State Consumer Disputes Redressal Commission
Dr.S.Jana & Ors. vs Smt.Parwati Sahu & Anr. on 26 December, 2022
Appeal No. Dr. S. Jana & Ors. Date of Pronounced
FA/2026/125 Vs. on 26.12.2022
Smt. Parwati Sahu & Ors.
NRrhlx<+ jkT;
miHkksDrk fookn Áfrrks"k vk;ksx] iaMjh] jk;iqj lafLFkr fnukad&16-03-2016 vafre rdZ fnukad&26-12-2022 vkns'k fnukad&26@12@2022-
vihy Øekad% FA/2016/125
1- MkW- ,l- tkuk vk- ds- ih- tkuk] vk;q yxHkx&63 o"kZ]
2- MkW- izrki izHkkdj vk- ds'ko] vk;q yxHkx&32 o"kZ]
3- fn eSustj ¼v/;{k ;k lfpo½]
lHkh dk irk&'kghn gkWfLiVy] dks.Ms jksM]
iwjkuk cktkj] jktgjk] rglhy&MkSaMh] ftyk&ckyksn ¼N-x-½ ¼}kjk Jh ts- ih- jko] vf/koDrk okLrs vihykFkhZx.k½
------- vihykFkhZx.k@fo:) i{kdkjx.k-
fo:) 1- Jherh ikoZrh lkgw ifr Jh v'kksd lkgw] vk;q yxHkx&42 o"kZ 2- v'kksd lkgw vk- Jh lqUnj yky lkgw] vk;q yxHkx&46 o"kZ] lHkh fuoklh&eksx a jk nQkbZ] iqjkuk cktkj] nYyh jktgjk] rglhy&MkSaMh] ftyk&ckyksn ¼N-x-½ ¼}kjk&Jh QbZe [kku] vf/koDrk okLrs mRrjoknhx.k½
-----------------mRrjoknh@ifjoknh-
le{k% ekuuh; U;k;ewfrZ Jh xkSre pkSjfM+;k] v/;{k-
ekuuh;k Jherh :fp xks;y] lnL;-
ekuuh; Jh izeksn dqekj oekZ] lnL;-
vafre rdZ esa mifLFkr& vihykFkhZx.k dh vksj ls Jh ts- ih- jko] vf/koDrkA mRrjoknhx.k dh vksj ls Jh QbZe [kku] vf/koDrkA ekSf[kd vkns'k }kjk%& U;k;ewfrZ xkSre pkSjfM+;k] v/;{k-
vihykFkhZx.k@fo:} i{kdkjx.k us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986 ds rgr ftyk miHkksDrk fookn izfrrks"k vk;ksx] nqxZ ¼N-x½ ¼ftls vkxs laf{kIr esa **lacfa /kr ftyk vk;ksx** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&lhlh@2014@214 esa ikfjr vkns"k fnukad&16-02-2016 ftlds vuqlkj [email protected] ds iq= dh e`R;q esa fpfdRlh; mis{kk ,oa ykijokgh ds ifj.kke Lo:i 15]00]000@&¼iUnzg yk[k :i;s½ ,oa mDr jkf'k ij Dismissed Page 1 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
ifjokn izLrqfr fnukad&14-07-2014 ls Hkqxrku fnukad rd 12 izfr'kr okf"kZd dh nj ls C;kt ,oa ekufld {kfriwfrZ ds :i esa 4]00]000@&¼pkj yk[k :i;s½ rFkk okn O;; ds :i esa 5]000@&¼ikap gtkj :i;s½ viykFkhZx.k@fo:} i{kdkjx.k ls la;qDr ,oa vyx&vyx :i ls fnyk;s tkus ds vkns'k ls {kqC/k gksdj izLrqr fd;k gSA 02- iwoZ esa ;g vihy bl vk;ksx }kjk fnukad&13-06-2016 ds }kjk foyac ls izLrqr d;s tkus ds vk/kkj ij fujLr dh xbZ FkhA mDr vkns'k ls {kqC/k gksdj [email protected] us ekuuh; jk"Vªh; vk;ksx ds le{k fjfotu fifV'ku dzekad&2674@2016 izLrqr dh Fkh ftls Lohdkj djrs gq, foyac dks {kek fd;k tkdj vihy xq.k&nks"kksa ij fujkd`r fd;s tkus gsrq bl vk;ksx dks izfrizsf"kr dh xbZ gS vkSj bl vihy dks iqu% lquokbZ esa fy;k tkdj xq.k&nks"kksa ij fujkdj.k fd;k tk jgk gSA 03- [email protected] dk izdj.k la{ksi esa bl izdkj gS fd muds 17 o"khZ; iq= lqthr izlkn dks mipkj gsrq vihykFkhZx.k@fo:} i{kdkjx.k ds laLFkku esa mipkj gsrq HkrhZ fd;k x;k Fkk vkSj mipkj ds fy, HkrhZ fd;s tkus ds le; lqthr izlkn tks fd X;kjgoha d{kk dk fo|kFkhZ Fkk] dks Toj dh f'kdk;r gksus rFkk 'kjhj esa >Vds vkus ds dkj.k mls mipkj gsrq HkrhZ fd;k x;k Fkk ftldk eysfj;k dk fuxsfVo fjiksVZ vkus ds ckn Hkh vihykFkhZx.k@fo:} i{kdkjxj.k us eysfj;k dk bZykt fd;k vkSj fcuk tkap vkSj ijh{k.k fd, batsD'ku yxk fn;k x;k ftlls lqthr izlkn dk LokLF; [kjkc gks x;k vkSj mls gjs jax dh mfYV;ka gksus yxhA ejht dh xaHkhj voLFkk dks ns[kdj mls fcLrj ls cka/kdj vkWDlhtu yxk;k x;kA [email protected] us vius iq= dks lsDVj&9 gkWfLiVy fjQj djus dks dgus ij Hkh fjQj ugha fd;k x;k vkSj fnukad&17-04-2011 dks iqu% fuosnu Dismissed Page 2 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
djus ij Hkh fjQj ugha fd;k x;k vkSj mipkj esa vuns[kh dh xbZA MkW- ,l- tkuk us ;g dgrs gq, fd ejht dks czsu V~;wVj gS vkSj mldh 10 ls 15 fnu eas e`R;q gks tkosxh] mlh le; ejht ds eqqag ls >kx fudyus yxk vkSj MkW - ,l- tkuk ds dgus ij vkWDlhtu fudky fn;k x;k vkSj fcuk vkWDlhtu ds ,acqysl a esa ysVk fn;k x;k] djhc 10 nqdku ikj djus ds i'pkr~ gh ejht dh e`R;q gks xbZ tks iw.kZr% fpfdRldksa dh ykijokgh ds ifj.kke Lo:i FkkA blfy, vk; ls oafpr jgus ds fy, 10]00]000@&¼nl yk[k :i;s½] okRlY; lq[k@I;kj ,oa nq[k ds fy, 5]00]000@&¼ikap yk[k :i;s½] ekufld ,oa 'kkjhfjd ihM+k gsrq 4]00]000@&¼pkj yk[k :i;s½ dqy&19]00]000@&¼mUuhl yk[k :i;s½ rFkk mDr jkf'k ij ifjokn izLrqfr fnukad ls 12 izfr'kr okf"kZd dh nj ls C;kt rFkk vU; vuqrks"k fnyk;s tkus gsrq izLrqr izLrqr fd, FksA 04- vihykFkhZ dzekad&1 vkSj 3@fo:} i{kdkj dzekad&1 vkSj 3 us la;qDr :i ls rFkk vihykFkhZ dzekad&2@fo:} i{kdkj dzekad&2 us i`Fkd ls fyf[kr dFku izLrqr dj vfHkopu fy, gSa vkSj mlesa mUgksua s ;g mYysf[kr fd;k gS fd MkWDVjksa ds fdlh Hkh ykijokgh ds ifj.kke Lo:i [email protected] ds iq= dh e`R;q ugha gqbZ gSA ejht dks >Vds vkus ds ifj.kke Lo:i ejht dk mipkj fd;k x;kA ;g lgh gS fd eysfj;k dh fjiksVZ fuxsfVo Fkh vkSj [email protected] ds iq= dk flVh Ldsu ¼dSV gsM ,.M czsu½ djkus dh lykg nh xbZ Fkh vkSj czsu V~;wej gksus dh vk'kadk Fkh ,oa batsD'ku fn;k tkrk jgk vkSj jk"Vªh; eysfj;k izksxzke ds vuqlkj gh bZykt fd;k x;k Fkk] ,slk esfMdy cksMZ dh fjiksVZ gSA blfy, vihykFkhZx.k@fo:} i{kdkjx.k fdlh izdkj dh {kfriwfrZ ds fy, mRrjnk;h ugha gSaA Dismissed Page 3 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
05- mHk;i{k ds rdZ Jo.k fd, x,A mHk;i{k }kjk izLrqr fyf[kr rdZ ,oa vfHkys[k rFkk izLrqr lk{; vkSj nLrkostksa dk voyksdu fd;k x;k rFkk izLrqr U;k; n`"Vkar dk Hkh voyksdu fd;k x;kA 06- vihykFkhZx.k@fo:} i{kdkjx.k ds fo}ku vf/koDrk dk eq[; rdZ ;g gS fd Lo;a [email protected] us vihykFkhZx.k@fo:} i{kdkjx.k ds f[kykQ izFke lwpuk&i= ntZ djok;k Fkk ftl ij vafre izfrosnu fjiksVZ ,usD'pj ,&3 ds :i esa izdj.k esa izLrqr gqvk gS ,oa ifjokn Hkh izLrqr fd;k Fkk og Hkh fujLr gqvkA MkW- vkj- ds- nsokaxu ,oa MkW- Mh- lh- tSu }kjk ,usD'pj ,&4 ,oa Mh&4 ds vuqlkj e`rd dk bZykt eysfj;k izksxzke ds vuq:i fd;k x;k gS vkSj tks nokbZ;ka nh xbZ gSa] etZ ds vuqlkj bZykt fd;k x;k gSA bl izdj.k esa ;g fookfnr ugha gS fd e`rd dks eysfj;k ds laca/k esa fjiksVZ fuxsfVo Fkh vkSj mipkj ds njfe;ku tks VªhVesaV fn;k x;k gS og eysfj;k ls laca fa /kr fn;k x;k gSA bl izdj.k esa ;g Hkh fookfnr ugha gS fd [email protected] ds iq= lqthr izlkn dks tks X;kjgoha d{kk dk dEI;wVj dk fo|kFkhZ Fkk] mipkj ds fy, HkrhZ fd;k x;k Fkk vkSj ,usD'pj ,u,&6 ds vuqlkj mipkj fd;k x;k vkSj mipkj ds fy, fpfdRld miyC/k ugha gksus ij ulZ ds }kjk mipkj ds fy, batsD'ku yxk fn;k x;kA ml le; rd ejht dk dksbZ VsLV ugha fd;k x;k Fkk vkSj fcuk fpfdRld dh lykg ds vkSj fcuk VsLV fd, batsD'ku yxk fn;k x;k FkkA bl laca/k esa MkW- izrki izHkkdj us ,usD'pj ,u,&24 dk nLrkost izLrqr fd;k gS ftlds vuqlkj egkjk"Vª ;qfuoflZVh gsYFk lkbZal] ukfld }kjk vk;qosZnkpk;Z dh fMxzh izkIr gS tks ,usD'pj ,u,&6 ,oa ,u,&7 ds csM gsM fVdV ls Li"V gSA ,slh fLFkfr esa fcuk ;ksX; fpfdRld ds funsZ'k ls mipkj ds le; miyC/k uflZax LVkWQ us mipkj 'kq: dj fn;k vkSj fpfdRld }kjk vU; bZykt laca/kh mPp Js.kh dh lqfo/kk,a Dismissed Page 4 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
miyC/k u gksus ds ckotwn Hkh vkSj eysfj;k VsLV dh fjiksVZ fuxsfVo gksu ds ckotwn Hkh eysfj;k laca/kh bZykt fd;kA esfMdy cksMZ dh fjiksVZ ,usD'pj ,&4 ds vuqlkj tks fjiksVZ nh gS mlesa ;g fu/kkZfjr ugha fd;k gS fd fpfdRld vihykFkhZ dz-&2@fo:} i{kdkj dzekad&2 mipkj djus ds fy, l{ke Fkk vkSj [email protected] }kjk fuosnu djus ds ckotwn Hkh mipkj ds fy, D;ksa fjQj ugha fd;k x;k rFkk mipkj dh ifpZ;ksa esa vksOgj jkbZfVax djds dkaV&NkaV dh xbZ gS] tc gLrk{kj ;Fkkor~ mYysf[kr fd, x, gSaA ejht dk u rks flVh Ldsu djk;k x;k vkSj u gh mDr lqfo/kk miyC/k FkhA ,slh fLFkfr esa lsDVj&9 gkWfLIVy [email protected] ds fuosnu fd;s tkus ds ckotwn Hkh fjQj D;ksa ugha fd;k x;k tc gkyr xaHkhj gksrh tk jgh FkhA 07- [email protected] dk rdZ gS fd muds iq= dks cq[kkj vk;k vkSj >Vdk vkus yxk rc mls vihykFkhZx.k@fo:} i{kdkjx.k ds vLirky ys x;s vkSj HkrhZ fd;k x;k tgka mls iSDle batsD'ku yxk;k x;k tcfd mls eysfj;k ugha Fkk vkSj MkWDVj Hkh ekStwn ugha FksA bl izdkj fpfdRld ds vuqifLFkr jgus ij Hkh ulZ }kjk fcuk fdlh VsLV ,oa fpfdRld dh lykg ds batsD'ku yxk fn;k x;k tks fd vihykFkhZx.k@fo:} i{kdkjx.k ds ?kksj ykijokgh ,oa O;olkf;d nqjkpj.k dks fl} djrk gSA vihykFkhZ dz-&1 vkSj 2@fo:} i{kdkj dzekad&1 vkSj 2 ds vkus ij ejht dh tkap dh xbZ vkSj CyM lsaiy tkap gsrq Hkstk x;kA ejht ds 'kjhj esa iqu% >Vds vk;s rc vihykFkhZ dz-2@fo:} i{kdkj dz-&2 us ,d batsD'ku fy[kk ftls fizLdzkbZc djus ds fy, D;k og okaNuh; f'k{kk vkSj fLdy j[krk FkkA bl laca/k esa ,usD'pj ,u-,-&24 ds voyksdu ls ;g nf'kZr gS fd MkW- izrki izHkkdj egkjk"Vª vkjksX; foKku fo|kihB] ukfld ls vk;qoZsnkpk;Z dh fMxzh izkIr gS] fdarq vihykFkhZx.k@fo:} i{kdkjx.k us dgha Hkh ;g Li"V ugha fd;k gS fd tc eysfj;k VsLV dh fjiksVZ fuxsfVo Fkh rks mUgksua s Dismissed Page 5 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
ejht dk eysfj;k ls lacaf/kr bZykt D;ksa fd;k] tcfd vihykFkhZx.k@fo:} i{kdkjx.k dk ;g drZO; Fkk fd os tc ejht dh fLFkfr xaHkhj Fkh rks vU; fo'ks"kK dks cqykrs vkSj Rofjr bZykt djrsA 08- [email protected] dk rdZ gS fd ejht dks csgks'kh dk batsD'ku ns fn;k x;k vkSj lqcg vihykFkhZ dz-&1@fo:} i{kdkj dz-&1 us ejht dks ns[ks cxSj gh iphZ esa nokbZ vkSj batsD'ku fy[k fn;k vkSj tc 'kke dks gjs jax dh mYVh gksus yxh rks mldh tkap ugha fd;k vkSj ejht dks fcLrj esa cka/kdj vkWDlhtu yxk fn;k x;kA gekjs er esa tc ejht dks >Vds vk jgs Fks rks D;k mDr vLirky ,sls xaHkhj ejht ds bZykt ds fy, lqfo/kk;qDr Fkk vkSj ;fn ugha Fkk rks [email protected] ds fuosnu djus ij Hkh ejht dks lsDVj&9 gkWfLiVy fjQj D;ksa ugha fd;k x;k rFkk ejht dh tkap D;ksa ugha djkbZ xbZ] bl lac/a k esa vihykFkhZx.k@fo:} i{kdkjx.k }kjk dksbZ Li"Vhdj.k ugha fn;k x;k gSA tcfd ,d dq'ky fpfdRld dk ;g nkf;Ro gksrk gS fd og ejht ds vk[kjh 'okal rd ejht dk gj laHko mPp Lrjh; tkap djk;sA bl izdkj ge ;g ikrs gSa fd vihykFkhZx.k@fo:} i{kdkjx.k us [email protected] ds iq= ds bZykt esa mis{kk ,oa ?kksj ykijokgh dh gSA lacfa /kr ftyk vk;ksx us vius vkns'k dh dafMdk&13 ls 24 esa foLr`r foospuk djrs gq, vkns'k ikfjr fd;k gS tks mfpr gSA 09- vihykFkhZx.k@fo:) i{kdkjx.k ds fo}ku vf/koDrk us fodYi esa ;g fuosnu fd;k fd ftyk vk;ksx us tks jkf'k fnykbZ gS og vR;f/kd gS mls de fd;k tkosA bl izdj.k esa [email protected] ds iq= dh tks vk;q gS mls ns[krs gq, rFkk [email protected] ds iq= tks d{kk 11oha dk Nk= Fkk vkSj Hkfo"; esa vius eka&cki dk lgkjk curk mls ,oa mlds Hkfo"; dks ns[krs gq, lacfa /kr ftyk vk;ksx us tks jkf'k fnykbZ gS mls vR;f/kd ugha dgk Dismissed Page 6 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
tk ldrkA ,slh fLFkfr esa lacfa /kr ftyk vk;ksx us tks vkns'k ikfjr fd;k gS mlesa fdlh izdkj dh vfu;ferrk ,oa voS/krk ;k lk{; ds fo:) dksbZ vkns'k gS] ,slk ugha dgk tk ldrkA 10- vihykFkhZx.k@fo:) i{kdkjx.k us vius i{k leFkZu ekuuh; loksZPp U;k;ky; }kjk Civil Appeal No. 6167 and 6268/3008 Dr. C. P. Sreekumar, M. S. (Ortho) Vs. S. Ramanujam, Decided on 01.05.2009 ,oa ekuuh; jk"Vªh; vk;ksx }kjk Revision Pitition No. 4299/2014 Ram Gopal Yadav Vs. Pushkar Anand, Lawa (NCD)-2015-4-8, Order Dated 01 April 2015, First Appeal No. 378/2009 Lt. Col. Surjit Singh (Retd.) Vs. Silver Oaks Hospital, Decided on 03.01.2018, First Appeal No. 409/2002 Ajay Gupta Vs. Pradeep Aggarwal (Dr.) and Ors. Decided on 07-09-2007 dk voyacu fy;k gSA 11- bl izdj.k esa izR;{k :i ls miyC/k lk{; ds vk/kkj ij ;g izekf.kr gks pqdk gS fd vihykFkhZx.k@fo:) i{kdkjx.k }kjk [email protected] ds iq= ds fpfdRlh; mipkj esa tks ,d izksQs'kuy MkWDVj dks lko/kkuh ,oa lrdZrk cjruh pkfg, Fkh mldk ikyu ugha fd;k x;k gS vkSj izR;{k :i ls mipkj esa ykijokgh izekf.kr gS blfy, izLrqr U;k; n`"Vkar dk dksbZ ykHk vihykFkhZx.k@fo:) i{kdkjx.k dks ugha fn;k tk ldrkA 12- nkf.Md vkSj flfoy izdj.kksa esa izek.k Hkkj dh xaHkhjrk fHkUu&fHkUu gSA nkf.Md izdj.k ds lHkh izdj.kksa dks lansg ls ijs izekf.kr djuk gksrk gS tcfd flfoy ekeyksa esa laHkkoukvksa dh izcyrk (Preponderance of probabilities) ds vk/kkj ij izekf.kr djuk gksrk gSA bl izdj.k esa lai.w kZ rF;ksa dks crk, tkus ds ckn Hkh vihykFkhZx.k@fo:} i{kdkjx.k }kjk [email protected] ds iq= dh fpfdRlk esa mfpr lrdZrk ugha cjrh xbZ vkSj eysfj;k dh fjiksVZ fuxsfVo gksus ds ckn Hkh eysfj;k dk bZykt fd;k x;k vkSj batsD'ku yxk;k x;k rFkk Dismissed Page 7 of 8 Appeal No. Dr. S. Jana & Ors. Date of Pronounced FA/2026/125 Vs. on 26.12.2022 Smt. Parwati Sahu & Ors.
[email protected] ds fuosnu djus ij Hkh lsDVj&9 gkWfLiVy fjQj ugha fd;k x;kA csM gsM fVdV esa dkaV&NkaV dh xbZ gS rFkk mfpr ijh{k.k ,oa tkap fcuk bZykt fd;k x;k gSA MkW- izrki izHkkdj us mfpr ;ksX;rk u j[krs gq, Hkh bZykt fd;k gSA 13- mijksDr foospuk ds QyLo:i lacfa /kr ftyk vk;ksx us tks vkns'k ikfjr fd;k gS og mfpr gS] mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% vihykFkhZx.k@fo:) i{kdkjx.k dh vksj ls izLrqr vihy fujLr fd;s tkus ;ksX; gSA 14- vr% vihykFkhZx.k@fo:) i{kdkjx.k dh vksj ls izLrqr vihy fujLr fd;k tkrk gSA lacfa /kr ftyk vk;ksx }kjk ikfjr vkns"k fnukad&16-02-2016 tks fd izdj.k dzekad&lhlh@2014@214 esa ikfjr fd;k x;k gS] dh iqf"V dh tkrh gSA bl vihy dk O;; i{kdkjx.k viuk&viuk ogu djsx a sA ¼ U;k;ewfrZ xkSre pkSjfM+;k ½ ¼ Jhefr :fp xks;y ½ ¼ izeksn dqekj oekZ ½ v/;{k lnL; lnL;
Pronounced on-26 December 2022 Dismissed Page 8 of 8