State Consumer Disputes Redressal Commission
Pankaj Trived S/O Sh. Ramratan Sharma vs Alfa Veeta Senior Sec. School on 18 April, 2019
1 jkT; miHkksDrk fookn izfrrks"k vk;ksx] cSap la- 2] jkt0] t;iqj ifjokn la[;k %& 124@2015 iadt f=osnh iq= jkejru 'kekZ] mez 34 o"kZ] irk IykWV uacj 182@67] izrki uxj] lsDVj 18] dqEHkk ekxZ] t;iqj] firk@laj{kd&ekLVj fp=ka'k f=osnh ¼ ukckfyx ½ ifjoknh cuke 01- vYQk chVk lhfu;j lSds.Mjh Ldwy] czkUp izrkiuxj] lsDVj&16] izrkiuxj] lkaxkusj] t;iqj jkt- tfj;s Mk;jsDVj@funsf'kdk Jherh ykokyhuk lksxkuh 02- Jherh jatuk flag] fizflaiy vYQk chVk lhfu;j lSds.Mjh Ldwy] czkUp izrkiuxj] lsDVj&16 izrkiuxj] lkaxkusj] t;iqj jkt0A foi{khx.k le{k % ekuuh; Jh dey dqekj ckxMh] lnL; ¼U;kf;d½ ekuuh; lnL; Jherh ehuk esgrk mifLFkr %& ifjoknh dh vkSj ls Jh fouksn 'kekZ vf/koDrk foi{kh dh vksj ls Jh izeksn dqekj vf/koDrk fu.kZ; fnukad 18 vizsy] 2019 jkT; vk;ksx jktLFkku t;iqj ¼}kjk Jh dey dqekj ckxM+h] lnL;] ¼U;kf;d½ ;g ifjokn iadt f=osnh dh vksj ls vYQk chVk lhfu;j lSds.Mjh Ldwy ,oa vU; ds fo:) bl vk;ksx esa fnukad 12-10-2015 dks is'k fd;kA 2 izdj.k ds rF; bl izdkj gS fd foi{kh ds dbZ Ldwy@laLFkk ¼ Nk=&Nk=kvks½a @miHkksDrkvksa ls fuf'pr jkf'k@Qhl ysdj mUgsa KkuktZu@ v/;;u djokrs gSA ifjoknh us foi{kh laLFkk ds mPp Lrj@uke rFkk ogkWa v/;;ujr~ cPpksa esa mPp vuq'kklu esa gksus ,oa vPNh i<+kbZ dh lkspdj] viuh cM+h iq=h Mkyh dks iwoZ esa rFkk NksVs iq= ekLVj fp=ka'k f=osnh dks muds ;gkWa ,Mfe'ku djokus ds fy, lu~ 2010 esa lEidZ fd;k rFkk foi{khx.k us ckrphr ds nkSjku fujUrj vPNh i<kbZ gksus ,oa izf'kf{kr VhplZ j[kus rFkk vkSj csgrj v/;;u dh lqfo/kk;sa ekgkSy gksus dk vk'oklu fn;k A ftl ij ifjoknh us vius iq= fp=ka'k dk ,Mfe'ku Hkh mDr Ldwy esa djok fn;k] tks lu~ 2010 ls fujUrj foi{kh ds Ldwy esa i<+ jgk gSA izR;sd o"kZ dh rjg ifjoknh ds firk foi{kh }kjk fu/kkZfjr Qhl jkf'k 800@&:- udn tfj;s jlhn la[;k 4466 fnukafdr 10-04- 2015 dks rFkk jkf'k 3069@&:- udn tfj;s jlhn la[;k 4797 fnukafdr 08-05- 2015 dks rFkk jkf'k 4350@&:- tfj;s jlhn la[;k 5508 fnukafdr 04-07-2015 ds rgr~ tek djok fn;sA bl izdkj ifjoknh o foi{kh ds chp miHkksDrk ds lac/a k ykxw gksrs gSA iq= ds ,Mfe'ku ds ckn ifjoknh dh iRuh us Jherh izhfr f=osnh us Hkh mDr foi{kh Ldwy ds ;gkWa gh crkSj v/;kfidk ekg uoEcj 2013 esa TokbZu dj fy;k] lc dqN Bhd py jgk Fkk ijUrq tqykbZ 2015 ls fcuk fdlh dkj.k ds foi{kh Ldwy dh mDr fizflaiy Jherh jatuk flag] ifjoknh dh iRuh Jherh izhfr f=osnh ls eueqVko@bZ";kZ }s'rk j[kus yxh] Fkk ckr ckr ij mldks ijs'kku djus yxh rFkk dgus yxh rqe Lo;a Ldwy NksM+dj pyh tkvksa vU;Fkk eSa rqEgs fudky dj gh ne ywWaxh bl ij mlus dgk fd eSe eSa Ldwy D;ksa NksMwa] esjk dlwj D;k gS\ eq>s cxSj uksfVl fn;s fcuk fdlh dkj.k ds Ldwy NksM+dj tkus dh ugha dg ldrh] bl ij fizflaiy egksn;k us ml le; rks ifjoknh dh iRuh ls dqN ugha dgk rFkk mlds ckn ,d fnu vxLr ekg ds izFke lIrkg esa NqV~Vh esa cqyokdj dgk fd vc eSa] rqEgsa ;gkWa ls gVkdj gh jgwWxh vkSj rqeus Ldwy [kqn ugha NksM+k rks rqEgs xaHkhj ifj.kke Hkqxrus gksxsA fnukad 12-08-2015 dks foi{kh Ldwy dh fizflaiy us cxSj fdlh dkj.k ds ifjoknh ds mDr eklwe iq= dks d{kk ls cqykdj MkWVk] ekjk ihVk rFkk Mªkek djrs gq, dgk fd izhfr f=osnh rqEgkjk cPpk ikxy gS vkSj bls **turk dkWyksuh ** esa fn[kk dj ykvks]a mlus rqjUr vius cPps dks lEHkkyk rFkk mDr fizflaiy ls dgk fd ;s vki D;k vkSj fdl vk/kkj ij dg jgh gS\ mldk cPpk rks fcYdqy uksjey gS brus lkyksa esa vkids gh mDr Ldwy 3 esa i<+ jgk gS vkSj vkt vpkud ikxy dSls gks x;k \ rks bl ij og cksyh vHkh rks ns[krh tkvks]a rFkk mls Li"V dg fn;k fd tc rd bls fdlh] euksjksxh fpfdRld dks ;k **turk dkWyksuh** essa ugha fn[kykvksa ;gkWa ysdj er vkuk] rFkk ekSf[kd :i ls cksyh fd eSa bls vHkh 15 fnu ds fy;s fu"dkflr djrh gwWaA fnukad 17-08-2015 dks cPpksa ds ts0ds0yksu vLirky ysdj igqWps ogkWa MkWa0 lhrkje.k dks fn[kk;k ,oa Vhpj dh dgh xbZ lkjh ckrsa mUgsa crkbZ] mUgksusa cPps ls yxHkx vk/kk ?k.Vk ckr dh vPNh rjg ls ns[kk rFkk mldks fcYdqy uksjey crk;k rFkk Ldwy izcU/ku dh ,slh xSj ftEesnjkuk gjdr ds izfr jks"k izdV fd;k rFkk ifjoknh dks fy[kdj fn;k fd ** os Ldwy okys fyf[kr esa LVsVesaV ns**] ifjoknh rqjUr okfil vius cPps dks ysdj lh/kk lgh ls mDr foi{khx.k ds Ldwy esa igqWapk rks og foi{kh;k fizflaiy ifjoknh dks ns[kdj HkM+d xbZA mDr MkWa0 dh iphZ fn[kkbZ] ijUrq mlus dqN Hkh dgus vkSj fy[kdj nsus ls badkj dj fn;k rFkk vius pijklh vkSj xkMZl dks cqyokdj dgk fd bUgsa ;gkWa ls ckgj fudky nks vkSj bl cPps dh 'kDy vPNh rjg ls ns[k yks tc rd eSa uk dgwWa ;s cPpk xsV ds vUnj ugha vkuk pkfg,] nwjs fnu mlus vius iq= dks iqu% mldh ekrk ds lkFk Ldwy Hkst fn;k rks og fizflaiy fQj vkx&ccwyk gks xbZA pijklh cqyokdj cPps dks ckgj fudyok fn;k rFkk etcwj gksdj mDr cPps dks mlds nknk th vkdj ys x;sA fnukad 20-08-2015 dks etcwj gksdj ifjoknh us ,d jftLVMZ f'kdk;rh i= ds tfj;s viuh lkjh O;Fkk@ijs'kkuh] fyf[kr esa foi{kh Ldwy ds funs'kd rFkk Lo;a fizflaiy dks Hkh muds Ldwy ds irs ij fy[k dj nh] foi{khx.k us nknkfxjh dj lkjs dk;ns dkuwu uSfrdrk dks rkd esa j[k dj mDr eklwe cPps vkSj mlds ekrk firk o iwjs ifjokj ds lkFk esa mDr rjg dk xaHkhj lsoknks"k@ xSjftEesnjkuk d`R; dj mDr cPps ds thou ds lkFk tks f[kyokM+ dj mls o mlds iwjs ifjokj dks izrkfM+r fd;k gSA ifjoknh dks Hkh vius Ldwy esa vkus ls fcuk dksbZ fof/kd uksfVl fn;s] euk dj fn;k rFkk ukSdjh ls gVk fn;k] vkSj mldh lSyjh dk Hkh vkt rd Hkqxrku ugha fd;kA Jheku~ ftyk f'k{kk vf/kdkjh us cqyok;k vkSj dgk fd vki fpUrk uk djsa os foi{kh Lo;a vkids] cPps dks cqyok;sxh] dkuwuu oks ,slh l[rh brus NksVs cPps ds lkFk ugha dj ldrh gSaA ifjoknh dh iRuh }kjk fnukad 08-09-2015 dks ,d jftLVMZ f'kdk;r i= iqu% foi{kh Ldwy ds funs'k o mldh fizafliy dks Hkstk x;k ftlesas mDr cPps dks d{kk esa cSBus dk fuosnu dj vuqefr pkgh xbZ ftlesa fuosnu fd;k x;k fd ifjoknh ds mDr cPps fp=ka'k dks d{kk esa cSBus fn;k tkosa 4 rFkk rqjUr vfHkHkkodksa ls lEidZ fd;k tkos]a ijUrq dkQh fnu fudy tkus ij dksbZ lEidZ ugha fd;k rFkk uk gh d{kk esa cSBus fn;k x;k mYVs fnukad 18-09- 2015 dk vius vf/koDrk ls ifjoknh dh iRuh ds i= dk feF;k vk/kkjksa ij tokc fHktok;kA ftlesa izFke ckj ifjoknh ds cPps dks 30 fnu ds fy, foi{khx.k }kjk jsLVªhdsV fd;k tkuk fyf[kr esa Lohdkj fd;k rFkk mDr vcks/k cPps ij >xMkyw ,xzsflo gksus ds feF;k vkjksi yxkdj mlds vfHkHkkodksa ij ncko cukdj dbZ rjg dh v.MjVsfdax nsus ds ckn gh **lCtsDV Vw d.Mh'ku ** Ldwy esa mDr cPps dks ysus ds fy, dgk x;k ftls ifjoknh }kjk fdlh Hkh lwjr esa fdlh Hkh dkuwu ds rgr nsuk t:jh ugha Fkk D;ksa fd ;fn os ,slh dksbZ v.MjVsfa dax ns nsrs rks mlls ;g Li"V gksrk fd mudk cPpk foi{khx.k }kjk yxk;s x;s feF;k vkjksiksa es vkjksih gS tc fd vkt rd ifjoknh ds cPps us ,slh dksbZ gjdr@>xM+k@ qLlk fdlh ij Hkh ugha fd;k uk gh Ldwy esa vkSj uk gh ?kj ij vkt uk gh mDr dfFkr eux<ar vkjksi tks mUgksusa ml ij yxk;s gS foi{kh Lo;a us brus o"kksZ esa ,d ckj Hkh dHkh fdlh rjg dk uksfVl@f'kdk;rh i= vFkok nSfud Mk;jh esa gh bl ckcr~ uksV Mkyk] foi{kh laLFkk@foi{khx.k }kjk mDr d`R; djds] ifjoknh o mlds mDr iq= o iwjs ifjokj dks Hk;adj xaHkhj vkfFkZd {kfr igqWapk;h xbZ gSA mlls bl o"kZ dh dqy Qhl jkf'k 8219@&:- tks vc rd izkIr dh tk pqdh Fkh@gS] dks j[ks tkus dk Hkh foi{khx.k dks vc] dksbZ dkuwuh gd ,oa vf/kdkj ugha gSA foi{khx.k dk xSj ftEesnjkuk mijksDr d`R; Li"V :i ls xaHkhj lsoknks"k] ,oa ?kksj ykijokgh ,oa vuQs;j VªsM izsfDVl dh Js.kh esa vkrk gSA ifjoknh o mlds ukckfyx iq= o iwjs ifjokj dks tks Hkkjh ekufld] 'kkjhfjd ,oa vkfFkZd@ lkekftd {kfr dkfjr gqbZ gS mlds fy, crkSj {kfriwfrZ ifjoknh jkf'k 48]50]000@&:- foi{kh laLFkk@foi{khx.k ls izkIr djus dk vf/kdkjh gSA ifjoknh dh vksj ls ifjokn ,oa lk{; ds leFkZu esa Lo;a dk 'kiFk&i= ,oa nLrkost izn'kZ&1 ls izn'kZ&24 izLrqr fd;sA foi{kh dh vksj ls tokc esa dFku fd;k fd ifjokn i= miHkksDrk laj{k.k vf/kfu;e ds izko/kkuksa ds vUrxZr miHkksDrk fookn dh Js.kh esa ugha vkrk gS] D;ksa fd foi{kh Ldwy izcU/ku }kjk ifjoknh ds iq= ds fo:) vuq'kklukRed dk;Zokgh dh x;h Fkh] tks fd dkuwuh :i ls djus dk nkf;Ro Ldwy iz'kklu dk gksrk gS] D;ksa fd Ldwy iz'kklu dk nkf;Ro Ldwy esa i<+us okys leLr Nk= Nk=kvksa dh 5 lqj{kk o ns[kHkky djus dk gksrk gSA ifjoknh dh iq=h dh Ldwy Qhl ifjoknh }kjk dsoy ek= twu 2015 rd dh dh vnk dh gS mlds i'pkr~ ifjoknh }kjk viuh iq=h dh Ldwy Qhl vkt fnukad rd tek ugha djok;h x;h gS rFkk ifjoknh dh iq=h Mksyh 'kekZ dh Ldwy Qhl ds isVs 12]115@&:- cdk;k py jgs gSaA ifjoknh ds iq= fp=ka'k dh Ldwy Qhl dk iz'u gS mDr Ldwy Qhl ifjoknh }kjk ekg vDVwcj 2015 rd dh gh tek djok;h x;h gS blds i'pkr~ ifjoknh }kjk dksbZ Ldwy Qhl vius iq= dh i<+k;h ckcr~ tek ugha djok;h gSA ifjoknh dh iRuh Jherh fizfr f=osnh us foi{kh Ldwy esa crkSj v/;kfidk dk dk;Z fd;k Fkk rFkk ifjoknh dh iRuh dks Ldwy iz'kklu }kjk mldh dk;Z'kSyh ds pyrs vusd ckj dkj.k crkvksa uksfVl tkjh fd;k x;k Fkk] ysfdu] ifjoknh dh iRuh }kjk mldk dksbZ tokc ugha fn;k x;k rFkk fnukad 25-08-2015 ds i'pkr~ fcuk dksbZ dkj.k crk;s ;k viuk bLrhQkfn;s ukSdjh ij vkuk can dj fn;k x;kA ifjoknh ds iq= fp=ka'k f=osnh dk iz'u gSa] ds ckcr~ mYys[k gS fd ifjoknh dk iq= fp=ka'k cgqr gh mxz o 'kjkjrh LoHkko dk cPpk gS tks vk;s fnu viuh mxzrk ds dkj.k vius ls NksVs cPpksa o vius lgikfB;ksa ds lkFk NksVh&NksVh ckrksa dks ysdj ekjihV djrk gSa] ftldh vk;s fnu Ldwy ds vU; Nk=&Nk=kkvsa o vU; Nk=&Nk=kvksa ds vfHkHkkodksa dh f'kdk;rs vkus ij Ldwy iz'kklu }kjk ckj ckj fp=ka'k f=osnh dh ekrk fizfr f=osnh tks foi{kh Ldwy esa gh v/;kfidk Fkh dks bl ckcr voxr djkrs gq, mldk /;ku mlds csVs ds mDr LoHkko ds iz fr vkd`f"kr fd;k x;k rFkk dgk fd og vius csVs dks le>k;sa fp=ka'k f=osnh Ldwy ds vU; Nk=&Nk=kvksa ls ekjihV djuk vpkud /kDdk nsdj fxjk nsuk Ldwy dh lEifRr dks uqdlku igqWapkuk vkfn ds dkj.k dksbZ Hkh cM+h o xaHkhj ?kVuk dkfjr gks ldrh gSA Ldwy iz'klu }kjk fp=ka'k 'kekZ dks fnukad 12-08-2015 dks 30 fnu ds fy, Ldwy ls etcwju laLisM djuk iM+k rFkk Ldwy iz'kklu }kjk fp=ka'k ds vfHkHkkodksa dks lykg nh x;h fd og fdlh lq;ksX; MkDVj ls lEidZ dj fp=ka'k ds mDr LoHkko dk dkj.k o fuokj.k gsrq lEidZ djsa] ysfdu fp=ka'k ds vfHkHkkodksa }kjk fLFkfr o ifjfLFkfr dks le>us ds ctk; fry dk rkM+ cukrs gq, lekpkj i=ksa esa lekpkj Niok;sa rFkk ifjoknh dh iRuh tks foi{kh Ldwy esa v/;kfidk gS }kjk Ldwy iz'kklu ls vHknz O;ogkj fd;k x;k rFkk fnukad 25-08-2015 dks mlus Hkh viuh ukSdjh ij vkuk fcuk fdlh dkj.k crk;s can dj fn;kA 6 ifjoknh }kjk Ldwy izcU/ku dks ,d i= fnukafdr 08-09-2015 dks Hkstk ftldk tokc Ldwy iz'kklu }kjk vius vf/koDRkk ds ek/;e ls ifjoknh dks Hkstk x;k ftlesa Li"V mYys[k fd;k x;k fd ifjoknh dk iq= foi{kh Ldwy esa viuh i<+k;h tkjh j[k ldrk gSa] rFkk Ldwy izcU/ku ;g ugha pkgrk fd ifjoknh ds iq= dk lky [kjkc gks ysfdu Ldwy izcU/ku us ifjoknh dks bl tokc uksfVl ds ek/;e ls vkxzg fd;k fd Hkfo"; esa mldk iq= fp=ka'k ,slh dksbZ gjdr ugha djsxk] ftlls fdlh vU; Nk=&Nk=kvksa dk thou ladV iM+ tk;sa ;k mls gkfu igqWaps bl ckcr~ fyf[kr esa ifjoknh Ldwy izcU/ku dks vk'oLr dj nsAa foi{kh dh vksj ls tokc ,oa lk{; ds leFkZu esa yoyhuk lksxkuh dk 'kiFk&i= izLrqr fd;kA cgl i{kdkjku vf/koDrkx.k lquh ,oa i=koyh rFkk nLrkostkr dk voyksdu fd;kA ifjoknh us viuh iq=h o iq= dks ,Mfe'ku fnyok;kA ifjoknh dh iRuh Hkh ogh v/;kfidk ds :i esa dke djus yx x;hA ifjoknh dh iRuh dh ogkWa dh fizflaiy ls vucu gks x;h og pkgrh Fkh fd ifjoknh dh iRuh Ldwy NksM+ ns ijUrq mlus NksMk+ ughaA bl ij iq= dks ikxy crkdj Ldwy ls 30 fnu ds jsfLVªDV dj fn;kA okfil ykSVus ij v.Mj Vsfdax ekaxh dh mldk cPpk mxz ugha jgsxk] nwljs cPpksa ds lkFk ekjihV ugha djsxkA ifjoknh esa 8219@&:- cPps dh Qhl 48]50]000@&:- ekufld] 'kkjhfjd] vkfFkZd] lkekftd] {kfriwfrZ o 1]00]000@&:- odhy o ifjokn [kpZ ds crk;s gS tks 48]50]000@&:- crk;s gS og vR;f/kd gSA ifjoknh us bldk dksbZ U;k;ksfpr dkj.k Hkh ugha crk;k gSA c<+k p<+k dj ifjokn bl vk;ksx esa is'k fd;k gSA bl laca/k esa III (2011) CPJ 239 (NC) SUJATA NATH Vs. POPULAR NURSING HOME & ORS. esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS%& Consumer Protection Act, 1986-Section 2 (1) (g), 14 (1) (d),21 (a)(i) Medical Negligence Wrongful Treatment Infected blood transfused Complainant Became HIV positive Complaint Maintainability Compensation of Rs. 1.5 Crores Complainant has not disclosed basis for arriving at said figure- Consumer Forum can grant compensation on defect or deficiency being established has to be commensurate with loss or injury suffered by complainant 7 and cannot be arbitrary, imaginary or for a remote cause- Forum cannot grant compensation exceeding Rs. 1 crore - Complainant ought to have made just and reasonable claim before District Fora or State Commission Complaint returned for presentation before appropriate forum.
II (2010) CPJ 204 (NC) esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS%& Consumer Protection Act, 1986- Section 21- Jurisdiction Pecuniary Pre mature death due to medical negligence alleged - Highly exaggerated claim filed to bring it within jurisdiction of Commission - Complainant should approach appropriate Forum having pecuniary jurisdiction, by making appropriate claim - Complaint not entertained.
ekuuh; jk"Vªh; vk;ksx ds Åij of.kZr fu.kZ;ksa dks ns[ks rks c<+k&p<+k dj vk;ksx esa ifjokn is'k ugha djuk pkfg,A ftruh rdZlx a r o fjtuscy jkf'k curh gks mlh vuqlkj ifjokn is'k djuk pkfg,A fLFkfr esa ifjokn [kkfjt fd;s tkus ;ksX; gS] ifjoknh pkgs rks ftyk eap esa u;k ifjokn yk ldrk gS] blds fy, mls /kkjk 14 fe;kn vf/kfu;e ds rgr~ mls NwV feysxhA vkns'k vr% ifjoknh dk ifjokn] [kkfjt fd;k tkrk gSA ifjoknh pkgs rks ftyk eap esa u;k ifjokn yk ldrk gS] blds fy, mls /kkjk 14 fe;kn vf/kfu;e ds rgr~ mls NwV feysxhA ¼ ehuk esgrk ½ ¼ dey dqekj ckxMh ½ lnL; lnL; ¼U;kf;d½ @ikBd@ 8