Section 21(21)(e) in Haryana Distribution and Retail Supply Licence
(e)The Licensee shall :(i)make a copy of the procedure, revised from time to time, available for inspection by members of the public at each of the relevant premises during normal working hours; and(ii)provide free of charge a copy of the procedure revised from time to time to each new Consumer, and to any other person who requests it at a price not exceeding the reasonable cost of duplicating it.