State Consumer Disputes Redressal Commission
Reliance Retail Limited vs Anju W/O Sh. Netrapal Singh on 3 June, 2024
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}kjk%&ekuuh; Jh lqjsUnz dqekj tSu] ihBklhu lnL; ¼U;kf;d½ foi{kh la[;k 1@vihykFkhZ us ifjoknh@izR;FkhZ ,oa vU; ds fo#) ;g vihy fo}ku ftyk miHkksDrk vk;ksx] t;iqj izFke] t;iqj ds }kjk ifjokn izdj.k la[;k 407@2017 cmuoku vatw cuke fjyk;al fjVsy fyfeVsM ,oa vU; esa ikfjr fu.kZ; fnukad 03-08-2023 ds fo#) izLrqr dh gS] ftlds }kjk mUgksua s ifjokfn;k@izR;fFkZ;k dk ifjokni= Lohdkj dj fuEufyf[kr vkns'k ikfjr fd;k gS%& ÞizkfFkZ;k@ifjokfn;k dk ifjokn fo#) foi{khx.k Lohdkj fd;k tkdj fuEu vkns'k ikfjr fd;k tkrk gS%& 1- ifjokfn;k@izkfFkZ;k dks foi{khx.k la;qDr ;k i`Fkd :Ik ls mDr eksckby vfoyac Bhd djokdj ns vFkok mDr eksckby Bhd gksus dh fLFkfr esa ugha gS rks cnydj u;k eksckby mlh jsV dk ifjokfn;k dks lqiqnZ djsA ifjokfn;k dks Hkh vkns'k fn;s tkrs gSa fd mDr [kjkc eksckby ifjokfn;k] foi{khx.k dks lqiqnZ djsA 2- blds vfrfjDr izkfFkZ;k dks foi{khx.k la;qDr ,oa i`Fkd :Ik ls ekufld larki ds :Ik esa 4]000@&:i;s ¼v{kjs pkj gtkj :Ik;s½ o ifjokn O;; ds 2]000@&:i;s ¼v{kjs nks gtkj :Ik;s½ vnk djsAa 3- foi{khx.k dks vknsf'kr fd;k tkrk gS fd mDr of.kZr jkf'k fu.kZ; dh frfFk ls 45 fnu esa ifjokfn;k dks vnk djsAa 4- izkfFkZ;k dh 'ks"k izkFkZuk vLohdkj dh tkrh gSAÞ 02- laf{kIr rF;ksa ds vuqlkj ifjokfn;k us foi{kh la[;k 1 ls fnukad 24-01-2016 dks izhfe;e gqobZ usDll 6ih eksckby 40]499@&:i;s esa udn [kjhnk Fkk] ftldh okjaVh fnukad 24-01-2017 rd oS/k FkhA mDr eksckby ikap eghus ckn twu] 2016 esa [kjkc gks x;k] rc ifjoknh i{k ml eksckby dks foi{khx.k ds lfoZl lsaVj ij ys x;s] ftUgksaus 15 fnu eksckby j[kdj okil ns fn;k] rc ifjokfn;k dks irk pyk fd enjcksMZ cny fn;k x;k gS fQj Hkh eksckby Bhd ugha gqvkA bldh f'kdk;r djus ij iqu% lfoZl lsVa j us 15 fnu ds fy;s eksckby NksM+ tkus dh ckr dgh fdarq ifjokfn;k viuh O;Lrrk ds dkj.k viuk [kjkc eksckby tSl& s rSls pykus yxhA mDr eksckby T;knk [kjkc 2 jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj fjyk;Ul fjVsy fyfeVsM cuke vatw ,oa vU;
vihy la[;k%&357@2023 gksus ij fnukad 13-01-2017 dks tc ifjokfn;k iqu% lfoZl lsaVj ij eksckby ysdj xbZ] rc mUgksaus fcuk Bhd fd;s okil ns fn;kA mlds ckn ifjokfn;k fnukad 20-01-2017 dks iqu% lfoZl lsaVj ij xbZ] rc eksckby dks Bhd gksuk crk;k x;kA ifjokfn;k us dLVej ds;j ij Hkh f'kdk;r dhA mlds ckn fnukad 22-01-2017 dks lfoZl lsaVj gqobZ daiuh ls ifjokfn;k ds ikl Qksu vk;k rFkk mDr eksckby lfoZl lsVa j ij ykus ds fy;s dgk x;k] tc ifjokfn;k fnukad 23-01-2017 dks eksckby ysdj xbZ] rc lfoZl lsaVj okyksa us eksckby j[k fy;k ,oa 10 fnu ckn vkus ds fy;s dgk x;k fdarq 10 fnu ckn tc ifjokfn;k fnukad 03-02-2017 dks lfoZl lsaVj ij xbZ] rc mUgksua s eksckby Bhd djus ls badkj dj fn;kA foi{kh la[;k 1 eksckby foØsrk vihykFkhZ ds }kjk tokc ifjokni= izLrqr dj ;g fy[kk x;k fd mDr eksckby Qksu muds }kjk fufeZr ugha gSA eksckby fuekZrk daiuh foi{kh la[;k 2 o 3 ckotwn rkehy vuqifLFkr jgsA fo}ku ftyk miHkksDrk vk;ksx us mHk;i{k dh cgl lqudj mijksDr of.kZr vkns'k ikfjr fd;k] ftlls O;fFkr gksdj foi{kh la[;k 1@vihykFkhZ eksckby foØsrk ds }kjk ;g vihy izLrqr dh xbZ gSA 03- mHk;i{k ds fo}ku vf/koDrkx.k dh cgl lquh xbZ ,oa i=koyh dk voyksdu fd;k x;kA 04- gLrxr izdj.k esa i=koyh ij miyC/k vfHkopuksa ,oa ifjokfn;k }kjk Hksts x;s bZ&esy] yhxy uksfVl ls ;g Li"V gksrk gS fd ifjokfn;k ds }kjk twu] 2016 esa eksckby esa f'kdk;r vkus ij foi{khx.k ds lfoZl lsaVj ij eksckby fn;k x;k gS] tgka lfoZl lsaVj ds }kjk enjcksMZ cnyk x;k gSA ifjokfn;k ds vuqlkj mlds Ik'pkr~ Hkh eksckby Qksu Bhd ugha gqvk gS fdarq ifjokfn;k ds }kjk mlds Ik'pkr~ mDr eksckby Qksu lfoZl lsaVj ij viuh O;Lrrk ds dkj.k ugha fn;k tkuk crk;k gSA i=koyh ij dksbZ tkWc dkMZ miyC/k ugha gSA Lohd`r :Ik ls eksckby dh okjaVh ,d o"kZ dh Fkh rFkk ifjokfn;k ds }kjk ,d o"kZ dh okjaVh lekIr gksus ds Bhd igys foi{khx.k dks bZ&esy uksfVl Hkstk x;k gSA gLrxr izdj.k esa ;g ik;k tkrk gS fd foi{khx.k ds }kjk enjcksMZ Hkh cnyk x;k gS rFkk dLVej ds;j ij f'kdk;r djus ij jsLikWUl fd;k x;k gSA i=koyh ij ,slh dksbZ fo'ks"kKh; lk{; ugha gS ftlds vk/kkj ij mDr eksckby esa fuekZ.k nks"k ekuk tk ldsA fo}ku ftyk miHkksDrk vk;ksx us ljljh rkSj ij eksckby esa [kjkch gksuk ekudj ifjokni= Lohdkj 3 jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj fjyk;Ul fjVsy fyfeVsM cuke vatw ,oa vU;
vihy la[;k%&357@2023 dj fy;k gS] tcfd i=koyh ij ,slh dksbZ lk{; ugha gSA vr% ;g fu"d"kZ fudyrk gS fd ifjokfn;k eksckby esa fuekZ.k nks"k gksuk lkfcr ugha dj ldh gSA foi{khx.k dk dksbZ lsoknks"k gksuk ugha ik;k tkrk gSA foi{kh la[;k 1@vihykFkhZ ds }kjk izLrqr ;g vihy Lohdkj fd;s tkus ;ksX; gSA vkns'k foi{kh la[;k 1@vihykFkhZ ds }kjk ifjokfn;k ,oa vU; ds fo#) izLrqr ;g vihy Lohdkj dh tkrh gSA fo}ku ftyk miHkksDrk fookn izfrrks"k vk;ksx] t;iqj izFke] t;iqj ds }kjk ifjokn izdj.k la[;k 407@2017 cmuoku vatw cuke fjyk;al fjVsy fyfeVsM ,oa vU; esa ikfjr fu.kZ; fnukad 03-08-2023 vikLr fd;k tkrk gSA mHk;i{k viuk&viuk [kpkZ eqdnek ogu djsaxsA ¼mfeZyk oekZ½ ¼,l-ds-tSu½ lnL;¼U;kf;d½ ihBklhu lnL;¼U;kf;d½ @lk{kh ikjhd@ 4