Section 11 in Chhattisgarh State Electricity Regulatory Commission (Redressal of Grievances of Consumers and Establishment of Forum and Electricity Ombudsman) Regulations, 2004
11.
In case the consumer's grievance is not redressed at the first level or he is otherwise not satisfied with the action taken, he may approach the machinery at the second level which will be the Assistant Engineer/Executive Engineer in case of LT consumers and Superintending Engineer/Chief Engineer in case of HT consumers.
