Section 175(4) in The West Bengal Motor Vehicles Rules, 1989
(4)The complaint book shall be so securely kept in such carriage or at the bus stand, as the case may be, as cannot be removed and shall at all times be made available by the driver and the conductor, if any, of such carriage to any passenger desiring to record a complaint or to any officer of the Motor Vehicles Department not below the rank of Motor Vehicles inspector for purposes of inspection.
