Section 2(1)(f) in Bihar Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2006
(f)'Complaint' means any grievance made by a complainant in writing on:-(i)defect or deficiency in electricity supply or service provided by the licensee;(ii)unfair or restrictive trade practices of licensee in providing electricity services;(iii)charging of a price in excess of the price fixed by the Commission for supply of electricity and allied services;(iv)errors in billing;(v)erroneous disconnection of supply;(vi)electricity services which are unsafe or hazardous to public life in contravention of the provisions of any law or rule in force; or(vii)any other grievance connected with the supply of electricity by the licensee to the consumers except grievances arising under Sections 126, 135 to 139,143,152 and 161 of the Act.