1977 of 2008 decided on 10.9.2014 and Tata Power Delhi Distribution Limited v. Ramesh Kumar Rohilla, I (2015) CPJ 249 (NC). He has also referred to the decision of the Hon'ble High Court of Delhi in Vinod Kumar Jain v. BSES Rajdhani Power Ltd., 150 (2008) DLT 385, decided on 30.4.2008, Madhya Pradesh Electricity Board v. Smt. Basantibai, 1987 (SLT Soft) 202 = AIR 1988 SC 71 and Bombay Electric Supply & Transport Undertaking v. Laffan (I) Pvt. Ltd. & Anr., II (2005) CPJ 6 SC. However, none of the aforesaid decisions applies to the case before us and therefore, the reliance on the aforesaid decisions, in my view, is whole misplaced."
15. Bhim Sain Vs. Punjab State Electricity Board, 2014 (1) CLT 607 (Pb), esa iatkc jkT; miHkksDrk fookn izfrrks"k.k vk;ksx] paMhx<+ }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "The connection was obtained by the complainant for running the Rice Mill with the help of a number of workers. The complainant, in his complaint, has only stated that it is his sole source of income for earning his livelihood, but it is nowhere pleaded or proved that he was running this Rice Mill by way of self employment. The explanation added to the Section 2(1)(d)(ii) of the Act stipulates that the commercial purpose does not include use by a person of the goods bought and used by him and services availed by him exclusively for the purpose of earning his livelihood by means of self employment. Every business run by an individual or a group of person is meant to earn the livelihood, but to be a 'consumer' under the Act, one has to prove that he is running the business for commercial purpose by way of self employment. In the instant case, the complainant is running a Rice Mill with the help of number of works. He has nowhere stated // 15 // that he himself is running the business by way of self employment. Electricity connection for 'commercial purpose' only. Consumer complaint not maintainable."
16. Dakshini Haryana Bijli Vitran Nigam & Others Vs. Birender Singh, 2015 (1) CLT 382 (Har), esa gfj;k.kk jkT; miHkksDrk fookn izfrrks"k.k vk;ksx] iapdqyk }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Consumer Protection Act, 1986, Section 2(1)(d) - Electricity - Commercial purpose - Complainant obtained the electricity connection for running liquor vend. Held - It is for "commercial purpose" and not for earning livelihood - Complaint not maintainable."
17. Major Vishwani Puri, Complete Surveying Technologies (P) Ltd. & Ors. Vs. DLF Universal Ltd. (Earlier known as DLF Commercial Complexes), 2015 (1) CPR 301 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& (A) Consumer Protection Act, 1986 - Section 2(1)(d) - Real estate
- Allotment of commercial space - Deficiency in service - Complainants have prayed for refund of amount paid by them with 18% interest thereon besides compensation of Rs.2 lakhs to each of complainants and Rs.15,000/- as cost of litigation to each of complainants. Merely taking a plea will not entitle complainants to get benefit of explanation which carves out an exception for person who has hired services exclusively for earning his livelihood by means of self employment irrespective of fact the service has been hired or availed for commercial purpose. Complainants have booked flats in a commercial tower and they are not covered under definition of "Consumer" as envisaged under Section 2(1)(d) of Act. Complaint filed by them is not maintainable. Complaints rejected.""= // 16 // (B) Consumer Protection Act, 1986 - Section 2(1)(d) - Joint Complaint - Maintainability - Onus of proving that services were availed by respective complainants exclusively for the purpose of earning livelihood by means of self employment is on each and every complainant. In order to succeed on issue of maintainability each and every complainant will have to lead separate evidence to prove that he booked commercial space for the purpose exclusively for earning livelihood by means of self employment. As each and complainant has to separately prove that he is covered by explanation to Section 2(1)(d) they cannot be permitted to maintain a joint complaint. Case of each complainant will have to be assessed on its own merits. This is a case of misjoinder of parties and as such a common complaint by 92 different complainants is not maintainable."
18. Sanjay Agro Industries Ltd. Vs. UHBVN Ltd. & Anr. IV (2011) CPJ 333 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Consumer Protection Ac, 1986 - Sections 2(1)(d)(ii), 21(b) - Electricity - Commercial Purpose - Penalty - District Forum quashed bills imposing penalty - State Commission set aside order on ground that complainant being a commercial entity and having availed services of Nigam purely for commercial purpose was not a consumer
- Order passed by State Commission upheld."
19. Birla Technologies Limited v. Neutral Glass and Allied Industries Limited., (2011) 1 Supreme Court Cases 525, esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "7. By its order dated 4.3.2004, the State Commission accepted the appellant's preliminary objection and dismissed the complaint. The respondent complainant, therefore filed First Appeal No.218 of 2004 before the National Commission. By its order dated 17.12.2009, // 17 // which is impugned here, the National Commission reversed the order of the State Commission and held that the "goods" purchased by the respondent from the appellant were being used by the respondent for a commercial purpose and, therefore, the respondent was not a "consumer" within the meaning of Section 2(1)(d)(i) of the Act. However, the National Commission further held that notwithstanding such findings, the respondent was entitled to maintain a complaint under the Act with respect to the deficiency in service during one-year warranty period with respect to the said goods relying on Section 2(1)(d)(ii) of the Act.
12. It seems that the whole error has crept in because of the wrong factual observation that the complaint was filed on 1.8.2000. In that view it has to be held that the complaint itself was not maintainable, firstly, on the count that under Section 2(1)(d)(i), the goods have been purchased for commercial purposes and on the second count that the services were hired or availed of for commercial purposes. The matter does not come even under the Explanation which was introduced on the same day i.e. on 15-3-2003 by way of the amendment by the same Amendment Act, as it is nobody's case that the goods bought and used by the respondent herein and the services availed by the respondent were exclusively for the purpose of earning the respondent's livelihood by means of self-employment. In that view, it will have to be held that the complaint itself was not maintainable in toto."
20. Cheema Engineering Services vs. Rajan Singh (1997) 1 Supreme Court Cases 131, esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "6. In other words, the Explanation excludes from the ambit of commercial purpose in sub-clause (1) of Section 2(1)(d), any goods purchased by a consumer and used by him exclusively for the purpose of earning his livelihood by means of self employment. Such purchase of goods is not a commercial purpose. The question, therefore, is // 18 // whether the respondent has been using the aforesaid machine for self- employment? The word "self-employment" is not defined. Therefore, it is a matter of evidence. Unless there is evidence and on consideration thereof it is concluded that the machine was used only for self-employment to earn his livelihood without a sense of commercial purpose by employing on regular basis the employee or workmen for trade in the manufacture and sale of bricks, it would be for self-employment. Manufacture and sale of bricks in a commercial way may also be to earn livelihood, but "merely earning livelihood in commercial business", does not mean that it is not for commercial purpose. Self-employment connotes altogether a different concept, namely, he alone uses the machinery purchased for the purpose of manufacture by employing himself in working out or producing the goods for earning his livelihood. 'He' includes the members of his family. Whether the respondent is using the machine exclusively by himself and the members of his family for preparation, manufacture and sale of bricks or whether he employed any workmen and if so, how many, are matters of evidence. The burden is on the respondent to prove them. Therefore, the Tribunals were not right in concluding that the respondent is using the machine only for self-employment and that, therefore, it is not a commercial purpose. The orders of all Tribunals stand set aside. The matter is remitted back to the District Forum. The District Forum is directed to record the evidence of the parties and dispose of it in accordance with law within a period of six months from the date of the receipt of this order."
21. M/s Rohit Chemical & Allied Industries Pvt. Ltd. National Research Development Corporation, IV (2013) CPJ 87 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "22. In Laxmi Engineering Works v. P.S.G. Industrial Institute, AIR 1995 SC 1428, it was held :-
"12. Now coming back to the definition of the expression 'consumer' in Section 2(d), a consumer means in so far as is // 19 // relevant for the purpose of this appeal, (i) a person who buys any goods for consideration; it is immaterial whether the consideration is paid or promised, or partly paid and partly promised, or whether the payment of consideration is deferred;
(ii) a person who uses such goods with the approval of the person who buys such goods for consideration; (iii) but does not include a person who buys such goods for resale or for any commercial purpose. The expression 'resale' is clear enough.
Controversy has, however, arisen with respect to meaning of the expression "commercial purpose". It is also not defined in the Act. In the absence of a definition, we have to go by its ordinary meaning. 'Commercial' denotes "pertaining to commerce" (Chamber's Twentieth Century); it means "connected with, or engaged in commerce; mercantile; having profit as the main aim" (Collins English Dictionary) whereas the word 'commerce' means "financial transactions especially buying and selling of merchandise, on a large scale" (Concise Oxford Dictionary). The National Commission appears to have been taken a consistent view that where a person purchases goods 'with a view to using such goods for carrying on any activity on a large scale for the purpose of earning profit', he will not be a 'consumer' within the meaning of Section 2(d)(i) of the Act. Broadly affirming the said view and more particularly, with a view to obviate any confusion - the expression 'large scale' is not a very precise expression - Parliament stepped in and added the explanation to Section 2(1)(d) by Ordinance / Amendment Act, 1993. The explanation excludes certain purposes from the purview of the expression 'commercial purpose' - a case of exception to an exception. Let us elaborate : a person who buys a typewriter or a car and uses them for his personal use is certainly a 'consumer' but a person who buys a typewriter or a car for typing others' work, for consideration or for plying the car as a 'taxi', can be said to be using the typewriter / car for a commercial purpose. The explanation however clarifies that in certain situations, // 20 // purchase of goods for 'commercial purpose' would not yet take the purchaser out of the definition of expression of expression 'consumer'. If the commercial use is by the purchaser himself for the purpose of earning his livelihood by means of 'self employment', such purchaser of goods is yet a 'consumer'. In the illustration given above, if the purchaser himself works on typewriter or plies the car as a taxi himself, , he does not cease to be a consumer. In other words, if the buyer of goods uses them himself, i.e. by self-employment, for earning his livelihood, it would not be treated as a 'commercial purpose' and he does not cease to be a consumer for the purposes of the Act. The explanation reduces the question, what is a 'commercial purpose', to a question of fact to be decided in the facts of each case. It is not the value of the goods that matters but the purpose to which the goods bought are put to. The several words employed in the explanation, viz., 'uses them by himself ', 'exclusively for the purpose of earning his livelihood ' and 'by means of self-employment' make the intention of Parliament abundantly clear, that the goods bought must be used by the buyer himself by employing himself for earning his livelihood. A few more illustrations would serve to emphasise what we say. A person who purchases an auto-rickshaw to ply it himself on hire for earning his livelihood would be a consumer. Similarly, a purchaser of a truck who purchases it for plying it as a public carrier by himself would be a consumer. A person who purchases a lathe machine or other machine to operate it himself for earning his livelihood would be a consumer. (In the above illustrations, if such buyer takes the assistance of one or two persons to assist / help him in operating the vehicle or machinery, he does not cease to be consumer). As against this, a person who purchases an auto- rickshaw, a car or a lathe machine or other machine to be plied or operated exclusively by another person, would not be a consumer. This is necessary limitation flowing from the expressions "used by him" and "by means of self-employment // 21 // in the explanation. The ambiguity in the meaning of the words "for the purpose of earning his livelihood" is explained and clarified by the other two sets of words".
22- ifjoknh }kjk ¶ykbZ ,l- fczDl dk lapkyu fd;k tkrk gS vkSj fuf'pr gh bZaV ds fuekZ.k djus esa mlds }kjk etnwj Hkh yxk;k tkrk gksxk vkSj etnwjksa dks Hkqxrku fd;k tkrk gksxk vkSj ,slh fLFkfr esa dsoy ifjoknh ds vfHkopu dj nsus ek= ls fd ifjoknh us vius thfodksiktZu vkSj vPNs jgu&lgu ds fy, ¶ykbZ ,l- fczDl dk lapkyu fd;k tk jgk Fkk] Lohdkj ;ksX; ugha gSA vfirq ifjoknh dh LohdkjksfDr ls Li"V gS fd mlds }kjk tks fo|qr dusD'ku izkIr fd;k x;k gS og O;kolkf;d iz;kstu ds fy, izkIr fd;k x;k gS vkSj ,slh fLFkfr esa ifjoknh /kkjk&2 ¼1½ ¼Mh½ miHkksDrk laj{k.k vf/kfu;e] 1986 ds varxZr **miHkksDrk** ugha gS vkSj blfy, ifjoknh dk ifjokn la/kkj.kh; ugha gS vkSj dsoy blh vk/kkj ij ifjoknh dk ifjokn fujLrh ;ksX; gSA 23- vr% vihykFkhZ@vukosnd dh vksj ls izLrqr vihy Lohdkj fd;k tkrk gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&04-01-2018 vikLr fd;k tkrk gSA ifj.kker% ifjoknh dk ifjokn fujLr fd;k tkrk gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ujsanz xqIrk½ ¼Jherh :fp xks;y½ v/;{k lnL; lnL; lnL;k 04@06@2018 04@06@2018 04@06@2018 04@06@2018