Section 8(3) in The Post Office Savings Bank General Rules, 1981
(3)If the passbook is lost, stolen, destroyed or spoilt while in custody of the depositor, be shall be issued a duplicate passbook on his paying a fee of ten rupees and on completion of such enquiries as the Post Office Savings Bank may consider necessary and no such fee shall be charged if the Head Postmaster is satisfied that the circumstances in which the passbook was lost, stolen, destroyed or spoilt were beyond the control of the depositor.
