State Consumer Disputes Redressal Commission
Teksmo Industries vs Shyam on 10 March, 2026
1
1- VsdLeks b.MLVªht ih-ch-,u- 5303 th,u feYl iksLV eSVq iyk;e jksM]
dks;EcVwj 641029 bf.M;k
2- bysDVªhdy lsYl dkWjiksjs'ku ,u,p 15 Jh xaxkuxj jksM] d`f"k mit e.Mh
ds lkeus] chdkusj
3- ckck jkenso ,xzhdYpj bathfu;j oDlZ] ckyokM+h Ldwy ds ikl] uks[kk jksM]
xaxk'kgj] chdkusj
';ke lksyd
a h iq= Jh /kUukjke lksyadh] fuoklh& iqjkuh fxUuk.kh] ckxokuksa
dk eksgYyk] chdkusj
ekuuh; Jh eqds'k] ihBklhu lnL; ¼U;kf;d½
ekuuh; Jh fnus'k dqekj] lnL;
Jh ckcwyky Lokeh] vf/koDrk &&vihykFkhZx.k
izR;FkhZ dh vksj ls dksbZ mifLFkr ughaA
1.vihykFkhZx.k@foi{khx.k VsdLeks b.MLVªht o vU; us ;g vihy izR;FkhZ@ifjoknh ';ke lksyadh ds fo:) ftyk miHkksDrk fookn izfrrks"k vk;ksx] chdkusj ¼ftls vkxs fu.kZ; esa lqfo/kk dh n`f"V ls la{ksi esa ftyk miHkksDrk vk;ksx ds uke ls lacksf/kr fd;k tkosxk½ ds fu.kZ; fnukad 20@08@2019 ls O;fFkr gksdj bl jkT; miHkksDrk vk;ksx] lfdZV cSap] chdkusj ds le{k fnukad 10@10@2019 is'k dh gSA jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 2
2. vihy ls lacfa /kr ifjokn&i= ds rF; la{ksi esa bl izdkj ls gS fd ifjoknh us foi{kh la[;k 1 }kjk fufeZr ,d iEi VsdLeks Vksjks lc eksVlZ iEilsV oh 6 flaxy Qsl 10 ,p-ih- 30 LVst dk] tfj, fcy ua- 095 jkf'k #i, 49]500@& esa fnukad 07@05@2016 dks foi{kh la[;k 2 ls Ø; fd;kA bl iEilsV ds lkFk gh iEilsV dk iSuy 6]000@& #i, esa [kjhn djrs gq,] foi{kh la[;k 2 dks vU; NksVs&NksVs lkeku lfgr dqy 55]840@& #i, dk Hkqxrku fd;k x;kA iEilsV ij [kjhn dh fnukad ls nks o"kZ dh okj.Vh nh x;hA mDr iEilsV dks V~;wcosy esa yksfjax djus ds ckn 20 fnu rd lgh pyk vkSj mlds ckn iEilsV dh eksVj [kjkc gksus ij] foi{kh la[;k 3 dks bldh f'kdk;r dh rks mlus iEilsV dks ckgj fudky dj lfoZl lsUVj ij ykus dks dgk] bl ij foi{kh la[;k 3 us iEilsV dks lgh djds okil ifjoknh dks lqiqnZ dj fn;k] ysfdu blds i'pkr iEilsV dsoy 5 fnu lgh pyk vkSj pyrs&pyrs can gks x;kA ifjoknh }kjk iqu% mDr iEilsV dbZ nQsa foi{kh la[;k 03 ls lgh djok;k x;k rFkk eksVj dk LVkVZj cnyok;k x;k] ijUrq mDr iEilsV lgh ugha gqvkA foi{kh la[;k 3 ds bathfu;j us crk;k fd iEilsV esa eSU;wQSDpfjax fMQsDV gS] bl dkj.k ;g ckj&ckj [kjkc gks jgk gSA blds i'pkr ifjoknh us foi{kh la[;k 2 dks mDr leL;k ls voxr djok;k rks foi{kh la[;k 2 us dgk fd mldk dke cspus dk gS] okj.Vh esa iEilsV cnyokuk gks rks dEiuh gh cny ldrh gSA var esa ifjoknh ls lfoZl ds ckcr olwyh x;h jkf'k rFkk ifjokn esa of.kZrkuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k x;kA
3. foi{kh la[;k 1 o 2 dh vksj ls ifjokn dk tokc bl vk'k; dk çLrqr fd;k x;k fd ifjoknh us fnukad 07@05@2016 dks foi{kh la[;k 1 }kjk fufeZr iEilsV jkf'k #i, 55]840@& #i, dk Hkqxrku djds [kjhn fd;kA ;fn ifjoknh }kjk [kjhn fd;s x;s iEilsV esa dksbZ eSU;wQSDpfjax fMQsDV gksrk rks dEiuh eksVj dks viuh QSDVªh ls ckgj gh ugha HkstrhA ifjoknh us vius iEilsV dk tks ckj&ckj [kjkc gksuk crk;k gS] ml lEcU/k esa tokc esa ;g dgk x;k fd foi{kh dEiuh dh okj.Vh rks ml fLFkfr esa ykxw jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 3 gksrh gS] tcfd Øsrk [kjhn fd;s x;s iEilsV dk mfpr j[kj[kko djrk gks vkSj ;fn og mfpr j[kj[kko ugha djrk gS] rks dEiuh dh dksbZ okj.Vh ugha gksrhA blds lkFk gh ;g dgk x;k fd flaxy Qsl 10 ,p-ih- dh eksVj 220 o‚YV dh fctyh iw.kZ gksus ij pyrh gS] miHkksDrk }kjk iwjh fctyh vius dusD'ku ij gksus dk vk'oklu fn;k x;k Fkk ,oa ifjoknh us dgk Fkk fd mldk ?kjsyw flaxy Qsl dusD'ku gS] ftlesa ykbZV 220 o‚YV iwjh jgrh gS] Mhyj us ifjoknh dks ;g crk fn;k Fkk fd ;fn 220 o‚YV ls de fctyh gksxh rks eksVj ugha pysxh o 220 o‚YV ls vf/kd fo|qr vkiwfrZ gksxh rks eksVj dh Fkzslj IysV o cq'k [kjkc gks tk;sx a sA foi{khx.k dk dguk gS fd ifjoknh ds [ksr esa iEilsV 10 ,p-ih- dk yxk gqvk gS] ogka dEiuh dk bathfu;j nks&rhu ckj x;k Fkk rks ;g ns[kk fd ogka ij ifjoknh us ,d eSU;qvy LVscykbZtj yxk j[kk gS] ftlesa ykbZV vkrs gh 400 o‚YV fo|qr vkiwfrZ gksrh gS] ftls ns[kdj dEiuh ds bathfu;j us mä LVscykbZtj gVkus dks dgk] rks ifjoknh us mls gVkus ls bUdkj dj fn;k] bl dkj.k ls LVscykbZtj ds tfj, 400 o‚YV dh fctyh vkiwfrZ gksus ls eksVj }kjk 4000 vkj-ih-,e- fudkyus ls Fkzslj IysV o cq'k ckj&ckj T;knk jkm.M ysus ls [kjkc gksrs jgs gSa] tcfd fcuk LVscykbZtj] 10 ,p-ih- dk iEilsV 2880 vkj-ih-,e- ysrk gS vkSj vxj mls T;knk o de vkj-ih-,e- feysxk rks eksVj dh Fkzslj IysV o cq'k esa [kjkch gks tk;sxhA bl çdkj ifjoknh }kjk eSU;qvy LVscykbZtj yxkus o vf/kd oksYVst çkIr djus ds dkj.k iEilsV [kjkc gqvk gS] dfFkr iEilsV esa dksbZ eSU;wQSDpfjax fMQsDV ugha gSA var esa lsok esa deh ls badkj djrs gq, ifjoknh dk ifjokn [kkfjt fd;s tkus dh izkFkZuk dh x;hA
4. foi{kh la[;k 3 dks ftyk vk;ksx esa tokc izLrqr djus dk i;kZIr volj fn;s tkus ds ckotwn foi{kh la[;k 3 us dksbZ tokc is'k ugha fd;k] blfy, mldk tokc fnukad 13@06@2018 dks can dj fn;k x;kA
5. ifjoknh o foi{khx.k ds vfHkopuksa ds i'pkr mHk;i{k dh lk{;
ysdj o mHk;i{k dks lqudj fo}ku ftyk miHkksDrk vk;ksx] chdkusj us vkns'k fnukad 20@08@2019 dks fuEu vkns'k ikfjr fd;k x;k%& jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 4
6. geus fo}ku vf/koDrk vihykFkhZ dks lquk o ftyk vk;ksx o vihy i=koyh dk /;kuiwoZd voyksdu fd;kA
7. vihykFkhZ ds fo}ku vf/koDrk Jh ckcwyky Lokeh us cgl dh gS fd] ifjoknh ds }kjk dEiuh dh dksbZ f'kdk;r ugha dh xbZ gSA Terms & Condition of 2 years rwa ranty gsrq daiuh dh 'krsZa r; Fkh] ftuds vuqlkj nks lky dh vof/k ds varxZr dsoy nks ckj gh fu%'kqYd lfoZl ns; FkhA ifjoknh us iEi lsV 440 okWYV ds fo|qr vkiwfrZ ij pyk;k] lc&ehVj dk mi;ksx ugha fd;kA ifjoknh us iEi lsV dh okjaVh vof/k esa dsoy nks ckj fu%'kqYd lfoZl gksus ds ckn rhljh lfoZl fnukad 17-03-2017 dks ifjoknh }kjk djokbZ x;h] mlds 2]150@&:i;s fy;s x;sA iEi lsV tyus ds fy, ifjoknh Lo;a ftEesnkj gSA oh&6 flaxy Qsl 10 ,p-ih- dh eksVj FkhA 220 okWYV {kerk ls de oksYVst ij eksVj ugha py ldrh FkhA fo)ku ftyk miHkksDRkk vk;ksx us mDr 'krksZa ds lEcU/k esa fopkj u dj tks vkyksP; vkns'k ikfjr fd;k gS] og fof/klEer ugha gS vkSj vikLr fd;s tkus ;ksX; gS vkSj vikLr fd;s tkus dh izkFkZuk dhA
8. izR;FkhZ cgl ds le; mifLFkr ugha jgsA jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 5
9. i{kdkjksa ds e/; bl lEcU/k esa dksbZ fookn ugha gS fd] ifjoknh ds }kjk VsDleks b.MLVªht ls ,d iEi lsV VsDleks Vksjks lc eksVlZ iEi lsV oh 6 flaxy Qsl 10 ,p-ih- 30 LVst dks tfj;s fcy 49]500@&:i;s esa [kjhnk Fkk rFkk iEi lsV dk ,d iSuy 6000@&:i;s esa [kjhnk FkkA ifjoknh ds vuqlkj iEi lsV dsoy 20 fnu rd lgh pykA fnukad 07-05-2016 dks [kjhn ds i'pkr~ fnukad 02-06-2016 dks iEi lsV [kjkc gks x;k] ftlds vuqlkj foi{kh la- rhu ds lfoZl lsUVj ij ejEer gsrq NksMk+ x;kA fnukad 06-06-2016 dks iEi lsV dh eksVj ckbZfMax dh xbZ ijUrq ifjoknh ds vuqlkj iEi lsV ugha pykA bathfu;j ds }kjk LVkVZj [kjkc gksuk crk;k vkSj bathfu;j ds }kjk 3340@&:i;s pktZ dj iEi lsV dks lgh fd;k ijUrq fQj og can gks x;kA 6000@&:i;s esa u;k LVkZVj [kjhn dj yxk;kA fnukad 20-09-2016 dks iqu% iEi lsV [kjkc gks x;kA fnukad 27-02-2017 dks okjaVh vof/k lekIr gksuk dgrs gq, 2]150@&:i;s lgh djus ds fy;sA ckj&ckj iEi lsV [kjkc gksus dk dkj.k iEi lsV dh Fkszlj IysV o cqz'k [kjkc gksuk crk;kA foi{kh@vihykFkhZ ds vuqlkj LVsCykbZtj ds dkj.k 400 okWYV fo|qr vkiwfrZ ds }kjk eksVj 4000 vkj-ih-,e- fudkyus ls Fkszlj IysV o cqz'k ckj&ckj T;knk jkm.M ysus ls [kjkc gksrs jgs gS] fcuk LVsCykbZtj 10 ,p-ih- dk iEi lsV 2880 vkj-ih-,e- ysrk gS vkSj bls T;knk o de vkj-ih-,e- feyus ls eksVj dh Fkzslj IysV o cqz'k [kjkc gks x;s gSA ifjoknh dh vksj ls ejEer dh nks jlhnsa fnukad 07-06-2016 o 27-02-2017 is'k dh gSaA vihykFkhZ ds }kjk ,slh dksbZ fujh{k.k fjiksVZ is'k ugha gqbZ dh ftlds vk/kkj ij ;g ekuk tk lds fd ifjoknh ds }kjk eSU;qvy LVsCykbZtj dks mi;ksx esa fy;k x;k gksA okjaVh dkMZ ij fo|qr dh de lIykbZ esa dksbZ {kfr gksuk okjaVh esa 'kkfey gksuk ugha ekuk x;k gSA gkbZ okWYVst dh 'krZ bl okjaVh dkMZ esa ugha gSA gkbZ okWYVst ifjoknh ds }kjk fy;k x;k gks vkSj ifjoknh us ;g dgk gks fd 400 okWYV ls de esa dke ugha pysxk] ;g vihykFkhZ izekf.kr ugha dj lds gS] dsoy mudk dFku gSA iEi lsV ckj&ckj [kjkc gksuk rkjh[k lfgr ifjoknh us crk;k gS] tks lkfcr gS rFkk ;g ,d izdkj ls vihykFkhZ dh Lohd`fr gSA vihykFkhZx.k dh jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 6 vksj ls fodz; fd;s x;s iEi lsV us lgh izdkj ls dk;Z ugha fd;k gS] tks lsok nks"k gSA fo)ku ftyk miHkksDRkk vk;ksx }kjk vihykFkhZ dk lsok nks"k ekuuk lgh gS] mlesa gLr{ksi dh dksbZ vko';drk ugha gSA
10. tgak rd ifjoknh ds }kjk 5]590@&:i;s tks vihykFkhZ ds }kjk izHkkfjr fd;s x;s gS] mldks okfil fnykus dk vkns'k dk iz'u gS] tc iEi lsV dks okfil djus ds lEcU/k esa vkns'k fn;k x;k gS vkSj ml fLFkfr esa tcfd ifjoknh us Hkh dqN lhek rd iEi lsV dk mi;ksx Hkh fd;k gS] 5590@&:i;s okfil fnyok;s tkuk vkSj iEi lsV dh dher fnyk;k tkuk nksgjs vuqrks"k (Double Relief) ds :i esa gS] tks mfpr ugha gSA ifjoknh dks jkf'k 09 izfr'kr okf"kZd C;kt dh nj ls fnyokbZ tk jgh gS] ,slh fLFkfr esa ekufld larki gsrq fnyokbZ xbZ jkf'k 20]000@&:i;s Hkh vR;f/kd gSA bl izdkj 20]000@&:i;s ds LFkku ij 2]000@&:i;s ekufld larki gsrq fnyok;s tkuk mfpr gSA bl izdkj vihykFkhZ dh vksj ls izLrqr ;g vihy vkaf'kd :i ls Lohdkj fd;s tkus ;ksX; ik;h tkrh gSA
11. ifj.kker% vihykFkhZx.k dh vksj ls izR;FkhZ@ifjoknh ds fo:) izLrqr ;g vihy vkaf'kd :i ls Lohdkj dh tkdj fo)ku ftyk miHkksDRkk vk;ksx] chdkusj ds }kjk ifjokn la- 233@2017&';ke lksyd a h cuke~ VsdLeks b.MLVªht ,oa vU; esa ikfjr vkns'k fnukad 20-08-2019 fuEu izdkj la'kksf/kr djrs gq, vkns'k fn;k tkrk gS fd%& fo)ku ftyk miHkksDrk vk;ksx }kjk ifjoknh ls jlhnksa ds vk/kkj ij olwy dh xbZ jkf'k 5]590@&:i;s fnyok;s x;s gS] mDr vkns'k dks vikLr fd;k tkrk gSA blh izdkj fo)ku ftyk miHkksDrk vk;ksx }kjk ifjoknh dks ekufld larki ds fy, fnyokbZ xbZ jkf'k 20]000@&:i;s ds LFkku ij izR;FkhZ@ifjoknh] vihykFkhZx.k@foi{khx.k ls 2]000@&:i;s gh izkIr djus dk vf/kdkjh gksxkA fo)ku ftyk miHkksDrk vk;ksx dk 'ks"k vkns'k iq"V fd;k jkT; miHkksDrk vk;ksx] lfdZV csp a ] chdkusj Texmo Industries ';ke lksyadh vihy la[;k& 76@2019 7 tkrk gSA rn~uqlkj vihy vkaf'kd :i ls Lohdkj dh tkdj fuLrkfjr dh tkrh g
12. fu.kZ; dh ,d izfr ds lkFk fo)ku ftyk miHkksDrk vk;ksx dk vfHkys[k vfoyac ykSVk;k tkosA