Section 3(i) in Rajasthan Electricity Regulatory Commission (Distribution Licensees Standards of Performance) Regulations, 2003
(i)The licensee shall register every complaint made by a consumer whether verbally or in writing regarding failure/interruption of power supply, quality of power supply, meters/meter boxes/metering systems service line, payment of bills and other services relating to power supply, in a register to be maintained for this purpose. A unique number shall be allotted to each complaint. This complaint number shall be conveyed to the consumer. The licensee shall ensure redressal of all complaints promptly.
