State Consumer Disputes Redressal Commission
Narendra Kumar Sahu S/O. Yadu Ram Sahu vs National Insurance Company Limited ... on 11 March, 2026
Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
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---------------------- vihykFkhZ@ifjoknh -
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---------------------- mRrjoknh@fo:) i{kdkj- le{k% ekuuh; U;k;ewfrZ Jh xkSre pkSjfM+;k] v/;{k-
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vafre rdZ esa mifLFkr& vihykFkhZ dh vksj ls Jh g"kZn O;kl] vf/koDrkA mRrjoknh dh vksj ls Jh ih- ds- ikWy] vf/koDrkA vkns'k ¼ }kjk& izeksn dqekj oekZ] lnL; ½ vihykFkhZ@ifjoknh uss ;g vihy /kkjk&41 miHkksDrk laj{k.k vf/kfu;e] 2019 ds varxZr ftyk miHkksDrk fookn izfrrks"k vk;ksx] jktukanxkao¼N-x½ ¼ftls vkxs laf{kIr esa **lacfa /kr ftyk vk;ksx** lacksf/kr fd;k tk,xk½ }kjk ifjokn izdj.k dzekad&lhlh@24@167 i{kdkj ^^ujsUnz dqekj lkgw fo:) us'kuy ba';ksjsl a daiuh fyfeVsM** esa ikfjr vkns'k fnukad&25-06-2025 ftlds }kjk vihykFkhZ@ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls {kqC/k gksdj izLrqr fd;k gSA Dismissed Page 1 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
02- lacfa /kr ftyk vk;ksx ds le{k vihykFkhZ@ifjoknh dk ifjokn laf{kIr esa bl izdkj jgk gS fd vihykFkhZ@ifjoknh us pksyke.Mye~ QkbZusal daiuh ls _.k izkIr dj okgu Ø-&lh-th-&08&,-,Dl-&5949 v'kksd fyySaM o"kZ 2023 esa Ø; fd;k x;k Fkk ftldk chek mRrjoknh@fo:) i{kdkj ls ikWfylh Ø- &29320031236360003372 fnukad 09-08-2023 ls fnukad&08-08-2024 rd dh vof/k ds fy;s ,Mvku ikWfylh ds djk;k Fkk] fnukad&07-12-2023 dks vihykFkhZ@ifjoknh gSnjkckn ls mDr okgu lh-th-&08&,- ,Dl&5949 ls jsyos iVjh yksM dj vuqxquwj pkSd us'kuy gkbZos Fkkuk & dhekiqj ftyk&djhe uxj rsyaxkuk igqapk Fkk fd yxHkx 'kke 05-00 cts ,d vU; okgu dks cpkus ds Qsj esa okgu vfu;af=r gksdj fMokbZMj ls Vdjkdj nq?kZVukxzLr gks x;k ftlesa okgu pkyd dks van:uh pksV yxus ds dkj.k jktukanxkao vLirky esa bZykt ds nkSjku fnukad&10-12-2023 dks e`R;q gks xbZA nq?kZVuk dh lwpuk mRrjoknh@fo:) i{kdj dks nh xbZ rFkk fnukad&15-02-2014 dks vU; okgu esa yksM dj nq?kZVukxzLr okgu dks v'kksd fyys.M ds 'kks&:e o/kZeku vkWVkseksckbZy dqEgkjh jk;iqj ds odZ'kkWi esa lq/kkj gsrq fnukad&22-02-2024 dks Hkstk x;kA fnukad&12-07-2024 dks odZ'kkWi ls okgu lq/kkjdj vihykFkhZ@ifjoknh dks gs.Mvksoj fd;k x;kA bl izdkj nq?kZVuk fnukad ls dqy 143 fnu yx x;s ftlls vihykFkhZ@ifjoknh dks vkfFkZd uqdlku gqvkA okgu lq/kkj esa vk, dqy [kpZ dh jkf'k&13]18]408@&¼rsjg yk[k vV~Bkjg gtkj pkj lkS vkB :i;s½ [kpZ gq,A rsyaxkuk ls jk;iqj ykus dk [kpZ 70]000@&¼lRrj gtkj :i;s½ yxkA mRrjoknh@fo:) i{kdkj }kjk 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dk Hkqxrku fd;k x;k ,oa 'ks"k jkf'k&3]06]200@&¼rhu yk[k N% gtkj nks lkS :i;s½ vihykFkhZ@ifjoknh dks o/kZeku vkWVkseksckbZy jk;iqj dks uxn Hkqxrku djuk iM+k rc vihykFkhZ@ifjoknh dks fnukad&12-07-2024 dks okgu dh fMyhojh fd;k x;kA vihykFkhZ@ifjoknh dk okgu Hkqxrku uk fd;s tkus ds Dismissed Page 2 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
dkj.k 214 fnu [kMs+ jgus dk [kpZ 2]000@&¼nks gtkj :i;s½ izfrfnu dh nj ls dqy &4]28]000@&¼pkj yk[k vV~BkbZl gtkj :i;s½ ,oa okgu dks ykus esa [kpZ 70]000@&¼lRrj gtkj :i;s½ dk Hkqxrku mRrjoknh@fo:) i{kdkj ds }kjk ugha fd;k x;kA vihykFkhZ@ifjoknh }kjk izkIr dh xbZ chek ikWfylh ds vk/kkj ij vkbZ- Mh- oh- oSY;w 52]25]000@&¼ckou yk[k iPphl gtkj :i;s½ dks /;ku essa u j[kdj mijksDr jkf'k dh dVkSrh dj lsok esa deh ,oa =qfV dkfjr dh xbZ gSA mRrjoknh@fo:) i{kdkj }kjk 'ks"k jkf'k dk Hkqxrku ugha fd;s tkus ij fnukad&28-08-2024 dks vihykFkhZ@ifjoknh }kjk vius vf/koDrk ds ek/;e ls jftLVMZ uksfVl izsf"kr fd;k x;k tks izkIr gksus ds mijkar Hkh 'ks"k jkf'k dk Hkqxrku ugha fd;k x;k tks mRrjoknh@fo:) i{kdkj dh lsok esa deh dks izekf.kr djrk gS ftlds dkj.k vihykFkhZ@ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 03- mRrjoknh@fo:) i{kdkj dh vksj ls lacfa /kr ftyk vk;ksx ds le{k fyf[kr dFku izLrqr dj ;g cpko fy;k gS fd vihykFkhZ@ifjoknh }kjk nq?kZVuk dh lwpuk nsus ds i'pkr~ vihykFkhZ@ifjoknh ds okgu dks tkap mijkar 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dk Hkqxrku fd;k tk pqdk gSA vihykFkhZ@ifjoknh }kjk ykypo'k 3]05]200@&¼rhu yk[k ikap gtkj nks lkS :i;s½ izkIr djus gsrq nkok jkf'k is'k fd;k x;k gSA vihykFkhZ@ifjoknh ds okgu esa fy;s x;s ikWfylh vuqlkj okgu dk ynku Hkkj 47]500 fdyksxz ke ds Hkkj ij tkjh fd;k x;k Fkk] tcfd tkap esa okgu dh {kerk ls vf/kd 54]000 fdyksxzke Hkkj ynku Fkk tks fd vksojyksM gksus ds dkj.k 25 izfr'kr Dyse jkf'k dk dkVk tkuk pkfg, ;k vf/kdre 50]000@&¼ipkl gtkj :i;s½ dkVh tkuh pkfg,A vr% varj dh jkf'k olwyus gsrq i= fy[kk x;k FkkA vr% fu;ekuqlkj Dismissed Page 3 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
vihykFkhZ@ifjoknh dks 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dk Hkqxrku fd;k tk pqdk gS tks fd fu;ekuqlkj gksus ls fdlh izdkj dh vU; jkf'k dk Hkqxrku ugha fd;k tk ldrk gSA vr% vihykFkhZ@ifjoknh }kjk izLrqr ifjokn lO;; fujLr fd;s tkus dk fuosnu fd;k x;k gSA 04- lacfa /kr ftyk vk;ksx us mHk;i{k dh vksj ls izLrqr vfHkopu] 'kiFk&i= ,oa nLrkosth lk{; dh foospuk i'pkr~ vihykFkhZ@ifjoknh ds ifjokn dks fujLr fd;k gS ftlds fo:) ;g vihy gSA 05- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh g"kZn O;kl us fyf[kr rdZ izLrqr dj ;g dFku fd;k gS fd ekuuh; ftyk vk;ksx }kjk fMLpktZ Ogkmpj esa vihykFkhZ@ifjoknh ds gLrk{kj gksus ek= ls mDr nLrkost dks vihykFkhZ@ifjoknh ds fo:) fu"df"kZr dj fof/k dh xaHkhj Hkwy dkfjr dh gSA ekuuh; ftyk vk;ksx }kjk izdj.k esa izLrqr losZ fjiksVZ dks izekf.kr fd;s fcuk gh vafre ,oa izekf.kr eku fy;k x;k gSA vihykFkhZ@ifjoknh }kjk vius okgu dh ejEer esa 13]18]408@&¼rsjg yk[k vV~Bkjg gtkj pkj lkS vkB :i;s½ O;; gksus laca/kh leLr fcyksa dks izLrqr fd;k gSA vihykFkhZ@ifjoknh ds okgu ds nLRkkostksa esa izkjaHk ls chekd`r okgu dk ynku Hkkj 54000Kg jgk gSA vihykFkhZ@ifjoknh ds okgu ,oa nLrkostksa dk HkkSfrd lR;kiu djus ds mijkar gh mRrjoknh@fo:) i{kdkj }kjk vihykFkhZ@ifjoknh ds okgu gsrq chek ikWfylh tkjh dh xbZ gS] fdarq ckotwn blds mRrjoknh@fo:) i{kdkj }kjk {kfriwfrZ jkf'k esa 50]000@&¼ipkl gtkj :i;s½ dh fof/k fo:) ,oa vuSfrd dVkSrh dh xbZ gS] tcfd bl lac/a k esa vihykFkhZ@ifjoknh dks iznRr chek izek.k i= esa dksbZ 'krZ mYysf[kr ugha gS vkSj uk gh mRrjoknh@fo:) i{kdkj }kjk ,slk dksbZ nLrkost izLrqr fd;k x;k gS Dismissed Page 4 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
ftlls nf'kZr gks fd vihykFkhZ@ifjoknh ds okgu dk ynku Hkkj 47500 Kg FkkA ekuuh; ftyk vk;ksx }kjk vihykFkhZ@ifjoknh ds nq?kZVukxzLr okgu ds 214 fnuksa rd [kMs+ jgus esa gq, uqdlku dks mDr okgu ls izfrfnu izkIr gksus okyh vk; ds nLrkostksa dks izLrqr dj fl) fd;s tkus dh vis{kk djuk fof/k dh xaHkhj Hkwy gS ,oa fof/k ds LFkkfir fl)karksa ds foijhr gS] tcfd izdj.k esa ;g rF; fuokZfnr jgk gS fd chekd`r okgu fnukad&07-12-2023 dks nq?kZVukxzLr gqvk Fkk rFkk fnukad&12-07-2025 dks vihykFkhZ@ifjoknh dks izkIr gqvk gSA vr% vihy Lohdkj dj okafNr vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 06- mRrjoknh@fo:) i{kdkj dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ih- ds- ikWy us fyf[kr rdZ is'k dj lacaf/kr ftyk vk;ksx }kjk ikfjr vkns'k dk leFkZu djrs gq, vihy vikLr fd;s tkus dk fuosnu fd;k gSA 07- geus mHk;i{k ds fo}ku vf/koDrkx.k ds vafre rdZ Jo.k fd, rFkk lacfa /kr ftyk vk;ksx }kjk izdj.k dzekad&lh-lh-@24@167 esa ikfjr vkns'k fnukad&25-06-2025 ,oa ewy vfHkys[k dk voyksdu fd;kA 08- izdj.k esa ;g rF; vfookfnr gS fd vihykFkhZ@ifjoknh us viuh okgu v'kksd yhyS.M Øekad&lhth 08 ,,Dl 5949 dk chek mRrjoknh@fo:) i{kdkj ds ikl fnukad&09-08-2023 ls fnukad&08-08-2024 rd dh vof/k ds fy;s djk;k Fkk ftldk chek ikWfylh Øekad&29320031236360003372 ,oa chfer ewY; 52]25]000@&¼ckou yk[k iPphl gtkj :i;s½ Fkk tks izn'kZ lh&7 ls izekf.kr gSA izdj.k esa ;g rF; Hkh vfookfnr gS fd iz'uk/khu okgu rsyaxkuk ls jsyos iVjh yksM dj vyxquqj pkSd us'kuy gkbZos Fkkuk dhekiqj ftyk djhe uxj ftyk rsyaxkuk igqWpk Fkk fd vU; okgu dks cpkus ds iz;kl esa jksM Dismissed Page 5 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
fMokbZMj ls Vdjkdj iyVus ls okgu iw.kZ :i ls {kfrxzLr gks x;kA okgu pkyd dks van:uh pksV yxus ls jktukanxkao esa vLirky esa bZykt ds nkSjku fnukad&10-12-2023 dks e`R;q gks xbZ ftldh lwpuk chek daiuh dks nh xbZ ,oa lacfa /kr Fkkuk dks Hkh lwfpr fd;k x;k tks izn'kZ lh&10 ls izekf.kr gSA mDr okgu dk chek daiuh }kjk losZ djk;k x;k tks vihy Lrj ij izLrqr QkbZuy losZ fjiksVZ nLrkost uacj&21 ls 30 ls izekf.kr gSA izdj.k esa ;g rF; Hkh vfookfnr gS fd ?kVuk dh lwpuk vihykFkhZ@ifjoknh }kjk mRrjoknh@fo:) i{kdkj chek daiuh dks leLr nLrkostksa lfgr fnukad&31-01-2024 dks fn;k Fkk tks izn'kZ lh&1 ,oa chek nkok izi= izn'kZ lh&2 ls izekf.kr gS ftlds mijkar mRrjoknh@fo:) i{kdkj chek daiuh }kjk Jh fouksn dqekj tSu dks losZ;j fu;qDr fd;k Fkk ftlds }kjk QkbZuy losZ fjiksVZ fnukad&20-05-2024 dks fjis;j csfll vk/kkj ij dqy 10]45]962-10@&¼nl yk[k iSarkyhl gtkj ukS lkS ck;lB :i;s nl iSls½ dh {kfr vkdfyr dh xbZ tks vihy Lrj ij izLrqr nLrkost ls izekf.kr gSA mDr losZ fjiksVZ ds vk/kkj ij mRrjoknh@fo:) i{kdkj chek daiuh }kjk 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dh jkf'k Qqy ,.M QkbZuy lsVyesVa fMLpktZ okmpj ds vk/kkj ij vkj- Vh- th- ,l- ds ek/;e ls o/kZeku vkWVks eksckbZy dks lh/ks Hkqxrku dj fn;k Fkk tks vf/koDrk uksfVl fnukad&28-08-2024 ,oa ifjokn&i= o 'kiFk&i= esa mYysf[kr gSA 09- mRrjoknh@fo:) i{kdkj dh vksj ls losZ;j fjiksVZ ij vkifRr dh xbZ gS] fdarq mDr losZ fjiksVZ ds [kaMu esa dksbZ nLrkost izLrqr ugha fd;k x;k gS ftlls fd mDr losZ fjiksVZ dks =qfViw.kZ ekuk tk ldsA vihykFkhZ@ifjoknh us vihy Lrj ij chekd`r okgu dk xzkl Oghdy osV 47500Kg ls 54000Kg gsrq vfrfjDr izhfe;e jkf'k izkIr dh xbZ gS] tcfd chekd`r iath;u izek.k&i= bR;kfn esa xzkl Oghdy osV 54000Kg gh mYysf[kr gSA mDr vk/kkj ij losZ Dismissed Page 6 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
fjiksVZ ij 50]000@&¼ipkl gtkj :i;s½ dh dVkSrh fd;s tkus ij vkifRr gksuk O;Dr fd;k gS] fdarq mDr lac/a k esa vihykFkhZ@ifjoknh us ftyk vk;ksx ds le{k ifjokn esa vfHkdFku ugha fd;k gS blds fo:) mRrjoknh@fo:) i{kdkj }kjk vfrfjDr dFku esa ikWfylh isij ij 47500Kg vaMj fMDysjs'ku ds vk/kkj ij 50]000@&¼ipkl gtkj :i;s½ chek 'krksZ ds vk/kkj ij vks-Mh- izhfe;e Dyse ;k 25 izfr'kr chek nkok tks 50]000@&¼ipkl gtkj :i;s½ ls vf/kd u gks dks dVkSrh fd;s tkus dk vfHkdFku fd;k gS ftlds vk/kkj ij losZ;j }kjk vkdfyr jkf'k 10]72]500@&¼nl yk[k cgRrj gtkj ikap lkS :i;s½ esa 25 izfr'kr jkf'k ?kVkdj dqy 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ Hkqxrku fd;s tkus gsrq fMLpktZ Ogkmpj ij vihykFkhZ@ifjoknh dh lgefr vk/kkj ij o/kZeku eksVlZ dks lh/ks 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dk Hkqxrku fd;k x;k gS tks chek 'krksZa ,oa vkbZ- vkj- Mh- ,- ds xkbZMykbZu ds vk/kkj ij gksuk ikrs gSa ftlds lac/a k esa vihykFkhZ@ifjoknh }kjk dksbZ vkifRr ugha dh xbZ vkSj u gh mDr fMLpktZ Ogkmpj dks cyiwoZ fu"ikfnr djk;k tkuk vfHkdfFkr fd;k gSA mRrjoknh@fo:) i{kdkj us okgu lq/kkj O;; dh jkf'k izkIr fd;s tkus ds mijkar fnukad&11-07-2024 ds ikl fnukad&28-08-2024 dks vf/koDrk uksfVl izsf"kr dh xbZ ftl ij 'ks"k jkf'k 3]06]200@&¼rhu yk[k N% gtkj nks lkS :i;s½ ,oa 214 fnu okgu o/kZeku vkWVks eksckbZy esa [kMs+ jgus dk O;; 2]000@&¼nks gtkj :i;s izfrfnu dh nj ls 4]28]000@&¼pkj yk[k vV~BkbZl gtkj :i;s½ ,oa 1]40]000@&¼,d yk[k pkyhl gtkj :i;s½ okgu ykus dk [kpZ dqy 8]74]200@&¼vkB yk[k pkSgRrj gtkj nks lkS :i;s½ ,oa uksfVl dk O;; 5]000@&¼ikap gtkj :i;s dh ekax dh xbZ vkSj blds mijkar fnukad&08-11-2024 dks ifjokn izLrqr fd;k x;kA bl izdkj Li"V gS fd vihykFkhZ@ifjoknh 10]12]208@&¼nl yk[k ckjg gtkj nks lkS vkB :i;s½ dh Dismissed Page 7 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
jkf'k Qqy ,.M QkbZuy lsVyesaV ds vk/kkj ij izkIr fd;k gS ftlds mijkar vihykFkhZ@ifjoknh vU; dksbZ jkf'k izkIr djus dk vf/kdkjh ugha gSA 10- ekuuh; jk"Vªh; vk;ksx }kjk fjfotu fifV'ku ua-&2771@20217 esllZ iadt VsfMax daiuh fo:) us'kuy ba';ksjal daiuh fyfeVsM] vkns'k fnukad& 19-02-2020 esa ;g fu/kkZfjr fd;k x;k gS fd& "However, in my opinion, considering the authoritative provisions of the Hon'ble Apex Court in Ajmer Singh Cotton & General Mills (supra) and Genus Power Infrastructure Ltd. (supra), the complainant would be estopped from claiming any further payment from the insurer after executing the Discharge Vouchers accepting the amount offered by the insurer in full and final settlement of the claim unless it is shown that the Discharge Vouchers executed by the complainant were a product of some kind of duress, compulsion or coercion etc. on account of the prevailing financial circumstances of the complainant. Since no such ground has been made out in these matters, there is no escape from the conclusion that the Discharge Vouchers were executed by the complainants of their own free will and without any kind of duress, compulsion or coercion etc. Therefore, having executed the Discharge Vouchers and having accepted the amount offered by the insurer in full and final M/S. Pankaj Trading Company vs National Insurance Company Ltd. on 19 February, 2020 Indian Kanoon - http://indiankanoon.org/doc/154639094/ 7 settlement of their claim, they are estopped from claiming any further amount. This is more so in a case where the payment made by the insurer is based upon the final assessment made by the surveyor which was revised before the payment was accepted." 11- mijksDr laiw.kZ foospuk ,oa U;k;n`"Vkar ds vkyksd esa vihykFkhZ@ifjoknh vU; dksbZ jkf'k izkIr djus ds vf/kdkjh ugha gS ftlds laca/k esa lacfa /kr ftyk vk;ksx us fof/kiw.kZ foospu dj vkns'k ikfjr fd;k gS ftlesa fdlh izdkj gLr{ksi fd;k tkuk ugha ikrs gSaA Dismissed Page 8 of 9 Appeal No. Narendra Kumar Sahu Order Pronounced SC/22/FA/418/2025 Vs. on 11 .03.2026 National Insurance Co. Ltd.
12- vihykFkhZ@ifjoknh }kjk izLrqr vihy lkjghu gksus ls fujLr dh tkrh gS ,oa lacfa /kr ftyk vk;ksx }kjk izdj.k dzekad& lh-lh-@24@167 esa ikfjr vkns'k fnukad&25-06-2025 dh iqf"V dh tkrh gSA mHk;i{k bl vihy dk O;;
viuk&viuk Lo;a ogu djsaxsA
¼ U;k;ewfrZ xkSre pkSjfM+;k ½ ¼ izeksn dqekj oekZ ½
v/;{k lnL;
Pronounced on 11th March 2026
Dismissed Page 9 of 9