Section 9(iii) in Regulation on Quality of Service of Dial-Up and Leased Line Internet Access Service, 2001
(iii)Unavailability of the ISP node is accumulated duration of time, the ISP node is inaccessible due to system down condition, i.e. total failure of Router, Server, Local Area Network etc., thereby, making the node non-operational for the purpose of Internet access. The specified period for measurement of this parameter i.e. total system down time, is one month.
