State Consumer Disputes Redressal Commission
B.S.R. Pharma vs G.P. Gupta on 29 June, 2018
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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2018/338 lafLFkr fnukad: 09-04-2018 ch- ,l- vkj- QkekZ ] }kjk izca/kd@izksijkbZVj@Mk;jsDVj fVu uacj &22753303729] viksyks ch-,l-vkj- gkWfLiVy ] tquokuh jksM ] Le`fr uxj ] fHkykbZ] rg- o ftyk nqxZ ¼N-x-½ -------- vihykFkhZ@vukosnd-
fo:} th- ih- xqIrk vk- Lo- ds- ds- xqIrk fuoklh 21@24] usg: uxj] if'pe fHkykbZ ftyk nqxZ ¼N-x-½ ------ mRrjoknh @ifjoknh- le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k- ekuuh; Jh Mh-ds-iksn~nkj] lnL; -
ekuuh; Jh ujsanz xqIrk ] lnL; -
ekuuh;k Jhefr :fp xks;y] lnL; -
i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls lqJh _pk ;kno] vf/koDRkk A mRrjoknh dh vksj ls Jh fouk;d izlkn vxzoky] vf/koDrk A vkns'k fnukad&29@06@2018 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@vukosnd us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqxZ ¼N-x-½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&2017@39 esa ikfjr vkns'k fnukad&08-03-2018 ftlds }kjk ifjoknh ds ifjokn dks Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd vkns'k fnukad ls 1 ekg dh vof/k ds Hkhrj & // 2 // ^^1- vukosnd] ifjoknh dks ekufld {kfriwfrZ ds :i esa :-4]50]000@&¼pkj yk[k ipkl gtkj :Ik;s½ vnk djsA 2- vukosnd] ifjoknh dks okn&O;; ds :i esa :-
10]000@&¼nl gtkj :Ik;s½ Hkh vnk djs A** ls nqf[kr gksdj izLrqr fd;k gS A 02- mRrjoknh@ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd ifjoknh }kjk fnukad&03-10-2016 dks viuh 'kkjhfjd rdyhQksa ¼chekjh½ dk bZykt djk;s tkus gsrq viksyks ch- ,l- vkj- gkWfLiVy] tquokuh jksM] Le`fruxj fHkykbZ ftyk nqxZ ¼N-x-½ ds vks- ih- Mh- esa fn[kk;s tkus gsrq fof/kor~ 300@&¼rhu lkS :Ik;s½ uxn dh jkf'k tek dj mDr fnukad dks gh mDr gkWfLiVy ds fo'ks"kK fpfdRld MkW- jkts'k ih- dks fn[kk;k x;k Fkk rFkk laacaf/kr fpfdRld ds }kjk ifjoknh ls 'kkjhfjd rdyhQksa dh tkudkjh izkIr dj mDr fnukad&03- 10-2016 dks gh fizfLØI'ku fy[kdj@cukdj fn;k x;k rFkk ifjoknh dks mDr nLrkost esa vko';d nokbZ;ksa [kjhndj lsou fd;s tkus gsrq funsZf'kr fd;k x;k FkkA mDr fpfdRld ds }kjk ifjoknh dks ,d VscysV ftldk uke C grel 150 mg dks fizfLØI'ku ds vuqlkj ,oa vU; 3 nokbZ;ksa ds lkFk ysus o lsou djus gsrq funsZf'kr fd;k x;k FkkA mDr fpfdRld ds funsZ'kkuqlkj ifjoknh ds }kjk vukosnd laLFkk esa mDr fnukad&30-10- 2016 dks gh mDr fizfLØI'ku fn[kkdj mDr pkjksa nokbZ;ksa dks ,d ekg ds fy, vFkkZr 30&30 nokbZ;ka izR;sd dh ekax dh xbZ rFkk mlds i'pkr~ // 3 // vukosnd ds }kjk ifjoknh dks 'ks"k 3 nokbZa;k rks lgh nh xbZ] ysfdu ,d VscysV C grel 150 mg ds LFkku ij ykijokghiwoZd o lsok esa deh djrs gq, C grel A P VscysV dqy ,d ekg ds fy, iznku dj nh xbZ FkhA ifjoknh ds ck,a iSj esa vR;f/kd lwtu vkuk pkyw gks x;k rFkk mls iSny pyus o vius nSfud dk;kZsa dks djus esa vR;f/kd dfBukbZ mRiUu gksus yxh ftlls ifjoknh dkQh fnuksa rd ekufld ,oa 'kkjhfjd :i ls ijs'kku jgkA yxkrkj ,d ekg rd mDr nokbZ;ksa dk lsou djus ds i'pkr~ rFkk lacaf/kr fpfdRld ds funsZ'kksa dk ikyu djus ds i'pkr~ tc iqu% ifjoknh fnukad&07-11-2016 dks mDr fpfdRld MkW- jkts'k ih- dks fn[kk;k rFkk vius rdyhQksa o iSj esa vk;s lwtu dks fn[kk;k vkSj fizfLØ'ku (Prescription) o vukosnd laLFkk }kjk iznRr fcy fnukad&03- 10-2016 fn[kk;k x;k rc lacaf/kr fpfdRld }kjk mDr C grel 150 mg ds LFkku ij ,d vyx nokbZ C grel AP VscysV dks vukosnd }kjk fn;s tkus ds ifj.kkeLo:i o mDr xyr nokbZ ds VscysV dks yxkrkj lsou fd;s tkus ds ifj.kkeLo:i fj;sD'ku gksus ds laca/k esa viuk ekSf[kd vfHker~ fn;k x;kA lacaf/kr fpfdRld ds }kjk iqu% fnukad&07-11-2016 dks u;k fizfLØI'ku (Prescription) cukdj fn;k x;k rFkk bl u;s fizfLØI'ku (Prescription) esa iqu% VscysV C grel 150 mg vU; nokbZ;ksa ds lkFk fy[kdj fn;k x;k Fkk rFkk tc ifjoknh }kjk vukosnd ds esfMdy LVkslZ ls mDr fizfLØI'ku (Prescription) fnukad&07-11-2016 fn[kkdj nokbZ;ksa dh ekax dh xbZ rc iqu% vukosnd laLFkk }kjk vU; nokbZ;ksa ds lkFk C grel. VscysV lgh iznku fd;k x;k] ysfdu mDr fizfLØI'ku // 4 // (Prescription) ds vuqlkj fpfdRld }kjk mYysf[kr VscysV C grel 150 mg ds LFkku ij VscysV C grel 75 mg VscysV fnukad& 07-11-2016 dks iznku dj fn;k x;k tks iqu% vukosnd laLFkk ds ykijokgh o lsok esa deh dks Li"Vr izekf.kr djrk gSA ifjoknh dh vksj ls vf/koDrk ds ekQZr fnukad&14-12-2016 dks vukosnd dks jftLVMZ uksfVl izsf"kr fd;k x;k fdarq vkt fnukad rd u gh uksfVl dk dksbZ tokc fn;k x;k vkSj uk gh uksfVl esa ekaxs x;s vuqrks"k iznku fd;k x;k ftlds dkj.k ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjoknh dks ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- vihykFkhZ@vukosnd us ftyk Qksje ds le{k fyf[kr dFku izLrqr djrs gq, ;g vfHkopu fd;k gS fd ifjoknh }kjk izLrqr fpfdRlh; nLrkostksa esa iSj esa lwtu vFkok 'kjhj esa fdlh izdkj dh izfrfØ;k dk dksbZ dFku ugha fy[kk gSA lh&xzsy 150 ,e- th- ds LFkku ij lh&xzsy ,ih VscysV ds laca/k esa bl vukosnd gkWLihVy ds fdlh Hkh MkDVj ds }kjk dksbZ vfHker~ fj;sD'ku ds laca/k esa ugha fn;k x;k gSA pwafd lh- xzsy ,ih nokbZ ifjoknh dh chekjh ds fy, mfpr nokbZ ugha gS bl dkj.k ls lh xzsy ,ih dks ifjoknh dks ugha fn;k x;kA mDr nok izfrcaf/kr nok ugha gS vkSj fdlh ejht dks mldh i`Fkd chekjh ds fy, lh- xszy ,ih Hkh fn;k tkrkA ifjoknh Loa; i<+k fy[kk O;fDr gS vkSj mlus Hkh nokbZ dks Loa; i<+k] le>k ,oa rnuqlkj mDr nokbZ;ksa dk mlus mi;ksx fd;k gSA ifjoknh Lo;a izFke erZcs lh xzsy ,ih dk lsou djus esa cjkcj dk // 5 // nks"kh gS vkSj Loa; dh ykijokgh dks flQZ vukosnd ds Åij ugha Fkksi ldrkA lh xzsy ,ih nok ,oa lh xzsy 150 ,e- th- yxHkx vklikl ds QkewZys ls cuh nok gS ftl dkj.k ls xaHkhjre =qfV u gks djds ,d lkekU; =qfV gS vkSj ftldk dksbZ Hkh ifj.kke ifjoknh dks ugha igqapk gSA D;ksafd lh- xzsy ,ih nokbZ ds lsou ls ifjoknh dks dksbZ Hkh 'kkjhfjd uqdlku ugha igqapk gS vkSj uk gh bl laca/k esa dksbZ nLrkosth lk{; izdj.k esa izLrqr gSA vukosnd }kjk lsok esa dksbZ deh ugha dh xbZ gSA ifjoknh] vukosnd ls dksbZ vuqrks"k izkIr djus dk vf/kdkjh ugha gSA vr% ifjoknh dk ifjokn&i= lO;; fujLr fd;k tkosA 04- mRrjoknh@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k vf/koDrk uksfVl fnukad&14-12-2016 dh Nk;kizfr (Anx-A-1) iksLVy jlhn fnukad&14-12-2016 dh Nk;kizfr (Anx-A-2)] izkfIr Lohd`fr jlhn dh Nk;kizfr (Anx-A-3), viksyks ch- ,l- vkj- gkWfLiVy dk fizfLdzI'ku fnukad&03-10-2016 dh Nk;kizfr (Anx-A-4), ch- ,l- vkj- QkekZ dk dS'k lsy fnukad&03-10-2016 dh Nk;kizfr (Anx-A-5)] viksyks ch- ,l- vkj- gkWfLiVy dk fizfLdzI'ku fnukad&07-11-2016 dh Nk;kizfr (Anx-A-6) rFkk ch- ,l- ckj- QkekZ dk dS'k lsy fnukad&07-11-2016 dh Nk;kizfr (Anx-A-7) izLrqr fd;k gS A 05- ftyk Qksje us mHk;&i{k dh vksj ls izLrqr vfHkopu ,oa ifjoknh }kjk izLrqr nLrkosth lk{;ksa ds ifj'khyu Ik'pkr~ ifjoknh ds ifjokn dks // 6 // Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS ftlds fo:) ;g vihy gSA 06- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okyh fonq"kh vf/koDrk lqJh _pk ;kno dk rdZ gS fd ftyk Qksje }kjk =qfViw.kZ vkns'k ikfjr fd;k x;k gSA ifjoknh us tks C Grel AP fn;k tkuk crk;k gS mlds ifj.kke Lo:Ik ifjoknh ds iSj esa lwtu vk;k Fkk] ;g lkfcr ugha gqvk gSA ifjoknh us ,slk dksbZ fpfdRlh; fjiksVZ izLrqr ugha fd;k gS ftlls ;g izdV gks fd nokbZ ds nq"izHkko ls gh ifjoknh ds iSj esa lwtu vk;k FkkA ifjoknh us fdlh MkWDVj dk dksbZ vfHker~ fj;sD'ku ds laca/k esa izLrqr ugha fd;k gS rFkk tks fpfdRlh; vfHker~ izLrqr fd;k x;k gS mlesa Hkh fdlh izdkj ls ,slk mYysf[kr ugha gS fd vukosnd }kjk fn, x, VscysV ds ifj.kke Lo:Ik gh ifjoknh dks fj;sD'ku gqvk gS vkSj ,slh fLFkfr esa ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% =qfViw.kZ gSA vr% vukosnd dh vihy Lohdkj fd;k tkos ,oa ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA ifjoknh dh vksj ls Essentials of Medical Pharmacology dh Nk;kizfr izLrqr fd;k x;k gS vkSj blesa tks lkbZM bQsDV gS mldk mYys[k fd;k x;k gS] mls izLrqr fd;k gSA 07- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh fouk;d izlkn vxzoky dk rdZ gS fd ifjoknh fnukad&03- 10-2016 dks viuh chekjh dk bZykt djkus ds fy, viksyks ch- ,l- vkj- gkWfLiVy] tquokuh jksM] Le`fr uxj] fHkykbZ x;k Fkk tgka mlus MkW-
// 7 // jkts'k ih- dks fn[kk;k Fkk vkSj MkW- jkts'k ih- us fizfLdzI'ku fy[kdj fn;k Fkk ftlesa muds }kjk ,d VscysV C Grel 150 mg. fy[kk Fkk vkSj ftls fn[kkdj ifjoknh us nokbZ izkIr fd;k Fkk rks ifjoknh dks vukosnd }kjk C Grel 150 mg. ds LFkku ij C Grel AP VscysV ns fn;k x;k tcfd MkWDVj }kjk C Grel 150 mg. fy[kk x;k Fkk vkSj ml nokbZ ds lsou ls ifjoknh dks vR;f/kd rdyhQ gqvk Fkk vkSj mlds iSj esa lwtu vk x;k FkkA tc og MkWDVj jkts'k ih- dks fn[kk;k rks MkWDVj jkts'k ih- us crk;k fd nksuksa vyx&vyx nokbZ gS vkSj bl izdkj vukosnd }kjk MkWDVj }kjk fy[kh nokbZ dks uk nsdj vU; nokbZ dks ns fn;k FkkA mlds ckn iqu% C Grel 150 mg. fy[kk x;k Fkk] ijUrq vukosnd }kjk C Grel 150 mg. ds LFkku ij C Grel 75 mg. dk nokbZ ns fn;k x;k vkSj bl izdkj vukosnd }kjk xaHkhjre ykijokgh cjrh xbZ gS vkSj mls ns[krs gq, ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS vkSj mlesa fdlh izdkj ds gLr{ksi dh vko';drk ugha gSA vr% vukosnd dh vihy fujLr fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k dks ;Fkkor~ j[kk tkosA 08- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;kA 09- ifjoknh dh vksj ls MkWDVj jkts'k ih- viksyks ch- ,l- vkj- gkWfLiVy dk fizfLdzI'ku ¼,usD'pj ,&4½ izLrqr fd;k x;k gS ftlesa // 8 // MkWDVj }kjk Tab. Actrom 2 mg. OD, Tab. C Grel 150 mg., Tab. RVIC 10 mg. Tab. Tellzy 40 mg. fy[kk x;k gSA bl izdkj MkW- jkts'k ih- us C Grel 150 mg. dk VscysV fy[kk FkkA ifjoknh us ,usD'pj ,&5 dk fcy izLrqr fd;k gS tks fd vukosnd }kjk tkjh fd;k x;k gS mlesa C Grel AP Tab.
fy[kk x;k gS vkSj blls Li"V gS fd vukosnd us ifjoknh dks C Grel 150 mg. ds LFkku ij C Grel AP Tab iznku fd;k x;k gSA tks fpfdRlh; vfHker izkIr gqvk gS mldh dafMdk&2 esa tks C Grel 75 mg. dk nokbZ fn;k x;k gS mlds ckjs esa fpfdRlh; fo'ks"kK us ;g er fn;k gS fd og C Grel 150 mg. ds LFkku ij C Grel 75 mg. fn;k x;k gS] ijUrq ;g nokbZ ,d ekg gsrq 60 xksfy;ka nh xbZ gSA vr% Mkst leku gSA bl izdkj nksckjk tks C Grel 75 mg. dk VscysV fn;k x;k gS mlesa fdlh izdkj dh mis{kk ,oa ykijokgh ugha gSA 10- tgka rd C Grel 150 mg. ds LFkku ij C Grel AP fn;s tkus dk laca/k gS] gkykafd bl ij fo'ks"kKksa us Li"V :Ik ls vfHker~ ugha fn;k gSA mUgksauas crk;k gS fd VscysV C Grel AP ds rRo Pharmacological Component dh tkudkjh miyC/k ugha gSA vukosnd us vihy Kkiu ds lkFk Essentials of Medical Pharmacology ds Composition ds laca/k esa fyVjspj izLrqr fd;k gS vkSj geus Hkh C Grel AP VscysV ds laca/k esa Ingredient usV ls tkudkjh izkIr fd;k gS ftlesa Common Drug Side Effexts dk mYys[k fd;k x;k gS tks bl izdkj gS%& // 9 // "Allergic reactions- runny nose, itchy, red, blotchy, blistered skin, swelling of the face, lips, throat or tongue, difficulty breathing, worsening of asthma. Gastrointestinal system- stomach ulcers or bleeding which can be severe (you may develop bloody or black tarry stools, severs stomach pain and vomit blood), stomach irritation (mild stomach pain, heartburn and feeling or being sick) and inflammation of the liver. Deaths have occurred. Blood- anaemia, changes in numbers and types of blood cells and enzymes seen in blood tests. If you have an increase in number of nose bleeds, Longer bleeding time or notice that you bruise more easily or have more infections talk to your doctor. Kidney- changes in the amount or need to urinate. Ears- ringing or buzzing in the ear. Salicylism- if you take lorge doses for a long time you may develop symptoms of salicylism, these include:
dizziness, ringing or buzzing in the ear, deafness, sweating, feeling or being sick, headache and confusion."
11- tc fpfdRld us vius fizfLdzI'ku esa Li"V :Ik ls C Grel 150 mg. fn;s tkus gsrq fy[kk gS rks ,slh fLFkfr esa vukosnd dk ;g drZO; Fkk fd og ogh nokbZ ifjoknh dks nsrk tks fpfdRld ds }kjk fy[kk x;k Fkk] ijUrq vukosnd }kjk C Grel 150 mg. uk nsdj C Grel AP fn;k x;k gS tks fuf'pr gh mldh mis{kk dk |ksrd gS vkSj fyVjspj dks ns[kus ls Li"V gS fd mldk ?kkrd nq"ifj.kke (Side Effect) Hkh gS tks fd vukosnd dh mis{kk dk |ksrd gSA // 10 // 12- ftyk Qksje us ifjoknh dks ekufld {kfriwfrZ ds fy, 4]50]000@&¼pkj yk[k ipkl gtkj :Ik;s½ fnyk;k gS og izdj.k dh ifjfLFkfr dks ns[krs gq, cgqr gh vR;f/kd gSA ifjoknh Lo;a i<+k&fy[kk O;fDr gS vkSj ifjoknh dk Hkh ;g drZO; Fkk fd tc mlus nokbZ dz; fd;k rks mldks MkWDVj dks fn[kkuk pkfg, Fkk fd MkWDVj }kjk fizfLdzI'ku esa fy[kh xbZ nokbZ gh fn;k x;k gS ;k ugha] ijUrq ifjoknh }kjk yxkrkj ,d ekg rd mDr nokbZ dk lsou fd;k x;k vkSj tc mlds iSj eas vR;f/kd lwtu vk x;k rc og MkWDVj ds ikl x;k Fkk vkSj ,slh fLFkfr esa dqN gn rd ifjoknh Hkh Lo;a mis{kk dk nks"kh gS vkSj ifjoknh dk ;g drZO; Fkk fd og C Grel AP dh nokbZ ysus ds dkj.k tSls gh lkbZM bQsDV 'kq: gqvk Fkk] og rRdky vius fpfdRld ls laidZ djrk] ijUrq ifjoknh }kjk bl izdkj dh dksbZ dk;Zokgh ugha fd;k gS vkSj ifjoknh Hkh va'knk;h mis{kk dk nks"kh gS] ijUrq ;g fufoZokfnr gS fd ifjoknh dks vukosnd }kjk MkWDVj }kjk fy[kh xbZ nokbZ ds LFkku ij vU; nokbZ ns fn;k gS vkSj ftlds ifj.kke Lo:Ik gh ifjoknh ds iSj esa lwtu vkuk 'kq: gqvk Fkk vkSj ,slh fLFkfr esa ifjoknh dks ekufld ,oa 'kkjhfjd ihM+k gksuk LokHkkfod gSA vr% izdj.k dh ifjfLFkfr dks ns[krs gq, ifjoknh dks vukosnd ls {kfriwfrZ ds :Ik esa dsoy 1]50]000@&¼,d yk[k ipkl gtkj :Ik;s½ fnyk;k tkuk mfpr gksxkA tgka rd okn O;; dk laca/k gS og ;Fkkor~ j[kk tkrk gSA // 11 // 13- mijksDr foospuk ds ifjizs{; esa vihykFkhZ@vukosnd dh vksj ls izLrqr vihy vkaf'kd :Ik ls Lohdkj fd;k tkrk gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&08 ekpZ 2018 dks mikarfjr djrs gq, ;g vknsf'kr fd;k tkrk gS vihykFkhZ@vukosnd] mRrjoknh@ifjoknh dks ekufld {kfriwfrZ ds :Ik esa 4]50]000@&¼pkj yk[k ipkl gtkj :Ik;s½ ds LFkku ij ek= 1]50]000@&¼,d yk[k ipkl gtkj :Ik;s½ vnk djsxkA ftyk Qksje us tks okn O;; dk 10]000@&¼nl gtkj :Ik;s½ fnyk;k gS mls ;Fkkor~ j[kk tkrk gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼Mh- ds- iksn~nkj½ ¼ujsanz xqIrk½ ¼Jherh :fp xks;y½ v/;{k lnL; lnL; lnL;
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