State Consumer Disputes Redressal Commission
Makemy Trip India Pvt. Ltd. vs Rohit Paliwal on 13 March, 2026
1 jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj le{k%& ekuuh; Jh fueZy flag esM+roky] lnL; ¼U;kf;d½ ekuuh; Jh lqjsUnz flag] lnL; ¼U;kf;d½ ekuuh; Jh jkefuokl lkjLor] lnL;
vihy la[;k%&552@2024 1&Make My Trip India Private Limited tfj;s vf/kd`r izfrfuf/k] 19oka ¶yksj] ,-ch-lh- fcfYMax uacj&5] Mh,y,Q lkbZcj flVh] Qst&3] xqM+xkao&122002 2&Make My Trip India Private Limited tfj;s vf/kd`r izfrfuf/k] 314] ysu uacj 7] mn; ekxZ] cuhikdZ] t;iqjA
----vihykFkhZx.k@foi{khx.k cuke jksfgr ikyhoky iq= Jh f'ko fd'kksj ikyhoky] fuoklh , 266] usg: uxj] ikuhisp] t;iqj] jktLFkku&302016A &izR;FkhZ@ifjoknh mifLFkr%& vihykFkhZx.k@foi{khx.k ds vf/koDrk Jh jkgqy yks<k dh vksj ls Jh lUuh tksuoky ]vf/koDrk izR;FkhZ@ifjoknh dh vksj ls Jh vfHk"ksd xksVspk] vf/koDrk cgl lquus dh fnukad % 10-03-2026 fu.kZ; lqukus dh fnukad% 13-03-2026 fu.kZ;
[}kjk%&ekuuh; Jh fueZy flag esM+roky] lnL; ¼U;kf;d½] 2 jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k 552@2024 eSd ekbZ fVªi bf.M;k izkbZosV fyfeVsM cuke jksfgr ikyhoky vihykFkhZ eSdekbZ fVªi bf.M;k izkbZosV fyfeVsM us izR;FkhZ jksfgr ikyhoky ds fo:) fo)ku ftyk miHkksDrk vk;ksx] t;iqj f)rh; ds fu.kZ; fnukad 28-08-2024 ds fo:) izLrqr dh gSA 2& izdj.k ds laf{kIr esa rF; bl izdkj ls crk;s x;s gS a fd izR;FkhZ us ,d ifjokn vihykFkhZ ds fo:) bl vk'k; dk izLrqr fd;k Fkk fd mlds }kjk vihykFkhZ ls guhewu iSdst fnukad 06-02-2017 dks ;wjksi ds gksVYl ckcr~ djokbZ Fkh] ftldh cqfdax jkf'k 1]85]279@&:i;s ¼,d yk[k fipklh gtkj nks lkS mUgrj :i;s½ r; dh xbZA vihykFkhZ us mls vkxkg fd;k fd vkidks flQZ mM+ku fVfdV o ohtk ds fy, vyx ls vkosnu djuk gksxk ckdh lc dqN vki }kjk tks jkf'k vnk dh xbZ gS] mlesa lfEefyr gSA vihykFkhZ ls ;g vk'oklu feyus ij mlus mM+ku ds fy, fVfdV cqd dj fy;k] ohtk ds fy, vkosnu fd;kA fnukad 13-02-2017 dks izR;FkhZ ds ikl ohtk Vhe ls dkWy vk;k fd vkids ikl ohtk vkosnu ds fy, le; ugha gSA 3& izR;FkhZ nwljh bafVusjjh ds fy, lger gks x;k ysfdu Qzkalhlh nwrkokl ls QthZ nLrkost is'k fd;s tkus ds dkj.k ohtk fujLr gks x;kA vr% izR;FkhZ dks iqu% ,d vYVsZusfVo bafVusjjh iznku dj vkosnu ds fy, dgk x;kA fnukad 23-02-2017 dks iqu% vkosnu fd;k tks fnukad 24-02-2017 dks iqu% udyh nLrkost is'k fd;s tkus ds dkj.k [kkfjt gks x;k x;kA bl izdkj udyh vYVsZusfVo bafVusjjh nLrkost tek djkus ds dkj.k ckj&ckj ohtk vLohd`r gqvk] bl rF; dh tkudkjh izR;FkhZ dks ugha FkhA vihykFkhZ }kjk izR;FkhZ dks esy dj fd;s x;s Hkqxrku esa ls vkaf'kd jkf'k 1]50]000@&:i;s ¼,d yk[k ipkl gtkj :i;s½ okfil djus dk vk'oklu fn;k x;k ysfdu izR;FkhZ us izkIr djus ls badkj djus ij bl jkf'k dks vkt rd ugha ykSVk;k x;k vr% lsok nks"k fd;k x;k gSA vr% lsok nks"k crkrs gq, 1]85]000@&:i;s ¼,d yk[k fipklh gtkj :i;s½ cqfdax jkf'k] 1]20]000@&:i;s ¼,d yk[k chl gtkj :i;s½ ¶ykbZV fVfdV dh jkf'k] ohtk dh jkf'k 25]000@&:i;s ¼iPphl gtkj :i;s½] ;k=k chek jkf'k 2]200@&:i;s ¼nks gtkj nks lkS :i;s½ ykSVk;s tkus vkSj gtkZuk fnyok;s tkus dh izkFkZuk dh xbZA 3 jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k 552@2024 eSd ekbZ fVªi bf.M;k izkbZosV fyfeVsM cuke jksfgr ikyhoky 4& vihykFkhZ dh vksj ls tokc bl vk'k; dk izLrqr fd;k x;k fd izR;FkhZ }kjk dsoy gkWfyMs iSdst esa gksVYl ds fy, cqfdax djokbZ xbZ Fkh vkSj ¶ykbZV ds fVfdV lh/ks :i ls izR;FkhZ }kjk cqfdax djokbZ xbZ Fkh] tks fdlh vU; laLFkk ds ek/;e ls djokbZ x;h FkhA izR;FkhZ dh ;kstuk ckj&ckj cnyrh jgh vkSj ohtk ds fy, vikWbZaVesaV tks mlds Lo;a ds }kjk cqd djok;s x;s Fks fj'ksM~;wy fd;k x;k] tks dsoy bl dkj.k ls fd;k x;k fd fu;ksDRkk ds }kjk ,uvkslh ugha nh xbZ vkSj bl izdkj Lo;a izR;FkhZ dh xyrh vkSj ykijokgh ds dkj.k ohtk ugha feyk gS] ftlds fy, vihykFkhZ fdlh Hkh izdkj ls ftEesnkj ugha gSA blds vfrfjDr gksVy dh cqfdax izR;FkhZ ds dgus ls fujLr djokbZ x;h gS vkSj izR;FkhZ dks [kpsZ dh jkf'k 35]279@&:i;s ¼iSrhl gtkj nks lkS mU;klh :i;s½ dkVh tkdj 1]50]000@&:i;s ¼,d yk[k ipkl gtkj :i;s½ izLrkfor fd;s x;s ysfdu mlus ysus ls badkj dj fn;k vkSj bl dkj.k vihykFkhZ dk bl ekeys esa dksbZ lsok nks"k ugha gSA ftyk miHkksDrk vk;ksx dks bl ekeys dk {ks=kf/kdkj ugha gS D;ksfa d ;wtj ,xzhesVa ds vuqlkj fnYyh ds dksVZ dk {ks=kf/kdkj gS] vr% ifjokn [kkfjt djus dh izkFkZuk dh xbZ gSA 5& fo}ku ftyk miHkksDrk vk;ksx }kjk vihykFkhZx.k@foi{khx.k dk lsoknks"k ekurs gq;s 1]50]000@&:i;s vkSj ml ij ifjokn nk;j djus dh frfFk ls 09 izfr'kr okf"kZd nj ls C;kt vnk djus vkSj lkFk gh 15]000@&:i;s ifjokn O;; vnk djus ds vkns'k fn;s x;s gSaA 6& vihykFkhZ fo}ku vf/koDrk dh ;g cgl gS fd muds }kjk bl ekeys esa 1]50]000@&:i;s izR;FkhZ@ifjoknh }kjk tek djkbZ xbZ dqy jkf'k esa ls nsus dk izLrko fd;k x;k Fkk] ysfdu izR;FkhZ@ifjoknh }kjk badkj dj fn;k x;k] vr% mudk dksbZ lsoknks"k ugha gS] vr% tc lsoknks"k ugha gS rks bl ekeys esa fo}ku ftyk miHkksDrk vk;ksx }kjk 09 izfr'kr dh nj ls C;kt fnyk;k tkuk Hkh voS/k gS] vr% ;g izkFkZuk dh xbZ gS fd fo}ku ftyk miHkksDrk vk;ksx }kjk 1]50]000@&:i;s ij fnyk;k x;k C;kt vkSj gtkZuk fujLr fd;k tkos] tcfd izR;FkhZ@ifjoknh ds fo}ku vf/koDrk dh ;g cgl gS fd mlds }kjk 1]50]000@&:i;s ysus ls badkj Hkh fd;k x;k gS rks bl iSls dk mi;ksx 4 jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k 552@2024 eSd ekbZ fVªi bf.M;k izkbZosV fyfeVsM cuke jksfgr ikyhoky vihykFkhZx.k@foi{khx.k }kjk fd;k x;k gS] vr% izR;FkhZ ds i{k esa fo}ku ftyk miHkksDrk vk;ksx }kjk fd;k x;k QSlyk mfpr gS vkSj vihy [kkfjt djus dh izkFkZuk dh xbZ gSA 7& ekeys ds rF;ksa vkSj ifjfLFkfr;ksa dks ns[krs gq;s ;g nf'kZr gksrk gS fd Lo;a izR;FkhZ@ifjoknh us vius ifjokn esa ;g dFku fd;k gS fd vihykFkhZx.k@foi{khx.k us mls 1]85]279@&:i;s dh vnk dh xbZ jkf'k esa ls 35]279@&:i;s dkVrs gq;s 1]50]000@&:i;s okil djus dk vk'oklu fn;k Fkk] ftls Lo;a izR;FkhZ@ifjoknh }kjk gh badkj dj fn;k x;k Fkk] vr% blls nf'kZr gksrk gS fd izR;FkhZ@ifjoknh }kjk cqfdax dh jkf'k esa ls 1]50]000@&:i;s izkIr djus ls badkj fd;k x;k gS] tcfd bl jkf'k dks vihykFkhZx.k@foi{khx.k nsus ds fy;s rS;kj Fks] vr% ,slh jkf'k ij fnyk;k x;k 09 izfr'kr dk C;kt gekjh jk; esa {kfriwfjr djus gsrq fnyk;k x;k C;kt izrhr gksrk gS] tcfd bl ekeys esa vihykFkhZx.k@foi{khx.k dk dksbZ lsoknks"k gh ugha ik;k x;k gSA ;g ckr vo'; gS fd bl ekeys esa 1]50]000@&:i;s dh jkf'k dk mi;ksx vihykFkhZx.k@foi{khx.k }kjk vc rd fd;k tk jgk gS] vr% ml ij 06 izfr'kr lk/kkj.k C;kt dh nj ls izR;FkhZ@ifjoknh C;kt izkIr djus dk gh vf/kdkjh gS] vr% bl laca/k esa vihykFkhZx.k@foi{khx.k dh vihy vkaf'kd :Ik ls Lohdkj fd;s tkus ;ksX; ikbZ tkrh gSA 8& tgka rd ifjokn O;; dk iz'u gS] fo}ku ftyk miHkksDrk vk;ksx }kjk vihykFkhZx.k@foi{khx.k dks ;g vkns'k fn;k x;k gS fd og] izR;FkhZ@ifjoknh dks 15]000@&:i;s ifjokn O;; ds :Ik esa vnk djsaA fo}ku ftyk miHkksDrk vk;ksx us vius fu.kZ; esa ;g ik;k gS fd vihykFkhZx.k@foi{khx.k us ,slk dksbZ nks"k dkfjr ugha fd;k gS D;ksfa d ohtk ds dkj.k gh izR;FkhZ@ifjoknh dk gkWfyMs iSdst ugha gks ik;k Fkk] ftldks dSafly djus ds fy;s izR;FkhZ@ifjoknh us dgk] blfy;s dSafly pktsZt 35]279@&:i;s dkVdj 1]50]000@&:i;s] tks vihykFkhZx.k@foi{khx.k ds ikl gS] oks gh izR;FkhZ@ifjoknh dks fnyk;k tkuk U;k;ksfpr gS] vr% ,slh fLFkfr dks ns[krs gq;s] tcfd bl ekeys esa izR;FkhZ@ifjoknh ds ikl ifjokn nk;j djus dk dksbZ mfpr okndkj.k ekStwn 5 jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k 552@2024 eSd ekbZ fVªi bf.M;k izkbZosV fyfeVsM cuke jksfgr ikyhoky ugha Fkk] ifjokn O;; ds :Ik esa Hkh 15]000@&:i;s fnyk;k tkuk gekjh jk; esa U;k;ksfpr ugha Fkk] vr% fo}ku ftyk miHkksDrk vk;ksx }kjk bl laca/k esa ifjokn O;; ds :Ik esa fnykbZ xbZ 15]000@&:i;s dh jkf'k ds vkns'k dks Hkh fujLr fd;k tkuk mfpr ik;k gSA 9& ifj.kker% vihykFkhZx.k@foi{khx.k dh vihy vkaf'kd :Ik ls vihykFkhZx.k@foi{khx.k ds i{k esa Lohdkj dh tkdj fo}ku ftyk miHkksDrk vk;ksx ds fu.kZ; esa mijksDr foospukuqlkj ;g la'kks/ku fd;k tkuk mfpr ik;k tkrk gS fd izR;FkhZ@ifjoknh] vihykFkhZx.k@foi{khx.k ls 1]50]000@&:i;s dh jkf'k izkIr djus dk vf/kdkjh gS rFkk bl jkf'k ij ifjokn izLrqr djus dh fnukad ls olwyh rd 09 izfr'kr okf"kZd C;kt nj ds LFkku ij 06 izfr'kr okf"kZd nj ls C;kt Hkh izkIr djus dk vf/kdkjh jgsxk] lkFk gh fo}ku ftyk miHkksDrk vk;ksx }kjk ifjokn O;; ds :Ik esa fnykbZ xbZ 15]000@&:i;s ¼v{kjs ianzg gtkj :Ik;s½ dh jkf'k izR;FkhZ@ifjoknh ls izkIr djus dk vf/kdkjh gksuk ugha ik;k x;k gSA vkns'k vr% vihykFkhZx.k@foi{khx.k esd ekbZ fVªi bafM;k izkbosV fyfeVsM ,oa vU; dh vksj ls izLrqr vihy fo#) izR;FkhZ@ifjoknh jksfgr ikyhoky vkaf'kd :Ik ls vihykFkhZx.k@foi{khx.k ds i{k esa Lohdkj dh tkrh gS rFkk fo}ku ftyk miHkksDrk fookn izfrrks"k vk;ksx] t;iqj f}rh;] t;Ikqj }kjk ifjokn izdj.k la[;k 505@2018 cmuoku jksfgr ikyhoky cuke eSdekbZ fVªi bafM;k izkbosV fyfeVsM tfj;s vf/kd`r izfrfuf/k ,oa vU; esa ikfjr fu.kZ; fnukad 28-08-2024 esa mijksDr foospukuqlkj ;g la'kks/ku fd;k tkrk gS fd izR;FkhZ@ifjoknh] vihykFkhZx.k@foi{khx.k ls 1]50]000@&:i;s ¼v{kjs ,d yk[k ipkl gtkj :Ik;s½ dh jkf'k izkIr djus dk vf/kdkjh gS rFkk bl jkf'k ij ifjokn izLrqr djus dh fnukad ls olwyh rd 09 izfr'kr okf"kZd C;kt nj ds LFkku ij 06 izfr'kr okf"kZd nj ls C;kt Hkh izkIr djus dk vf/kdkjh jgsxk] lkFk gh fo}ku ftyk miHkksDrk vk;ksx }kjk ifjokn O;; ds :Ik esa fnykbZ xbZ 6 jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k 552@2024 eSd ekbZ fVªi bf.M;k izkbZosV fyfeVsM cuke jksfgr ikyhoky 15]000@&:i;s ¼v{kjs ianzg gtkj :Ik;s½ dh jkf'k izR;FkhZ@ifjoknh ls izkIr djus dk vf/kdkjh gksuk ugha ik;k x;k gSA ¼jkefuokl lkjLor½ ¼lqjsUnz flag½ ¼fueZy flag esM+roky½ lnL; lnL; ¼U;kf;d½ lnL; ¼U;kf;d½ @lk{kh ikjhd@