State Consumer Disputes Redressal Commission
Mr. Ruchir Gupta vs Kamal Auto Tech Private Limited on 22 September, 2021
jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj ¼jktLFkku½ A ifjokn la[;k& 07@2018 Mr. Ruchir Gupta S/o Dr. Rajendra Gupta, R/o H-1-77, Near Galaxy Cinema RIICO Industrial Area, Mansarovar, Jaipur.
----- ifjoknh Ckuke 01- Kamal Auto Tech Private Limited, Opposite GPO, MI Road, Jaipur 302001.
02- Skoda Auto India Pvt. Ltd., A1/1, Five Star Shendra Industrial Area, Aurangabad 431201, 03- Audi India (A division of Volkswagen Group Sales India Pvt. Ltd) now Skoda Auto Volkswagen India Private Limited, E-1, MIC Industrial Area, Phase III, village Nigoje, Mhalunge Kharabwadi Chakan, Taluka Khed, Pune 410501
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mifLFkr %& 1& ifjoknh dh vksj ls Jh oh- ds- flag] vf/koDrkA 2& foi{kh la- 1 dh vksj ls Jh vfHkuanu tSu] vf/koDrkA 3& foi{kh la- 2 dh vksj ls Jh ikjl tSu] vf/koDrkA 4& foi{kh la- 3 dh vksj ls Jh jfo 'kekZ] vf/koDrkA fu.kZ; fnukad 22 flrEcj] 2021 jktLFkku jkT; vk;ksx] t;iqj }kjk lqjsUnz dqekj tSu] lnL;¼U;kf;d½ 01 ifjoknh us bl vk;ksx ds le{k fnukad 18-01-2018 dks ,d ifjokn bu rF;ksa dk izLrqr fd;k fd ifjoknh us foi{kh la- 2 o 3 }kjk fufeZr 2 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 ,d vkWMh dkj foi{kh la- 3 Mhyj ls fnukad 27-03-2017 dks [kjhnh rFkk [kjhn ds 26 osa fnu fnukad 25-04-2017 dks mDr dkj t;iqj 'kgj esa pyrs le; czSd Mkmu gks x;h ftls foi{kh la- 1 ds odZ'kkWi ij yk;k x;k rc foi{kh uacj 1 ds }kjk ¶;wy iEi esa [kjkch crkrs gq, okgu dh ejEer dj dqN fnu ckn ifjoknh dks okil ykSVk nhA foi{kh uacj 1 us ¶;wy iEi cnyuk crk;k fdUrq ¶;wy iEi ifjoknh dks okil ugha fn;kA ifjoknh ds vuqlkj bruh eagxh dkj [kjhnus ds 26 osa fnu pyrs&2 czsd Mkmu gks x;h ftlls ifjoknh dk fo'okl lekIr gks x;k blfy, ifjoknh us ;g vuqrks"k pkgk gS fd laiw.kZ izfrQy jkf'k e; C;kt okil ykSVk;h tkos] 40 yk[k :i;s dh {kfriwfrZ] 10 yk[k :i;s ekufld {kfriwfrZ bl izdkj dqy 89]57]000@&:i;s e; C;kt fnyk;s tkos rFkk okgu dk dCtk foi{khx.k okil ysoAs 02 foi{kh uacj 1 Mhyj ds }kjk ;g tokc fn;k x;k fd ifjoknh dk okgu ¶;wy iEi dUVªksy ;wfuV Qsfy;j gks tkus ls czsd Mkmu gqvk Fkk] mUgksua s ¶;wy iEi dUVªksy ;wfuV dks cny fn;k gS rc ls okgu lgh py jgk gSA bl izdkj mUgksaus ifjokn i= [kkfjt fd;s tkus dk fuosnu fd;k gSA 03 foi{kh uacj 2 dh vksj ls ;g tokc ifjokn i= izLrqr fd;k x;k gS fd mlds rFkk ifjoknh ds e/; miHkksDrk o lsok iznkrk ds laca/k ugha gSA foi{kh uacj 2 }kjk mDr okgu fufeZr dj foi{kh uacj 3 dks fodz; fd;k tkrk gS rFkk foi{kh uacj 3 vks- Mh- dkj dh ekdsZfVax] fodz; vkfn djrh gSA bl izdkj mUgksaus ifjokn [kkfjt fd;s tkus dk fuosnu fd;k gSA 04 foi{kh uacj 3 vks- Mh- bf.M;k us tokc ifjokn i= izLrqr dj ;g fy[kk gS fd mDr okgu ifjoknh dh dEiuh ds uke ls [kjhnk x;k gS blfy, okf.kfT;d m}s'; ds fy, okgu [kjhnk x;k ekuk tkosxkA ;g Hkh fy[kk gS fd okgu esa dksbZ fuekZ.k nks"k ugha gSA ¶;wy iEi dh dUVªksy ;wfuV ds Qsfy;j gks tkus ls okgu dk batu cUn gqvk Fkk] ml ikVZ dks cny fn;k x;k gSA mlds Ik'pkr okgu fujUrj lgh py jgk gSA mUgksua s ifjokn i= [kkfjt fd;s tkus dk fuosnu fd;k gSA 3 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 05 mHk;i{k dh vksj ls 'kiFk i= o fofHkUu nLrkostkr izLrqr fd;s x;s gSa ftudk vko';drk vuqlkj foospu fd;k tkosxkA 06 mHk;i{k ds vf/koDrkx.k dh cgl lquh x;h ,oa i=koyh dk voyksdu fd;k x;kA 07 gLrxr izdj.k esa ifjoknh us vius ifjokn i= esa eq[; :i ls ;g vk{ksi fy;k gS fd bruh eagxh vkWMh dkj [kjhnus ds 26 osa fnu gh dkj pyrs&2 czsd Mkmu gksdj cUn gks x;h] blfy, ,slk okgu foi{kh dks fn;s tkus ;ksX; gS rFkk lai.w kZ jkf'k Refundable gSA mudk ;g Hkh rdZ gS fd foi{kh ucj 1 us vius lfoZl fjdkMZ esa mDr ¶;wy iEi dks Repair djuk fy[kk gSa rFkk ckn esa ^^ Repair ^^ 'kCn dks gVkdj ^^ Replaced ^^ dj fn;k x;k gSA mudk ;g Hkh rdZ gSa fd tc ifjoknh us foi{kh uacj 1 ls ;g dgk fd okgu ds lfoZl fjdkMZ esa ;g rF; izdV gksxk fd bruk eagxk okgu [kjhnus ds 26 osa fnu gh czsd Mkmu gks x;k rc bl okgu dh fodz; dher ij vlj iMsxkA bl ij foi{kh uacj 1 ds }kjk ;g dgk fd os bl rF;dks vius lfoZl fjdkMZ ls gVk nsxsA bl izdkj ifjoknh ds vuqlkj foi{kh dk ;g vkpj.k vR;Ur xaHkhj gS ftlds dkj.k ifjoknh dk brus eagxs okgu ls fo'okl [kRe gks x;kA muds vuqlkj mDr okgu dh laiw.kZ izfrQy jkf'k ,oa ifjokn i= esa pkgs x;s vuqrks"k ifjoknh dks fnyk;s tkus pkfg,A 08 foi{khx.k ds fo}ku vf/koDrk dh vksj ls ;g cgl dh x;h gS fd ifjoknh us dsoy ek= ,d ckj okgu cUn gks tkus ds vk/kkj ij ifjokn i= izLrqr dj fn;k gS tcfd foi{khx.k us mDr okgu ds ¶;wy iEi ikVZ dks fu%'kqYd cny Hkh fn;k gS rFkk mlds ckn okgu esa dHkh dksbZ ijs'kkuh ugha gqbZ gSA muds vuqlkj mDr okgu esa fdlh izdkj dk dksbZ fuekZ.k nks"k ugha gSA mUgksua s ;g Hkh cgl dh gS fd mDr okgu ifjoknh ds uke ugha [kjhnk x;k gS cfYd M/S VKALP OUTSOURCING SERVICES PVT. LTD. ds uke [kjhnk x;k gS ftlds dkj.k ;g ekuk tkosxk fd mDr okgu O;kikfjd m}s'; ds fy, [kjhnk x;k gS blfy, ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk ¼2½ ¼1½ 4 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 ¼Mh½ ds rgr miHkksDrk ugha gSA bl izdkj mUgksua s ifjokn i= [kkfjt fd;s tkus dk fuosnu fd;kA 09 gLrxr izdj.k esa ;|fi ;g lgh gS fd ;g okgu M/S VKALP OUTSOURCING SERVICES PVT. LTD. ds uke ls [kjhnk x;k gS fdUrq ifjoknh us vius ifjokn i= ds lkFk cksMZ Mk;jsDVj dh ehfVax dh fVIi.kh izLrqr dh gS ftlds vuqlkj ;g okgu ifjoknh :fpj xqIrk Mk;jsDVj ds futh mi;ksx ds fy, [kjhnk x;k gSA bl ckjs esa foi{khx.k dh vksj ls ekuuh; loksZPp U;k;ky; dk U;kf;d n`"Vkar 2013(2) WLC (SC) Civil 272 U.P.POWER CORPORATION LTD. & ORS. V/S ANIS AHMAD izLrqr fd;k x;k gS ftlesa okf.kfT;d iz;kstu ls fo|qr lac/a k fy;s tkus ij ifjoknh dks miHkksDrk ugha ekuk x;k Fkk tcfd gLrxr izdj.k ds rF; ,sls ugh gSA ifjoknh dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh ifjokn izdj.k la[;k 51@2006 CROMPTON GREAVES & ANR. V/s DAIMLER CHRYSLER INDIA PRIVTE LIMITED & ORS. fu.kZ; fnukad 08-07-2016 izLrqr fd;k x;k gS ftlesa o`gn ihB dks ;g iz'u jSQj fd;k x;k Fkk fd D;k fdlh dEiuh ds }kjk dksbZ dkj vFkok dksbZ oLrq vius Mk;jsDVj ds futh mi;ksx ds fy, [kjhnh tkrh gS rc D;k mls okf.kfT;d m}s'; ds fy, [kjhnk x;k ekuk tkosxk rc ekuuh; jk"Vªh; vk;ksx dh o`gn ihB us ;g ekuk fd dksbZ dEiuh ;fn vius Mk;jsDVj ds futh mi;ksx ds fy, dksbZ dkj vFkok oLrq [kjhnrh gS rc mls okf.kfT;d mi;ksx ugha ekuk tkosxkA bl izdkj gekjh jk; esa foi{khx.k ds }kjk okf.kfT;d mi;ksx gsrq dkj [kjhnus dk tks rdZ fy;k x;k gS] og lkjghu gSA 10 gLrxr izdj.k esa ;g rF; fuZfookfnr gS fd ifjoknh us tks okgu [kjhnk gS] og [kjhnus ds 26 osa fnu czsd Mkmu gksdj ,d ckj cUn gks x;k Fkk] blds vykok ifjoknh us mDr okgu esa vU; dksbZ f'kdk;r ugha dh gSA vc ;gh ns[kk tkuk gS fd D;k bl izdkj ,d ckj okgu ds czsd Mkmu gks tkus ds vk/kkj ij ifjoknh mDr dkj dh lai.w kZ izfrQy jkf'k e; C;kt e; ekufld larki vkfn ds izkIr djus dk vf/kdkjh gS \ 5 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 11 ifjoknh dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx dk U;kf;d n`"Vkar fjohtu fiVh'ku uacj 1030@2008 VkVk eksVlZ cuke jkts'k R;kxh o vU; fu.kZ; fnukad 03-12-2013 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa ifjoknh us ,d dkj [kjhnh rFkk [kjhnus ds dqN fnu gh ml dkj ds vanj ikuh vkus dh f'kdk;r ik;h x;hA bl f'kdk;r dk fujkdj.k foi{kh ds }kjk dbZ ckj fd;k x;k fdUrq fQj Hkh og f'kdk;r nwj ugha gqbZA bl U;kf;d n`"Vkar okys ekeys esa djhc 6&7 ckj rd ;g f'kdk;r vkrh jgh rc Hkh fo}ku jk"Vªh; miHkksDrk vk;ksx ds }kjk ifjoknh dks okgu dh dher ugha fnyk;h x;h cfYd foi{khx.k dks ;g vkns'k fn;k x;k fd og vko';d :i ls bl deh dks nwj djs rFkk fdlh ofj"B vf/kdkjh dk izek.k i= fn;k tkos fd mDr deh nwj dj nh x;h gSA bl U;kf;d n`"Vkar ds vk/kkj ij ifjoknh dks dksbZ ykHk ugha feyrk gSA 12 ifjoknh dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh dk ,d vU; U;kf;d n`"Vkar I (2008) CPJ 19 (NC) Hyundai Motors India Ltd. V/s AFFILIATED East West Press (P) Ltd. fu.kZ; fnukad 29-11-2007 izLrqr fd;k x;k gSA bl ekeys esa Hkh okgu ds batu esa cncw rFkk dkys /kq,a dh f'kdk;r rFkk ckn esa Mhty yhdst gksus dh f'kdk;r dbZ ckj vk;h rc ifjoknh dk ifjokn i= Lohdkj fd;k x;k fdUrq gLrxr izdj.k esa ,sls rF; ugha gS cfYd gLrxr ekeys esa dsoy ,d ckj okgu czsd Mkmu gqvk gS] ftldk fujkdj.k foi{khx.k ds }kjk dj fn;k x;k gS rFkk mlds Ik'pkr dHkh dksbZ f'kdk;r ugha vk;h gSA 13 foi{khx.k dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh dk U;kf;d n`"Vkar Revision Petition No. 636/2013 Hind Motors India Ltd.Anr. V/s Jodh Singh & Ors. fu.kZ; fnukad 12-07-2016 izLrqr gqvk gSA bl U;kf;d n`"Vkar ds voyksdu ls ;g ik;k tkrk gS fd bl ekeys esa okgu esa ftl deh dh f'kdk;r vk;h Fkh] og f'kdk;r ckj&2 vkrh jgh rFkk mldk fujkdj.k ugha gks ldk Fkk rc 6 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 Hkh ;g ekuk x;k fd ml okgu ds batu dks fuekZrk dEiuh ds }kjk cny fn;k tkosA 14 foi{khx.k dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh dk U;kf;d n`"Vkar 2009 NCJ 575 (NC) Vikram Bajaj V/s Hind Motors (India) Ltd. & Anr. fu.kZ; fnukad 19-12-2008 rFkk jkT; miHkksDrk vk;ksx] t;iqj ds fofHkUu fu.kZ; ifjokn izdj.k la - 185@2018 xksikyjke ;kno cuke dey dkWef'kZ;y Oghdy izkbZosV fy- o vu; fu.kZ; fnukad 19-08-2020] ifjokn izdj.k la[;k 141@2017 /kkjk flag ;kno cuke Daimler India Commercial Vehicles Pvt. Ltd. & Ors.fu.kZ; fnukad 08-10-2020] ifjokn izdj.k la[;k 04@2016 Salasar Complex & Buildcom Pvt. Ltd. V/s Audi India & Ors. fu.kZ; fnukad 14-02-2017 rFkk ifjokn izdj.k la[;k 132@2018 Jhefr pUnzdkUrk vxzoky cuke LdksMk vkWVks o vU; fu.kZ; fnukad 10-09-2021 izLrqr fd;s x;s gS] ftu lHkh esa ;g ekuk x;k gS fd fo'ks"kK dh fjiksVZ ds vHkko esa okgu esa fuekZ.k nks"k gksuk lkfcr ugha ekuk tk ldrkA 15 ifjoknh ds fo}ku vf/koDrk dh vksj ls ;g Hkh cgl dh x;h gS fd ¶;wy iEi Replaced ugha fd;k x;k cfYd Repair fd;k x;k gS D;ksfd iqjkuk ikVZ mUgsa okil ugha fn;k x;k gSA ,usDpj&1 esa Repair dks dkVdj Replaced fy[k fn;k x;k gSA tgkW rd iqjkuk ikVZ ifjoknh dks nsus dk iz'u gS] bl ckjs esa ;g ik;k tkrk gS fd foi{khx.k us okjaVh vof/k esa fu%'kqYd ¶;wy iEi cnyk gS blfy, iqjkuk ikVZ ifjoknh izkIr djus dk vf/kdkjh ugha gS D;ksfd foi{kh uacj 1 ftlds }kjk mDr ikVZ cnyk x;k gS] og ml ikVZ dks foi{kh uacj 3 dks nsdj mldh dher izkIr djsxkA foi{khx.k dh vksj ls bl ¶;wy iEi ikVZ dk VSDl bUokbZl dh izfr izLrqr dh x;h gS ftlesa ifjoknh ds okgu dk uacj Hkh gS rFkk ftl fnu ;g ikVZ cnyk x;k] og rkjh[k Hkh vafdr gSA blh izdkj ifjoknh dh vksj ls ;g cgl Hkh dh x;h gS fd mDr iqjkuk ikVZ ifjoknh dks fn[kk;k ugha x;k FkkA bl ckjs esa ;g ik;k tkrk gS fd ifjoknh us ,slk dksbZ vk{ksi okgu izkIr djrs le; ugha fd;k gS fd iqjkuk ikVZ fn[kk;k tkosA ifjoknh dks iqjkuk ikVZ dh 7 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021 QksVks Hkst nh x;h gSA bl izdkj ;g ik;k tkrk gS fd foi{kh uacj 1 us ifjoknh ds okgu dk ¶;wy iEi cnyk gSA rdZ ds rkSj ij ¶;wy iEi Repair fd;k tkuk Hkh ekuk tkos rc Hkh ifjoknh dks mDr okgu esa ckn esa dHkh Hkh dksbZ f'kdk;r ugha gqbZ gSA foi{khx.k dh vksj ls okgu dk lfoZl fjdkMZ Hkh izLrqr fd;k x;k gS] ftlds vuqlkj bl okgu dh lfoZl fnukad 09-03-2021 dks dh x;h gS ml le; ;g okgu 15257 fdyksehVj py pqdk FkkA ifjoknh ds }kjk ,slk vfHkopu ugha fd;k x;k gS fd mDr okgu esa ,d ?kVuk ds Ik'pkr dHkh dksbZ ijs'kkuh vk;h gksA 16 gLrxr izdj.k esa ;g Hkh lgh gS fd ifjoknh us vius ifjokn i= esa Li"V :i ls ,slk dksbZ vfHkopu Hkh ugha fd;k gS fd bl okgu esa fdlh izdkj dk dksbZ fuekZ.k nks"k gks rFkk fdlh fo'ks"kK dh fjiksVZ Hkh izLrqr ugha dh x;h gS cfYd ifjoknh us vius ifjokn i= esa vf/kdk'kr% ;gh rF; fy[kk gS fd bruh eagxk okgu [kjhnus ds 26 osa fnu gh [kjkc gks x;h blfy, mldk fo'okl lekIr gks tkus ls mls laiw.kZ izfrQy jkf'k fnyk;h tkosA tSlk fd mij foospu fd;k x;k gS] mlds vuqlkj foi{khx.k us ¶;wy iEi ds dUVªksy ;wfuV esa [kjkch vk tkus ds dkj.k okgu dk cszd Mkmu gksuk crk;k gS rFkk ml ikVZ dks foi{khx.k ds }kjk fu%'kqYd cny Hkh fn;k x;k gS rFkk mlds Ik'pkr dHkh Hkh mDr okgu esa dksbZ ijs'kkuh ugha vk;h gSA bl izdkj ;gh fu"d"kZ fudyrk gS fd mDr okgu esa fdlh izdkj dk dksbZ fuekZ.k nks"k ugha gS rFkk foi{khx.k dk dksbZ lsoknks"k Hkh ugha gSA Qyr% ifjoknh ds }kjk izLrqr ifjokn i= [kkfjt fd;s tkus ;ksX; gSA &%% vkns'k %%& ifjoknh ds }kjk foi{khx.k ds fo:} ifjokn i= [kkfjt fd;k tkrk gSA mHk;i{k viuk&2 [kpkZ eqdnek ogu djsxsA ¼'kSysUnz HkV~V½ ¼lqjUs nz dqekj tSu½ lnL; lnL;¼U;kf;d½ izlkn 8 jktLFkku jkT; vk;ksx] ifjokn la[;k 225@2019 fu.kZ; fnukad 03-08-2021