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NCT Delhi - Section
Section 5 in The North Delhi Power Limited Complaint Handling Procedures Relating To Distribution and Retial Supply
5. Voltage Complaints.
- In the case of Low / High voltage, the complaint should be lodged at the Centralised Call Centre giving name, address of the complainant along with brief nature of the problem faced. The operator on duty shall register the complaint and intimate the complaint number in every case.The Centralized Call Centre shall communicate the complaint to the mobile service groups at the concerned Service Centres. The mobile service group would then proceed to the address provided by the complainant, investigate the cause of complaint and resolve the problem.In case problem is local e.g. due to loose connection of service line, the mobile group shall rectify the fault themselves. In case the voltage problem is due to some other reason(s), such as, deficiency in the system, the mobile group shall bring this to the notice of the Area Assistant Engineer.The Area Assistant Engineer shall ascertain if the problem can be rectified by changing the Tap position of the transformer, and if possible, he shall do so after getting the approval from the Executive Engineer. However, in case the Assistant Engineer find that problem is due to deficiency in the distribution system requiring up-gradation of distribution lines, transformers, capacitors etc., he shall inform the Executive Engineer for taking further necessary action.The voltage problem shall be resolved with the time limits specified in Table given below:| S.No. | Cause of Problem related to voltage variation | Time limit for the rendering service | Authorised Person | Next higher level for complaint |
| 1. | Local problem | Within 4 hours | Assistant Manager | District Manager |
| 2. | Tap of transformer | Within 3 days | Assistant Manager | District Manager |
| 3. | Repair of distribution line / transformer / capacitor | Within 60 days | Assistant Manager | District Manager |
| 4. | Installation & Up-gradation of HT / LT System | Within 180 days | Assistant Manager | District Manager |