State Consumer Disputes Redressal Commission
Vivek Joshi vs B.M., D.T.D.C Courier & Cargo Ltd. on 1 August, 2016
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vihykFkhZ us ;g vihy /kkjk 15 miHkksDrk laj{k.k vf/kfu;e 1986 ds vUrxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;iqj ¼N-x-½ ¼ftls vkxs laf{kIr esa *ftyk Qksje* lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad 381@14**foosd tks'kh fo:) czkap eSustj] Mh-Vh-Mh-lh- dksfj;j ,aM dkxksZ fy-** esa ikfjr vkns'k fnukad 08-01-2016 ftlds }kjk ifjoknh dk ifjokn Lohdkj dj vknsf'kr fd;k x;k gS fd%& // 2 // ¼v½ vukosnd] ifjoknh dks izsf"kr eky ds xqe gks tkus ds fy, gtkZus ds :i esa :- 500@&¼ikap lkS :i;s½ vnk djsxkA ¼c½ vukosnd] ifjoknh dks mijksDr d`R; ds dkj.k gqbZ vkfFkZd o ekufld d"V ds fy, :- 10]000@&¼nl gtkj :i;s½ vnk djsxkA ¼l½ vukosnd] ifjoknh dks vf/koDrk 'kqYd rFkk okn O;; ds :i esa :-2]000@&¼nks gtkj :i;s½ Hkh vnk djsxkA ls nqf[kr gksdj izLrqr fd;k x;k gSA 2- vihykFkhZ@ifjoknh dk ifjokn dk lkj la{ksi ftyk Qksje ds le{k bl izdkj jgk gS fd vihykFkhZ@ifjoknh us vius O;fDrxr ,oa ifjokj ds lnL;ksa ds mi;ksx ds fy, vkDlhtu lIyhesaV~l bZLV iVsy uxj ubZ fnYyh ls gkbZMªksDl dV QSV cuZj 12 ux dz; fd;s Fks vkSj mls jk;iqj esa izkIr fd;k FkkA vihykFkhZ@ifjoknh ds }kjk fnukad 10-11- 2012 dks vkDlhtu lIyhesaV~l bZLV iVsy uxj ubZ fnYyh ds fy, gkbZMªksDl dV QSV cuZj 12 ux mRrjoknh@vukosnd ds ;gkWa ls okil Hksts tkus gsrq cqd djok;s Fks ftldk dUlkbZuesaV ua- I 00041492 rFkk cqfdax fnukad 10-11-2012 Fkk] ftlds fy, mRrjoknh@vukosnd us vihykFkhZ@ifjoknh ls jkf'k 300@& izkIr dh Fkh rFkk mldh jlhn Hkh vihykFkhZ@ifjoknh dks iznku dh FkhA vihykFkhZ@ifjoknh }kjk Hksts x;s eky dh dher :- 27]360@& FkhA mRrjoknh@vukosnd ds }kjk mijksDr eky izkIrdrkZ dks ugha igqapk;k x;k] ftlds laca/k esa vihykFkhZ@ifjoknh dks eky izkIr drkZ ds }kjk lwfpr djus ij eky fMyhojh ugha gksus dh tkudkjh izkIr gqbZ rc mlds }kjk mRrjoknh@vukosnd ls laidZ fd;k x;k rks mRrjoknh@vukosnd us vihykFkhZ@ifjoknh dks QkeZ iznku fd;k rFkk mls Hkjdj nsus dks dgk rFkk mRrjoknh@vukosnd ds }kjk vk'oklu fn;k x;k fd 'kh?kz gh // 3 // vkidks Hksts x;s eky ftldh fMyhojh ugha dh xbZ gS dk ewY; C;kt ,oa gtkZuk lfgr Hkqxrku dj nsaxsA fnukad 16-11-2012 dks mRrjoknh@vukosnd ds }kjk vihykFkhZ@ifjoknh dks i= fy[kdj Hkh bl laca/k esa lwpuk nh xbZ rFkk ;g dgk x;k fd mRrjoknh@vukosnd ds }kjk mDr eky dh fMyhojh ugha dh xbZ gSA mlds i'pkr~ mRrjoknh@vukosnd ds dk;kZy; esa vihykFkhZ@ifjoknh dks mijksDr jkf'k vnk ugha dh xbZ gSA mRrjoknh@vukosnd dk mDr d`R; Li"V :i ls vuqfpr O;kikj rFkk lsok esa fuEurk dh Js.kh esa vkrk gSA vihykFkhZ@ifjoknh us vius vf/koDrk ds ek/;e ls mRrjoknh@vukosnd dks fnukad 29-03-2014 dks uksfVl Hkh izsf"kr fd;k tks mRrjoknh@vukosnd dks izkIr gks tkus ds ckn Hkh mlds }kjk u rks uksfVl dk tokc fn;k x;k vkSj uk gh jkf'k vnk dh xbZA bl izdkj vihykFkhZ@ifjoknh us vius ifjokn i= ds dafMdk 14 esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 3- vihykFkhZ@ifjoknh }kjk vius i{k leFkZu esa ftyk Qksje ds le{k Oxygen Supplents New Delhi dks Hksts x;s eky dk fcy fnukad 10-11- 2012 dh QksVksdkih] cqfdax fjflV fnukad 11-11-2012 dh QksVksdkih] uku fMfyojh ds laca/k esa iznku fd;k x;k lfVZfQdsV dh QksVksdkih] ifjoknh dks fy[kk x;k i= fnukad 16-11-2012 dh QksVksdkih] uksfVl fnukad 29- 03-2014 dh QksVksdkih] izkfIr vfHkLohd`fr fnukad 31-03-2014 dh QksVksdkih] nLrkost izLrqr fd;k x;k gSA 4- mRrjoknh@vukosnd dk ftyk Qksje ds le{k fyf[kr tokcnkok izLrqr dj lkjka'kr% vfHkopu bl izdkj jgk gS fd ifjokn dkuwuu iks"k.kh; ugha gS] D;ksafd vihykFkhZ@ifjoknh }kjk Hkstk x;k gkbZMªksDl dV QSV cuZj 12 ux ls Li"V gS fd mijksDr lkeku dk mi;ksx O;olkf;d // 4 // mn~ns'; ds fy, gSA mHk;i{kksa ds }kjk dkxksZ lsokvksa ds fy, fd;k x;k vuqca/k tks fd ykWjh fjflIV ds ihNs VElZ ,oa daMh'ku dk iw.kZ mYys[k gS] ftldk dkj.k lafonk Hkax dk fookn gksus ds dkj.k flfoy U;k;ky; dks lquus dk {ks=kf/kdkj izkIr gSA vihykFkhZ@ifjoknh }kjk Hksts x;s eky dh dher ds laca/k esa u rks dksbZ ?kks"k.kk dh xbZ Fkh uk gh mDr laca/k esa mRrjoknh@vukosnd ds le{k eky fn[kkdj isSfdax dh xbZ Fkh uk gh mDr eky dk ba';ksjsal ds laca/k esa dksbZ izhfe;e jkf'k vnk dh xbZ FkhA vihykFkhZ@ifjoknh us Lo;a ds fjLd ij eky Hkstk Fkk ftlds fy, vihykFkhZ@ifjoknh Lo;a ftEesnkj gSA mRrjoknh@vukosnd us vihykFkhZ@ifjoknh ds ifjokn i= dh dafMdk 5 ds tokc esa dkxksZ lsokvksa ds fu;e ,oa 'krZ dh dafMdk dk fuEukuqlkj mYys[k dj vLohdkj fd;k gS%& "In the event a consignment is not insured by the conignor and and no risk coverage i availed from by DTDC, without prejudice to any term contained hereinabove, it is expressly agreed that the liability of DTDC for any loss or damage to the consignment or for any loss or damage due to delay in deliver, missed dilivery, non delivery of consingment under this Consignment note shall be limited to Rs. 500/-(Rupees five hundred only) or the actual amount of loss, whichever is lower." blh rjg mRrjoknh@vukosnd us vihykFkhZ@ifjoknh ds ifjokn i= dh dafMdk 6 dks] tokc eas dkxksZ lfoZl ds fy, iznku dh xbZ jlhn dh dafMdk&9 dk fuEukuqlkj mYys[k dj Li"V :i ls vLohdkj fd;k gSA "9) DTDC advises the parties to insure the goods handed over to DTDC for transaction, Under the consignor insurance in the event of any loss DTDC shall provide COF (Certificate of Facts) on request.ACOF charge of Rs. 0.2% on the invoice value shall be charged." vihykFkhZ@ifjoknh fdlh Hkh izdkj ls vuqrks"k izkIr djus dk vf/kdkjh ugha gS] D;ksafd vihykFkhZ@ifjoknh }kjk Lo;a ds tksf[ke ij // 5 // eky dks Hkstk x;k FkkA mRrjoknh@vukosnd us mijksDr vk/kkj ij ifjokn lO;; fujLr fd;s tkus dk fuosnu fd;k gSA 5- mRrjoknh@vukosnd }kjk vius i{k leFkZu esa ftyk Qksje ds le{k Detailed terms & conditions of transaction contract dh QksVksdkih ,oa Jh Qdhjuk;d okLrs Mh-Vh-Mh-lh- dksfj;j ,oa dkxksZ fyfeVsM dk 'kiFki= izLrqr fd;k x;k gSA 6- ftyk Qksje us mHk;i{kksa dh vksj ls izLrqr nLrkosth lk{;ksa ,oa 'kiFki=ksa ds ifj'khyu ds i'pkr~ vihykFkhZ@ifjoknh dk ifjokn ;g fu"d"kZ fudkyrs gq, fd mRrjoknh@vukosnd }kjk vihykFkhZ@ifjoknh ds eky ds cqfdax ,oa fMyhojh ds laca/k esa lsok esa fuEurk ,oa O;kolkf;d dnkpj.k fd;k x;k gS] vkaf'kd :i ls Lohdkj djrs gq, Åij dafMdk 1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS] ftlds fo:) ;g vihy gSA 7- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj-ds-Hkkoukuh dk rdZ gS fd ftyk Qksje }kjk izdj.k esa miyC/k nLrkostksa rFkk 'kiFki=ksa dk lw{erk ls v/;;u u dj fof/k fo:) vkns'k ikfjr fd;k gSA ftyk Qksje }kjk bl rF; dh vuns[kh dh xbZ gS fd mRrjoknh@vukosnd ds }kjk Lo;a :- 27]360@& dh uku fMyhojh ds laca/k esa izek.k i= tkjh fd;k x;k Fkk] ftlls ;g Li"V Fkk fd mRrjoknh@vukosnd ds }kjk lsok esa deh dh xbZ Fkh ,oa vuqfpr O;kikj fd;k x;k FkkA ftyk Qksje ds }kjk vius vkns'k esa mDr rF;kas dks fy[kus o Lohdkj djus ds ckotwn Hkh mijksDr {kfriwfrZ jkf'k ugha fnykbZ xbZ gSA bl otg ls ftyk Qksje ds }kjk ikfjr vkns'k la'kksf/kr fd;s tkus ;ksX; gSA ftyk Qksje }kjk mRrjoknh@vukosnd ds // 6 // dalkbZuesaV uksV dh dafMdk 11 dh fu;e ,oa 'krZ ds fglkc ls ek= :-
500@& gtkZuk djus dk vkns'k fn;k gS vr% fu"d"kZ fof/k fo:) gksus dh otg ls vikLr fd;s tkus ;ksX; gSA ftyk Qksje ds }kjk mRrjoknh@vukosnd dh lsok esa deh] vuqfpr O;kikj ekuus ds ckotwn Hkh ek= ekufld larki dh jkf'k :- 10]000@& vnk djus dk vkns'k fn;k x;k gS tks fd vR;ar U;wu gSA bl otg ls ftyk Qksje ds }kjk ikfjr vkns'k mDr fcanq ij la'kksf/kr fd;s tkus ;ksX; gSA ftyk Qksje ds }kjk izdj.k esa miyC/k lk{; ,oa nLrkostksa dk lw{erk ls voyksdu u djds ek= laHkkoukvksa ds vk/kkj ij vkns'k ikfjr fd;k x;k gSA vr,o vikLr fd;s tkus ;ksX; gSA vf/koDrk us mijksDr vk/kkj ij vihy Lohdkj fd;s tkus dk fuosnu fd;k gSA 8- mRrjoknh@vukosnd dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh fouksn iz/kku dk rdZ gS fd vihykFkhZ@ifjoknh }kjk Hkstk x;k gkbZMªksDl dV QSV cuZj 12 ux ls gh Li"V gksrk gS fd mijksDr lkeku dk mi;ksx O;olkf;d mn~ns'; ds fy, gS vr% ifjokn dkuwuu iks"k.kh; ugha gSA mHk;i{k ds }kjk dkxksZ lsokvksa ds fy, fd;k x;k vuqca/k tks fd ykjh fjflIV dh ihNs VElZ ,.M daMh'ku dk iw.kZ mYys[k gS] ftldk dkj.k mijksDr lafonk Hkax dk fookn gksus ds dkj.k flfoy U;k;ky; dks lquus dk {ks=kf/kdkj izkIr gSA vihykFkhZ@ifjoknh }kjk Hksts x;s eky dh dher ds laca/k esa uk rks dksbZ ?kks"k.kk dh xbZ Fkh uk gh mDr laca/k esa mRrjoknh@vukosnd ds le{k eky fn[kkdj isfdax dh xbZ Fkh uk gh mDr eky dk ba';ksjsal ds laca/k esa dksbZ izhfe;e jkf'k vnk dh xbZ FkhA vihykFkhZ@ifjoknh us Lo;a ds fjLd ij eky Hkstk Fkk] ftlds fy, vihykFkhZ@ifjoknh Lo;a ftEesnkj gSA vr% vihykFkhZ@ifjoknh dkxksZ lsokvksa ds fu;e vkSj 'krZ dh dafMdk 11 ds vuqlkj dfFkr dalkbZUesaV ds fy, :- 500@& vFkok okLrfod {kfr dh // 7 // jkf'k tks Hkh de gks ikus dk vf/kdkjh gSA vf/koDrk dk ;g Hkh rdZ gS fd dkxksZ lfoZl ds fy, iznku dh xbZ jlhn dh dafMdk&9 dh tkudkjh vihykFkhZ@ifjoknh dks ns nh xbZ FkhA vihykFkhZ@ifjoknh }kjk Lo;a ds tksf[ke ij eky dks Hkstk x;k FkkA vf/koDrk us mijksDr vk/kkj ij vihykFkhZ@ifjoknh dh vihy dks lO;; fujLr fd;s tkus dk fuosnu fd;k gSA 9- geus mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k gSA 10- izLrqr izdj.k ds lexz ifj'khyu ds i'pkr~ ;g iz'u mn~Hkwr gksrk gS fd D; vihykFkhZ@ifjoknh }kjk fd;s x;s eky dh cqfdax ,oa fMyhojh ds laca/k esa mRrjoknh@vukosnd }kjk lsok esa deh ,oa O;olkf;d dnkpj.k fd;k x;k gS\ fujkdj.k fuEukuqlkj fd;k tk jgk gSA 11- izLrqr izdj.k ds ifj'khyu ls ;g Li"V gksrk gS fd vihykFkhZ@ifjoknh us fnukad 10-11-2012 dks vkDlhtu lIyhesaV~l gkbZMªksDl dV QSV cuZj 12 ux ubZ fnYyh Hkstus gsrq mRrjoknh@vukosnd ds ;gkWa :- 300@& 'kqYd vnk dj cqd djk;s Fks] ftlds laca/k eas mRrjoknh@vukosnd us vihykFkhZ@ifjoknh dks :-
300@& izkIr dj mldh jlhn vihykFkhZ@ifjoknh dks iznku dh FkhA mDr dUlkbZueasV uksV ds ifj'khyu ls Li"V gksrk gS fd vihykFkhZ@ifjoknh }kjk Risk coverage dk Hkqxrku ugha fd;k x;k gSA vFkkZr~ mDr eky chfer djk;s tkus ds laca/k esa dksbZ mYys[k ugha gSA mDr dUlkbZuesaV uksV esa ;g Hkh mYysf[kr gS fd Our liability for any loss or damage the shipment is Rs. 500/- only if not coverd under carrier Risk // 8 // sucharge rFkk fu;e ,oa 'krZ dh dafMdk 11 esa fuEukuqlkj mYysf[kr fd;k x;k gSA "In the event a consignment is not insured by the conignor and and no risk coverage i availed from by DTDC, without prejudice to any term contained hereinabove, it is expressly agreed that the liability of DTDC for any loss or damage to the consignment or for any loss or damage due to delay in deliver, missed dilivery, non delivery of consingment under this Consignment note shall be limited to Rs. 500/-(Rupees five hundred only) or the actual amount of loss, whichever is lower." mijksDr ifjfLFkfr eas tcfd vihykFkhZ@ifjoknh us Lo;a ds tksf[ke eas eky Hkstk gS mDr fu;e ds vuqlkj :- 500@&izkIr djus dk vf/kdkjh gSA 12- Bharathi Knitting Company Vs. DHL Worldwide Express Courier Division of Airfreight Ltd. (1996) 4 Supreme Court Cases 704, esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "6. It is true that the limit of damages would depend upon the terms of the contract and facts in each case. In Anson's Laws of Contract, 24th Edn. At p.
152, on exemption clause with regard to notice of a printed clause, it was stated that a person who signs a document containing contractual terms is normally bound by them even though he has not read them, and even though he is ignorant of their precise legal effect. But if the document is not signed, being merely delivered to him, then the question arises: whether the terms of the contract were adequately brought to his notice? The terms of the contract have elaborately been considered and decided. The details thereof are not necessary for us to pursue. It is seen that when a person signs a document which contains certain contractual terms, as rightly pointed out by Mr. R.F. Nariman, learned Senior Counsel, that normally parties are bound by such contract; it is for the party to establish exception in a suit. When a party to the contract disputes the binding nature of the singed document, it is for him to prove the terms in the contract or circumstances in which he came to sign the // 9 // documents need to be established. The question we need to consider is whether the District Forum or the State Commission or the National Commission could go behind the terms of the contract? It is true, as contended by M.N. Krishnamani, that in an appropriate case, the Tribunal without trenching upon acute disputed question of facts may decide the validity of the terms of the contract based upon the fact situation and may grant remedy. But each depends upon its own facts. In an appropriate case where there is an acute dispute of facts necessarily the tribunal has to refer the parties to original civil court established under the CPC or appropriate State law to have the claims decided between the parties. But when there is a specific term in contract, the parties are bound by the terms in the contract."
13- Indrapuri Express Courier Pvt. Ltd. Vs. Allied Business Corporation, IV(2007) CPJ 165(NC), esa ekuuh; loksZP; U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "3. Submission advanced by Mr. Ajit S. Bhasme for petitioner is that the value of parcel as Rs. 42,000 was not pre-declared nor the parcel was got insured for that estimated value by the respondent. Terms contained in the receipt filed along with the affidavit of Shyam Sunder R. Kalantri, Managing Director of petitioner constituted a contract between the parties. Liability for loss of the parcel in question under the terms was restricted to Rs. 50. In support of the submission, strong reliance was placed on the decision in Bharathi Knitting Company V. DHL Worldwide Express Courier Division of Airfreight Ltd., II (1996) CPJ 25 (SC). Under the said receipt the liability for loss of a booked parcel is limited to Rs. 50 only. Said decision supports the submission in regard to the liability of petitione being restricted only upto Rs. 50/- in this case. Amount as awarded by the District Forum includes the value of booked parcel as Rs. 42,000 which is to be reduced to Rs. 50. Order passed by the State Commission, thus, deserves to be modified to that extent. Interest will be payable on this modified amount. Order accordingly."
// 10 // 14- izLrqr izdj.k esa mRrjoknh@vukosnd us vihykFkhZ@ifjoknh ls mDr lkeku ds cqfdax ds fy, :- 300@& izkIr fd;k gSA ,oa fMyhojh ds fy, cqd fd;s eky dk ewY; dUlkbZuesaV uksV esa ugha fn;k x;k gSA rFkk vihykFkhZ@ifjoknh }kjk eky dk chek Hkh ugha djk;k x;k gS bl ifjfLFkfr esa dUlkbZuesaV uksV ds vuqlkj fdlh Hkh izdkj dh {kfr esa :-
500@& dk Hkqxrku fd;k tk ldrk gS ds vuqlkj vihykFkhZ@ifjoknh :- 500@& izkIr djus dk vf/kdkjh gSA 15- vihykFkhZ@ifjoknh us vius ifjokn i= esa fy[kk gS fd vius O;fDrxr ,oa ifjokj ds lnL;ksa ds mi;ksx ds fy, gkbZMªksDl dV QSV cuZj ftldh dher :- 27]360@& Fkk cqd djok;k FkkA mRrjoknh@vukosnd us vius izkjafHkd vkifRr esa eky dks Lohdkj fd;k gS fd mDr eky gkbZMªksDl dV QSV cuZj Fkk rFkk vius i= fnukafdr 16-11-2012 esa mDr ds [kks tkus ij [ksn O;Dr fd;k gS rFkk Hkfo"; esa bl rjg dh ?kVuk u ?kVs blds fy, vk'oLr fd;k gS fuf'pr gh blls vihykFkhZ@ifjoknh dks vkfFkZd ,oa ekufld d"V igqapk gksxk] ftlds fy, ftyk Qksje us tks jkf'k 10]000@&:- vknsf'kr fd;k gS og U;k;ksfpr gSA 16- mi;qZDr foospuk ds ifjizs{; esa rFkk U;k;n`"Vkar ds vkyksd esa ge bl fu"d"kZ ij igqaprs gSa fd mRrjoknh@vukosnd us vihykFkhZ@ifjoknh }kjk cqfdax ,oa fMyhojh ds fy, fn;s lkeku dks xarO; rd u igaqpkdj lsok esa deh ,oa O;olkf;d dnkpj.k fd;k gSA vr% ftyk Qksje us tks vkns'k ikfjr fd;k gS mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS vkSj mlesa bl vk;ksx ds gLr{ksi dh vko';drk ugha gSA // 11 // 17- mijksDrkuqlkj vihykFkhZ@ifjoknh dh vihy lkjghu gksus ls fujLr fd;s tkus ;ksX; gSA vr% vihykFkhZ@ifjoknh dh vihy fujLr dh tkrh gSA ftyk Qksje ds vkns'k fnukad 08-01-2016 dh iqf"V dh tkrh gSA izdj.k dh ifjfLFkfr dks ns[krs gq, bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼fguk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL;k lnL; lnL;
01@08@2016 01@08@2016 01@08@2016 01@08@2016