State Consumer Disputes Redressal Commission
Sunil Ramchandani Sanwad Nagar Indore vs Karyawahak Adhikari Passport Officer on 29 June, 2022
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izfrvihykFkhZ ds fy, Jh eqds'k JhokLro vf/koDrkA vkns'k ¼ fnukad 29@06@2022 dks ikfjr ½ ekuuh; lnL; MkW0 JhdkUr ik.Ms; vuqlkj %& 1- ;g vihy vihykFkhZ lquhy jkepankuh¼la{ksi esa ^vihykFkhZ^½ }kjk miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 15 ds vUrxZr ftyk miHkksDrk fookn izfrrks"k.k vk;ksx Hkksiky¼^la{ksi esa ^^ftyk vk;ksx^½ }kjk izdj.k Øekad 558@2010 esa ikfjr vkns'k fnukad 20-06-2012 ls vlUrq"V gksdj izLrqr dh xbZ gSA -2- 2- izdj.k dk laf{kIr fooj.k bl izdkj gS fd fnukad 27-07-2010 dks vihykFkhZ }kjk v/khuLFk vk;ksx ds le{k ifjokn izLrqr dj 'kkjhfjd ,oa ekufld larki ds fy, 20]000@&] bUnkSj ls Hkksiky vkus&tkus esa [kpZ gq, 3]000@&] rRdky Qhl ds :i esa fy;s x;s 1]500@&] U;k;ky;hu [kpZ gsrq 3]000@&] bl izdkj dqy 27]500@& :i, dk vuqrks"k pkgk x;k gSA lkFk gh ;g Hkh vuqjks/k fd;k x;k gS fd ;fn ifjoknh dks ns'k ds ckgj tkus esa dksbZ uqdlku gksrk gS rks Hkfo"; esa gksus okys uqdlku dh {kfriwfrZ Hkh mls fnyk;h tkosA 3- v/khuLFk vk;ksx }kjk fnukad 20-06-2012 dks iz'uk/khu ifjokn bl vk/kkj ij fujLr fd;k x;k gS fd ifjoknh ds izfr lsok esa deh dk ekeyk LFkkfir ugha gksrk gSA mDr vihy blh vkns'k ds fo:) izLrqr dh x;h gSA 4- vihykFkhZ ds fo}ku vf/koDrk ds rdZ vuqlkj iz'uk/khu vkns'k izdj.k esa izLrqr rF;ksa ,oa lk{;ksa dk voyksdu u djrs gq, ljljh rkSj ij ikfjr fd;k x;k gS] tks fof/k dh xaHkhj Hkwy gSA rdZ vuqlkj vihykFkhZ fnukad 13-05-2010 dks izfrvihykFkhZ dk;kZy; esa vius ikliksVZ ds uohuhdj.k gsrq vkosnu tek djus vk;k Fkk] tgka mls vkosnu esa QksVks yxkdj uksVjh ls rLnhd djkus ds i'pkr~ vkosnu tek djus dks dgk x;kA fnukad 24-05-2010 dks tc vihykFkhZ vkosnu ij QksVks yxkdj o uksVjh ls rLnhd djkus ds i'pkr~ mls tek djus ds fy, iqu% dk;kZy; vk;k] rc izfrvihykFkhZ dk;kZy; }kjk uksVjh ds ifjp; i= dh ekax dh x;hA uksVjh }kjk voxr djk;k x;k fd vihykFkhZ rRdky Ldhe ds vUrxZr vkosnu dj 3 fnu esa ikliksVZ izkIr dj ldrk gS] vr% fnukad 08-06-2010 dks vihykFkhZ }kjk 2]500@& :i, tej djds vkWu ykbZu vkosnu fd;k x;kA fnukad 14-06-2010 dks vkWu ykbZu dk LVsVl ns[kus ij vihykFkhZ dks irk pyk fd mls 2 QksVks] orZeku irk rFkk tUe laca/kh nLrkost ysdj Hkksiky cqyk;k x;k gS] tcfd vihykFkhZ }kjk iwoZ esa gh laiw.kZ nLrkost izfrvihykFkhZ dk;kZy; dks fn;s tk pqds FksA -3- 5- vihykFkhZ ds rdZ vuqlkj fnukad 13-07-2010 dks ikliksVZ vf/kdkjh ls feyus ij muds }kjk vihykFkhZ dks tkudkjh nh x;h fd nks U;wt isij esa izdk'ku vkSj uxj ikfydk dk tUefrfFk izek.k i= Hkh yxsxkA rRi'pkr~ fnukad 14-07-2010 dks vihykFkhZ }kjk U;wt isij esa izdk'ku djk;k x;k rFkk uxj fuxe ls nLrkost izkIr dj iqu% fnukad 15-07-2010 dks izfrvihykFkhZ ikliksVZ vf/kdkjh ls feydj mUgsa nLrkost iznku fd;sA izfrvihykFkhZ }kjk mUgsa crk;k x;k fd fnukad 20-07-2010 rd vkidks ikliksVZ tkjh dj fn;k tkosxk] fdUrq ifjokn izLrqfr fnukad 27-07-2010 rd vihykFkhZ dks ikliksVZ tkjh u fd;k tkuk izfrvihykFkhZ }kjk fuf'pr :i ls lsok esa deh gSA vihykFkhZ ds rdZ vuqlkj ;g lgh ugha gS fd izfrvihykFkhZ }kjk fnukad 10-06-2010 ds i= }kjk vihykFkhZ dks vko';d nLrkostksa dh iwfrZ gsrq voxr djk;k x;k FkkA okLro esa mDr i= izfrvihykFkhZ dk;kZy; }kjk fnukad 26-08-2010 dks izsf"kr fd;k x;k gS] ftls iqjkuh rkjh[k Mkydj fnukad 10-06-2010 dks Hkstuk crk;k x;k gSA vihykFkhZ }kjk fnukad 28-05-2010] fnukad 07-06-2010 dks QSDl }kjk iwoZ esa Hksts x;s vkosnu fnukad 13-05-2010 ds lac/a k esa pkgh x;h tkudkjh Hkh izfrvihykFkhZ }kjk ugha nh x;hA fnukad 08-06-2010 dks vkWu ykbZu vkosnu fd;s tkus ds i'pkr~ fnukad 15-07-2010 dks O;fDrxr :i ls izfrvihykFkhZ dks nLrkost iznku fd;s x;s] fdUrq izfrvihykFkhZ vf/kdkjh }kjk vk'oklu ds ckn Hkh dksbZ dk;Zokgh ugha dh x;hA fnukad 24-07-2010 ,oa fnukad 25-07-2010 dks Hkh vihykFkhZ }kjk izfrvihykFkhZ dks esy Hkstdj lg;ksx dh vis{kk dh x;h FkhA mDr ifjizs{; esa v/khuLFk vk;ksx }kjk vkns'k fnukad 20-06-2012 izdj.k dh ifjfLFkfr] rF;ksa ,oa lk{;ksa ij fopkj fd, fcuk ikfjr fd;k x;k gS] tks fof/k ,oa izfØ;k ds izfrdwy gksus ds dkj.k fujLr fd;s tkus ;ksX; gSA 6- izfrvihykFkhZ ds fo}ku vf/koDrk ds rdZ vuqlkj vihykFkhZ }kjk ikliksVZ esa viuk uke ifjorZu djkuk pkgk x;k FkkA mDr laca/k esa fnukad 10-06- -4- 2010 ds i= vuqlkj mls uke ifjorZu ds laca/k esa dh tkus okyh dk;Zokgh ds lac/a k esa voxr djk;k x;k FkkA fnukad 26-07-2010 dks vihykFkhZ }kjk vius Li"Vhdj.k ds lkFk lacaf/kr nLrkost izLrqr fd;s tkus ij fnukad 26-07-2010 dks gh mls 10 o"kZ dh vof/k ds fy, ikliksVZ tkjh dj fn;k x;k FkkA rdZ vuqlkj vihykFkhZ miHkksDrk dh ifjHkk"kk esa ugha vkrk gSA bl lEcU/k esa vjfoUn flag fo:) ikliksVZ vkWQhlj ds izdj.k esa ikfjr ekuuh; jkT; vk;ksx dk vkns'k egRoiw.kZ gSA izfrvihykFkhZ ds rdZ vuqlkj rRdky Ldhe ds vUrxZr 10 o"khZ; oS/krk vof/k lekIr gksus ij 3 dk;Z fnol esa ikliksVZ tkjh djus ds fy, ikliksVZ iqfLrdk ds [k.M 4 ds fcUnq Øekad 2 dh 'krZ vuqlkj dfri; nLrkostksa dh iwfrZ fd;k tkuk vko';d gSA vihykFkhZ }kjk mDr nLrkostksa dh iwfrZ fd;s tkus ij ij rRdky gh ikliksVZ tkjh dj fn;k x;k FkkA mDr ifjisz{; esa izfrvihykFkhZ }kjk lsok esa fdlh izdkj dh dksbZ deh ugha dh x;h gS] vr% v/khuLFk vk;skx dk vkns'k fnukad 20-06- 2012 iw.kZr% fof/klEer~ gksus ds dkj.k fLFkj j[ks tkus ;ksX; gSA izfrvihykFkhZ }kjk jkT; vk;ksx }kjk izFke vihy uacj 01@2013 esa ikfjr vkns'k fnukad 26-05-2016 dh izfr Hkh izLrqr dhA 7- izdj.k esa v/khuLFk vk;ksx ds fu.kZ; ls Li"V gS fd vihykFkhZ }kjk ikliksVZ esa uke&ifjorZu o mlds uohuhdj.k gsrq visf{kr iwfrZ;ka fd, tkus ij mls fnukad 26-07-2010 dks ikliksVZ tkjh dj fn;k x;k Fkk] tcfd iz'uk/khu ifjokn fnukad 27-07-2010 dks izLrqr fd;k x;k gSA ;g Hkh Li"V gS fd izdj.k izFke vihy uacj 01@2013 esa jkT; vk;ksx ds vkns'k fnukad 26-05-2016 ds vuqlkj& "Issuance of passport is not the matter of right nor any citizen has got a vested right to insist upon issuance of passport. The passport officers are empowered under the Indian Passport Act to discharge their duties, thus, they are discharging statutory functions. When a citizen applies for passport, unless the Passport Authorities are satisfied that -5- the conditions laid down under the Act and Rules and Regulations are satisfied, a citizen is not entitled to issuance of passport as a right. The issuance of passport is not service rendered by the Passport Officer to a citizen on hire nor the citizen can be termed as Consumer when he applies for a passport and even if he pays the necessary fees for the same. Provisions of the Passport Act, 1967 clearly establish that issuance of passport is governed by statute and that no hiring of service is involved when an application for passport is made by a citizen. We are therefore of the view that in the present case the complainant/appellant is not a consumer as defined under Section 2(1) (d) of the Consumer Protection Act, 1986."
8- mi;ZDr foospuk ds izdk'k esa Li"V gksrk gS fd ftyk vk;ksx }kjk izdj.k esa izLrqr rF;ksa o lk{;ksa dh iw.kZ foospuk mijkUr foLr`r :i ls vkns'k ikfjr fd;k gS] ftlesa fof/kd gLr{ksi djus dk vk/kkj fl) djus esa vihykFkhZ lQy ugha jgk gSA mDr ifjizs{; esa iz'uk/khu vihy vxzkg~; dh tkdj v/khuLFk vk;ksx dk vkns'k fnukad 20-06-2012 fLFkj j[kk tkrk gSA vihy dk O;; mHk;i{k viuk&viuk Lo;a ogu djsx a sA ¼MkW0 Jherh eksfudk efyd½ ¼MkW0 JhdkUr ik.Ms;½ ¼Mh0ds0 JhokLro½ ihBklhu lnL; lnL; lnL;
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