Section 10 in Tamil Nadu Electricity Regulatory Commission - Tamil Nadu Electricity Distribution Standards of Performance Regulations, 2004
10. [ Complaints in Billing, etc. [Substituted by Commission's Notification No.TNERC/SPR/9-1, dated 25.7.2006 (w.e.f. 16.8.2006).]
- (i) Any complaints in billing received prior to the due date for payment shall be resolved before the next billing along with refund/adjustments, if any. However, the complaints in respect of arithmetic error if any received three days prior to the due date for payment shall be set right within the due date for payment.(ii)The consumer shall not, on the plea of incorrectness, withhold any portion of the amount billed.]
