State Consumer Disputes Redressal Commission
Pearls Green India Ltd. Branch Manager vs Vishram Dewangan on 10 May, 2016
NRrhlx<+ jkT; miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2016/27 lafLFkr fnukad: 05.02.2016 iYlZ xzhu bafM;k fyfeVsM] 'kk[kk izca/kd] FkMZ ¶yksj] d`".kk dkEiysDl] 'kkL=h pkSd] jk;iqj] ftyk&jk;iqj ¼N-x-½ -----------------vihykFkhZ@vukosnd-
fo:) foJke nsokaxu firk Lo- xaxkjke nsokaxu] mez&70 o"kZ] fuoklh xzke&dksjklh] Fkkuk&[kjksjk] ftyk&jk;iqj ¼N-x-½ ----------------mRrjoknh@ifjoknh- le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k-
ekuuh;k lqJh fguk BDdj] lnL;k-
ekuuh; Jh Mh- ds- iksn~nkj] lnL;-
i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh vkj- ds- Hkkoukuh] vf/koDrkA mRrjoknh dh vksj ls Jh vkj- ds- 'kqDyk] vf/koDrkA vkns'k fnukad% 10@05@2016 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@vukosnd us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;iqj ¼N-x-½ ¼ftls vkxs laf{kIr esa **ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&784@2014 foJke nsokaxu fo:} iYlZ xzhu bafM;k fyfeVsM esa ikfjr vkns'k fnukad&09-12-2015 ftlds }kjk // 2 // mRrjoknh@ifjoknh ds ifjokn dks vkaf'kd :Ik ls Lohdkj djrs gq, ;g vknsf'kr d;k x;k gS fd%& **v- vukosnd] ifjoknh dks 4]56]140@&¼pkj yk[k Niiu gtkj ,d lkS pkyhl :Ik;s½ ifjokn fnukad&12-12-2014 ls vnk;xh fnukad rd 09 izfr'kr lk/kkj.k okf"kZd C;kt lfgr vnk djsxkA c- vukosnd] ifjoknh dks mijksDr d`R; ds dkj.k gqbZ ekufld d"V ds fy, 10]000@&¼nl gtkj :Ik;s½ vnk djsxkA l- vukosnd] ifjoknh dks vf/koDrk 'kqYd rFkk oknO;; ds :Ik esa 2]000@&¼nks gtkj :Ik;s½ Hkh vnk djsxkA** ls nqf[kr gksdj izLrqr fd;k gSA 02- mRrjoknh@ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd vihykFkhZ@vukosnd dk eq[; iathd`r dk;kZy; t;iqj esa gS rFkk jk;iqj esa bldk {ks=h; dk;kZy; gSA vihykFkhZ@vukosnd laLFkk cSafdax dk O;olk; djrh gS rFkk xzkgdksa ls fofHkUu Ldhe ds ek/;eksa ls jkf'k tek djkrh gS rFkk ifjiDork vof/k iw.kZ gksus ij ikWfylh ds vuqlkj fuos'k fd, x, xzkgdksa dks jkf'k iznku djrh gSA blh Ldhe ds rgr mRrjoknh@ifjoknh }kjk vihykFkhZ@vukosnd laLFkk esa viuk iSlk fuos'k fd;k FkkA mRrjoknh@ifjoknh }kjk vihykFkhZ@vukosnd laLFkk ls dqy pkj fQDl // 3 // fMikWftV ikWfylh dzekad dze'k% ;w- 152748114] ;w-1527747800] ;w- 152747794 ,oa ;w- 1522749115 jkf'k&50]000&50]000@&¼ipkl&Ikpkl gtkj :Ik;s½] ifjiDork frfFk&30-04-2014 ,oa lHkh dh ifjiDork jkf'k&1]14]035@&¼,d yk[k pkSng gtkj iSarhl :Ik;s½ FkhA mRrjoknh@ifjoknh }kjk vihykFkhZ@vukosnd ds jk;iqj fLFkr dk;kZy; esa jkf'k izkIr djus gsrq laiw.kZ ewy nLrkost fnukad&14-05-2014 dks tek fd;k ftldh ikorh vihykFkhZ@vukosnd }kjk iznku dh xbZ] fdUrq vihykFkhZ@vukosnd ds }kjk vkt fnukad rd dksbZ jkf'k mRrjoknh@ifjoknh dks okil ugha dh xbZ ,oa bl laca/k esa dksbZ larks"ktud tokc Hkh ugha fn;k tk jgk gS ftlds dkj.k mRrjoknh@ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- vihykFkhZ@vukosnd dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr dj ;g vfHkopu fd;k x;k gS fd vihykFkhZ@vukosnd dk iathd`r dk;kZy; fnYyh o t;iqj esa fLFkr gSA mRrjoknh@ifjoknh o vihykFkhZ@vukosnd ds e/; gq, ,xzhesaV esa mYysf[kr rF; vuqlkj ;fn dksbZ fookn mRiUu gksrk gS rks fookn dk fuiVkjk fd;s tkus gsrq fnYyh fLFkr flfoy dksVZ dks {ks=kf/kdkj izkIr gksrk gS u fd bl vf/kdj.k dks blfy, {ks=kf/kdkj ds vHkko esa mRrjoknh@ifjoknh dk ifjokn fujLr // 4 // fd;s tkus ;ksX; gSA vihykFkhZ@vukosnd u rks Qk;usaf'k;y bLVsfCylesaV dk dk;Z djrh gS vkSj u gh ukWu&cSafdax Qk;usaf'k;y daiuh gS vkSj u gh mlds }kjk dksbZ gkbZ baVjsLV ij iSlk nsus dk ok;nk fd;k x;k gSA vihykFkhZ@vukosnd dk dk;Z d`f"k Hkwfe IykWV ds MsOgyiesaV dk gS ftl gsrq mRrjoknh@ifjoknh }kjk jkf'k iznku dh xbZ Fkh vkSj ftlds laca/k esa bdjkjukek fu"ikfnr fd;k x;k FkkA mRrjoknh@ifjoknh }kjk mDr laca/k esa pkj ;qfuV [kjhns x, FksA mRrjoknh@ifjoknh ,oa vihykFkhZ@vukosnd ds e/; ;g djkjukek gqvk Fkk fd mRrjoknh@ifjoknh dks IykWV vkcafVr dh tkosxh vkSj bl gsrq ;qfuV uacj&;w-152748114] ;w-152747800] ;w- 152747794 ,oa ;w-1522749115 iznku fd;k x;k FkkA lh- ch- vkbZ- esa fookn ds pyrs vihykFkhZ@vukosnd dk [kkrk Qzht dj fn;k x;k gS ftlds dkj.k os miHkksDrkvksa dh jkf'k okil djus esa vleFkZ gSa vkSj ftlds dkj.k jkf'k Hkqxrku djus esa nsjh gks jgh gSA vihykFkhZ@vukosnd }kjk Hkqxrku djus esa tku&cw>dj foyac ugha fd;k tk jgk gSA vihykFkhZ@vukosnd }kjk mRrjoknh@ifjoknh dks dHkh Hkh jkf'k okil djus dk opu ugha fn;k x;k Fkk cfYd jkf'k IykWV ds laca/k esa FkhA ;fn mRrjoknh@ifjoknh IykWV izkIr u dj jkf'k okil pkgrk gS rks mls IykWV dks fodz; dj vkadfyr jkf'k gh okil fd;k tkosxkA vihykFkhZ@vukosnd }kjk lsok esa dksbZ fuEurk ugha fd;k x;k gS vkSj u // 5 // gh dksbZ vuqfpr O;kikj fd;k x;k gSA vr% mRrjoknh@ifjoknh dk ifjokn lO;; fujLr fd;k tkosA 04- mRrjoknh@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k fQDl fMikWftV ikWfyfl;ksa dh QksVks dkih ¼nLrkost dz-1 ls 4½ izLrqr fd;k gSA 05- ftyk Qksje us mHk;i{k }kjk izLrqr vfHkopu ,oa nLrkosth lk{;ksa ds ifj'khyu Ik'pkr~ vkns'k ikfjr djrs gq, mRrjoknh@ifjoknh ds ifjokn dks vkaf'kd :Ik ls Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS] ftlds fo:) ;g vihy gSA 06- vihykFkhZ@vukosnd dh vksj ls vkns'k&41 fu;e&27 lh- ih- lh- dk vkosnu&i= izLrqr dj ekuuh; loksZPp U;k;ky; ds flfoy vihy dzekad&6572@2004 ds varxZr vkbZ- ,- ua-&8@2014 esllZ ih- th- ,Q- fyfeVsM ,oa vU; fo:} ;qfu;u vkWQ bafM;k ,oa vU; esa ikfjr vkns'k fnukad&24-03-2015 dks izLrqr djuk pkgk gSA 07- vkosnu&i= ij mHk;i{k dks lquk x;kA 08- vkosnu&i= ij fopkj fd;k x;kA // 6 // 09- vihykFkhZ@vukosnd] ekuuh; loksZPp U;k;ky; ds vkns'k dh izfr dks izLrqr djuk pkgk gS tks fd ,d izdkj ls U;k; n`"Vkar gS vkSj mls Lohdkj fd;s tkus eas fdlh i{k ij dksbZ izfrdwy izHkko ugha iM+rk gSA 10- vr% vkns'k&41 fu;e&27 lh- ih- lh- dk vkosnu&i= Lohdkj fd;k tkrk gS vkSj vihykFkhZ@vukosnd }kjk izLrqr nLrkost dks vfHkys[k esa fy;k tkrk gSA 11- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okys fo)ku vf/koDrk Jh vkj- ds- Hkkoukuh dk ;g rdZ gS fd ftyk Qksje dk vkns'k =qfViw.kZ gSA vihykFkhZ@vukosnd laLFkk dk iathd`r dk;kZy; fnYyh vkSj t;iqj esa fLFkr gS rFkk i{kdkjksa ds e/; bdjkjukek fu"ikfnr gqvk Fkk vkSj ftlesa Li"V :Ik ls mYysf[kr gS fd ;fn dksbZ fookn mRiUu gksrk gS rks fookn dk fuiVkjk fnYyh fLFkr flfoy U;k;ky; dks gh {ks=kf/kdkj gS rFkk vkfcZVªs'ku ,.M dkaflfy,'ku ,DV] 1996] ds izko/kku ds vuqlkj gh dk;Zokgh fd;s tkus dk mYys[k gS] rFkk Arbitrator dks lanfHkZr fd;k tkuk pkfg, Fkk ] blfy, ftyk Qksje] jk;iqj dks {ks=kf/kdkj izkIr ugha gS ijUrq ftyk Qksje us bu rF;ksa dks vuns[kk djrs gq, vkyksP; vkns'k ikfjr fd;k gSA Jh vkj- ds- Hkkoukuh dk ;g Hkh rdZ gS fd vihykFkhZ@vukosnd laLFkk Qk;usaf'k;y LVsfCylesaV dk dk;Z ugha djrh gS vkSj u gh ukWu // 7 // cSafdax Qk;usaf'k;y daiuh gSA vfirq d`f"k Hkwfe IykWV ds MsOgyiesaV dk dk;Z djrh gS ftlds }kjk gh mRrjoknh@ifjoknh }kjk jkf'k tek dh xbZ Fkh vkSj bdjkjukek fu"ikfnr fd;k x;k Fkk vkSj mlh ds rgr mRrjoknh@ifjoknh us 04 ;qfuV [kjhnk Fkk vkSj ;g r; gqvk Fkk fd mRrjoknh@ifjoknh dks IykWV vkcafVr dh tkosxh vkSj mlds Ik'pkr~ lh- ch- vkbZ- }kjk vihykFkhZ@vukosnd ds lHkh [kkrksa dks Qzht dj fn;k x;k vkSj ftlds dkj.k ls fdlh izdkj dk Hkqxrku ugha fd;k tk ik jgk gS vkSj vihykFkhZ@vukosnd daiuh IykWV ds fodz; ds Ik'pkr~ gh jkf'k vnk dj ldrk Fkk] ijUrq ftyk Qksje us bu rF;ksa dks /;ku ugha fn;k vkSj vkyksP; vkns'k ikfjr dj fn;k gSA ftyk Qksje dk vkns'k =qfViw.kZ gSA vr% vihykFkhZ@vukosnd dh vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA 12- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj- ds- 'kqDyk dk ;g rdZ gS fd mRrjoknh@ifjoknh us jkf'k dk Hkqxrku jk;iqj esa fd;k gS rFkk ,Q- Mh- vkj- ikWfylh dks jk;iqj esa dz; fd;k x;k gS vkSj vihykFkhZ@vukosnd dk dk;kZy; Hkh d`".kk dkEiysDl] 'kkL=h pkSd] jk;iqj esa gS blfy, ftyk Qksje] jk;iqj dks Jo.k dk {ks=kf/kdkj izkIr gS vkSj dsoy bdjkjukek esa ;g fy[k nsuk ek= fd lHkh fookn dsoy fnYyh flfoy U;k;ky; ds {ks=kf/kdkj esa gS] // 8 // ftyk Qksje ds {ks=kf/kdkj dks lekIr ugha djrk gSA mRrjoknh@ifjoknh }kjk 04 fQDl fMikWftV ikWfylh fy;k x;k Fkk vkSj jkf'k dk Hkqxrku vihykFkhZ@vukosnd dks fd;k Fkk vkSj mldh ifjiDork frfFk&30-04- 2014 Fkh] ijUrq vihykFkhZ@vukosnd }kjk ifjiDork jkf'k dk Hkqxrku ugha fd;k x;k tks fd Li"V :i ls lsok esa deh dks n'kkZrk gS blfy, ;g fookn **miHkksDrk fookn** gS vkSj mRrjoknh@ifjoknh **miHkksDrk** gS vkSj ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS vkSj mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% vihykFkhZ@vukosnd dh vihy fujLr fd;k tkosA 13- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;kA 14- vihykFkhZ@vukosnd }kjk ;g crkus dk iz;kl fd;k x;k gS fd bdjkjukek ds vuqlkj dsoy flfoy U;k;ky; fnYyh dks gh {ks=kf/kdkj izkIr gS] vihykFkhZ@vukosnd dk mDr rdZ Lohdkj fd;s tkus ;ksX; ugha gS vkSj dsoy bdjkjukek esa ;g fy[k nsuk ek= fd lHkh fookn dk fujkdj.k fnYyh U;k;ky; }kjk fd;k tkosxk] ftyk Qksje ds {ks=kf/kdkj dks fooaf/kr ugha djrk gSA // 9 // 15- /kkjk&17 miHkksDrk laj{k.k vf/kfu;e] 1986] esa ;g crk;k x;k gS fd%& **17- jkT; vk;ksx dh vf/kdkfjrk& 1 [(1)] bl vf/kfu;e ds vU; mica/ kksa ds v/khu jgrs gq, ] jkT; vk;ksx dks fuEufyf[kr vf/kdkfjrk gksx h] vFkkZr ~& ¼d½ ¼ i½ ,sl s izfroknksa dks xzg.k djuk tgka eky ;k lso kvksa dk ewY ; vkSj nkok izfrdj] ;fn dksb Z gS] 2[chl yk[k :i, ls vf/kd gS] fdUrq ,d djksM + :Ik, ls vf/kd ugha gS ]; vkSj ¼ ii½ ml jkT; ds Hkhrj fdlh ftyk ihB d mn~n s';ksa ds fo:} vihy xzg.k djuk ; vkSj 3 [(2)] ifjokn ml jkT; vk;ksx d ikl lafLFkr fd;k tk,xk ftldh vf/kdkfjrk dh lhek ds Hkhrj& ¼d½ fojks/ kh i{kdkj ;k izR;sd fojks/kh i{kdkj] tgka ,d ls vf/kd] okn ds lafLFkr djus ds le;] okLrfod vkSj LoSfPNd fuokl djrs gSa] ;k O;olk; djrs gSa] ;k 'kk[kk dk;kZy; j[krs gSa ;k vfHkykHk ds fy, Lo;a dk;Z djrs gSa ; ;k ¼[k½ dksb Z fojks/ kh i{kdkj tgka ,d ls vf/kd gS] okn lafLFkr djus ds le;] okLrfod vkSj LoSfPNd fuokl djrk gS] ;k dkjckj djrk gS] ;k 'kk[kk dk;kZy; j[krk gS] ;k vfHkykHk ds fy, Lo;a dk;Z djrk gS] ijUrq ;g fd ,slh n'kk esa ;k rks jkT; vk;ksx us vuqK k fn;k gS] ;k fojks/kh i{Kdkj tks fuokl ugha djrk] ;k // 10 // O;olk; ugha djrk] ;k 'kk[kk dk;kZy; ugha j[krk] ;k vfHkykHk ds fy, Lo;a dk;Z ugha djrk] tSl h fLFkfr gks] ,sl s lafLFkr dks mixr djrk gS; ;k ¼x½ okn gsr qd ] iw. kZr % ;k va'kr% mRiUu gksr k gSA ] 16- Santa Banta Com. Limited & Anr. vs. Porsche Cars & Ors. I (2014) CPJ 516 (NC); esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "15. As regards the decision of the Supreme Court in Sonic Surgical (supra), on which reliance has been placed in the impugned order, it is clearly distinguishable on facts. In that case, insurance policy had been taken at Ambala; the fire broke out in godown at Ambala and claim for compensation was also made at Ambala, which, as noted above, is not the case here. In the light of those facts it was held that no "cause of action" arose at Chandigarh, where the complaint under the Act was filed.
17. Tata Coffee Ltd. vs. N. Sreenivasalu, N. Murari, N. Venkatesh, N. Balaji II (2014) CPJ 207 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "11. The issue of territorial jurisdiction is again raised in the revision petition. But, we find that the petitioner / OP has solely relied upon a stipulation in the purchase bill stating ''all disputes are subject to Bangalore jurisdiction'. In support, the revision petition // 11 // contends that when two Courts have concurrent jurisdiction to entertain and try a dispute, the parties can by consent confer exclusive jurisdiction on one of the two Courts. This is factually incorrect. No evidence was led before the Fora below to show that the two sides had 'mutually consented' to keeping the jurisdiction in Bangalore. On this issue District Forum has relied upon the provisions in Section 12(1)(a) in the Act to hold that as the goods were delivered in Bellary, the jurisdiction lay with the District Forum at Bellary. We may add here that in terms of the provision in Section 11(1)(c) the jurisdiction would lie with the District Forum where the cause of action has arisen, whether wholly or in part. In the present case, the cause of action arose in Bellary, where the goods were physically received and utilized. It arose when the block boards used in making of the furniture items were found to be infested with the borer pest. We, therefore, hold that the District Forum, Bellary has rightly exercised jurisdiction over the consumer complaint in this case.
18. Monto Motors Ltd. vs. Sri Sai Motors & Anr. IV (2013) CPJ 372 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "10. Learned Counsel for the petitioner further submitted that District Forum, Bellary had no jurisdiction to entertain the complaint as disputes were subjected to jurisdiction of Delhi Courts as per letter of intent dated 17.9.2002. We do not agree with this submission as dealership was granted for Bellary and showroom was also opened at Bellary and security amount was also given for running dealership at Bellary. In such circumstances, cause of action had also arose at Bellary and as per Section 11 of Consumer Protection Act; complaint can be filed within the local limits of District Forum in whose jurisdiction cause of action arises. Merely by mentioning that all disputes are subjected to jurisdiction of Delhi Courts in the letter of intent, jurisdiction of Court at Bellary is not ousted."
// 12 //
19. Neha Singhal Vs. Unitech Limited and Abhishek Singhal vs. Unitech Limited, II (2011) CPJ 88 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "3..............
In a similar case FA No.425 of 2010 - Munish Sahgal v. DLF Home Developers Limited, the State Commission had taken the same view. The above mentioned appeal was allowed by this Commission, vide order dated 9th February, 2011, based on the decision dated 11th April, 2002 of a 3 - Member Bench of this Commission in FA No.142 of 2001, Smt. Shanti v. M/s. Ansal Housing and Construction Ltd. The only point of some relevance in this case is that the house property in question is located in NOIDA, Gautam Budh Nagar, Uttar Pradesh. However, that fact alone cannot suffice to oust the territorial jurisdiction of the (Delhi) State Commission to adjudicate upon the complaint, in view of the specific provisions of Section 11(2)(b) of the Consumer Protection Act, 1986 ('the Act'). To emphasise the clause relating to jurisdiction of "Courts" in the agreement between the parties cannot by itself over-ride the statutory right of the appellant / complainant conferred by the above mentioned provision of the Act - that would defeat the purpose and object of the Act. This view is also in accord with the provisions of Section 28 of the Indian Contract Act, 1872 (as amended with effect from 8th January, 1997)."
20- bl izdj.k esa Hkh mRrjoknh@ifjoknh us fQDl fMikWftV dh jkf'k dk Hkqxrku jk;iqj esa fd;k gS vkSj jk;iqj esa gh ikWfylh izkIr fd;k gS // 13 // rFkk vihykFkhZ@vukosnd dk dk;kZy; jk;iqj esa Hkh gS vkSj jk;iqj ls gh dk;kZy; dk lapkyu gks jgk gSA ,slh fLFkfr esa ftyk Qksje] jk;iqj dks fookn dh lquokbZ dk izknsf'kd {ks=kf/kdkj izkIr gSA vihykFkhZ@vukosnd us dfFkr bdjkjukek ds vk/kkj ij flfoy U;k;ky; fnYyh dks gh {ks=kf/kdkj gksuk crk;k gS] ijUrq vihykFkhZ@vukosnd }kjk dfFkr bdjkjukek izLrqr ugha fd;k x;k gS vkSj bdjkjukek ds vHkko esa dsoy vfHkopu ek= ls ;g ugha dgk tk ldrk gS fd mRrjoknh@ifjoknh us ;g djkj fd;k Fkk fd fookn dk fuiVkjk dsoy flfoy U;k;ky; fnYyh }kjk gh fd;k tk ldrk gS vkSj ;fn FkksM+h nsj ds fy, ;g eku Hkh fy;k tkos fd bdjkjukek esa bl izdkj dk 'krZ mYysf[kr gS rks dsoy bdjkjukek esa mYys[k dj nsuk ek= gh ftyk Qksje ds {ks=kf/kdkj dks (Oust) oafpr @vilkj.k ugha dj ldrk gSA 21- vihykFkhZ@vukosnd dk ;g Hkh dFku gS fd vuqca/k ds vuqlkj ;g fookn vkfcZVsªVj }kjk fujkd`r fd;k tkuk gksxk vkSj blfy, Hkh ftyk Qksje dks {ks=kf/kdkj izkIr ugha gS vkSj vihykFkhZ@vukosnd dk mDr rdZ Hkh Lohdkj fd;s tkus ;ksX; ugha gSA 22- M/s National Seeds Corporation Ltd. vs. M. Madhusudhan Reddy, 2013 (3) CPR 589 (SC), Eksa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& // 14 // "29. The remedy of arbitration is not the only remedy available to a grower. Rather, it is an optional remedy. He can either seek reference to an arbitrator or file a complaint under the Consumer Act. If the grower opts for the remedy of arbitration, then it may be possible to say that he cannot, subsequently, filed complaint under the Consumer Act. However, if he chooses to file a complaint in the first instance before the competent Consumer Forum, then he cannot be denied relief by invoking Section 8 of the Arbitration and Conciliation Act, 1996 Act. Moreover, the plain language of Section 3 of the Consumer Act makes it clear that the remedy available in that Act is in addition to and not in derogation of the provisions of any other law for the time being in force. In Fair Air Engineers (P) Ltd. v. N.K. Modi (supra), the 2 - Judge Bench interpreted that section and held as under :-
"the provisions of the Act are to be construed widely to give effect to the object and purpose of the Act. It is seen that Section 3 envisages that the provisions of the Act are in addition to and are not in derogation of any other law in force. It is true, as rightly contended by Shri Suri, that the words "in derogation of the provisions of any other law for the time being in force" would be given proper meaning and effect and if the complaint is not stayed and the parties are not relegated to the arbitration, the Act purports to operate in derogation of the Arbitration Act. Prima facie, the contention appears to be plausible but on construction and conspectus of the provisions of the Act we think that the contention is not well founded. Parliament is aware of the provisions of the Arbitration Act and the Contract Act, 1872 and the consequential remedy available under Section 9 of the Code of Civil Procedure, i.e., to avail of right of civil action in a competent court of civil jurisdiction. Nonetheless, the Act provides the additional remedy.
It would, therefore, be clear that the legislature intended to provide a remedy in addition to the consentient arbitration which could be enforced under the Arbitration Act or the civil action in a suit under the provisions of the Code of Civil Procedure. Thereby, as seen, Section 34 of the Act does not confer in automatic right nor create // 15 // an automatic embargo on the exercise of the power by the judicial authority under the Act. It is a matter of discretion. Considered from this perspective, we hold that though the District Forum, State Commission and National Commission are judicial authorities, for the purpose of Section 34 of the Arbitration Act, in view of the object of the Act and by operation of Section 3 thereof, we are of the considered view that it would be appropriate that these forums created under the Act are at liberty to proceed with the matters in accordance with the provisions of the Act rather than relegating the parties to an arbitration proceedings pursuant to a contract entered into between the parties. The reason is that the Act intends to relieve the consumers of the cumbersome arbitration proceedings or civil action unless the forums on their own and on the peculiar facts and circumstances of a particular case, come to the conclusion that the appropriate forum for adjudication of the disputes would be otherwise those given in the Act."
(emphasis supplied)
23. Fair Air Engineers Pvt. Ltd. And Another v. N.K. Modi, (1996) Supreme Court Cases 385, Eksa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "16. It, would therefore, be clear that the legislature intended to provide a remedy in addition to the consentient arbitration which could be enforced under the Arbitration Act or the civil action in a suit under the provisions of the Code of Civil Procedure. Thereby, as seen, Section 34 of the Act does not confer an automatic right nor create an automatic embargo on the exercise of the power by the judicial authority under the Act. It is a matter of discretion. Considered from this perspective, we hold that though the District Forum, State Commission and National Commission are judicial authorities, for the purpose of Section 34 of the Arbitration Act, in view of the object of the Act and by operation of Section 3 thereof, we are of the considered view that it would be appropriate that these forums created under the Act are at liberty to proceed with the matters in accordance with the // 16 // provisions of the Act rather than relegating the parties to an arbitration proceedings pursuant to a contract entered into between the parties. The reason is that the Act intends to relieve the consumers of the cumbersome arbitration proceedings or civil action unless the forums on their own and on the peculiar facts and circumstances of a particular case, come to the conclusion that the appropriate forum for adjudication of the disputes would be otherwise those given in the Act".
24 /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] esa ;g crk;k x;k gS fd%& **3- vf/kfu;e dk fdlh vU; fof/k ds vYihdj.k esa u gksuk&bl vf/kfu;e ds micaU/k rRle; izo`Rr fdlh vU; fof/k ds mica/kksa ds vfrfjDr gksaxs u fd mlds vYihdj.k esaA** 25- /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] ,oa M/s National Seeds Corporation Ltd. vs. M. Madhusudhan Reddy (Supra) ds U;k; n`"Vkar ds ifj'khyu ls ;g Li"V gS fd /kkjk&3 miHkkssDrk laj{k.k vf/kfu;e] 1986] ds mica/k fdlh vU; fof/k ds mica/kksa ds vfrfjDr mica/k gS vkSj bl izdj.k esa mRrjoknh@ifjoknh us jkf'k dk Hkqxrku dj ,Q- Mh- vkj- ikWfylh dz; fd;k gS vkSj Li"V :Ik ls vfHkopu fd;k gS fd vihykFkhZ@vukosnd }kjk ifjiDork jkf'k dk Hkqxrku ugha fd;k tk jgk gSA ,slh fLFkfr esa fuf'pr gh vihykFkhZ@vukosnd **lsok iznkrk** gS vkSj mRrjoknh@ifjoknh mldk **miHkksDrk** gS vkSj blfy, ;g fookn **miHkksDrk fookn** gS vkSj ftyk Qksje jk;iqj dks ifjokn dh lquokbZ dk {ks=kf/kdkj izkIr gSA // 17 // 26- mRrjoknh@ifjoknh dh vksj ls ;g Li"V vfHkopu fd;k gS fd mlus ifjokn&i= esa of.kZr ikWfyfl;ksa dks vihykFkhZ@vukosnd ls dz; fd;k Fkk vkSj ftldh ifjiDork frfFk 30-04-2014 FkhA mRrjoknh@ifjoknh dh vksj ls dfFkr ikWfyfl;ksa dh Nk;kizfr izLrqr fd;k x;k gS vkSj blds tkjh djus dh frfFk 30-07-2007 vkSj ifjiDork frfFk&30-04-2014 crk;k x;k gS vkSj lHkh ikWfyfl;ksa esa tks jkf'k tek fd;k x;k gS og 50]000@&¼ipkl gtkj :Ik;s½ tek fd;k tkuk crk;k x;k gS vkSj vuqekfur izkI; ewY; yxHkx 1]14]035@&¼,d yk[k pkSng gtkj iSarhl :Ik;s½ lHkh ikWfyfl;ksa esa mYysf[kr gSA mRrjoknh@ifjoknh us ;g vfHkopu fd;k gS fd mDr ifjiDork jkf'k dk Hkqxrku vihykFkhZ@vukosnd }kjk ugha fd;k x;k gS vkSj mRrjoknh@ifjoknh dh vksj ls bl laca/k esa vius Lo;a dk 'kiFk&i= Hkh izLrqr fd;k gSA vihykFkhZ@vukosnd us dsoy ;g vfHkopu fd;k gS fd vihykFkhZ@vukosnd d`f"k Hkwfe IykWV ds MsOgyi dk dk;Z djrk gS] mldh vksj ls dksbZ cSafdax ;k Qk;usaf'k;y dk;Z ugha fd;k tkrk gS vkSj mRrjoknh@ifjoknh }kjk bdjkjukek fu"ikfnr fd;k x;k Fkk ijUrq vihykFkhZ@vukosnd }kjk fdlh izdkj dk dksbZ bdjkjukek izLrqr ugha fd;k x;k gS vkSj vihykFkhZ@vukosnd us mRrjoknh@ifjoknh }kjk tek fd, x, jde dks badkj ugha fd;k gS vkSj ,slh fLFkfr esa // 18 // mRrjoknh@ifjoknh dk vfHkopu iw.kZr% Lohdkj fd;s tkus ;ksX; gS vkSj ftyk Qksje us tks mDr laca/k esa vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS vkSj mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA 27- vr% vihykFkhZ@vukosnd dh vksj ls izLrqr vihy lkjghu gksus ls fujLr dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&09-12-2015 dh iqf"V dh tkrh gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼lqJh fguk BDdj½ ¼Mh- ds- iksn~nkj½ v/;{k lnL; lnL;
10@05@2016 10@05@2016 10@05@2016