State Consumer Disputes Redressal Commission
M/S. Shree Krishna Motors vs Bmw India Financial Services Pvt Ltd. & ... on 31 July, 2017
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miHkksDrk fookn Áfrrks"k.k vk;ksx] i.Mjh] jk;iqj ifjokn Øekad% CC/2016/71 lafLFkr fnukad% 08/12/2016 esllZ Jh d`".kk eksVlZ] }kjk&lquhy dqekj iVsy] iq= Jh jke/ku iVsy] fjax jksM ua-1 dq'kkyiqj pkSd]paxksjkHkkBk] vfHkuanu eSfjt xkMZu ds cxy esa jk;iqj ¼N-x-½ ------ ifjoknh fo:) 1- ch-,e-MCY;w bafM;k Qk;usafl;y lfoZlsl izk-fyfeVsM] Mh-,y-,Q- lk;cj flVh] Qsl&II fcfYMax ua- 10] VkWoj lh] 4Fkha eafty] xqM+xkao 122 002 gfj;k.kk 2- E;wfud eksVlZ ¼Mandhan Motors), ea/ku eksVlZ izk-fy- fjax jksM ua-1] xzke&ljksuk jk;iqj ¼N-x-½ 492 006 3- vkbZ-lh-vkbZ-lh- cSad] }kjk&'kk[kk izca/kd] xouZj gkml] flfoy ykbZu ds cxy esa jk;iqj ¼N-x-½- -----vukosndx.k le{k% ekuuh; U;k;ewfrZ Jh vkj-,l-'kekZ] v/;{k ekuuh; Jh Mh-ds-iksn~nkj] lnL;
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i{kdkjksa ds vf/koDrk ifjoknh dh vksj ls Jh jkds'k iqjh] vf/koDrkA vukosnd dz-1 dh vksj ls Jh ,-vkj-dqjS'kh] vf/koDrkA vukosnd dz-2 dh vksj ls Jh lat; uk;d] vf/koDrkA mRrjoknh dz-3 dh vksj ls Jh fiz;kad feJk] vf/koDrkA // 2 // vkns'k fnukad% 31@07@2017 }kjk% ekuuh; Jh ujsUnz xqIrk] lnL;
jkT; miHkksDrk fookn izfrrks"k.k vk;ksx ds le{k Ikfjoknh us ;g ifjokn /kkjk&17 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr vukosnd ds fo:} fuEukuqlkj vuqrks"k fnyk;s tkus gsrq izLrqr fd;k gS%& ^^,- vukosndx.k dks funsZf'kr fd;s tk;s fd vukosndx.k ifjoknh dks =qfViw.kZ okgu ds LFkku ij ,d ubZ okgu ubZ okjaVh lfgr iznku djsaxsA-
ch- vukosndx.k dks funsZf'kr fd;s tk;s fd vukosndx.k ifjoknh dks lsok esa fuEurk O;olkf;d dnkpj.k ekufld d"V rFkk =qfViw.kZ okgu ds mi;ksx u djus ds dkj.k gqbZ {kfriwfrZ ds :i esa 25]00]000@&¼iPphl yk[k :i;s½ dh jkf'k iznku djsaA lh- vukosndx.k ifjoknh dks okn O;; Hkh vnk djsaA Mh- blds vfrfjDr vU; dksbZ vuqrks"k ftls ekuuh; jkT; vk;ksx mfpr le>s og Hkh vukosndx.k ls fnyk;k tk;sA 2- ifjoknh dk ifjokn laf{kIr esa bl izdkj gS fd ifjoknh }kjk ,d ch-,e-MCY;w dkj ekWMy ua- BMW X3 XDRIVE20D, Exterior Color: DEEP SEA BLUER METALLIC, UIpbholstery: LTHR NEVADA BEIGE, Transmission: AUTOMSTYIC TRASM"ISSIO, Chasis No.: WBA WZ570900J7-0518 and Engine No.: 7502852 **HE* 8801-fnukad 29-09-2014 dks vukosnd dz-1 ds Mhyj vukosnd dz-2 ls dz; fd;k x;kA dkj dk jftLVsª'ku ua- C.G.-04-HQ- gSA ;g dkj 49]30]000@&:-esa dz; dh xbZA ftlesa ls 48]00]000@&:- vukosnd dz-3 }kjk Qk;usal fd;k x;kA vukosnd dz-1 ,oa 2 }kjk iz'uk/khu dkj dh rhu o"kZ dh okjaVh ;k ,d yk[k fdyksehVj dh okjaVh iznku dh xbZ FkhA ifjoknh }kjk iz'uk/khu dkj dks vius Lo;a ds mi;ksx rFkk vius ifjokj ds mi;ksx ds fy;s dz; fd;k x;k FkkA iz'uk/khu dkj dz; djus ds dqN fnu ckn ls gh dkj esa =qfV;ka // 3 // vkuk izkjaHk gks xbZA dkj ds batu dks =qfViw.kZ gksus ds dkj.k dkj dz; djus ds N% ekg ckn cnyuk iM+kA blds fy;s vukosnd dz-2 }kjk dkj dks vius odZ'kkWi esa 65 fnu j[kk x;k FkkA blds ckn Hkh vusdks ckj dkj esa =qfV;ka mRiUu gqbZ] ftlesa Vk;j dh [kjkch czsd isM vkSj czsd 'kw dh [kjkch dqysaV dh [kjkch bl izdkj izR;sd ekg dkj esa dksbZ u dksbZ =qfV mRiUu gksrh jgh ftlds dkj.k dHkh 20 fnu dHkh 30 fnu dHkh 45 fnu bl izdkj djhc 335 fnu rd iz'uk/khu dkj vukosnd dz-2 ds odZ'kkWi esa gh jgh gSA blls ;g izekf.kr gksrk gS fd vukosnd dz-1 vkSj 2 }kjk ifjoknh dks =qfViw.kZ okgu dk fodz; fd;k x;k Fkk rFkk mRikndh; =qfV gksus ds dkj.k ftldh fjis;fjax laHko ugha FkhA bl izdkj vukosnd dz-1 ,oa 2 }kjk ifjoknh dks =qfViw.kZ okgu nsdj u dsoy lsok esa fuEurk dh gS oju~ O;olkf;d dnkpj.k Hkh fd;k gSA vr% ifjoknh dk ifjokn Lohdkj fd;k tk;s vkSj ifjokn i= ds dafMdk 29 esa of.kZr vuqlkj vuqrks"k fnyk;k tk;sA 3- ifjoknh }kjk vius vfHkdFku ds leFkZu eas Lo;a dk nks 'kiFk i= fnukafdr 05-11-2016 ,oa 12-06-2017 rFkk lwph vuqlkj nLrkostksa dh QksVksizfr izLrqr fd;k gSA 4- vukosnd dz-1 }kjk izkjafHkd vkifRr lfgr tokcnkok izLrqr dj ;g vfHkopu fd;k x;k fd ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986] dh /kkjk&2¼1½¼d½ ds vuqlkj miHkksDrk dh Js.kh esa ugha vkrk gSA iz'uk/khu okgu dks ifjoknh }kjk ikVZuj'khi QeZ ds uke ls dz; fd;k x;k gS tks ,d O;olkf;d laLFkk gSA iz'uk/khu okgu dk jftLVsª'ku Hkh QeZ ds uke ls djk;k x;k gS rFkk iz'uk/khu okgu dk chek Hkh QeZ ds uke ls djk;k x;k gSA pwafd iz'uk/khu okgu dk mi;ksx O;olkf;d mn~ns'; ls fd;k tk jgk gS blfy;s ifjoknh miHkksDrk ugha gS vkSj ifjoknh dk ifjokn // 4 // la/kkj.kh; ugha gSA vukosnd dz-1 }kjk vkxs vius tokcnkos esa ;g izfrj{kk yh gS fd tks Hkh =qfV;ka iz'uk/khu okgu esa vkbZ gS os lHkh lkekU; :i ls okgu ds ifjpkyu ds dkj.k vkbZ gSA vukosnd dz-1 ,oa 2 }kjk lHkh =qfV;ksa dk fujkdj.k le; ij fd;k x;k gSA dkj esa dksbZ Hkh u rks xaHkhj =qfV gS vkSj u gh dksbZ mRikndh; =qfV gSA vukosnd dz-1 dkj fuekZ.k esa ,d fo'o izfl) ,oa fo'oluh; daiuh gSA tks mRre xq.koRrk okys okguksa dk fuekZ.k djrh gSA vukosnd dz-1 }kjk u rks lsok esa fuEurk dh xbZ gS vkSj u gh dksbZ O;olkf;d dnkpj.k fd;k x;k gSA vr% ifjoknh dk ifjokn fujLr fd;k tk;sA 5- vukosnd dz-1 dh vksj ls vius tokcnkok ds leFkZu esa Jh lq'khy ejkBs dk 'kiFk i= fnukafdr 22-05-2017 rFkk lwph vuqlkj nLrkostksa dh QksVksizfr izLrqr fd;k gSA 6- vukosnd dz-2 }kjk vius tokcnkos esa ;g izfrj{kk yh gS fd ifjoknh }kjk okjaVh ,oa lfoZl iSdst ds laca/k esa fd;k x;k dFku bl rdZ ds lkFk vLohdkj gS fd okgu esa fdlh Hkh izdkj dh okjaVh vukosnd dz-2 ds }kjk u rks nh x;h gS vkSj uk nh tkrh gSA okjaVh okgu fuekZrk }kjk nh tkrh gSA ifjoknh }kjk okgu Lo;a ,oa vius ifjokj ds mi;ksx gsrq dz; ugha dh x;h Fkh] vfirq lR; ;g gS fd ifjoknh }kjk vius O;olkf;d mn~ns';ksa dh iwfrZ gsrq okgu dz; fd;k x;k gS] tSlk fd okgu ds iath;u nLrkostksa ls Li"V gksrk gSA ifjoknh dh okgu dks vuko';d :i ls vukosnd dz-2 ds laLFkku esa dHkh Hkh [kM+k djds ugha j[kk x;k] vfirq tc Hkh ifjoknh dh okgu lq/kkj dk;Z@nq?kZVukRed lq/kkj dk;Z@ba';ksjsal Dyse ds fy, vukosnd dz-2 ds laLFkku esa vkbZ rks ifjoknh dh lgefr ls lq/kkj dk;Z dj mls okgu esa lq/kkj iw.kZ gks tkus dh lwpuk nsdj vukosnd dz-2 }kjk vius leLr nkf;Roksa dk fuoZgu fd;k x;k gSA vukosnd dz-2 }kjk // 5 // fdlh Hkh izdkj ls lsok esa deh ;k O;olkf;d dnkpj.k ugha fd;k x;k gSA ifjoknh okgu pkj ckj Vk;j cnyus ds fy, vukosnd dz-2 ds laLFkku esa Hksth x;h Fkh] ftlesa ls izFke ckj esa okgu dk Vk;j iapj Fkk] ftls mlh le; lq/kkj dj ifjoknh dks iznku fd;k x;k FkkA nwljh ckj 10 fnuksa dk le; bl dkj.k ls yxk Fkk fd chek daiuh us Vk;j dk ba';ksjsal nsus esa mruk le; fy;k FkkA rhljh ckj dsoy rhu fnuksa esa gh ba';ksjsal daiuh ls Lohd`fr vk tkus ij okgu lq/kkj dj ns fn;k x;k FkkA pkSFkh ckj 27 fnu dk le; ifjoknh us okgu ds cuus ds i'pkr~ mls ys tkus esa yxk;k FkkA nks ckj okgu esa cszd iSM ,oa cszd 'kw dh leL;k ds fy, mldh okgu dks yacs le; ds fy, jksdk x;k Fkk] tcfd igyh ckj esa mlh fnu rFkk nwljh ckj esa 6 fnu dk le; yxk Fkk] D;ksafd ifjoknh viuh okgu dks ysus foyac ls vk;k FkkA ifjoknh dh okgu 338 fnuksa rd vyx&vyx f'kdk;rksa ds fy, vukosnd dz-2 ds laLFkku esa [kM+h Fkh] tks fd iw.kZr% vlR; gS ,oa eux<ar gSA ifjoknh dh okgu dh lfoZl fjdkMZ ns[kus ls ;g Li"V gks tkrk gS fd ifjoknh dh okgu dh leL;k,aWa oks leL;k,a gSa] tks vke rkSj ij okgu esa vkrs jgrs gSa vkSj ftls lq/kkjdj ifjoknh dks iqu% lgh daMh'ku esa fn;k tkrk jgk gSA ifjoknh }kjk mDr okgu dk larqf"V iwoZd lapkyu fd;k tk jgk gSa] bl laca/k esa ekuuh; jk"Vªh; vk;ksx ds }kjk vius U;kf;d n`"Vkar Gulab Vs. Force Motors Ltd. & Ant., CC No. 285/2002. esa ;g vfHkfu/kkZfjr fd;k x;k gS fd " if a car is being used for personal use, in a span of two years the car would not have traveled a distance of 28000 k.m. But that apart. the very fact that the car had been run extensively more than 28000 k.m. within a spam of 2 years would go to show that it was not having manufacturing defect at all and the defects, if any was due to normal wear and tear of the vehicle cecause of extensive running."
ekuuh; jk"Vªh; vk;ksx }kjk vius U;kf;d n`"Vkar "Maruti Udyog Ltd. Vs. Hasmukh Lakshmichand (RP No. 827/2004) decoded on 26-05-2009 esa Hkh ;gh vo/kkfjr fd;k x;k gS fd tgka okgu dk yxkrkj lapkyu fd;k // 6 // tkrk gSa] ogka ;g ugha ekuk tk ldrk fd okgu esa eSU;qQSDpfjax fMQsDV gS rFkk okgu dks fjIysl ugha djok;k tk ldrkA mijksDr U;kf;d fofu'p;ksa esa ;g vo/kkfjr fd;k x;k gS fd yacs le; rd okgu dk iw.kZ mi;ksx ,oa miHkksx ;g izekf.kr djrk gS fd okgu esa fdlh izdkj dk eSuqQSDpfjax fMQsDV ugha gSA vr% mDr ifjfLFkfr;ksa esa ifjoknh okgu fjIysl djkus dk vf/kdkjh ugha gSA ifjoknh us fcuk fdlh vk/kkj ds okgu esa fuekZ.k laca/kh dfe;ksa ds vukosndx.k ij vkjksi yxk;s gSa] fuekZ.k laca/kh =qfV okgu esa ik;h tkus okyh lkekU; =qfV;ksa ls fHkUu gksrh gS rFkk okgu esa fuekZ.k laca/kh =qfV;ksa dks fl) djus dk Hkkj ifjoknh ij gksrk gS] tSlk fd ekuuh; jk"Vªh; vk;ksx us ^^MkW- ds-dqekj ek:fr m|ksx fyfeVsM fo:) MkW- ,-,l- ukjk;.kk jko o vU; 2010 lh-ih-ts- 19¼,u-lh-½** esa vfHkfu/kkZfjr fd;k gSA ifjoknh dks fo'okl izn rFkk leqfpr lk{; tks fdlh fo'ks"kK vkWVkseksckby@eSdsfudy bathfu;j ls iq"V gks ds }kjk fl) djuk vko';d gSA ifjoknh us iz'uxr okgu esa eSuqQSDpfjax fMQsDV dk vkjksi ntZ fd;k gS] tcfd fopkjkFkZ ekeys esa ifjoknh us eSuqQSDpfjax fMQsDV ds laca/k esa dksbZ izfrosnu izLrqr ugha fd;k gS vkSj uk gh mlus okgu ds fuekZ.k laca/kh =qfV;ksa dks iq"V djus dk dksbZ iz;Ru fd;k gSA miHkksDrk laj{k.k vf/kfu;e 1986 ds izko/kkuksa ds varxZr ifjoknh ls visf{kr gS fd og ekuuh; eap ls okgu dh Lora= rFkk rduhdh :i ls fuiq.k ,tsalh ls tkWp djkus gsrq okgu dks mUgsa Hkstus gsrq fuosnu djsa rkfd mDr ,tsalh ;g irk yxk lds fd okgu esa dksbZ ,slh =qfV gS vFkok ugha tSlk fd ifjoknh us ifjokn esa vkjksfir dh gSA miHkksDrk laj{k.k vf/kfu;e dh /kkjk&13¼1½¼x½ ds v/khu mijksDr ijh{k.k gsrq ifjoknh ls ,sl ijh{k.k ds djkus esa gksus okys laHkkfor O;; dks ihB esa tek djkuk Hkh visf{kr gSA fopkjkFkZ ekeys eas ifjoknh us ,slh dk;Zokgh ugha dh gS vkSj uk gh fo'ks"kK ds izfrosnu dh lk{; gh izLrqr dh gSA vkxs vukosnd dz-1 }kjk ;g Hkh vfHkdFku fd;k x;k fd ifjoknh }kjk iz'uk/khu okgu ikVZujf'ki QeZ ds // 7 // uke ls fy;k x;k gS] iz'uk/khu okgu dk jftLVsª'ku Hkh QeZ ds uke ls gS rFkk chek Hkh QeZ ds uke ls gSA vr% ifjoknh }kjk izLrqr ifjokn vLi"V] Hkzked o vlR; vk/kkjksa ij gksus ds dkj.k fujLr fd;k tk;sA 7- vukosnd dz-2 dh vksj ls vius tokcnkok ds leFkZu esa Jh lkSjHk 'kkfMY; dk 'kiFk i= fnukafdr 16-06-2017 rFkk lwph vuqlkj nLrkostksa dh QksVksizfr izLrqr fd;k gSA 8- vukosnd dz-3 }kjk vius tokcnkos esa ;g izfrj{kk yh gS fd vukosnd dz-3 ,d cSad gS ftlds }kjk ifjoknh dks dkj ds dz; gsrq Qk;usal fd;k x;k gSA vukosnd dz-3 dk vukosnd dz-1]2 ,oa ifjoknh ds e/; fookn ls dksbZ laca/k ugha gSA vukosnd dz-3 }kjk ifjoknh dks 48]00]000@&:- dk Qk;usal fd;k x;k Fkk ftls ifjoknh }kjk 60 ekfld fd'rksa esa vukosnd dz-3 dks okil djuk Fkk] ijarq ifjoknh }kjk ekfld fd'rksa ds Hkqxrku esa pwd dh tk jgh gSA ifjoknh }kjk vukosnd dz-3 ls tks Qk;usal djk;k x;k gS og ikVZu'khi QeZ ds uke ls djk;k x;k gSA blfy;s ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986] dh /kkjk&2¼1½¼d½ ds vuqlkj miHkksDrk dh Js.kh esa ugha vkrk blfy;s ifjoknh ds ifjokn dks fujLr fd;k tk;sA 9- vukosnd dz-3 dh vksj ls vius tokcnkok ds leFkZu esa Jh nRri jktokMs+] eSustj¼_.k½ vkbZ-lh-vkbZ-lh-vkbZ-jk;iqj dk 'kiFk i= fnukafdr 07-03-2017- rFkk lwph vuqlkj nLrkostksa dh QksVksizfr izLrqr fd;k gSA 10- ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh jkds'k iqjh }kjk fyf[kr rdZ izLrqr dj ;g vk/kkj fy;k x;k fd ifjokn esa vukosnd dz-1 iz'uk/khu okgu dh fuekZ.k daiuh gS vkSj vukosnd dz-2 // 8 // vukosnd dz-1 ds jk;iqj fLFkr Mhyj gSA ,oa vukosnd dz-3 vkbZ-lh-vkbZ- lh-vkbZ- cSad gS ftuds }kjk iz'u/khu okgu dks foRriksf"kr fd;k x;k gSA iz'uk/khu okgu dks ikVZuj'khi QeZ ds uke ls vo'; [kjhnk x;k gS] ijarq iz'uk/khu okgu dk mi;ksx ifjoknh }kjk vius Lo;a ds mi;ksx rFkk vius ifjokj ds mi;ksx gsrq fd;k tk jgk gSA pwafd iz'uk/khu okgu dk mi;ksx O;olkf;d mn~ns'; ls ugha fd;k tk jgk gS blfy;s ifjoknh miHkksDrk dh Js.kh esa vkrk gSA vkxs mUgksaus ;g rdZ izLrqr fd;k fd iz'uk/khu okgu dz; fd;s tkus ds vYi le; ds ckn gh iz'uk/khu okgu esa vusd leL;k,aa mRiUu gks xbZA lcls igys iz'uk/khu okgu dk batu [kjkc gqvk ftls vukosnd dz-2 }kjk cnyk x;kA blds ckn Hkh iz'uk/khu okgu esa Vk;j dk izkCye cszd isM] czsd 'kw dk izkCye 'kkWdvi dk izkCye] dqysaV dk izkCye rFkk vU; dbZ =qfV;ksa dk lkeuk djuk iM+kA iz'uk/khu okgu dqy 337 fnu ls Åij odZ'kkWi esa gh [kM+h jghaA blls ;g izekf.kr gS fd vukosnd dz-1 ,oa 2 }kjk ifjoknh dks =qfViw.kZ okgu dk fodz; fd;k x;kA iz'uk/khu okgu esa mRikndh; =qfV gksus ls gh vYi le; esa fofHkUu =qfV;ksa dk mn~Hko gqvkA vukosnd dz-1 ,oa 2 dk mDr d`R; u dsoy lsok esa ?kksj fuEurk gS oju~ O;olkf;d dnkpj.k Hkh gS vr% ifjoknh dk ifjokn Lohdkj fd;k tk;sA 11- vukosnd dz-1 dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ds-vkj-dqjS'kh }kjk fyf[kr dFku izLrqr dj vfHkdFku fd;k x;k fd iz'uk/khu okgu dks ifjoknh }kjk vius ikVZuj'khi QeZ ds uke ls dz; fd;k x;k gSA iz'uk/khu okgu dk mi;ksx O;olkf;d mn~ns'; ds fy;s fd;k tk jgk gSA blfy;s miHkksDrk laj{k.k vf/kfu;e 1986] 2¼1½¼d½ ds vuqlkj ifjoknh miHkksDrk dh Js.kh esa ugha vkrk gSA blfy;s ifjoknh }kjk izLrqr ifjokn la/kkj.kh; ugha gSA vkxs mUgksus ;g rdZ Hkh izLrqr fd;k fd iz'uk/khu okgu esa tks =qfV;ka ifjoknh }kjk crkbZ xbZ gS os lHkh lkekU;
// 9 // :i ls okgu ds ifjpkyu ls gksus okyh =qfV;ka gS] ftldk fujkdj.k vukosnd d-1 ds Mhyj vukosnd dz-2 }kjk le;≤ ij dj fn;k x;kA gkykafd iz'uk/khu okgu ds batu esa [kjkch Hkh vkbZ Fkh ftldk Hkh fuokj.k vukosnd dz-2 }kjk u;k batu yxkdj dj fn;k x;k FkkA vukosnd dz-1 }kjk lsok esa dksbZ fuEurk ugha dh xbZ gSA ifjoknh }kjk ;g >wBk ifjokn izLrqr fd;k x;k gS tks fujLr fd;s tkus ;ksX; gSa 12- vukosnd dz-2 dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh lat; uk;d }kjk fyf[kr rdZ izLrqr dj ;g vk/kkj fy;k gS fd ifjoknh }kjk vukosnd dz-2 ls ,d ch-,e-MCY;w dkj fnukad 29-09-2013 dks dz; fd;k x;k FkkA iz'uk/khu okgu dh rhu o"kZ dh okjaVh ;k ,d yk[k fd-eh- tks igys gks vukosnd dz-1 daiuh }kjk nh xbZ FkhA ifjoknh }kjk iz'uk/khu okgu dks O;olkf;d mn~ns';ksa dh iwfrZ gsrq dz; fd;k x;k gSA blfy;s iz'uk/khu okgu dks ikVZujf'ki QeZ ds uke ls gh dz; fd;k x;k gSA jftLVsª'ku djk;k x;k gS rFkk ikVZujf'ki QeZ ds uke ls gh iz'uk/khu okgu dk chek Hkh djk;k x;k gSA pwafd ifjoknh }kjk iz'uk/khu okgu dk mi;ksx O;olkf;d mn~ns';ksa ds fy;s fd;k tk jgk gS blfy;s miHkksDrk laj{k.k vf/kfu;e dh /kkjk 2¼1½¼d½ ds vuqlkj ifjoknh miHkksDrk dh Js.kh esa ugha vkrk gSA blfy;s ifjoknh }kjk izLrqr ifjokn la/kkj.kh; ugha gSA tgka rd iz'uk/khu okgu ds =qfViw.kZ gksus dk iz'u gSA iz'uk/khu okgu esa dksbZ Hkh mRikndh; =qfV ugha gSA ifjoknh }kjk ;g dFku vo'; fd;k x;k gS fd iz'uk/khu okgu esa mRikndh; =qfV gS ijarq ifjoknh }kjk vius dFku ds leFkZu esa dksbZ Hkh fo'ks"kK fjiksVZ ;k fdlh vuqHkoh eSdsfud dh fjiksVZ dks izdj.k esa izLrqr ugha fd;k gSA ftlds vHkko esa ifjoknh }kjk fd;k x;k dFku Lohdk;Z ugha gSA iz'uk/khu okgu esa ftruh Hkh =qfV;ka vkbZ gS ftlesa batu dh [kjkch Vk;j dh [kjkch cszd isM ,oa cszd 'kw dh [kjkch dwyasV dh [kjkch ;g lc okgu dh lkekU; =qfV;ka gS tks okgu ds // 10 // ifjpkyu gksus ds QyLo:i mRiUu gksrh gSA vukosnd dz-2 }kjk tc&tc iz'uk/khu okgu dks vukosnd dz-2 ds odZ'kkWi esa gksus okyh fofHkUu =qfV;ksa ds yk;k x;k vukosnd dz-2 }kjk mu =qfV;kas dk Rofjr fujkdj.k fd;k x;kA vukosnd dz-2 }kjk dksbZ Hkh lsok esa fuEurk rFkk O;olkf;d dnkpj.k ugha fd;k x;k gSA ifjoknh }kjk vlR; vk/kkjksa ij ifjokn izLrqr fd;k x;k tks fujLr fd;s tkus ;ksX; gSA 13- vukosnd dz-3 dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh fiz;kad feJk }kjk rdZ izLrqr fd;k x;k gS fd vukosnd dz-3 ,d cSad gS ftlds }kjk ifjoknh dks iz'uk/khu okgu ds fy;s Qk;usal fd;k x;k FkkA izdj.k esa eq[; fookn vukosnd dz-1 ,oa 2 rFkk ifjoknh ds e/; gSA vukosnd dz-3 }kjk u rks lsok esa dksbZ fuEurk dh xbZ gS u gh O;olkf;d dnkpj.k fd;k x;k gS vr% ifjoknh dk ifjokn fujLr fd;k tk;sA 14- gekjs }kjk mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k x;k rFkk ewy vfHkys[k dk ifj'khyu fd;k x;kA 15- vukosnd dz-1 }kjk vius tokcnkos esa ;g izkjafHkd vkifRr yh xbZ gS fd ifjoknh pwafd ,d O;olkf;d laLFkku gS vksj iz'uk/khu okgu blh O;olkf;d laLFkku ds uke ls dz; fd;k x;k gS blfy;s ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 2 ¼1½¼d½ ds varxZr miHkksDrk dh Js.kh esa ugha vkrk gSA vukosnd dz-1 ds tokcnkos dh dafMdk fuEukuqlkj gS%& "1. That on a perusal of the complaint and the documents 'placed on record by the Complainant, it is evidently clear that the Complainant does not fall within the definition of "consumer" as defined under Section 2(1)(d) of the Act in as much as the Complainant purchased the vehicle for a commercial purpose and is in the name of juridical entity as is apparent from the certificate of registration of the car. Further, the insurance of the car is also in the name of the said juridical entity and the loan was also borrowed for purchase of car from Opposite Party No.3 in the name of the Complainant which is a // 11 // juridical entity/proprietorship firm which is running commercial activities. Therefore, the present Complaint is liable to be dismissed in limine on this ground alone."
16- vukosnd dz-2 }kjk Hkh vius tokc nkos ds vfrfjDr dFku [kaM dh dafMdk 1 esa ;g vfHkdFku fd;k gS %& ^^1- ;g fd] ifjoknh }kjk izLrqr ifjokn i= miHkksDr laj{k.k vf/kfu;e 1986 dh /kkjk&2¼1½ ds varxZr f'kdk;r] f'kdk;rdrkZ miHkksDrk fookn ,oa lfoZl dh ifjHkk"kk dh ifjf/k esa ugha vkrk gSa] D;ksafd mDr vf/kfu;e ds varxZr ifjoknh vkSj mldk ifjokn i= iks"k.kh; ugha gS] D;ksafd ifjoknh daT;qej dh Js.kh esa ugha vkrk gSA iz'uxr okgu dk iath;u esllZ d`".kk eksVlZ ds uke ls gqvk gSa] tks fd ifjoknh ds O;olkf;d laLFkku dk uke gSa] ftlls fd okgu ds mi;ksx fdl gsrq gksuk gSa] dk Li"V mnkgj.k gSA** 17- vukosnd dz-3 }kjk Hkh vius tokc nkos dh dafMdk 4 esa ifjoknh ds miHkksDrk dh Js.kh esa u vkus dk vfHkdFku fd;k gS tks fuEukuqlkj gS%& "4. The answering opposite party does not subscribe the correctness of facts contained herein this paragraph. To set the position straight it is submitted that the complainant being partnership firm is shown to be a juristic person by the fiction created under the provision of the Consumer Protection Act, 1986, but at the same time there could not be any "family use" of the vehicle in question by such person by any stretch of imagination."
18- ifjokn ds fujkdjh.k gsrq loZizFke bl iz'u ij fopkj.k vko';d gS fd izLrqr ifjokn esa ifjoknh miHkksDrk laj{k.k vf/kfu;e dh /kkjk&2 ¼1½¼d½ ds vuqlkj miHkksDrk dh Js.kh esa vkrk gS ;k ugha\ ;g ,d fof/kd iz'u gS vkSj blds fu/kkZj.k ds ckn gh ;g fofu'p; fd;k tk;sxk fd izLrqr ifjokn la/kkj.kh; gS ;k ugha gSA 19- ;gka ge miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk&2¼1½¼Mh½ dks mn~?k`r djuk pkgsaxs tks bl izdkj gS%& // 12 // ¼?k½ **miHkksDrk** ls ,slk dksbZ O;fDr vfHkizsr gS] tks& ¼i½ fdlh ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lank; fd;k x;k gS] vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lank; dh i}fr ds v/khu fdlh eky dks dz; djrk gS] vkSj blds vUrxZr ,sls fdlh O;fDr ls fHkUu] tks ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lank; fd;k x;k gS ;k Hkkxr% opu fn;k x;k gS ;k vkLFkfxr lank; dh i}fr ds v/khu eky dks dz; djrk gS ;k ,sls eky dk dksbZ iz;ksxdrkZ Hkh gS] tc ,slk iz;ksx ,sls O;fDr ds vuqeksnu ls fd;k tkrk gS fdUrq blds vUrxZr ,slk dksbZ O;fDr ugha gS tks ,sls eky dks iqu% fodz; ;k fdlh okf.kfT;d iz;kstu ds fy, vfHkizkIr djrk gS] vkSj ¼ii½ fdlh ,sls izfrQy ds fy, ftldk lank; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkxr% lank; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS] ;k fdlh vkLFkfxr lank; dh i}fr ds v/khu lsokvksa dks [HkkM+s ij ysrk gS ;k miHkksx djrk gS] vkSj blds vUrxZr ,sls fdlh O;fDr ls fHkUu tks ,sls fdlh izfrQy ds fy, ftldk lank; fd;k x;k gS vkSj opu fn;k x;k gS vkSj Hkkxr% lank; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lank; dh i}fr ds v/khu lsokvksa dks [HkkM+s ij ysrk gS ;k miHkksx djrk gS] ,slh lsokvksa dk dksbZ fgrkf/kdkjh Hkh gS tc ,slh lsokvksa dk mi;ksx izFke of.kZr O;fDr ds vuqeksnu ls fd;k tkrk gS [fdUrq blesa ,slk O;fDr 'kkfey ugha gS] tks fdlh okf.kfT;d iz;kstu ds fy, ,slh lsok izkIr djrk gSA] Li"Vhdj.k & [bl [k.M ds iz;kstuksa ds fy, **okf.kfT;d mn~ns';** esa Lojkstxkj lk/ku }kjk mlds vkthfodk miktZu ds ,dek= mn~~ns'; ds fy, mlds }kjk dz; fd, x;s vkSj mi;ksx fd, x;s eky vkSj mlds }kjk izkIr lsok ds O;fDr }kjk iz;ksx 'kkfey ugha gSA] 20- gekjs }kjk izdj.k esa izLrqr nLrkotksa rFkk lk{;ksa dk ifj'khyu fd;k x;kA ifjoknh }kjk vukosnd dz-1]2 ,oa 3 dh mijksDr izkjafHkd vkifRr;ksa ds [kaMukFkZ ,d vfrfjDr 'kiFk i= fnukafdr 12-06-2017 izdj.k // 13 // esa izLrqr fd;k x;k gSA vfrfjDr 'kiFk i= dk ifj'khyu fd;k x;kA vfrfjDr 'kiFk i= dh dafMdk 3 fuEukuqlkj gS%& "3. That the Objection taken by the Ops that complainant has purchased the vehicle for commercial purpose is baseless and false. The Complainant in his complaint has clearly mentioned that he has purchased the vehicle for his personal use and he is using the vehicle himself. As far as the registration of the vehicle and the finance facility as well availed by the name of the partnership firm-Shree Krishna Motors is concerned, we want to draw your kind notice towards the loan amount of 48,00,000/- which could not be sanctioned only on behalf of any or both of the partners' individual ITR basis. But it also doesn't mean that the vehicle of the firm cannot be employed for personal use other than business purpose or nobody can be allowed with the consent of the owner (partners) for getting facility of the same, and can't getting that facility other than business purpose be for personal, or for carrying personal the route, that may also be during emergency hours for carrying someone in need for medication as well. All the documents regarding this have been filed before the Hon'ble Commission. Therefore the objection taken by the Ops on this point is baseless and likely to be rejected."
21- bl vfrfjDr 'kiFk i= esa ifjoknh }kjk Lo;a Lohdkj fd;k x;k gS fd ifjoknh dk O;olkf;d laLFkku Jh d`".kk eksVlZ ,d ikVZujf'ki QeZ gSA iz'uk/khu okgu dks blh QeZ ds uke ls dz; fd;k x;k gSA iz'uk/khu okgu dk jftLVsª'ku rFkk chek Hkh blh QeZ ds uke ls gS rFkk iz'uk/khu okgu dks vukosnd dz-3 ls Qk;usal Hkh blh QeZ ds uke ls djk;k x;k gSA 22- vukosndx.k }kjk izdj.k esa izLrqr ekuuh; jk"Vªh; vk;ksx ds fuEu U;k;n`"Vkar dk voyacu fy;k x;k gSA mDr n`"Vkar esa ekuuh; jk"Vªh; vk;ksx }kjk ;g vfHkfu/kkZfjr fd;k x;k gS fd ;fn dkj daiuh@O;olkf;d laLFkku ds uke ls dz; dh tkrh gS rks Hkys gh mldk mi;ksx Mk;jsDVj@deZpkjh vius O;fDrxr mi;ksx ds fy, djs mls O;olkf;d mi;ksx ds fy;s ekuk tk;sxkA // 14 // 23- ekuuh; jk"Vªh; vk;ksx us ifjokn izdj.k dzekad 51@2006 Crompton Greaves Limited and ors. Vs. Daimler Chrysler India Private Limited and ors. vkns'k fnukad 08-07-2016 esa ;g fu/kkZfjr fd;k gS fd%& "11. for the reasons stated hereinabove, the isssue referred to the larger Bench is answered as follows:-
"(a) If a car or any other goods are abtained or any services are hired or availed by a company for the use/personal use of its directors of employees, such a transaction does not amount to purchase of goods or hiring or availing of services are used solely for the personal Purposes of the directors or employees of the company or they are used primarily for the use of the directors or employees of the company and incidentally for the purposes of the company.
(b) The purchase of a car or any other goods or hiring or availing of services by a company for the purposes of the company amount to purchase for a commercial purpose, even if such a car or other goods or such services are incidentally used by the directors or employees of the company for their personal purposes."
24- bl izdkj mijksDr U;k;n`"Vkar ds vkyksd esa ;g fu/kkZfjr fd;k tkrk gS fd iz'uk/khu okgu ftls ikVZujf'ki QeZ] esllZ Jh d`".kk eksVlZ ds uke ls dz; fd;k x;k Fkk dks O;olkf;d mn~ns'; ls dz; fd;k x;k gSA ge ;gka vukosndx.k ds bl rdZ dks Lohdkj ;ksX; ikrs gSa fd iz'uk/khu okgu dks O;olkf;d mn~ns'; ls dz; fd;k x;k Fkk blfy;s ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk&2¼1½¼d½ ds vuqlkj miHkksDrk dh Js.kh esa ugha vkrs gSaA miHkksDrk dh Js.kh esa ugha vkus ds QyLo:i izLrqr ifjokn la/kkj.kh; ugha gSA 25- pwafd ifjoknh ds miHkksDrk dh Js.kh esa u vkus ds dkj.k izLrqr ifjokn la/kkj.kh; ugha gSA blfy;s ifjokn ij xq.k&nks"k ds vk/kkj ij dksbZ fopkj.k ugha fd;k tk jgk gSA // 15 // 26- mijksDr foospuk ds ifjisz{; esa ge bl fu"d"kZ ij igqaprs gSa fd ifjoknh us O;olkf;d iz;kstu ds fy;s okgu dks dz; fd;k Fkk vkSj mldk mi;ksx O;olkf;d iz;kstu ds fy;s dj jgk Fkk blfy;s ifjoknh miHkksDrk ugha gS vkSj ;g fookn miHkksDrk fookn ugha gS vkSj bl vk/kkj ij ifjokn miHkksDrk laj{k.k vf/kfu;e 1986] ds varxZr la/kkj.kh; ugha gSA 27- vr% ifjoknh dk ifjokn fujLr fd;k tkrk gSA izdj.k dh ifjfLFkfr;ksa dks ns[krs gq;s i{kdkj viuk&viuk O;; ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL; lnL;
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