State Consumer Disputes Redressal Commission
Karan City Automobile Pvt.Ltd. vs Chandrabhan Baghel on 25 January, 2018
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vihykFkhZ us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;iqj¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad& 717@2016 **pUnzHkku c?ksy fo:) Jh dju flVh vkWVkseksckby izk-fy-** esa ikfjr vkns'k fnukad&05-04-2017 ftlds }kjk ifjoknh ds ifjokn dks vkaf'kd :i ls Lohdkj dj vknsf'kr fd;k x;k fd%& // 2 // ¼v½ vukosnd] ifjoknh ds mDr iz'uk/khu okgu ds batu dks cnydj ifjoknh ds okgu esa fu%'kqYd u;k batu yxkdj iznku djsxkA ¼c½ vukosnd] ifjoknh dks mijksDr d`R; ds dkj.k gqbZ 'kkjhfjd] vkfFkZd o ekufld d"V ds fy, {kfriwfrZ ds :i esa :-5]000@&¼ikap gtkj :i;s½ vnk djsxkA ¼l½ vukosnd] ifjoknh dks vf/koDrk 'kqYd rFkk okn O;; ds :i esa :-2]000@&¼nks gtkj :i;s½ Hkh vnk djsxkA ls nqf[kr gksdj izLrqr fd;k gSA 2- ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd ifjoknh] vukosnd ls fnukad 10-11-2015 dks ,d pkj ifg;k okgu JEE PTX JEEP TAXI 2015 ekWMy okgu dzekad&lh-th-04@,y-ch- 8676 dher :-
7]77]724@& ¼lkr yk[k llRrj gtkj lkr lkS pkSchl :i;s½ esa dz; dj :-1]77]724@&¼,d yk[k llRrj gtkj lkr lkS pkSchl :i;s½ uxn tek dj 'ks"k jkf'k :-6]00]000@&¼N% yk[k :i;s½ dks cSad Qk;usal ds ek/;e ls vnk fd;k rFkk vukosnd }kjk mDr okgu ds ikVZ lacaf/kr lkekuksa dk xkjaVh [kjhnh fnukad ls ,d o"kZ gksuk crkdj fodz; fd;s x;s FksA og mDr okgu dk mi;ksx djus yxk rFkk vukosnd }kjk nh xbZ lykg ds vuqlkj 10000 fd-eh- pyus ij igyh lfoZflax] 20000 fd-eh- pyus ij nwljh lfoZflax rFkk 30000 fd-eh- pyus ij rhljh lfoZflax djkus x;k rks mls crk;k x;k fd okgu dh cSVjh [kjkc gks x;k gS] ftls cnyuk iMs+xkA rc ifjoknh us vukosnd dks crk;k fd vkids }kjk fodz; dh xbZ okgu esa tks cSVjh yxh gS] mls vkids }kjk xkjaVh ihfj;sM esa fn;k x;k Fkk] tks [kjkc gks xbZ gS] mls cny nhft;sA rc vukosnd }kjk dgk x;k fd vkidk okgu dk ekMy ua- 2014 dk gS] mls ,d lky gks pqdk gS] bl dkj.k cSVjh dks ugha cny ldrs gSa vkSj u gh nwljk cSVjh ns ldrs gSaA bl ij mlus vukosnd ls dgk fd vkids }kjk mDr okgu dks 2015 dk ekWMy crkdj fodz; fd;k x;k gS vkSj ubZ okgu ds lkekuksa esa ,d o"kZ dh xkjaVh jgrk gS] blfy;s // 3 // [kjkc cSVjh ds cnys ubZ yxokvksA rc vukosnd us mlls dgk fd vkidks xqM QSFk esa nwljk cSVjh ns ldrs gSa ysfdu mldk dksbZ fcy vkSj xkjaVh ugha feysxk dgrs gq, okgu esa ,d yksdy fdLe dh nwljh cSVjh yxkdj ns fn;sA rRi'pkr~ dqN fnuksa i'pkr~ mlds okgu dk batu [kjkc gks x;k ftl ij mlus iqu% vukosnd ls xkjaVh ihfj;sM esa gh mDr okgu dh batu ekg vxLr 2016 esa [kjkc gksus ds laca/k esa okgu dks ys tkdj fn[kk;kA rc vukosnd us ifjoknh ds okgu ds batu dks cukus ds uke ij 15&20 fnuksa rd dk le; yxuk crkrs gq, vius 'kks&:e esa j[k fy;s rFkk mDr okgu dks cukdj vkSj u gh batu dks cny dj fn;s gSaA vukosnd us diViwoZd 2014 ekWMy ds okgu dks 2015 ekWMy dk crkdj fodz; fd;k x;k tks fd lsok esa deh dh Js.kh esa vkrk gS rFkk blds vfrfjDr vukosnd dk mDr d`R; /kkjk&420 Hkknfo ds rgr~ vijk/k dh Js.kh esa vkrk gSA ifjoknh] vukosnd ls vius mDr okgu ds laca/k esa 20 fnukas ds ckn laidZ fd;k rks vukossnd us mls vkSj le; yxsxk dgrs gq, vuko';d :i ls ?kqekrs vk jgs gSaA rc ifjoknh us vf/koDrk ds ek/;e ls vukosnd dks fnukad 08-09-2016 dks fof/kd uksfVl izsf"kr fd;k fdUrq mDr uksfVl izkIr gksus ds ckn Hkh uksfVl dk dksbZ tokc ugha fn;k x;k vkSj u gh mDr okgu ds laca/k esa fdlh izdkj dh dksbZ ldkjkRed igy fd;k x;k gS vkSj uk gh okgu dh dher o ubZ okgu fn;k x;k gSA ifjoknh }kjk vukosnd dh bl lsok esa deh ds fy;s vius ifjokn i= dh dafMdk 9 esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 3- ifjoknh }kjk ifjokn i= esa fd;s x;s vfHkdFku ds leFkZu esa Lo;a dk 'kiFk i= fnukafdr 27-09-2016 rFkk lwph vuqlkj nLrkostks dh QksVksizfr izLrqr fd;k gSA 4- vukosnd dks ftyk Qksje ds }kjk lwpuk i= rkfey fd;s tkus ds ckotwn vukosnd izdj.k esa vuqifLFkr jgsA ftyk Qksje }kjk vukosnd ds // 4 // fo:) ,di{kh; dk;Zokgh dh xbZ gSA vukosnd }kjk izdj.k esa tokcnkok] 'kiFki=] nLrkost vkfn is'k ugha fd;k x;k gSA 5- ftyk Qksje }kjk ifjoknh dh vksj ls izLrqr nLrkosth lk{;ksa ,oa 'kiFki=ksa ds ifj'khyu ds i'pkr~ ifjoknh dk ifjokn] ;g fu"d"kZ fudkyrs gq, fd vukosnd }kjk ifjoknh ds izfr lsok esa fuEurk fd;k x;k gS] vkaf'kd :i ls Lohdkj fd;k x;k] ftlds fo:) ;g vihy gSA 6- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh lat; uk;d }kjk rdZ izLrqr dj ;g vk/kkj fy;k x;k fd ftyk Qksje }kjk nLrkostksa dk lw{erk ls v/;;u fd;s cxSj vkns'k ikfjr fd;k x;k gSA ftyk Qksje ds le{k vihykFkhZ@vukosnd mifLFkr gksdj viuk tokc nLrkost ;k i{k vkfn ugha j[k ik;k gS ftlls fd ftyk Qksje dks laiw.kZ rF;ksa dh lgh tkudkjh ugha gks ik;h gSA blds vfrfjDr Hkh ftyk Qksje us mRrjoknh@ifjoknh }kjk izLrqr nLrkostksa dk Hkh mfpr :i ls v/;;u ugha dj =qfV iw.kZ vkns'k ikfjr fd;k gSA mRrjoknh@ifjoknh us Lo;a }kjk izLrqr nLrkost izn'kZ&10 tks fd okgu dk chek gS izLrqr fd;k gSA ftlesa Li"V :i ls mYys[k fd;k x;k gS fd chek O;olkf;d dkj iSdst ikWfylh gS tks fd jkW;y lqanje tujy ba';ksjsal daiuh }kjk tkjh fd;k x;k gSA blds vfrfjDr mRrjoknh@ifjoknh gh izLrqr izn'kZ&11 tks fd mRrjoknh@ifjoknh dh okgu dks VSDlh ds :i esa lapkfyr djus gsrq {ks=h; ifjogu vf/kdkjh jk;iqj }kjk tkjh vLFkkbZ vuqKk i= gSA ftyk Qksje }kjk mijksDr nLrkostksa dk v/;;u fd;s cxSj vkns'k ikfjr fd;k x;k gS tcfd mijksDr nLrkostksa ls ;g Li"V gS fd okgu dk lapkyu iw.kZ :i ls O;olkf;d mn~ns';ksa dh iwfrZ gsrq fd;k tk jgk Fkk vkSj bl dkj.k ls miHkksDrk laj{k.k vf/kfu;e dh ;g /kkjk 2¼Mh½¼1½ ds vuqlkj mRrjoknh@ifjoknh miHkksDrk ds Js.kh esa ugha vkrk ftlds vk/kkj ij mRrjoknh@ifjoknh dk ifjokn fujLr fd;k tkuk pkfg,A ftyk Qksje }kjk vius vkns'k dh dafMdk 7 ,oa 8 esa bl vihykFkhZ@vukosnd dks // 5 // mRrjoknh@ifjoknh dh okgu esa u;k batu cny dj nsus o 7]000@&¼lkr gtkj :i;s½ fnyk;s tkus gsrq vkns'k ikfjr fd;k gSA mRrjoknh@ifjoknh }kjk izLrqr nLrkost fnukad 13-12-2016 tks fd mRrjoknh@ifjoknh ds okgu ds fcy gS ftlesa mRrjoknh@ifjoknh ds okgu esa gq, ejEer ds ,ot esa yh xbZ jkf'k dk fooj.k gS ftlesa fnukad 04-11-2016 dks mRrjoknh@ifjoknh dh okgu dk batu ds laca/k esa lq/kkj dk;Z dk fcy gS ftlls Li"V gS fd mRrjoknh@ifjoknh ds okgu esa batu esa mRrjoknh@ifjoknh ds dgs vuqlkj lq/kkj dk;Z gqvk gS ftldk fcy mRrjoknh@ifjoknh us vnk Hkh fd;k gSA blds vfrfjDr mRrjoknh@ifjoknh }kjk ,slk dksbZ nLrkost izLrqr ugha fd;k ftlesa mRrjoknh@ifjoknh ds okgu ds batu esa dksbZ lq/kkj dk;Z vFkok dksbZ [kjkch dk fooj.k gksA mRrjoknh@ifjoknh }kjk izLrqr nLrkost fnukad 13-12-2016 esa fnukad 04-05-2016 dk fcy ftlesa mRrjoknh@ifjoknh ds okgu esa cSVjh ds laca/k esa dk;Z dk fooj.k feyrk gS ftlesa cSVjh dks psd djds lgh ikrs gq, mlh cSVjh dks iqu% xkM+h esa yxk;k x;k gSA mRrjoknh@ifjoknh }kjk rF;ksa dks Nwik;s tkus rFkk vihykFkhZ@vukosnd ds ,di{kh; gks tkus ls ftyk Qksje ds le{k izdj.k ds lgh o okLrfod rF; ugha vk ikus ds dkj.k ftyk Qksje ds }kjk fof/k fo:) vkns'k ikfjr fd;k x;k gSA vr% vf/koDrk us mijksDr vk/kkj ij vihykFkhZ@vukosnd dh vihy Lohdkj fd;s tkus ,oa ftyk Qksje }kjk ikfjr vkns'k dks vikLr dj izdj.k iqu% ftyk Qksje dks izfriszf"kr fd;s tkus dk fuosnu fd;k gSA 7- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh nsopan jkW; }kjk fyf[kr rdZ izLrqr dj ;g vk/kkj fy;k x;k fd mRrjoknh@ifjoknh] vihykFkhZ@vukosnd ls fnukad 10-11-2015 dks ,d pkj ifg;k okgu JEE PTX JEEP TAXI 2015 ekWMy okgu dzekad&lh-th-04@,y- ch- 8676 dher :-7]77]724@& ¼lkr yk[k llRrj gtkj lkr lkS pkSchl :i;s½ esa dz; dj :-1]77]724@&¼,d yk[k llRrj gtkj lkr lkS pkSchl :i;s½ uxn tek dj 'ks"k jkf'k :-6]00]000@&¼N% yk[k :i;s½ dks cSad // 6 // Qk;usal ds ek/;e ls vnk fd;k rFkk vihykFkhZ@vukosnd }kjk mDr okgu ds ikVZ lacaf/kr lkekuksa dk xkjaVh [kjhnh fnukad ls ,d o"kZ gksuk crkdj fodz; fd;s x;s FksA mRrjoknh@ifjoknh us mDr okgu dks [kjhnus ds ckn okgu dks ys vk;k vkSj mldk mi;ksx djus yxkA rhljh lfoZflax ds le; lfoZflax lsaVj feL=h us crk;k fd] vkids okgu dh cSVjh [kjkc gks x;k gS mldks cnyuk iMs+xk] ftl ij vihykFkhZ@vukosnd us mRrjoknh@ifjoknh ls dgk fd] vkidk okgu dk ekWMy uacj 2014 dk gS mls ,d lky gks pqdk gSA bl dkj.k cSVjh dks ugha cny ldrs gSa vkSj u gh nwljk cSVjh ns ldrs gSaA bl ij mRrjoknh@ifjoknh us vihykFkhZ@vukosnd dks dgk fd ] vkids }kjk mDr okgu dks ekWMy 2015 crkdj fodz; fd;s gks vkSj ubZ okgu ds lkekuksa esa yxHkx ,d o"kZ dh xkjaVh jgrk gS fdarq vkids }kjk [kjkc cSVjh ds cnys ubZ cSVjh ugha yxkbZ tk jgh gSA ftls lqudj vihykFkhZ@vukosnd us dgk fd vkidks xqM Qsl esa nwljk cSVjh ns ldrs gSa ysfdu mldk dksbZ fcy vkSj xkjaVh ugha feysxk dgrs gq, mRrjoknh@ifjoknh dh mDr okgu esa ,d yksdy fdLe dk nwljk cSVjh yxkdj ns fn;sA dqN fnu pykus ds ckn mRrjoknh@ifjoknh ds mDr okgu dk baZtu [kjkc gks x;k ftl ij mRrjoknh@ifjoknh iqu% mRrjoknh@ifjoknh ls xkjaVh ihfj;sM esa gh mDr okgu dh batu ekMy vxLr 2016 esa [kjkc gksus ds laca/k esa xkM+h dks ys tkdj fn[kk;k rc vihykFkhZ@vukosnd us mRrjoknh@ifjoknh ds okgu ds baZtu dks cukus ds uke ij 15&20 fnuksa rd dk le; yxsxk dgdj vius 'kks&:e esa j[k fy;s rFkk mRrjoknh@ifjoknh ds mDr okgu dks cukdj vkSj u gh bZatu dks cnydj fn;s gSA vihykFkhZ@vukosnd us rF;ksa dks Nwikdj /kks[ks ls diViwoZd mDr 2014 ekWMy ds okgu dks 2015 ekWMy dk crkdj fodz; fd;k x;kA vihykFkhZ@vukosnd }kjk fd;k x;k d`R; miHkksDrk lj{k.k vf/kfu;e dh /kkjk&12 ds rgr lsok esa deh dh Js.kh es vkrk gS blds vfrfjDr vihykFkhZ@vukosnd dk d`R; /kkjk 420 Hkk-n-fo- ds rgr vijk/k // 7 // dh Js.kh esa vkrk gSA vr% vf/koDrk }kjk mijksDr vk/kkj ij vihykFkhZ@vukosnd dh vihy fujLr fd;s tkus dk fuosnu fd;k x;k gSA 8- geus mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;kA 9- ftyk Qksje ds le{k ;g ifjokn fnukad 27-09-2016 dks ifjoknh panzHkku c?ksy }kjk izLrqr fd;k x;k FkkA izdj.k esa vihykFkhZ@vukosnd dh mifLFkfr o tokc gsrq fnukad 17-11-2016 dh frfFk nh xbZ FkhA ftyk Qksje ds vfHkys[k ds vuqlkj vihykFkhZ@vukosnd dks uksfVl dh rkfeyh fnukad 24-10-2016 dks gks xbZ FkhA ijarq fnukad 17-11-2016 dks vihykFkhZ@vukosnd rkfeyh mijkar Hkh vuqifLFkr jgkA blds ckn ftyk Qksje }kjk nh xbZ rkjh[k 13-12-2016] 07-01-2017 dh frfFk esa Hkh vukosnd vuqifLFkr jgkA blds i'pkr~ fnukad 04-03-2017 dks ftyk Qksje }kjk vihykFkhZ@vukosnd ds yxkrkj vuqifLFkr gksus ds dkj.k vihykFkhZ@vukosnd ds fo:) izdj.k dks ,di{kh; fd;k x;kA ,oa rRi'pkr~ 16-03-2017 dks vafre rdZ ds fy;s izdj.k fu;r fd;k x;kA blds ckn fnukad 05-04-2017 dks vihykFkhZ@vukosnd dh vuqifLFkfr esa ftyk Qksje }kjk vkns'k ikfjr fd;k x;kA bl izdkj izdj.k ds voyksdu ls ;g fofnr gksrk gS fd vihykFkhZ@vukosnd dks fyf[kr dFku dks izLrqr djus dk volj fn;k x;k Fkk ij vihykFkhZ@vukosnd fyf[kr dFku ftyk Qksje ds le{k izLrqr ugha dj ldkA 10- vihykFkhZ@vukosnd }kjk ;g vihy izLrqr dh xbZ gS fd ftyk Qksje ds le{k vihykFkhZ@vukosnd mifLFkr gksdj viuk tokc] nLRkkost rFkk i{k vkfn ugha j[k ik;k gS ftlls dh ftyk Qksje dks laiw.kZ rF;ksa dh lgh tkudkjh ugha gks ikbZ gSA vr% vihykFkhZ@vukosnd ds ,di{kh; gks tkus ls ftyk Qksje ds le{k izdj.k ds lgh o okLrfod rF; ugha vk ikus ds dkj.k iqu% lquokbZ gsrq ftyk Qksje ds le{k izdj.k dks Hksts tkus dk // 8 // fuosnu fd;k gSA gekjs erkuqlkj vihykFkhZ@vukosnd dks ifjO;; ij fyf[kr dFku ,oa nLrkost izLrqr djus gsrq le; fn;k tkuk mfpr gksxkA 11- Civil No (D.No. 2365/2017) Reliance General Insurance Co. Ltd. and Anr. Vs. M/s. Mampee Timbers and Hardwares Pvt. Ltd. and Anr., Order dated-10.02.2017 esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "....it will be open to the concerned For a to accept the written statement filed beyond the stipulated time of 45 days in an appriate case, on suitable terms, including the payment of cost."
12- V. Trans India Ltd. vs. M/s. S. K. International & Others, 2017 (4) CLT 250 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "That pending decision of the larger Bench of the Hon'ble Supreme Court, it is open to the consumer For a to accept the written statement filed beyond the stipulated period on suitable terms, including the payment of cost etc."
13- Phani Bhusan Mondal (Dr.) Vs. Tripti Das & Anr. (Dr.) I (2018) CPJ 39 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Consumer Protection Act, 1986- Sections 13, 21 (a) (ii)- Written Statement- Filing of - Extension of time- Appellant/OP entered appearance in proceedings in complaint before State Commission on 27.05.2013- They must have received notice of same complaint before // 9 // 27.05.2013- Appellant/OP stated to have filed their written version for first time on 21.02.2014 which was much beyond the time permissible under Section 13 of Act- State Commission refused to take notarised written version on record- In the interest of justice, appellant/OP is permitted to file his notarised written statement before State Commission subject to payment of cost of Rs. 20,000 to complainants."
14- mijksDr U;k;n`"Vkarks ds ifjizs{; esa bl izdj.k esa Hkh vihykFkhZ@vukosnd dks fyf[kr dFku izLrqr djus gsrq ifjO;; ij le; fn;k tkuk mfpr gksxk vkSj rRlaca/k esa izdj.k dks ftyk Qksje dks izfriszf"kr fd;k tkuk mfpr gksxkA 15- vr% vihykFkhZ@vukosnd djuflVh vkVkseksckbZYl dh vksj ls izLrqr vihy Lohdkj dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad 05-04-2017 vikLr fd;k tkrk gSA vkSj vihykFkhZ@vukosnd dks 5]000@&:-¼ikap gtkj :i;s½ ifjO;; ij fyf[kr dFku izLrqr djus gsr q volj fn;ktkrk gS vkSj ;g izdj.k ftyk Qksje dks bl funsZ'k ds lkFk izfriszf"kr fd;k tkrk gS fd ftyk Qksje vihykFkhZ@vukosnd dks fyf[kr dFku izLrqr djus dk volj iznku djsaxsA ftyk Qksje }kjk fn;s x;s frfFk ij ;fn fyf[kr dFku izLrqr djus esa vihykFkhZ@vukosnd foQy jgrs gSa rks ftyk Qksje dks foosdkf/kdkj gksxk fd og vihykFkhZ@vukosnd ds fyf[kr dFku izLrqr djus ds vf/kdkj dks lekIr dj nsosaA ;g Hkh Li"V fd;k tkrk gS fd vihykFkhZ@vukosnd fyf[kr dFku izLrqr djus ds iwoZ ifjO;; dh jkf'k ftyk Qksje ds le{k tek djsaxs mlds ckn gh fyf[kr dFku ,oa nLrkost vfHkys[k esa fy;k tkosxk rFkk mRrjoknh@ifjoknh ;fn [kaMu esa dksbZ nLrkost izLrqr djuk pkgs rks mls Hkh volj iznku djsaxsA rRi'pkr~ mHk;i{kksa dks xq.knks"k ij lquokbZ dj izdj.k dk fujkdj.k iqu% xq.knks"k ij djsaxsA // 10 // 16- i{kdkjksa dks funsZf'kr fd;k tkrk gS fd os ftyk miHkksDrk fookn izfrrks"k.k Qksje jk;iqj ds le{k fnukad 23-02-2018 dks mifLFkr jgsaxsA ftyk Qksje dk vfHkys[k vfoyac ftyk miHkksDrk fookn izfrrks"k.k Qksje jk;iqj dks Hkstk tkosaA ¼U;k;ewfrZvkj-,l-'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL; lnL;
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