Section 19 in Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers) Regulations, 2011
19.
The office of the Forum/complaint receiving and redressal centre shall issue acknowledgement of the receipt of the grievance/complaint to the person presenting it in person at the time of presenting the grievance/complaint, or by post if complaint is received by post, indicating the receipt number and date of receipt. An acknowledgement sent by post, shall be sent within two working days.
