Section 78(a) in West Bengal Municipal (Employees' Service) Rules, 2010
(a)Every employee shall bear in mind that the he is a public servant; he shall faithfully discharge his duties, shall always behave courteously with the members of the public or colleagues with whom he has to come in contact in the discharge of his duties as a public servant and shall always try to help them in all possible ways through quick and faithful discharge of the duties assigned to him
