Section 19(2) in The Regulations for Consumer Grievance Redressal Forum and Electricity Ombudsman, 2004
(2)The Electricity Ombudsman shall maintain confidentiality of any information or document coming into his knowledge or possession in the course of discharging his duties and shall not disclose such information or document to any person except with the consent of the person furnishing such information or document. Provided that nothing in this clause shall prevent the Electricity Ombudsman from disclosing information or document furnished by a party in a complaint to other party or parties,To the extent considered by him. to be reasonably required to comply with the principles of natural justice and fair play in the proceedings.
