Section 3(9) in Orissa Electricity Regulatory Commission (Grievances Redressal Forum and Ombudsman) Regulations, 2004
(9)The Licensee shall establish such number of Forms so as to ensure that the Forum decides every complaint within a maximum period of 45 days from the date of receipt of complaint by it. The Licensee shall clearly state the location and the jurisdiction of each Forum in case of more than one Forum.
