Section 8(6) in West Bengal Clinical Establishment (Registration, Regulation and Transparency), Rules, 2017
(6)In order to provide assured quality service, the clinical establishment shall formulate and implement its Internal Quality Assurance programme including Medical audit and other necessary measures and exercise reasonable care to prevent the occurrence of events of patient neglect. It should be made mandatory to provide Bed Head Ticket to the West Bengal Medical Council / Competent Authority in the event of a complaint concerning treatment lodged with the Council / Competent Authority.Explanation. - "Patient neglect" means a failure, through inattentiveness, carelessness, or other omission, to provide to a patient goods and services necessary to avoid physical harm, mental anguish, or mental illness when an omission is not caused by factors beyond the person's control or by good faith errors in judgment.
