State Consumer Disputes Redressal Commission
Bharat Mahasangh Through General ... vs Chandrakant Bargaiya & Anr. on 4 October, 2017
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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2017/143 lafLFkr fnukad&22-02-2017 Hkkjr la?k }kjk egkizca/kd] nf{k.k iwoZ e/; jsYos ]fcykliqj ftyk&fcykliqj ¼N-x-½ ----- vihykFkhZ@vukosnd fo:) 1 panzdkar cM+xS;~;k mez&33 o"kZ firk &v'kksd/kj cM+xS;~;k ] 2- Jhefr f'k[kk cM+xS;~;k ] mez&28 o"kZ ifr&panzdkar cM+xS;~;k ] nksuksa fuoklh&Dok uacj&07&, lM+d uacj&35 ] lsDVj&04] fHkykbZ] ftyk nqxZ ¼N-x-½ ------ [email protected] le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k A ekuuh; Jh Mh-ds-iksn~nkj] lnL; A ekuuh; Jh ujsanz xqIrk ] lnL; A // 2 // i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh vkj-ds-'kqDyk ] vf/koDRkk A mRrjoknhx.k dh vksj ls Jh eukst nqcs ]vf/koDrk A vkns'k fnukad% 04-10-2017 }kjk%&ekuuh; U;k;ewfrZZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@vukosnd us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqxZ ¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k Øekad&2016@435 esa ikfjr vkns'k fnukad& 11-01-2017 ftlds }kjk ifjoknh ds ifjokn dks vkaf'kd :i ls Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd %& ^^¼1½ vukosn d ] ifjoknhx.k dks {kfriwf rZ jkf'k :-
2]15]500@& ¼nks yk[k ian zg gtkj ika p lkS :i,½ vnk djs a A ¼2½ vukosn d] ifjoknhx.k mDr jkf'k ij ifjokn izL rqf r fnuka d &20-05-2016 ls fnuka d rd 9 izf r'kr okf"kZd dh nj ls C;kt Hkh izn ku djs a A ¼3½ vukosn d] ifjoknhx.k dks ekufld {kfriwf rZ ds :i es a :-
50]000@& ¼ipkl gtkj :i,½ vnk djs a A ¼4½ vukosn d ] ifjoknhx.k dks okn&O;; ds :i es a :- 5]000@& ¼ ika p gtkj :i,½ Hkh vnk djs a A ls nqf[kr gksdj izLrqr fd;k gS A 02- ftyk Qksje ds le{k ifjoknh dk ifjokn laf{kIr esa bl izdkj jgk gS fd ifjoknhx.k tks vkil esa ifr&ifRu gSa ] ds }kjk vukosnd ds tksu ls // 3 // lapkfyr gksus okyh Vªsu vejdaVd lqijQkLV ,Dlizsl ls nqxZ ls mefj;k ,oa mefj;k ls nqxZ vkokxeu gsrq bZ&fVdV Ø; dh ,oa vukosnd ds [kkrs esa vkjf{kr f}rh; Js.kh 'k;u;ku dh fdjk;k dh jkf'k dk Hkqxrku fd;k A ftlesa mDr Vªsu Øekad&12854 ls nqxZ okilh gsrq ;k=k fnukad&25@11@2015 dks mefj;k ls nqxZ vkus gsrq vkjf{kr fVdV ih- ,u-vkj- Øekad&8241534385 nks cFkZ Hkh bZ fjtosZ'ku fVdV usV }kjk vius fuokl LFkku nqxZ ls gh Ø; fd;k x;k A vkosnd Øekad&1 }kjk yh xbZ bZ fVdV esa mefj;k ls nqxZ dh ;k=k okilh gsrq lhV dh vkcaVu fLFkfr vfuf'pr gksdj izrh{kk Øe dh Fkh A fu/kkZfjr ;k=k fnukad 25-11-2015 dks vukosnd }kjk izrh{kk Øe dks lekIr dj vejdaVd lqijQkLV Vªsu dh vkjf{kr dksp esa lhVksa dh miyC/krk gksus ls ] vkosndx.kksa ds i{k esa vkosnd Øekad&1 dks vejdaVd Vªsu ds dksp Øekad& ,l&6 esa vkjf{kr cFkZ Øekad&52 ,oa vkosfndk Øekad&2 dks dksp Øekad ,l&12 esa cFkZ Øekad&39 vkcafVr dh xbZ Fkh A vkcafVr cFkZ Øekad ,oa dksp esa i;kZIr nwjh gksus ls Loa; dks gksus okyh vlqfo/kk dks n`f"Vxr~ j[krs gq, vkosnd Øekad&1 ds i{k esa lqfuf'pr~ dh xbZ lhV tks dksp Øekad& ,l&6 cFkZ Øekad&52 esa Fkh ] ogh laiw.kZ lkekuksa lfgr vkosndx.k us ;k=k djuk lqfuf'pr~ fd;k A vkosndx.k }kjk vukosnd }kjk vkcafVr cFkZ dksp uacj ,l&12 esa cFkZ Øekad&39 dk R;kx dj ,&6 esa izkIr fupyh lhV Øekad&52 esa Loa; ds lkFk ys tk;s tk jgs dherh diM+s ,oa fookg ds le; ds tsojksa ds lkeku okyk ,d VªkWyh cSx dks lhV Øekad&52 ds uhps yksgs dh tathj ls cka/kdj mlesa // 4 // rkyk yxk fn;k ,oa fuf'pr Hkko ,oa fo'okl ds lkFk viuh ;k=k e/; jkf= ds yxHkx 12-30 cts izkjaHk fd;k ,oa e/; jkf= dk le; gksus ,oa vU; ;kf=;ksa dks vkjke ,oa lksus esa gksus okyh vlqfo/kk ls cpus ds fy, vU; ;kf=;ksa }kjk izdk'k dh O;oLFkk gsrq yxk;s x;s V~;wc ykbZV cYc dks can dj fn;k x;k ,oa vkosndx.k Hkh fuf'pr~ gksdj vkjke djus yxs A fnukad&26-11-2015 dks vejdaVd lqijQkLV ,Dlizsl ds HkkBkikjk LVs'ku igqapus ij vkosndx.k us vU; ;kf=;ksa ds LVs'ku igqapus ij mrjus ds fy, gks jgh gypy ij ,oa HkkBkikjk esa lkeku fudkyus gsrq iz;kl djus ij vkosndx.k Hkh viuh lhV ij tkxdj mB x;s ,oa lhV ds uhps tathj ls cka/kdkj j[ks x;s vius VªkWyh cSx dks cka/kdj j[ks x;s LFkku ij ugha ns[kk ,oa vius lkeku dh VªkWyh cSx dks lhV ds uhps ugha ik;k rc mls vius }kjk j[ks x;s lkeku okys VªkWyh cSx dks cka/kdj j[kh tathj ls yxs rkyk dks VwVk ik;kA vkosndx.k tks uofookfgr gksdj vius ikfjokfjd dk;ZØe ls Hkkx ysdj okil nqxZ vius ?kj vk jgs Fks ftuds }kjk vius VªkWyh cSx esa fookg ds le; dh dherh 3 lkfM+;ka tks izR;sd yxHkx :- 3000@& ¼ rhu gtkj :i;ksa ½ dh dqy :- 9000@& ¼ukS gtkj :i, ½ dh ,oa fookg dk vkosnd Øekad&1 ds fookg dk lwV dherh :- 10]000@&¼nl gtkj :i,½ ,oa izfr fnol igus tkus okyh lkfM+;ka ,oa iSaV o 'kVZ dherh :- 15]000@& ¼ianzg gtkj :i,½ rFkk dherh Lo.kZ vkHkw"k.k ftlesa 2 lksus ds daxu otuh 30.160 mg rksyk dherh jkf'k :- 84448@&¼pkSjklh gtkj pkj lkS vM+rkyhl :i,½ ,oa 4 lksus dh daxu i`Fkd ls dqy otuh 19.480 mg // 5 // dher yxHkx 54544@& ¼pkSou gtkj ikap lkS pkSokyhl :i,½ ,oa Lo.kZ dk xys dk gkj e; dku ds VkWIl lfgr dqy otuh 18.620 mg rksyk ftldh dher 52880@& ¼ckou gtkj vkB lkS vLlh :i,½ ,oa VªkWyh cSx dher :- 1500@& ¼ianzg lkS :i,½ dqy jkf'k 2]27]372@&¼nks yk[k lRrkbZl gtkj rhu lkS cgRrj :i,½ dh vkfFkZd {kfr mBkdj ogu djuk iM+ jgk gS A vkosndx.kksa us vius VªkWyh cSx ,oa mlesa j[ks dherh lkeku ] oL= Lo.kZ vkHkw"k.k ds pksjh pys tkus dh f'kdk;r jk;iqj jsYos iqfyl Fkkuk jk;iqj dks ?kVuk fnukad&26-11-2015 dks gh jsYos LVs'ku esa mrjdj fyf[kr esa dh A vkosndx.k ds Vªsu Øekad&12854 vejdaVd lqijQkLV ,Dlizsl ls ;k=k fnukad&25-11-2015 dks mefj;k ls nqxZ vkrs le; ;k=k izkjaHk fd;s tkus ij mRiUu gqvk A i'pkr~ fnukad&26-11-
2015 dks HkkBkikjk LVs'ku ij mRiUu gqvk ] tc vukosnd dh Vªsu ls vkosndx.k dk VªkWyh cSx e; lkeku pksjh pys x;s lkekuksa dh lwpuk fyf[kr esa fn;s tkus ij mRiUu gqvk A vukosnd dks vkosnd ds vf/koDrk ekQZr izsf"kr iathd`r ikorh i= fnukad&23-02-2016 dks izsf"kr dj vukosnd ls mlds lsok esa fuEurk ,oa muds lkekuksa dh lqj{kk esa pwd ls mRiUu vkfFkZd {kfr dh ekax dh xbZ ] ftldh lwpuk vukosnd dks fnukad&24-02-2016 dks izkIr gqbZ A vukosnd }kjk lwpuk izkfIr ds ckotwn vkosnd dks mRiUu {kfr dh iwfrZ ugha dh xbZ A blfy, ifjoknhx.k dks ;g ifjokn ykus dh vko';drk iM+h gS A vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkos A // 6 // 03 ftyk Qksje ds le{k vukosnd dk fyf[kr dFku bl izdkj jgk gS fd ;fn vkosndx.k us vkjf{kr cFkZ ,l&12 ds cFkZ Øekad&39 dk R;kx dj ,l&6 ds fupys lhV esa voS/kkfud :i ls viuk rFkkdfFkr dherh lkeku cxSj jsYos ls vkjf{kr djk;s fcuk j[k fn;k rks blds fy, og Loa; ftEesnkj gS A vkosfndk }kjk dsoy ;k=k ds fy, viuk vkj{k.k djk;k Fkk fd ifjoknh }kjk jsYos eSU;qvy o fu;e ds vuqlkj muds }kjk lkeku ;k yxst dk cqfdax ugha djk;k x;k Fkk fd vkosndx.k us vius lkFk esa j[ks VªkWyh cSx esa rhu dherh lkM+h yxHkx 9000@& ¼ukS gtkj :i,½ fookg dk lwV yxHkx :- 10]000@&¼nl gtkj :i,½ lkM+h ,oa isaV 'kVZ 15000@&¼ianzg gtkj :i,½ dherh Lo.kZvkHkw"k.k nks lksus ds daxu :-84448@&¼pkSjklh gtkj pkj lkS vM+rkyhl :i,½ pkj lksus ds daxu otuh 90-40 ,e-th- dherh yxHkx 54540@&¼pkSou gtkj ikap lkS pkyhl :i,½ lksus dk gkj ] dku dk VkWi :- 52]880@&¼ckou gtkj vkB lkS vLlh :i,½ ,oa VªkWyh cSx dh dher :- 1500@& ¼ianzg lkS :i,½ dq-:- 2]27]372@&¼nks yk[k lRrkbZl gtkj rhu lkS cgRrj :i,½ dh dksbZ cqfdax ugha djk;k x;k Fkk A Hkkjr ljdkj jsy ea=ky; }kjk ds fu;e 1101 ds vuqlkj ;fn dksbZ ;k=h dherh lkeku lksuk]pkanh ysdj py jgk gks rks bldh ?kks"k.kk djuk vko';d gS ] vU;Fkk jsYos ,DV dh /kkjk&103 ¼2½ ds vuqlkj rFkk jsYos ,DV 1989 dh /kkjk&100 ds vuqlkj ;fn ;k=h }kjk dksbZ eky dk cqfdax fjtoZs'ku fVdV ds lkFk ugha djk;k tkrk rks ,sls eky ds pksjh gks tkus ;k ml le; u"V gks tkus ds fy, jsYos dks tokcnkj ;k mRrjnk;h ugha Bgjk ldrk A pwafd // 7 // ifjoknh us jsYos vf/kfu;e dh /kkjk&100 ds vuqlkj rFkk jsYos :Yl ds vuqlkj vius lkFk ys tk jgs dherh lksus dh pSu ] VkWIl ] daxu ] gkj lkeku vkfn dh cqfdax ugha djk;h Fkh ] blfy, ml laca/k esa jsYos izca/ku dks mRrjnk;h ugha Bgjk;k tk ldrk A vkosnd vius lkFk D;k&D;k lkeku ysdj ;k=k dj jgk Fkk ] bldh dksbZ lwpuk vukosnd ;k vukosnd ds v/khuLFk deZpkjh@vf/kdkjh dks ugha nh Fkh ] ftlds fy, vkosfndk Loa; ftEesnkj gS fd blds vykok jsYos ds ;k=k ds nkSjku fdlh Hkh gkfu ;k {kfriwfrZ ds fy, jsy nkok vf/kdj.k 1987 dh /kkjk&13&1 ¼d½ ds rgr~ Qksje dks lquokbZ dk {ks=kf/kdkj ugha gS A ,slh fLFkfr esa ] ifjoknhx.k dk ifjokn izpyu ;ksX; ugha gS A 04 mHk;&i{k }kjk fd;s x;s vfHkopu ] 'kiFk&i= ,oa nLrkosth lk{; dh foospuk i'pkr~ ftyk Qksje us ifjoknhx.k ds ifjokn dks Lohdkj fd;k gS] ftlds fo:) ;g vihy gS A 05 ifjoknh dh vksj ls ftyk Qksje ds le{k vius i{k leFkZu esa Fkkuk izHkkjh jsYos iqfyl jk;iqj dks dh xbZ f'kdk;r fnukad&26-11-2015 dh Nk;kizfr (Anx A-01)] vkosndx.k }kjk ik;y TosylZ ls [kjhns x, Lo.kkZHkw"k.kksa fnukad&04-06-2014 ,oa 20-05-2015 dh Nk;kizfr (Anx A-02)] vukosnd dks izsf"kr vf/koDrk ekQZr jftLVMZ fof/kd lwpuk fnukad&23- 02-2016 dh Nk;kizfr] (Anx A-03)] vukosnd dks izsf"kr jftLVMZ i= dh Mkd jlhn ,oa vfHkLohd`fr fnukad&23-02-2016 dh Nk;kizfr (Anx A-04)] // 8 // vfHkLohd`fr&i= fnukad&24-02-2016 dh Nk;kizfr (Anx A-05)] ds'k eseks ik;y TosylZ fnukad&20-05-2015 dk vly ] ds'k eseks ikW;y TosylZ fnukad&04-06-2014 dk vly (Anx A-02 A)] vukosnd ds vkbZ vkj-lh- Vh-lh- [kkrs esa vkosnd }kjk vius fHkykbZ fLFkr cSad [kkrs }kjk fd;k x;k Hkqxrku fnukad&14-11-2015 dh Nk;kizfr (Anx A-06)] vukosnd }kjk vkosnd ds eksckbZy uacj ij vkjf{kr fd;s tkus rFkk fVdV dk eSlst fnukad&26-11-2015 dh Nk;kizfr (Anx A-07)] vukosnd dks vkosnd ds vf/koDrk }kjk izsf"kr fof/kd lwpuk fnukad&23-02-2016 dh Nk;kizfr (Anx A-3A)] Hkkjrh; Mkd jlhn fnukad&23-02-2016 dk vly] (Anx A- 04 A)] vukosnd dks izkIr fof/kd lwpuk i= dh ikorh fnukad&24-02- 2016 dk vly (Anx A-05 A)] jsYos iqfyl jk;iqj dks dh xbZ f'kdk;r dh Nk;kizfr (Anx A-08)] dks nLrkost ds :i esa izLrqr fd;k gSA 06 vukosnd dh vksj ls ftyk Qksje ds le{k vius i{k leFkZu esa dksbZ nLrkost izLrqr ugha fd;k x;k gSA 07- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okys vf/koDrk Jh vkj-
ds-'kqDyk us fyf[kr rdZ izLrqr djrs gq, ;g vk/kkj fy;k gS fd ifjoknhx.k us vejdaVd lqijQkLV Vªsu ls nqxZ ls mefj;k ,oa mefj;k ls nqxZ dk fVdV Ø; fd;k Fkk vkSj mUgsa dksp uacj&,l&06 esa ;k=k fnukad& 25-11-2015 dks crk;k x;k gS ] ijarq ifjoknhx.k us jsy ea=ky; ds fu;e 1101 ds vuqlkj ;fn dksbZ ;k=h dherh lkeku ysdj py jgk gks rks bldh ?kks"k.kk djuk vko';d gS ] vU;Fkk jsYos ,DV dh /kkjk& // 9 // 103¼2½ ds vuqlkj rFkk jsYos ,DV 1989 dh /kkjk &100 ds vuqlkj lkeku dh gkfu ;k {kfr ds fy, mRrjnk;h ugha gS rFkk pksjh dh ?kVuk mefj;k vkSj fcykliqj ds e/; gqbZ gS A blfy, miHkksDrk Qksje nqxZ dks {ks=kf/kdkj izkIr ugha gS rFkk vf/kfu;e 1987 ds vfLrRo esa vkus ds ckn /kkjk&13 ,oa 15 ds izko/kku ds vuqlkj ftyk Qksje dk {ks=kf/kdkj oftZr gS A pwafd ] ftyk Qksje us bu lc rF;ksa dks /;ku fn;s fcuk =qfViw.kZ vkns'k ikfjr dj fn;k gS A vr% vihykFkhZ@vukosnd ds vihy dks Lohdkj fd;k tkos A ftyk Qksje }kjk ikfjr vkkyksP; vkns'k dks vikLr fd;k tkos A ifjoknhx.k ds ifjokn dks fujLr fd;k tkos A vihykFkhZ@vukosnd us vius rdZ ds leFkZu esa Revision Petition N0- 1916/2014 The East Coast Railways & anr Vs Kadambari Rama Joga & anr esa ikfjr vkns'k fnukad&21-04-2017] Revision Petition N0- 590/2015 Chief Station Manager & anr Vs Smt Mamta Agrawal esa ikfjr vkns'k fnukad& 12-09-2017] Revision Petition N0- 3265/2014 Dinesh Agrawal Vs Indian Railway & Anr esa ikfjr vkns'k fnukad&03-09-2015] rFkk izFke vihy Øekad&,Q-,-2015@400 nf{k.k iwoZ e/; jsYos fcykliqj }kjk egkizca/kd fo:) foosd fNCck esa bl vk;ksx }kjk ikfjr vkns'k fnukad&12-04-2016] dk voyacu fy;k gS A 08- [email protected] dh vksj ls milatkr gksus okys vf/koDrk Jh eukst nqcs us fyf[kr rdZ izLrqr djrs gq, ;g vk/kkj fy;k gS fd ifjoknhx.k fnukad&25@11@2015 dks mefj;k ls nqxZ vkus gsrq Vªsu // 10 // Øekad&12854 ] vkjf{kr fVdV ih-,u-vkj- Øekad&8241534385 nks cFkZ Hkh bZ fjtosZ'ku fVdV usV }kjk vius fuokl LFkku nqxZ ls gh Ø; dj vkj{k.k djok;k Fkk vkSj vejdaVd Vªsu ds dksp Øekad& ,l&6 esa vkjf{kr cFkZ Øekad &52 ,oa vkosfndk Øekad&2 dks dksp Øekad ,l&12 esa cFkZ Øekad&39 vkcafVr dh xbZ Fkh A vkcafVr cFkZ Øekad ,oa dksp esa i;kZIr nwjh gksus ls Loa; dks gksus okyh vlqfo/kk dks n`f"Vxr~ j[krs gq, vkosnd Øekad&1 ds i{k esa lqfuf'pr~ dh xbZ lhV tks dksp Øekad& ,l&6 cFkZ Øekad&52 esa Fkh ] ogh laiw.kZ lkekuksa lfgr vkosndx.k us ;k=k djuk lqfuf'pr~ fd;k A ifjoknhx.k }kjk vukosnd }kjk vkcafVr cFkZ dksp uacj ,l&12 esa cFkZ Øekad&39 dk R;kx dj ,l&6 esa izkIr fupyh lhV Øekad&52 esa Loa; ds lkFk ys tk;s tk jgs dherh diM+s ,oa fookg ds le; ds tsojksa ds lkeku okyk ,d VªkWyh cSx dks lhV Øekad&52 ds uhps yksgs dh tathj ls cka/kdj mlesa rkyk yxk fn;k vkSj ;k=k ds nkSjku lkeku pksjh gqvk Fkk vkSj ml le; vkjf{kr dksp esa gh vukjf{kr oxZ ds yksxksa dk vkokxeu csjksdVksdj tkjh jgk vkSj fdlh Hkh izdkj ls vukjf{kr Js.kh ds ;kf=;ksa dks vkokxeu ls euk ugha fd;k x;k vkSj njoktk Hkh [kqyk gh NksM+ fn;k x;k ] blhfy, uqdlku gqvk ] vukosnd mlds fy, mRrjnk;h gSa A ftyk Qksje us tks vkns'k ikfjr fd;k gS ] og iw.kZr% mfpr gS ] mlesa fdlh izdkj dh vfu;errk ,oa voS/kkfudrk ugha gS A vr% vihykFkhZ dk vihy fujLr fd;s tkus ;ksX; gS A vr% vihykFkhZ dh vihy fujLr fd;k tkos A ftyk Qksje }kjk ikfjr vkns'k dks ;Fkkor~ j[kk tkos A // 11 // [email protected] us vius rdZ ds leFkZu esa Sumatidevi M. Dhanwatay Vs Union Of India & Ors 2004 (III) L.S.C.T. 119 Supreme Court ds U;k; n`"Vkar dk voyacu fy;k gS A 09- geus ] mHk;&i{k ds fo}ku vf/koDrk dk rdZ Jo.k fd;k vkSj ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk ifj'khyu fd;k A 10- ifjoknhx.k us vius ifjokn&i= dh dafMdk&2 esa vfHkopu fd;k gS fd ifjoknhx.k vkil esa ifr&ifRu gSa ] ds }kjk vukosnd ds tksu ls lapkfyr gksus okyh Vªsu vejdaVd lqijQkLV ,Dlizsl ls nqxZ ls mefj;k ,oa mefj;k ls nqxZ vkokxeu gsrq bZ&fVdV Ø; dh ,oa vukosnd ds [kkrs esa vkjf{kr f}rh; Js.kh 'k;u;ku dh fdjk;k dh jkf'k dk Hkqxrku fd;k A ftlesa mDr Vªsu Øekad&12854 ls nqxZ okilh gsrq ;k=k fnukad&25@11@2015 dks mefj;k ls nqxZ vkus gsrq vkjf{kr fVdV ih- ,u-vkj- Øekad&8241534385 nks cFkZ Hkh bZ fjtosZ'ku fVdV usV }kjk vius fuokl LFkku nqxZ ls gh Ø; fd;k x;k A vkosnd Øekad&1 }kjk yh xbZ bZ fVdV esa mefj;k ls nqxZ dh ;k=k okilh gsrq lhV dh vkcaVu fLFkfr vfuf'pr gksdj izrh{kk Øe dh Fkh A fu/kkZfjr ;k=k fnukad 25-11-2015 dks vukosnd }kjk izrh{kk Øe dks lekIr dj vejdaVd lqijQkLV Vªsu dh vkjf{kr dksp esa lhVksa dh miyC/krk gksus ls ] vkosndx.kksa ds i{k esa vkosnd Øekad&1 dks vejdaVd Vªsu ds dksp Øekad& ,l&6 esa cFkZ Øekad&52 ,oa vkosfndk Øekad&2 dks dksp // 12 // Øekad ,l&12 esa cFkZ Øekad&39 vkcafVr dh xbZ Fkh A ifjoknhx.k dh vksj ls Li"V :i ls vfHkopu fd;k x;k gS fd mlus nqxZ ls bZ&fVdV ds ek/;e ls fVdV cqd djk;k Fkk A ifjoknhx.k dh vksj ls ,usD'kpj&,&7 izLrqr fd;k x;k gS ] ftlds ifj'khyu ls ifjoknhx.k }kjk mefj;k ls nqxZ bZ&fVdV ds ek/;e ls cqd djk;k x;k gS vkSj ,slh fLFkfr esa Hkkxr% dk okn dkj.k nqxZ esa Hkh mRiUu gksrk gS] blfy, ftyk Qksje nqxZ dks Hkh ifjokn lquokbZ dk {ks=kf/kdkj izkIr gS A 11- ifjoknhx.k us ;g vfHkopu fd;k gS fd fnukad&25-11-2015 dks dksp ,l&6 esa lhV Øekad&52 ds uhps cSx dks yksgs dh tathj ls cka/kdj mlesa rkyk yxk fn;k Fkk A ifjoknhx.k us ,usD'kpj&1 fyf[kr fjiksVZ fcykliqj esa fd;k gS ] mlesa Hkh crk;k x;k gS fd fnukad&25-11-2015 dks vejdaVd ,Dlizsl ,l&6 lhV uacj &52 esa viuh ifRu ds lkFk ;k=k dj jgk Fkk ] bl nkSjku fcykliqj esa mldh VªkWyh lwVdsl pksjh gks x;k Fkk A VªkWyh cSx esa D;k&D;k lkeku Fkk ] bldk mYys[k fd;k x;k gS A ifjoknhx.k dh vksj ls fnukad&23-02-2016 dks ,usD'kpj&3 dk jftLVMZ uksfVl Hkh vukosnd dks izsf"kr fd;k x;k gS ] mlds Hkh lkekuksa dk mYys[k gS vkSj pksjh pys tkus dk mYys[k fd;k x;k gS A ,usD'kpj& ,&8 ifjoknh Øekad&1 panzdkar cM+xS;~;k }kjk dh xbZ fyf[kr fjiksVZ dh dkcZu dkih gS A bu nLrkostksa ds ifj'khyu ls Li"V gS fd ifjoknhx.k us vius lkekuksa dks ,l&6 dksp ds cFkZ Øekad&52 esa lhV ds uhps j[kdj fof/kor~ ykWd fd;k Fkk A bl izdkj lkekuksa dks lqjf{kr j[kk // 13 // x;k Fkk rFkk ifjoknhx.k us Li"V :i ls vfHkopu fd;k gS fd mDr dksp esa vukf/kd`r O;fDr;ksa dk vkokxeu csjksdVksd tkjh jgk ,oa njoktk Hkh [kqyk NksM+ fn;k x;k Fkk A bl izdkj Li"V gS fd vkjf{kr dksp esa Hkh vukosnd ds deZpkfj;ksa }kjk lqj{kk dk leqfpr mik; ugha fd;k x;k Fkk vkSj vukf/kd`r ;kf=;ksa }kjk ;k=k dh tk jgh Fkh A 12- vukosnd dh vksj ls /kkjk&100 jsy vf/kfu;e] 1989] ,oa /kkjk&103 jsy vf/kfu;e] 1989] dk voyacu fy;k x;k gS A 13- /kkjk&100 jsy vf/kfu;e] 1989] ;g crk;k x;k gS fd%& **100- lkeku ds okgd ds :Ik mRrjnkf;Ro& jsy iz'kklu fdlh lkeku dh gkfu] uk'k] uqdlku] {k; ;k vifjnku ds fy, rHkh mRrjnk;h gksxk] tc fdlh jsy lsod us lkeku cqd fd;k gks vkSj mlds fy, jlhn nh gks rFkk ml lkeku dh n'kk esa tks ;k=h }kjk vius Hkkjlk/ku esa ogu fd;k tkrk gS] tc ;g Hkh lkfcr dj fn;k tkrk gS fd gkfu] uk'k] uqdlku ;k {k; mldh ;k mlds fdlh lsod dh mis{kk ;k vopkj ds dkj.k gqvk FkkA** 14- /kkjk&103 jsy vf/kfu;e] 1989] esa ;g crk;k x;k gS fd%& **103- fdlh ijs"k.k ds laca/k esa /kuh; nkf;Ro dh lhek& ¼1½ tgka dksbZ ijs"k.k jsy iz'kklu dks jsy }kjk ogu fd, tkus ds fy, lkSaik tkrk gS vkSj ,sls ijs"k.k dk ewY; ijs"k.k }kjk mi/kkjk ¼2½ ds v/khu visf{kr :Ik esa ?kksf"kr ugha fd;k // 14 // tkrk gS] ogka fdlh ijs"k.k dh gkfu] uk'k] uqdlku] {k; ;k vifjnku ds fy, jsy iz'kklu ds nkf;Ro dh jde fdlh Hkh n'kk esa ,slh jde ls vf/kd ugha gksxh] tks ,sls ijs"kd ds] tks fofgr fd;k tk,] out ds izfr funsZ'k ls ifjdfyr dh tkrh gS vkSj tgka ,sls ijs"k.k esa dksbZ tho&tUrq gS] ogka nkf;Ro ,slh jde ls vf/kd ugha gksxk] tks fofgr dh tk,A ¼2½ mi/kkjk ¼1½ esa fdlh ckr ds gksrs gq, Hkh] tgka ijs"kd jsy iz'kklu dks jsy }kjk ogu ds fy, fdlh ijs"k.k dks lkSais tkus ds le; mldk ewY; ?kksf"kr djrk gS vkSj ,sls izfr'kr izHkkj dk] tks fofgr fd;k tk,] ,sls ijs"k.k ds mrus ewY; ij] tks mi/kkjk ¼1½ ds v/khu] ;FkkfLFkfr] ifjdfyr ;k fofufnZ"V jsy iz'kklu ds nkf;Ro ls vf/kd gS] lank; djrk gS] ogka ,sls ijs"k.k dh gkfu] uk'k] uqdlku] {k; ;k vifjnku ds fy, jsy iz'kklu dk nkf;Ro bl izdkj ?kksf"kr ewY; ls vf/kd ugha gksxkA ¼3½ dsUnzh; ljdkj le;≤ ij vf/klwpuk }kjk ;g funsZ'k ns ldsxh fd ,slk eky] tks vf/klwpuk esa fofufnZ"V fd;k tk,] jsy }kjk ogu ds fy, rc rd Lohdkj ugha fd;k tk,xk] tc rd fd ,sls eky dk mi/kkjk ¼2½ ds v/khu ;Fkk visf{kr ewY; ?kksf"kr u fd;k x;k gks vkSj izfr'kr izHkkj dk lank; u fd;k x;k gksA // 15 // 15- /kkjk&100 ds ifj'khyu ls Li"V izdV gksrk gS fd /kkjk&100 dk mica/k nks Hkkx esa gSA izFke Hkkx ds vuqlkj fdlh lkeku dh gkfu] uk'k] uqdlku] {k; ;k vifjnku ds fy, jsYos iz'kklu rHkh mRrjnk;h gksxk rc fdlh jsYos lsod us lkeku cqd dh gks vkSj jlhn nh gks vkSj nwljs Hkkx ds vuqlkj tc lkeku ;k=h }kjk vius lkFk ys tk;k tkrk gS vkSj ml lkeku dks fdlh izdkj dh gkfu] uk'k] {k; ;k {kfr dkfjr gksrk gS vkSj ;g lkfcr dj fn;k tkrk gS fd mDr gkfu] uk'k] {k; ;k {kfr dkfjr gqvk gS ;k jsYos ds fdlh lsod dh fdlh mis{kk ;k vopkj ds dkj.k gqvk gS rc jsYos iz'kklu {kfr ds fy, nkf;Rok/khu gksxkA ifjoknhx.k us vius lkekuksa dks ,l&6 dksp ds cFkZ Øekad&52 esa lhV ds uhps j[kdj fof/kor~ ykWd fd;k Fkk A bl izdkj lkekuksa dks lqjf{kr j[kk x;k Fkk A ,slh fLFkfr esa ] ifjoknhx.k ds dFku ij vfo'okl djus dk dksbZ vk/kkj fo|eku ugha gS A 16- vihykFkhZ@vukosnd dh vksj ls ;g crkus dk iz;kl fd;k x;k gS fd jsYos fVªC;wuy ,DV] 1987 dh /kkjk&15 ds varxZr ftyk Qksje dks ifjokn dh lquokbZ dk {ks=kf/kdkj izkIr ugha gSA vihykFkhZ@ vukosnd dk mDr rdZ Lohdkj fd;s tkus ;ksX; ugha gSA 17- /kkjk&15 jsy vf/kfu;e] 1989] esa ;g crk;k x;k gS fd%& **15- uqdlku ;k gkfu ds fy, jde dk lank;&¼1½ jsy iz'kklu ds fo:) dksbZ okn bl v/;k; ds iwoZxkeh mica/kksa esa ls // 16 // fdlh ds }kjk iznRr 'kfDr;ksa ds iz;ksx esa dkfjr fdlh uqdlku ;k gkfu ds fy, dksbZ jde olwy djus ds fy, ugha yk;k tk,xkA ¼2½ jsy iz'kklu] bl v/;k; ds iwoZxkeh mica/kksa esa ls fdlh ds }kjk iznRr 'kfDr;ksa ds iz;ksx esa dkfjr fdlh uqdlku ;k gkfu ds fy, lank; djsxk ;k lank; fufonRr djsxk vkSj bl izdkj lanRr ;k fufonRr fdlh jde dh Ik;kZIrrk ds ckjs esa ;k jde izkIr djus ds fy, gdnkj O;fDr;ksa ds ckjs esa fookn dh n'kk esa og fookn dks rRdky ftys ds ftyk U;k;k/kh'k ds fofu'p; ds fy, fufnZ"V djsxk vkSj mldk ml ij fofu'p; vafre gksxk% ijUrq tgka jsy iz'kklu ,sls fookn ds izkjaHk dh rkjh[k ls lkB fnu ds Hkhrj ,slk funsZ'k djus esa vlQy jgrk gS] ogka ftyk U;k;k/kh'k lac) O;fDr }kjk mls vkosnu fd, tkus ij] jsy iz'kklu dks funsZ'k dj ldsxk fd og ml fookn dks mlds fofu'p; ds fy, fufnZ"V djsA ¼3½ mi/kkjk ¼2½ ds v/khu funsZ'k flfoy izfdz;k lafgrk] 1908 ¼1908 dk 5½ dh /kkjk 36 ds v/khu vihy ekuk tk,xk vkSj mldk fuiVkjk rn~uqlkj fd;k tk,xkA ¼4½ tgka fdlh jde dk mi/kkjk ¼2½ }kjk vkisf{kr :Ik esa lnk; fd;k x;k gS] ogka jsy iz'kklu ml le; izo`Rr fdlh vU; fof/k esa fdlh ckr ds gksrs gq, Hkh bl izdkj lanRr fdlh jde ds // 17 // laca/k esa fdlh O;fDr ds izfr lHkh nkf;Roksa ls] os tks Hkh gksa] mUeksfpr fd;k tk,xkA ** 18- /kkjk&15 ds ifj'khyu ls Li"V gS fd dsoy mUgha izdj.kksa esa ftldk mYys[k /kkjk&13 esa fd;k x;k gS] lquokbZ dk {ks=kf/kdkj izkIr gS tcfd /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] esa ;g crk;k x;k gS fd %& **3- vf/kfu;e dk fdlh vU; fof/k ds vYihdj.k esa u gksuk&bl vf/kfu;e ds miyC/k rRle; izo`Rr fdlh vU; fof/k ds mica/kksa ds vfrfjDr gksaxs u fd mlds vYihdj.k esaA** 19- M/s National Seeds Corporation Ltd. vs. M. Madhusudhan Reddy, 2013 (4) CPR 345 (SC), esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "29. The remedy of arbitration is not the only remedy available to a grower. Rather, it is an optional remedy. He can either seek reference to an arbitrator or file a complaint under the Consumer Act. If the grower opts for the remedy of arbitration, then it may be possible to say that he cannot, subsequently, filed complaint under the Consumer Act. However, if he chooses to file a complaint in the first instance before the competent Consumer Forum, then he cannot be denied relief by invoking Section 8 of the Arbitration and Conciliation Act, 1996 Act. Moreover, the plain language of Section 3 of the Consumer Act makes it clear that the remedy available in that Act is in addition to and not in derogation of the provisions of any other law for the time being in force. In Fair Air Engineers (P) Ltd. v. N.K. Modi // 18 // (supra), the 2 - Judge Bench interpreted that section and held as under :-
"the provisions of the Act are to be construed widely to give effect to the object and purpose of the Act. It is seen that Section 3 envisages that the provisions of the Act are in addition to and are not in derogation of any other law in force. It is true, as rightly contended by Shri Suri, that the words "in derogation of the provisions of any other law for the time being in force" would be given proper meaning and effect and if the complaint is not stayed and the parties are not relegated to the arbitration, the Act purports to operate in derogation of the Arbitration Act. Prima facie, the contention appears to be plausible but on construction and conspectus of the provisions of the Act we think that the contention is not well founded. Parliament is aware of the provisions of the Arbitration Act and the Contract Act, 1872 and the consequential remedy available under Section 9 of the Code of Civil Procedure, i.e., to avail of right of civil action in a competent court of civil jurisdiction. Nonetheless, the Act provides the additional remedy.
It would, therefore, be clear that the legislature intended to provide a remedy in addition to the consentient arbitration which could be enforced under the Arbitration Act or the civil action in a suit under the provisions of the Code of Civil Procedure. Thereby, as seen, Section 34 of the Act does not confer in automatic right nor create an automatic embargo on the exercise of the power by the judicial authority under the Act. It is a matter of discretion. Considered from this perspective, we hold that though the District Forum, State // 19 // Commission and National Commission are judicial authorities, for the purpose of Section 34 of the Arbitration Act, in view of the object of the Act and by operation of Section 3 thereof, we are of the considered view that it would be appropriate that these forums created under the Act are at liberty to proceed with the matters in accordance with the provisions of the Act rather than relegating the parties to an arbitration proceedings pursuant to a contract entered into between the parties. The reason is that the Act intends to relieve the consumers of the cumbersome arbitration proceedings or civil action unless the forums on their own and on the peculiar facts and circumstances of a particular case, come to the conclusion that the appropriate forum for adjudication of the disputes would be otherwise those given in the Act."
20- Union of India & Anr. Vs. Savitaben Sumanbhai Patel III (2011) CPJ 34 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "7. It is thus clear from the above that Section 3 of the Consumer Protection Act, 1986 provides additional remedy to the consumer and as such the Consumer Fora are competent to entertain claims covered and filed under the relevant section of the Railways Act, 1989/Railway Claims Tribunal Act, 1987. In the instant case, the points of law are similar to those in Vinaya Vilas Sawant (Supra). Therefore, following the above judgment of this Commission as well as a host of other judgments with similar conclusion, we agree with the Fara below that the present case is not barred by jurisdiction. So far as the merits of // 20 // the case are concerned, the Fora below based on credible evidence produced before it had concluded that the Petitioners were also guilty of negligence and deficiency in service. In fact, petitioners themselves have conceded that there was no railway over-bridge available at the Atul Railways Station and that passengers wishing to board the train coming from Mumbai and going towards Valsad would have to cross the railway tracks which at all times can be a hazardous and dangerous proposition. Denial by the Petitioners that the goods train did have lights and gave necessary warning signals while it was transiting the Atul Railway Station has not been proved either through and affidavit of the concerned driver or any other credible evidence. 21- Vinaya Vilas Sawant (Smt.) Vs. Union of India I (2008) CPJ 13 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "(ii) Consumer- Railway passenger- Person who purchases ticket for travelling by Railway is consumer- He avails services of Railways including use of platform, footpath, over-bridges for ingress and egress from train- Entitled to file complaint in case of any deficiency in service in providing defective ingress or egress which causes injury."
22- mijksDr U;k; n`"Vkarksa ds ifjizs{; esa /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] ds izko/kku ds ifjizs{; esa ;g Li"V gS fd ifjoknhx.k }kjk fof/kor~ ,l&6 dksp ds cFkZ uacj&52 gS ] mls vkcafVr Fkk ] uhps lkeku dks mls fof/kor~ tathj ls cka/kdj ykWd dj lqjf{kr j[kk x;k Fkk vkSj ;k=k ds // 21 // ifjoknhx.k vukosnd dk **miHkksDRkk** gS vkSj vihykFkhZ@vukosnd mlds **lsok iznkrk** gSa vkSj vihykFkhZ@vukosnd }kjk ifjoknhx.k dks gqbZ {kfr ds fy, dks {kfriwfrZ uk dj fuf'pr :Ik ls lsok esa deh fd;k gS vkSj ,slh fLFkfr esa ifjoknhx.k dks /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk Qksje ds le{k ifjokn lafLFkr djus dk vf/kdkj izkIr gS vkSj ftyk Qksje us mfpr :Ik ls ifjoknhx.k ds ifjokn ij laKku fy;k gSA 23- ftyk Qksje nqxZ us ifjoknhx.k dks muds lkekuksa dh {kfriwfrZ dh jkf'k :-2]15]500@&¼nks yk[k ianzg gtkj ikap lkS :i,½ fnyk;k gS ] ftlds laca/k esa ftyk Qksje us vkyksP; vkns'k dh dafMdk&19 esa ;g crk;k gS fd ifjoknhx.k }kjk ,usD'kpj&,&2 ds nLrkost Hkh is'k gS] ftlds vuqlkj daxu ] pqM+h] nkuk vaxwBh] usdysl : 78,500 + 1,37,000= dqy 2,15,500 :- dh uqdlkuh gqbZ gS A ifjoknhx.k dh vksj ls ,usD'kpj&,&1 dk fjiksVZ izLrqr fd;k x;k gS ] mlesa VªkWyh cSx dksp ] 2 daxu ] 4 pwM+h ] lksus dk ,d usdysl vkSj dku ds VkWIl dk mYys[k fd;k gS vkSj ;g fjiksVZ fnukad&26-11-2015 dks ntZ djk;k x;k gS rFkk ;k=k fnukad& 25-11-2015 dks izkjaHk dh xbZ gS A fjiksVZ fcuk foyac fd;s ntZ djk;k x;k gS A ftlesa lkekuksa dk fooj.k gS vkSj ifjoknhx.k dh vksj ls ,usD'kpj&,&2 , dS'k eseks izLrqr fd;k x;k gS ] mlds ifj'khyu ls Li"V gS fd ftyk Qksje us tks {kfriwfrZ fnyk;k x;k gS ] og iw.kZr% mfpr gS A ftyk Qksje dk mDr fu"d"kZ iw.kZr% mfpr gS ] mlesa fdlh izdkj dh // 22 // vfu;ferrk ,oa voS/kkfudrk ugha gS A ftyk Qksje us ifjokn izLrqfr fnukad&20-05-2016 ls jde vnk;xh fnukad rd 9 izfr'kr okf"kZd dh nj ls C;kt fnyk;k gS ] og Hkh mfpr gS A okn O;; 5000@& ¼ikap gtkj :i,½ fnyk;k gS ] og Hkh mfpr gS A 24- tgka rd ekufld {kfriwfrZ dk laca/k gS fd ftyk Qksje us ifjoknhx.k dks 9 izfr'kr okf"kZd dh nj ls C;kt fnyk;k gS ] mls ns[krs gq, :-
50]000@& ¼ipkl gtkj :i,½ dh ekufld {kfriwfrZ fnyk;k gS ] og vR;f/kd gS A ekufld {kfriwfrZ ds fy, :- 10]000@& ¼nl gtkj :i, ½ fnyk;k tkuk mfpr ,oa i;kZIr gksxk A 25 mijksDr foospuk ds ifjizs{; esa ] vihykFkhZx.k }kjk izLrqr vihy vkaf'kd :i ls Lohdkj fd;k tkrk gS A ftyk Qksje us vkns'k dh dafMdk&21 dh midafMdk&1 ] 2 ,oa 4 esa tks vkns'k ikfjr fd;k gS ] mls ;Fkkor~ j[kk tkrk gS ] mldh iqf"V dh tkrh gS A ftyk Qksje us vkns'k dh dafMdk&21 dh midafMdk&3 esa tks ekufld {kfriwfrZ fnyk;k gS ] mls :ikarfjr djrs gq, ;g vknsf'kr fd;k tkrk gS fd vukosnd ] ifjoknhx.k dks ekufld {kfriwfrZ ds fy, : 50]000@& ¼ ipkl gtkj :i, ½ ds LFkku ij : 10]000@& ¼nl gtkj :i,½ vnk djsaxs A bl vihy dk O;; i{kdkj&viuk&viuk ogu djsaxs A ¼ U;k;ewfrZ vkj-,l-'kekZ ½ ¼ Mh-ds-iksn~nkj ½ ¼ujsanz xqIrk½ v/;{k lnL; lnL;
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