State Consumer Disputes Redressal Commission
Dtdc Express Ltd. Jaipur vs Jaipur Medineeds Pvt. Ltd. on 19 November, 2020
jkT; miHkksDrk fookn izfrrks"k vk;ksx] cSap la[;k 2] jktLFkku] t;iqj vihy la[;k&1025@2019 1- MhVhMhlh ,Dliazsl fyfeVsM t;iqj dk;kZy; ,Q 256 ,oa 256 , jhdks b.MLVªh;y ,fj;k xSysDlks flusek ds ikl ekuljksoj] t;iqj tfj;s vf/kd`r izfrfuf/k 2- MhVhMhlh ,Dliazsl fyfeVsM gSM vkWfQl uEcj 3 foDVksfj;k jksM cSXywj dukZVdk tfj;s vf/kd`fr izfrfuf/k 3- MhVhMhlh ,Dliazsl fyfeVsM Qzspkbth 85 feyki uxj Vksd a jksM] t;iqj tfj;s vf/kd`fr izfrfuf/k
------vihykFkhZx.k cuke t;iqj esMhuhM~l izk0 fy0 tfj;s izcU/kd lat; /kefu;k irk 87 f}rh; eafty d`".kk uxj xksikyiqjk ckbZikl] t;iqj jktLFkku A
------ izR;FkhZ le{k % ekuuh; Jh egkohj izlkn 'kekZ] lnL; ¼U;kf;d½ ekuuh; Jh ,l-ds- tSu] lnL; ¼U;kf;d½ ekuuh; Jh lat; Vkd] lnL;
mifLFkr %& vihykFkhZ dh vksj ls Jh jktho vxzoky vf/k0 tfj;s ohfM;ksa dkUQzsflax@ekckbZy izR;FkhZ dh vksj ls Jh vuqiflga jkor vf/koDrk tfj;s ohfM;ksa dkUQzsflax fu.kZ; fnukad %& 19-11-2020 jkT; vk;ksx jktLFkku t;iqj ¼}kjk Jh egkohj izlkn 'kekZ] lnL; ¼U;kf;d½ 1- ;g vihy MhVhMhlh ,Dliazsl fyfeVsM ,oa vU; dh vksj ls t;iqj esMhuhM~l izk0 fy0 ds fo:) ftyk miHkksDrk fookn izfrrks"k eap] t;iqj prqFkZ] t;iqj ds fu.kZ; fnukad 11-09-2019 ls O;fFkr gksdj is'k dh xbZ gSA 1 cSap la[;k&2 vihy la[;k 1025@2019 2- izdj.k ds rF; bl izdkj gS fd ifjoknh us fnuakd 28-06-2017 dks lftZdy vkbZVe o esMhflUl dheru 72]044@&:i;s t;iqj ls xqM+xkao ¼xq:xzke½ mn; frokjh dyksIykLV bf.M;k izk- fy-] [kljk uEcj 44@14@2]17]24 vkSj 47@4]5]6]7 xkao rst uxj] xq:xzke Hkstus gsrq foi{kh la[;k 1 o 2 dEiuh ds Ýap s kbth foi{kh la[;k&3 ds ;gka cqd djok;k Fkk] ftl iklZy dk otu 10 fdyksxzke FkkA ifjoknh }kjk cqd djok;s x;s mDr iklZy dks foi{kh la[;k&3 us 2&3 fnuksa esa xUrO; LFkku ij fMyhoj dj nsus dk vk'oklu fn;k Fkk ysfdu foi{khx.k us ifjoknh }kjk ;g ifjokn izLrqr djus dh fnuakd rd xUrO; LFkku ij fMyhoj ugha fd;k] tks foi{khx.k dh euekuh] vuqfpr O;kikj O;ogkj ,oa lsoknks"k gSa A vUr eas ifjokn esa pkgs x;s vuqrks"k fnykus dk fuosnu fd;kA 3- cgl mHk; i{k vf/koDrkx.k tfj;s lquh xbZ] i=koyh dk voyksdu fd;k x;kA 4- izR;FkhZ@ifjoknh us fnukad 28-06-2017 dks 10 fdyksxzke otu ds lftZdy vkbZVe o nokbZ;ka dher 72]044@&:i;s t;iqj ls xq:xzke fHktokbZ Fkh] ;g rF; izR;FkhZ@ifjoknh }kjk izLrqr jlhn izn'kZ&1 ,oa izn'kZ&2 fcy ls iw.kZ:is.k LFkkfir gksrk gSA Vªsd f'kiesaV LVsV~l fjiksVZ izn'kZ&3 ds voyksdu ls ;g ik;k tkrk gS fd foi{khx.k us iz'uxr vkbZVEl ,oa nokbZ;ka fnukad 01-07-2017 rd xUrO; LFkku rd fMysoj ugha dh FkhA izR;FkhZ@ifjoknh dh vksj ls izLrqr bl vfHkdFku ,oa lk{; ds [k.Mu esa vihykFkhZx.k@foi{khx.k dh vksj ls dksbZ lk{; is'k ugh dh xbZ gSA vihy esa Hkh vihykFkhZx.k@foi{khx.k us ,slk dksbZ dFku ugh fd;k gS fd izR;FkhZ@ifjoknh }kjk xq:xzke fHktok;k x;k lkeku mUgksus xUrO; LFkku ij fMysoj dj fn;k gks vFkkZr iz'uxr vkbZVe fMysoj ugh djus ds rF; dks vihykFkhZx.k@foi{khx.k us viuh vihy esa Hkh [k.Mu ugh fd;k gSA 2 cSap la[;k&2 vihy la[;k 1025@2019 5- vihykFkhZ dk ;g dFku jgk gS fd foi{kh la[;k 1 o 2 ds fo:) ,di{kh; dk;Zokgh djus esa ftyk eap us tYnckth fn[kkbZ gS A bl lEcU/k esa ftyk eap dh i=koyh dk voyksdu djus ls ;g ik;k tkrk gS fd vihykFkhZ@foi{khx.k dks uksfVl fnukad 23-01-2018 dks izkIr gks x;s Fks] ftudh ,-Mh- jlhn i=koyh ij ekStwn gS A vihykFkhZx.k@foi{kh la[;k 1 o 2 dks fnukad 23-01-2018 dks uksfVl izkIr gks x;s rFkk i=koyh esa vkxkeh frfFk 23-02-2018 fu;r Fkh vFkkZr ,d ekg i'pkr~ Hkh vihykFkhZx.k@foi{khx.k fnukad 23-02-2018 dks ftyk eap ds le{k mifLFkr ugh gq, rRi'pkr~ fnukad 09-04-2018] 15-06-2018] 07-08- 2018] 31-03-2018] 05-10-2018 rFkk 16-11-2018 dks Hkh vihykFkhZx.k@ foi{khx.k dh vksj ls dksbZ gkftj ugh vk;k ftl ij i=koyh ifjoknh dh ,di{kh; lk{; gsrq fnukad 03-01-2019 fu;r dh xbZ FkhA vr% bl izdj.k esa ;g ugh ekuk tk ldrk fd vihykFkhZx.k@foi{khx.k ij uksfVl dh rkehy ugh gqbZ gks ;k mudks lquokbZ dk volj ugh fn;k x;k gks ;k ftyk eap us vfxze dk;Zokgh djus esa tYnckth fn[kkbZ gks] vr% vihykFkhZx.k@foi{khx.k dk ;g rdZ ekU; fd;s tkus ;ksX; ugh gSA 6- vihykFkhZx.k@foi{khx.k dh ,d vkifRr ;g Hkh jgh gS fd izR;FkhZ@ ifjoknh miHkksDrk dh Js.kh esa ugh vkrk A izR;FkhZ@ifjoknh us vius izkFkZuk i= esa ;g Li"V vfHkdFku fd;k gS fd og viuh thfodksiktZu ds fy, lftZdy vkbZVe ,oa esfMlu dk dk;Z djrk gS vkSj lftZdy vkbZVEl ,oa efMlu xq:xzke Hkstus gsrq vihykFkhZx.k@foi{khx.k dks 'kqYd vnk djds lsok izkIr dh Fkh vkSj foi{khx.k us 'kqYd ds cnys lsok,sa nh Fkh] ,slh fLFkfr izR;FkhZ@ifjoknh miHkksDrk dh Js.kh esa vkrk gSA vk;ksx ds erkuqlkj izR;FkhZ@ifjoknh us 'kqYd vnk djds lkeku Hkstus dh lsok vihykFkhZx.k@foi{khx.k ls izkIr dh gS] ,slh fLFkfr esa izR;FkhZ@ifjoknh miHkksDrk dh Js.kh esa vkrk gSA 7- vihykFkhZx.k@foi{khx.k dh ,d vkifRr ;g Hkh jgh gS fd ;fn iklZy nl gtkj :i;s dher ls vf/kd gksrk gS rks mldk ba';ksjsal djk;k tkuk vko';d gS ysfdu izR;FkhZ@ifjoknh us ba';kjsal dh jkf'k vnk 3 cSap la[;k&2 vihy la[;k 1025@2019 djus ls bUdkj dj fn;k blfy, xUrO; LFkku fMyhojh ugh gksus ds lEcU/k esa vihykFkhZx.k@foi{khx.k ftEesnkj ugha gSA vk;ksx ds erkuqlkj vihykFkhZx.k@foi{khx.k dh vksj ls ,slh dksbZ lk{; is'k ugh dh xbZ ftlls ;g ik;k tkrk gks fd izR;FkhZ@ifjoknh ls dfFkr ba';ksjsal jkf'k dh dksbZ ekax dh gks vkSj izR;FkhZ@ifjoknh us ,slh dfFkr jkf'k dk Hkqxrku djus ls bUdkj fd;k gksA ;fn fcuk ba';ksjsl a iklZy Hkstus dk izko/kku gh ugh Fkk rks vihykFkhZx.k@foi{khx.k us izR;FkhZ@ ifjoknh ls ,slk iklZy izkIr dj xUrO; LFkku igqapkus gsrq 'kqYd D;ksa izkIr fd;k A vr% ;g ugh ekuk tk ldrk fd vihykFkhZx.k@foi{khx.k dh xUrO; LFkku ij iklZy igaqpkus dh ftEesnkjh lekIr gks xbZ gksA 8- vihykFkhZx.k@foi{khx.k dh ;g Hkh vkifRr jgh gS fd iklZy xqe gksus ij mudk mRrjnkf;Ro vf/kdre 100@&:i;s rd gh jgrk gSA vk;ksx ds erkuqlkj ,slk izko/kku vius vki esa vuQs;j VªsM izsfDVl esas vkrk gSA dksbZ O;fDr ,d yk[k dk lkeku izkIr dj xUrO; LFkku ij ml lkeku dks ugh igqapk dj flQZ 100@&:i;s vnk djds viuh ftEesnkjh ls eqDr ugh gks ldrk A 9- fo}ku ftyk vk;ksx us rF;ksa ,oa lk{; dh lgh foospuk djrs gq, vkykSP; fu.kZ; ikfjr fd;k gS ftlesa gLr{ksi fd;s tkus dk dksbZ vk/kkj i=koyh ij ekStwn ugh gSA 10- vr% vihykFkhZx.k@foi{khx.k dh vihy vLohdkj dj [kkfjt dh tkrh gSA ¼lat; Vkd½ ¼,l-ds- tSu½ ¼egkohj izlkn 'kekZ½ lnL; lnL; ¼U;kf;d½ lnL; ¼U;kf;d½ jktiqjksfgr 4