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State of Tamilnadu - Section
Section 21 in Tamil Nadu Electricity Regulatory Commission - Tamil Nadu Electricity Distribution Standards of Performance Regulations, 2004
21. Compensation.
- The licensee is expected to achieve the performance prescribed. If a licensee fails to meet the standards specified for various service areas, the affected consumer is entitled for compensation by the licensees as stipulated in the Act. [The compensation payables is set out in the Table below, namely:] [Substituted by TNERC/SPR/9/1-8, dated 3.12.2007 (w.e.f. 19.12.2007).]| S.No. | Events | Compensation Payable |
| 1. | Duty to give supply on request | |
| (a) New service connection. | Rs.100/- per day of delay subject to a maximumof Rs.1,000/- | |
| (b) Additional load. | ||
| (c) Temporary supply. | ||
| (d) Shifting of service connection. | ||
| (e) Transfer of service connection | ||
| (f) Change of tariff. | ||
| 2. | Complaints in billing. | Rs.150/- for non-reply within the period. |
| 3. | Replacement of meters | Rs.100/- for each day of delay subject to amaximum of Rs.1,000/- |
| 4. | Interruption of supply | Rs.50/- for each six hours (or part thereof) ofdelay in restoration of supply subject to a maximum of Rs.2,000/- |
| 5. | Voltage fluctuations and complaints | Rs.250/- for failure to visit or convey findingswithin the stipulated period. |
| 6. | Responding to consumer's complaints. | Rs.25/- for each day of delay subject to amaximum of Rs.250/- |
| 7. | Making and keeping appointments | Rs.50/- for failure of keeping appointment. |
| 8. | Grievance handling. | Rs. 50/- for failure of grievance handling |
| 9. | Refund of deposit in respect of temporary supplyafter the expiry of the temporary supply period and refund ofbalance deposit within the Performance Regulations or in theRegulation 17(6) of the Tamil Nadu Electricity Supply Code or inRegulation 33(5) of the Tamil Nadu Electricity Distribution Code. | Rs. 100/- per week or part thereof of delay inaddition to the interest at the rate specified by the Commissiontill the date of refund. |