[Cites 0, Cited by 0]
[Entire Act]
Union of India - Section
Section 5 in Regulation on Quality of Service of Dial-Up and Leased Line Internet Access Service, 2001
5. Quality of Service Benchmarks for Leased Line Access Service.
- Leased line access services are generally offered by Internet Gateway Service Providers (IGSPs) holding an ISP licence. These services are offered either to Enterprises to connect their Local Area Networks (LANs) to the Internet by point-topoint leased lines, or to ISPs who do not have their own International gateway facilities, so as to provide them access to International Internet Backbone abroad. The Authority mandates that the parties concerned enter into a Service Level Agreement (SLA), guaranteeing some minimum level of performance in regard to Latency, Packet Loss and Service Availability.The leased line service provider should offer suitable rebate to his customer for the period the service was unavailable during a month. The quantum of rebate may be mutually negotiated and incorporated in the SLA, by a suitable 'Rebate Clause'. A copy of the SLA signed by the parties may be filed with the Authority.While at this stage the Authority is making only a recommendation in respect of the performance parameters to be embedded in the SLA, at a later date, based on its experience in this regard, the Authority would consider making these mandatory. The Authority would recommend the following indicative values in regard to these parameters:Details regarding measurement of the above parameters and other engineering details are indicated in Section B of the explanatory memorandum annexed.| S.No. | Parameters | Benchmarks |
| 1. | Latency | (i) Not to exceed 300 msec on Optical Fibre Communication (OFC) links between India and farthest node abroad. |
| (ii) Not to exceed 800 msec on satellite links between India and farthest node abroad. | ||
| 2. | Packet loss | Not to exceed 1% |
| 3. | Availability | Not less than 99% |