Section 10 in Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004
10.
The first level of redressal of grievances shall be the distribution level. The official who may handle all grievances at this level in respect of LT consumers shall be the Junior Engineer/Assistant Engineer and in case of HT consumers, the Executive Engineer for complaints regarding interruption in supply and Superintending Engineer, in case the grievance relates to billing.
