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[Cites 0, Cited by 0] [Section 25(4)] [Section 25] [Entire Act]

Telecom Regulatory Authority Of India - Subsection

Section 25(4)(b) in Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017

(b)Ninety per cent of calls to be answered (voice to voice) by a customer care executive (other than by electronic means) within ninety seconds.