State Consumer Disputes Redressal Commission
Nort-West Railway, Jodhpur vs P L Shreemali & Others on 26 November, 2020
1 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj
vihy la[;k 337@2014
fu.kZ; fnukad 26-11-2020
jkT; miHkksDrk fookn izfrrks"k vk;ksx] lfdZV cSap tks/kiqj ¼jktLFkku) vihy la[;k 337@2014 01-e.My okf.kT; izcU/kd] mÙkj&if'pe jsyos] tks/kiqj A 02-vfuy ikyhoky] Vh-Vh-bZ-] mÙkj&if'pe jsyos] tks/kiqj A vihykFkhZx.k&vizkFkhZx.k cuke 01-ih-,y-Jhekyh mQZ iIiwyky iq= Jh dk'khjke] tkfr Jhekyh] fuoklh& usg:
uxj] ckM+esj ¼e`rd½ A 1@1- 'kdqUryk nsoh iRuh Jh iIiwyky] tkfr Jhekyh] fuoklh& usg:
uxj] ckM+esj A 02-xksikjke iq= lstkjke tkfr nbZ;k] fuoklh& ckM+esj }kjk & ;wukbZVsM bf.M;k bU';ksjsUl dEiuh fyfeVsM] e.Myh; dk;kZy;] LVs'ku jksM] ckM+esj A izR;FkhZx.k&ifjoknhx.k le{k%& Jh vrqy dqekj pVthZ] lnL; ¼U;kf;d½ Jh lat; Vkad] lnL;
mifLFkr%& vihykFkhZx.k&vizkFkhZx.k dh vksj ls Jh 'kadj pkSgku vf/koDrk tfj;s ohfM;ks dkWUÝsflax izR;FkhZx.k&ifjoknhx.k dh vksj ls dksbZ mifLFkr ugha A fu.kZ; fnuakd 26-11-2020 jkT; vk;ksx] lfdZV cSap tks/kiqj [}kjk Jh vrqy dqekj pVthZ] lnL; ¼U;kf;d½]
2 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj vihy la[;k 337@2014 fu.kZ; fnukad 26-11-2020 ;g vihy vihykFkhZx.k&vizkFkhZx.k dh vksj ls fo}ku ftyk miHkksDrk eap] ckM+esj }kjk vius ifjokn la[;k 134@2012 esa fnukad 13-10-2014 dks ikfjr fu.kZ; ds fo:) izLrqr dh xbZ gS A 02- izdj.k ds laf{kIr rF; bl izdkj gS fd izR;FkhZx.k&ifjoknhx.k }kjk bl vk'k; dk ifjokn is'k fd;k x;k fd fnukad 11-01-2012 dks izR;FkhZx.k&ifjoknhx.k Vªsu la[;k 14662 ekykuh ,Dlizsl dk ckM+esj ls t;iqj tkus gsrq rRdky vkj{k.k fVfdV ysdj jokuk gq, Fks A ml nkSjku vihykFkhZ&vizkFkhZ la[;k 2 Vh-Vh- }kjk izR;FkhZx.k&ifjoknhx.k ds fVfdV pSd fd;s x;s A izR;FkhZx.k&ifjoknhx.k }kjk vius&vius fVfdV vihykFkhZ&foi{kh la[;k 2 Vh-Vh- dks fn[kk;s x;s] ftuds }kjk vkbZ-Mh- izwQ dh ekax dh xbZ ,oa vkbZ-Mh- izwQ ds :Ik esa ernkrk dkMZ fn[kk;k o ;wukbZVsM bf.M;k bU';ksjsUl dEiuh fyfeVsM dk deZpkjh gksus ds ukrs izf'k{k.k gsrq fnukad 13-01-2012 dks t;iqj igqapus gsrq fn;k x;k i= Hkh fn[kk;k x;k ysfdu vihykFkhZ&foi{kh la[;k 2 }kjk ;g dgrs gq, fVfdV ij vkj{k.k gsrq vkbZ-Mh- izwQ isu dkMZ n'kkZ;k x;k gS] vr% isu dkMZ fn[kkus gsrq dgk x;k] tks ugha gksuk crkrs gq, ,oa mijksDrkuqlkj ernkrk igpku dkMZ ,oa izf'k{k.k lac/a kh i= gh igpku ds nLrkost gksuk crk;k x;k fdUrq vihykFkhZ&vizkFkhZ la[;k 2 us izR;FkhZx.k&ifjoknhx.k dks u;k fVfdV [kjhnus gsrq dgk x;k vkSj ugha [kjhnus ij Vªsu ls mrkjus dh /kedh nh xbZ] ftl ij izR;FkhZx.k&ifjoknhx.k us 2184@&:i;s vnk dj nqckjk fVfdV vihykFkhZ&foi{kh la[;k 2 ls izkIr fd;k A bl izdkj vius ifjokn esa izR;FkhZx.k&ifjoknhx.k us vkjf{kr fVfdV ,oa igpku lac/a kh i;kZIr nLrkost gksus ds ckotwn u;s fVfdV gsrq foo'k djus ij ifjokn is'k fd;k x;k A 03- vihykFkhZx.k&vizkFkhZx.k dh vksj ls izR;FkhZx.k&ifjoknhx.k dh ;k=k laca/kh vkj{k.k fVfdV ij igpku nLrkost ds :Ik esa isu dkMZ AUPS97673 izLrqr fd;k tkuk n'kkZ;k x;k Fkk ,oa jsyos fu;eksa ds vuqlkj fVfdV ij vafdr igpku laca/kh nLrkost gh fn[kk;k tkuk vko';d Fkk A rn~uqlkj isu dkMZ ugha gksus ds vk/kkj ij nqckjk 'kqYd olwy dj fVfdV tkjh djuk crk;k x;k A vius tokc esa vihykFkhZx.k&vizkFkhZx.k }kjk jsyos foHkkx ds okf.kfT;d ifji= la[;k 04@12 dk gokyk fn;k x;k A 3 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj vihy la[;k 337@2014 fu.kZ; fnukad 26-11-2020 04- fo}ku ftyk eap us vius vkyksP; fu.kZ; esa vihykFkhZ&foi{kh la[;k 2 }kjk izR;FkhZx.k&ifjoknhx.k ds igpku laca/kh nLrkost izLrqr fd;s tkus ds ckotwn mu ij fo'okl ugha dj jkf'k olwyh tkus dks lsok esa deh ekurs gq, ds vihykFkhZ foHkkx ds fo:) vuqrks"k dk vkns'k ikfjr fd;k x;k] ftlls O;fFkr gksdj ;g vihy is'k dh xbZ gS A 05- bl vihy esa cgl ds nkSjku vihykFkhZ foHkkx us U;kf;d n`"VkUr NCDRC, First Appeal No. 411/1996 - Union of India & Ors. Vs Sri Ramji Enterprises & Anr, Decided on 26.09.2001, SCDRC, Rajastan Jaipur, Appeal No. 1252/1994 - Station Superintendent, Railway Station, Ajmer & Ors. Vs Shri Jitendra Kothari, Appeal No.1340/1994 - Jitendra Kothari Vs Station Superintendent, Railway Station, Ajmer & Ors., Decided on 06.10.2000, SCDRC, Jodhpur Bench, Appeal No. 78/2008 - Jai Narain Vs Western Railway, Decided on 07.08.2009 ,oa ekuuh; jkT; miHkksDrk fookn izfrrks"k vk;ksx] cSap la[;k 01] jktLFkku] t;iqj] izFke vihy la[;k 01@2017 & Jherh d:.kk tSu cuke osLVuZ jsyos oxSjg%] fu.kZ; fnukad 14-08-2018 is'k djrs gq, izeq[k :Ik ls fopkjk/khu ekeyk fVfdV gsrq olwyh xbZ jkf'k okil izk Ir djus ls lacfa /kr gksuk ,oa bl izdkj ds ekeys /kkjk 15] jsyos DysEl fVªC;wuy ,DV]1987 ds vUrxZr jsyos DysEl fVªC;wuy ds {ks=kf/kdkj v/khu gksuk crk;k A blds vfrfjDr xq.kkoxq.k ij ;ksX; vf/koDrk vihykFkhZ foHkkx us rdZ fn;k fd vfHkys[k ij ;g fLFkfr vk pqdh Fkh] pwfa d izR;FkhZx.k&ifjoknhx.k us rRdky fVfdV gsrq vkj{k.k izkIr fd;k Fkk] ftlds laca/k esa rRle; izpfyr okf.kfT;d ifji= la[;k 04@2012 izHkkoh Fkk] ftlds vuqlkj vkj{k.k djokrs le; ;k=h }kjk tks igpku i= mYysf[kr dj fVfdV izkIr fd;k x;k gS ,oa ftldk mYys[k fVfdV ij fd;k x;k gS] ogha igpku i= ;k=k ds nkSjku fn[kk;k tkuk vko';d ekuk x;k gS ,oa mlds vHkko esa ;k=h dks fcuk fVfdV ekus tkus ;ksX; crk;k x;k gS A ;ksX; vf/koDrk vihykFkhZx.k&vizkFkhZx.k ds vuqlkj mDr ifji= esa gh igpku gsrq oS/k nLrkostkr dh lwph n'kkZbZ xbZ gS] ftlesa ernkrk igpku i=] ikliksVZ] isu dkMZ] MªkbZfoax ykbZlUs l ,oa vU; dbZ nLrkostkr vafdr gS A 06- fopkjk/khu ekeys esa izR;FkhZx.k&ifjoknhx.k dh vksj ls dksbZ mifLFkr ugha gS A vfHkys[k ls ge ikrs gSa fd vihykFkhZ foHkkx }kjk mlh irs ij tks 4 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj vihy la[;k 337@2014 fu.kZ; fnukad 26-11-2020 izR;FkhZx.k&ifjoknhx.k us vius }kjk izLrqr ifjokn esa izLrqr fd;k gS rFkk tks irk fu.kZ; esa n'kkZ;k x;k gS] mlh ij vihy ds uksfVl tkjh djok;s Fks fdUrq uksfVl rkehy ugha gks lds ,oa irk viw.kZ gksuk crk;k x;k A bu ifjfLFkfr;ksa esa izR;FkhZx.k&ifjoknhx.k dh vuqifLFkfr esa gh cgl vihykFkhZx.k&vizkFkhZx.k lquh tkdj fu.kZ; fd;k tk jgk gS A 07- loZizFke {ks=kf/kdkj laca/kh fcUnq ij fopkj djus ij ge ;g ikrs gSa fd ekuuh; jk"Vªh; miHkksDrk fookn izfrrks"k vk;ksx us U;kf;d fofu.kZ;u First Appeal No. 411/1996 - Union of India & Ors. Vs Sri Ramji Enterprises & Anr, Decided on 26.09.2001 ¼mijksDrkuqlkj½ esa /kkjk 15] jsyos DysEl fVªC;wuy ,DV] 1987 ,oa /kkjk 3] miHkksDrk laj{k.k vf/kfu;e]1986 dk foospu djrs gq, jsyos DysEl fVªC;wuy ,DV]1987 dh /kkjk 15 ds vUrxZr ;k=h fdjk;s dh okilh laca/kh ekeyk Hkh jsyos DysEl fVªC;wuy ds {ks=kf/kdkj esa vkuk crk;k gS ,oa foLr`r foospu djrs gq, miHkksDrk eap dks bl izdkj ds ekeys esa {ks=kf/kdkj ugha gksuk ekuk gS A blh izdkj dk er ekuuh; jktLFkku miHkksDrk vk;ksx] t;iqj }kjk Appeal No. 1252/1994 - Station Superintendent, Railway Station, Ajmer & Ors. Vs Shri Jitendra Kothari, Appeal No.1340/1994 - Jitendra Kothari Vs Station Superintendent, Railway Station, Ajmer & Ors.,esa la;qDr :Ik ls fnukad 06.10.2000 ,oa izFke vihy la[;k 01@2017 & Jherh d:.kk tSu cuke osLVuZ jsyos oxSjg% esa fnukad 14-08-2018 dks ikfjr fu.kZ; esa O;Dr fd;k x;k gS A 08- pwfa d fopkjk/khu ekeys esa Hkh Li"Vr% izR;FkhZx.k&ifjoknhx.k us dfFkr rkSj ij muds ikl i;kZIr ,oa larks"ktud igpku izek.k laca/kh nLrkost gksus ds ckotwn nqckjk fVfdV tkjh dj tks jkf'k olwyh xbZ gS] mls okil izkIr djus gsrq ekeyk izLrqr fd;k x;k gS] ,slh fLFkfr esa ;g ns[krs gq, fd oLrqr% ;g ekeyk fdjk;k okilh dk gS] vr% mDr U;kf;d n`"VkUrksa esa O;Dr fof/k dh fLFkfr dks ns[krs gq, gekjs er esa fopkjk/khu ekeyk Hkh jsyos DysEl fVªC;wuy dk ekus tkus ;ksX; gS ,oa bl izdkj ds ekeys esa fo}ku ftyk eap] ckM+ejs dks {ks=kf/kdkj ugha Fkk A 09- tgka rd xq.kkoxq.k dk ekeyk gS] pwfa d Lohd`r :Ik ls izR;FkhZx.k&ifjoknhx.k }kjk rRdky vkj{k.k dk fVfdV fy;k x;k Fkk] ftl 5 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj vihy la[;k 337@2014 fu.kZ; fnukad 26-11-2020 gsrq vihykFkhZ jsyos foHkkx }kjk tkjh okf.kfT;d ifji= la[;k 04@2012 izHkko esa Fkk] ftlesa ;g izko/kku Fkk fd vkj{k.k ysrs le; tks igpku laca/kh nLrkost n'kkZ;k tkdj fVfdV ij mYysf[kr fd;k tkrk gS ogh ;k=k ds nkSjku fn[kk;k tkuk vko';d gS A ,slh fLFkfr esa ;g ns[krs gq, fd vihykFkhZ&foi{kh la[;k 2 Jh vfuy ikyhoky] Vh-Vh-bZ- us vius dÙkZO; dh ikyuk mDr ifji= ds vuqlkj dh Fkh ,oa bl Lohd`r fLFkfr dks ns[krs gq, izR;FkhZx.k&ifjoknhx.k ds ikl vius fVfdV esa mYysf[kr isu dkMZ fujh{k.k ds le; ugha Fkk A vr% vihykFkhZ&foi{kh la[;k 2 }kjk fdlh izdkj dh fof/k fo:) dk;Zokgh ugha dh xbZ cfYd mDr ifji= ds v/khu gh dk;Zokgh fd;k tkuk ik;k tkrk gS] vr% xq.kkoxq.k dh n`f"V ls Hkh ;g ekeyk lsok esa deh dk ekeyk lkfcr ughaa gksrk gS A 10- vr% mijksDr foospukuqlkj fo}ku ftyk eap }kjk ikfjr vkyksP; fu.kZ; fo:) jsyos foHkkx ;Fkkor fLFkr j[ks tkus ;ksX; ugha gS rFkk izdj.k ds rF;ksa ,oa ifjfLFkfr;ksa esa mDr foospu ds vuqlkj vikLr fd;s tkus ;ksX; gS A vkns'k vr% vihykFkhZx.k&vizkFkhZx.k }kjk izLrqr vihy Lohdkj dj ftyk miHkksDrk fookn izfrrks"k eap] ckM+esj }kjk ifjokn la[;k 134@2012 & ih- ,y-Jhekyh oxSjg% cuke e.My okf.kfT;d izcU/kd esa ikfjr fu.kZ; fnukad 13-10-2014 vikLr fd;k tkrk gS A [kpkZ i{kdkjku viuk&viuk Lo;a ogu djsaxs A ¼lat; Vkad½ ¼vrqy dqekj pVthZ½ lnL; lnL; ¼U;kf;d½ 6 jkT; miHkksDrk vk;ksx] lfdZV cSap tks/kiqj vihy la[;k 337@2014 fu.kZ; fnukad 26-11-2020 7 8