State Consumer Disputes Redressal Commission
Rishabh Gupta vs Hewlett Packard India Sales Pvt.Ltd. & ... on 2 August, 2016
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i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh vkj-ds-Hkkoukuh] vf/koDrkA mRrjoknh dz-1 dh vksj ls Jh fgrsUnz frokjh] vf/koDrkA mRrjoknh dz-2 vuqifLFkrA mRrjoknh dz-3 vuqifLFkrA // 2 // vkns'k fnukad% 02@08@2016 }kjk% ekuuh; Jh ujsUnz xqIrk] lnL;
vihykFkhZ us ;g vihy /kkjk 15 miHkksDrk laj{k.k vf/kfu;e 1986 ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje ljxqtk&vfEcdkiqj ¼N-x-½ ¼ftls vkxs laf{kIr esa **ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dz- CC/2012/44 **_"kHk xqIrk fo:) gsoysV iSdM+ bafM;k lsYl izkbZosV fyfeVsM o vU;** esa ikfjr vkns'k fnukad 08-04-2015] ftlds }kjk ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k gSA 2- ifjoknh dk ifjokn la{ksi esa bl izdkj gS fd ifjoknh }kjk vukosnd dz-2 ds izfr"Bku ls fnukad 02-04-2011 dks ,d ,pih fizaVj dz; fd;k] ftldk buokbl ua- 5393 gS] ftldk fl-ua- ,e-okbZ-9541 lh- vks-49 rFkk izksMDV ua- D;w 6675lh gSA vukosnd dz-2] vukosnd dz-1 ds v/khu mldk vf/kd`r fodzsrk gS] ftlds }kjk vukosnd dz-1 ds izksMDV dh fcdzh dh tkrh gSA vukosnd dz-3 tks odZ'kkWi ds :i esa dk;Z djrk gS vkSj vukosnd dz-2 }kjk fodz; dh tkus okyh oLrqvksa dks vukosnd dz-3 }kjk O;olkf;d izfr"Bkuksa esa izfrLFkkfir dj izkjaHk fd;k tkrk gSA ifjoknh }kjk iz/kkuea=h xzkeh.k jkstxkj ;kstuk ds varxZr ,Yce izkstsDV ds fy, ftlesa fd QksVks ,Yce dk fuekZ.k fd;k tkrk gS] ftls ljxqtk {ks=h; xzkeh.k cSad izrkix<+] ftyk ljxqtk ¼N-x-½ ;kstuk dk Qk;usal djkdj e'khu vkSj fizaVj yxk;k tkuk fuf'pr Fkk] ds varxZr~ fy;k x;k FkkA ifjoknh }kjk :-2]00]000@& ¼nks yk[k :i;s½ uxn vukosnd dz-2 dks iznku dj fizaVj yk;k x;k Fkk] ftlds ykus ds ckn ;g vk'oklu fn;k x;k fd vukosnd dz-1@,pih daiuh ds odZ'kkWi bathfu;j }kjk mDr fizaVj dks LFkkfir fd;k tk,xkA vukosnd dz-2 }kjk vukosnd dz-1 ds funsZ'kkuqlkj fnukad 29-06-2011 dks vukosnd dz-3 ds ;gka dk;Zjr~ // 3 // bathfu;j jktw }kjk fizaVj pkyw djus dk iz;kl fd;k x;k] ijarq fizaVj vkmV vkQ okjaVh crkus yxkA mlds ckn tc fizaVj dks [kksydj ns[kk x;k rks fizaVj ds jksfyax csYV lM+ pqds Fks vkSj mldk iqYyh ,oa gsM Hkh dke ugha dj jgk FkkA ifjoknh }kjk vukosnd dz-1 dks fyf[kr i= fnukad 15-06-2011] 28]06]2011 ,oa 21-07-2011 dks tkudkjh nh xbZ vkSj fizaVj dh =qfV;ksa ls voxr djk;k x;k] ijarq dksbZ dk;Zokgh ugha dh xbZA vukosnd dz-3 ds bathfu;j }kjk nqdku esa mifLFkr gksdj iqu% fizaVj dks pkyw djus dk iz;kl fd;k x;k] ijarq fizaVj iqu% pkyw ugha gqvkA bl ij vukosnd dz-3 ds bathfu;j }kjk viuk izfrosnu f'kdk;rdrkZ dks izsf"kr fd;k x;k vkSj vkt fnukad rd ifjoknh dk fizaVj can gkyr esa gh iM+k gqvk gS vkSj mldk mi;ksx ifjoknh ugha dj ik jgk gSA 3- vkxs ifjokn bl vk'k; dk Hkh izLrqr gS fd iz'uk/khu fizaVj ds dk;Z ugha djus ds dkj.k ifjoknh ds O;olk; dks izfrfnu fu;fer {kfr gks jgh gS vkSj O;kikj esa Hkh uqdlku gks jgk gSA ifjoknh dks u, fizaVj ds LFkku ij =qfViw.kZ fizaVj tks vkmV vkQ okjaVh Fkk rFkk ftlds vanj ds dYiqtsZ lM+ dj dke ugha djus ds dkj.k fizaVj pkyw ugha gks ik jgk Fkk] fn;k x;k] ftlls ifjoknh dks ekufld ,oa vkfFkZd {kfr gqbZA ifjoknh dks tkucw>dj vkmV vkQ okjaVh fizaVj fn;k x;k gSA okjaVh vof/k vukosnd dz-1 }kjk fu/kkZfjr dh tkrh gS] ijarq vukosnd dz-1 o 2 }kjk feydj ifjoknh ds lkFk O;olkf;d dnkpj.k dj =qfViw.kZ fizaVj iznku fd;k gS vkSj mUgsa dbZ ckj lwpuk fn, tkus ds ckn Hkh dksbZ dk;Zokgh ugha dh xbZ] ftldh iqf"V vukosnd dz-3 ds bathfu;j Jh jktw }kjk vius izfrosnu esa dh xbZ gSA bl izdkj vkmV vkQ okjaVh okys fizaVj ftlds dYiqtsZ lM+ x, Fks vkSj dk;Z ugha dj jgs Fks] dks u;k crkdj ifjoknh dks iznku fd;k x;k tks fd u dsoy lsok esa fuEurk gS] oju~ O;olkf;d dnkpj.k Hkh gS] ftlds dkj.k ifjoknh dks vkfFkZd {kfr ds // 4 // vykok ekufld d"V dk Hkh lkeuk djuk iM+ jgk gS] blfy, ifjoknh }kjk ifjokn esa of.kZr vuqlkj vuqrks"k fnykus dh ;kpuk dh gSA 4- ifjoknh }kjk ifjokn i= esa fd, x, vfHkdFku ds leFkZu esa Lo;a dk 'kiFki= fnukafdr 09-04-2012 ,oa lwph vuqlkj nLrkostksa dh QksVksizfr izLrqr fd;k gSA 5- vukosnd dz-1 }kjk ftyk Qksje ds le{k 'kiFki= ds izk:i esa fyf[kr dFku izLrqr dj ;g vfHkopu fd;k gS fd og daiuh vf/kfu;e 1956 ds rgr ,d vfrizfrf"Br daiuh gS] tks fd dEI;wVj] ySiVkWi] fizaVj] Ldsuj ,oa vU; lwpuk rduhdh ls lacaf/kr lkekuksa dk mPp xq.koRrk;qDr mRiknu djrk gSA daiuh }kjk fufeZr lkekuksa ds fodz; iwoZ mlds dBksj ijh{k.k ,oa tkap mijkar mls fodz; gsrq forjd dks miyC/k djk;k tkrk gSA ifjoknh }kjk izLrqr ifjokn vk/kkjghu gS ,oa nqHkkZoukiwoZd ;g ifjokn izLrqr fd;k x;k gSA vukosnd dz-1 }kjk vius vfHkdFku esa ;g izkjafHkd vkifRr izLrqr dh gS fd ifjoknh }kjk iz'uk/khu fizaVj esa mRikndh; =qfV gS] ,slk dFku rks fd;k gS] ijarq ifjoknh }kjk bl mRikndh; =qfV dks izekf.kr djus gsrq dksbZ fo'ks"kK fjiksVZ izdj.k esa layXu ugha dh gS] ftlds dkj.k ifjoknh dk ifjokn fujLr fd, tkus ;ksX; gSA vkxs vukosnd dz-1 }kjk ;g Hkh izkjafHkd vkifRr izLrqr dh xbZ gS fd ifjoknh us mDr iz'uk/khu fizaVj e'khu O;olk; djus ds iz;kstu gsrq dz; fd;k gSA vr% ifjoknh miHkksDrk laj{k.k vf/kfu;e dh /kkjk 2 ¼1½ ¼Mh½ ds izko/kku vuqlkj miHkksDrk ugha gS bl vk/kkj ij Hkh ifjoknh dk izdj.k izpyu'khy u gksus ds dkj.k fujLr fd, tkus ;ksX; gSA 6- vkxs tokcnkok bl vk'k; dk Hkh izLrqr gS fd vukosnd dz-1 }kjk vius mRiknu esa fuf'pr le; ds fy, okjaVh dh lqfo/kk nh tkrh // 5 // gSA ifjoknh }kjk dz; fd, x, fizaVj dh okjaVh vof/k lekIr gks pqdh Fkh] blfy, fu;ekuqlkj ifjoknh okjaVh dk ykHk izkIr djus dk vf/kdkjh ugha gSA ifjoknh }kjk vukosnd dz-2 ls mDr iz'uk/khu fizaVj viuh lgefr ls okjaVh vof/k ds ckn fizaVj esa vkbZ [kjkch ds ejEer ds [kpZ ogu djus dh lgefr ds lkFk dz; fd;k] blfy, ejEer dk [kpZ ifjoknh dks gh ogu djuk gksxkA vukosnd dz-1 }kjk lsok esa dksbZ deh ugha dh xbZ gS u gh vukosnd dz-1 ij iz'uk/khu fizaVj ls lacaf/kr oS/kkfud :i ls dksbZ nkf;Ro gSA vukosnd dz-1 }kjk fdlh Hkh rjg ls lsok esa deh ,oa vuqfpr O;kikj ugha fd;k x;kA ifjoknh }kjk ;g >wBk ifjokn izLrqr fd;k x;k gSA ifjoknh }kjk pkgk x;k vuqrks"k og izkIr djus dk vf/kdkjh ugha gS] vr% is'k ifjokn lO;; fujLr fd;k tk,A 7- vukosnd dz-2 }kjk ftyk Qksje ds le{k fyf[kr dFku izLrqr dj ;g vfHkopu fd;k gS fd muds }kjk vukosnd dz-1 ,pih daiuh }kjk fufeZr ,d mPp DokfyVh o {kerk dk ,pih fizaVj fodz; fd;k x;k Fkk] tks lqpk: :i ls dk;Z dj jgk gSA mDr fizaVj dh ckcr~ vukosnd dz-2 }kjk DokfyVh psd ba';ksjsal iznku fd;k tkrk gS] tks fd daiuh ds mPp izf'kf{kr bathfu;jksa }kjk iw.kZ larqf"V o tkap mijkar iznku fd;k tkrk gSA iz'uk/khu fizaVj esa xM+cM+h dh dksbZ laHkkouk ugha gSA ifjoknh }kjk izsf"kr uksfVl fnukad 07-09-2011 esa ifjoknh us Lo;a Lohdkj fd;k gS fd ifjoknh us e'khu ,oa fizaVj dh lgk;rk ls viuk izkstsDV vkjaHk fd;k gS] blls Li"V gS fd iz'uk/khu fizaVj lqpk: :i ls dk;Z dj jgk gSA 8- vkxs tokcnkok bl vk'k; dk Hkh izLrqr gS fd ifjoknh }kjk iz'uk/khu fizaVj ds =qfViw.kZ gksus dh f'kdk;r tc dh xbZ] rc vukosnd dz-3 ds bathfu;j jktw }kjk izFke ckj fnukad 29-06-2011 dks [kksydj // 6 // ns[kus ds ckn ifjoknh dks iz'uk/khu fizaVj dh =qfV;ksa dk irk pykA ifjoknh }kjk fnukad 21-07-2011 dks foyac ls vukosndx.k dks fizaVj dh =qfV;ksa ds ckjs esa lwfpr fd;k x;k] blls Li"V gS fd ifjoknh us Lo;a iz'uk/khu fizaVj ds dYiwtsZ] jksfyax csYV] iqfYy ,oa gsM cny fn, gSaA fiazVj esa tks Hkh dfe;ka ;k f'kdk;r gS] os lHkh ifjoknh ds gh d`R;ksa dk ifj.kke gSA bl dkj.k ifjoknh vukosnd dz-2 ls fdlh Hkh vuqrks"k dks ikus dk vf/kdkjh ugha gSA vukosnd dz-2 }kjk fdlh Hkh izdkj dk O;olkf;d dnkpj.k ,oa lsok esa fuEurk ugha dh gSA ifjoknh }kjk ;g >wBk ifjokn izLrqr fd;k x;k gSA vr% is'k ifjokn lO;; fujLr fd;k tk,A 9- vukosnd dz-2@jktu bysDVªkWfuDl us vius tokc ds leFkZu esa jktu eygu] iq= Jh jktsUnz eygu] ubZ fnYyh] izks- jktu bysDVªkWfuDl dk 'kiFki= fnukafdr 19-06-2012 is'k fd;k gSA 10- vukosnd dz-3 uksfVl ds fof/kor~ rkehy gksus ds ckotwn izdj.k ds yacudky esa vuqifLFkr jgk] ftlds dkj.k mlds fo:) ,di{kh; dk;Zokgh dh xbZ gSA 11- ftyk Qksje us mHk;i{k dh vksj ls izLrqr lkefxz;ksa dk lexz foospu i'pkr~ vkns'k fnukad 08-04-2015 dks ifjoknh dk ifjokn ;g fu"d"kZ fudkyrs gq, vLohdkj fd;k gS fd ifjoknh }kjk iz'uk/khu fizaVj O;olkf;d mn~ns'; ds fy, dz; fd;k x;k Fkk QyLo:i mldh fLFkfr miHkksDrk laj{k.k vf/kfu;e ds varxZr miHkksDrk dh ugha gS] ftlds fo:) ;g vihy gSA // 7 // 12- ifjoknh@vihykFkhZ dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj-ds-Hkkoukuh }kjk ;g rdZ izLrqr fd;k x;k fd fo}ku ftyk Qksje }kjk tks ;g fu"d"kZ fn;k x;k gS fd ifjoknh@vihykFkhZ miHkksDrk ugha gS] og =qfViw.kZ gSA ifjoknh }kjk iz'uk/khu fizaVj vius Lo;a ds rFkk ifjokj ds thou;kiu gsrq dz; fd;k Fkk] ftlds dkj.k ifjoknh@vihykFkhZ miHkksDrk dh Js.kh esa vkrk gSA fo}ku ftyk Qksje }kjk tks vkns'k ikfjr fd;k x;k gS] og vuqfpr ,oa fof/k fo:) gSA vr% fo}ku ftyk Qksje }kjk ikfjr vkns'k fujLr fd;k tk, rFkk ifjoknh@vihykFkhZ dh vihy Lohdkj dh tk,A 13- vukosnd dz-1@mRrjoknh dz-1 dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh fgrsUnz frokjh }kjk ;g rdZ izLrqr fd;k x;k fd ifjoknh@vihykFkhZ }kjk iz'uk/khu fizaVj iw.kZr% O;olkf;d mn~ns'; ds fy, dz; fd;k Fkk] ftlds dkj.k ifjoknh@vihykFkhZ **miHkksDrk** dh Js.kh esa ugha vkrk gSA fo}ku ftyk Qksje }kjk tks vkns'k ikfjr fd;k x;k gS] og iwjh rjg ls mfpr ,oa fof/klEer gSA vr% ifjoknh@ vihykFkhZ dh vihy vLohdkj dh tk,A 14- geus mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k dk Hkh ifj'khyu fd;kA 15- izdj.k ds U;k;ksfpr fujkdj.k gsrq loZizFke bl ckr ij fopkj.k fd;k tkuk vko';d gS fd D;k ifjoknh@vihykFkhZ miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 2¼1½¼Mh½ ds vuqlkj miHkksDrk dh Js.kh esa vkrk gS\ // 8 // 16- vukosnd dz-1@mRrjoknh dz-1@gsoysV iSdM+ bafM;k lsYl izk- fy- }kjk vius tokcnkos dh dafMdk ¼8½ esa ;g izkjafHkd vkifRr yh gS%& **That the complainant is not a 'consumer' within the meaning of the term 'Consumer' as defined under Section 2(1) (d) of the Consumer Protection Act, 1986. It is submitted that printer in question has been used for commercial activities in order to generate profit. it would be evident that the printer in question has been used extensively by the complainant for commercial activities and as such the complainant cannot claim the status of a 'Consumer" under the Consumer Protection Act, 1986 and is not entitled to for any relief from this Hon'ble Forum'' pwafd ifjoknh@vihykFkhZ }kjk iz'uk/khu fizaVj e'khu dk iz;ksx O;kolkf;d mn~ns';ksa gsrq fd;k tk jgk gS ,oa ifjoknh@vihykFkhZ us dgha Hkh Lofu;kstu dk dFku ugha fd;k gS] vr% miHkksDrk laj{k.k vf/kfu;e ds izko/kkuksa ds varxZr~ ifjokn la/kkj.kh; ugha gSA 17- ;gka ge miHkksDrk laj{k.k vf/kfu;e] 1986] dh /kkjk&2 ¼1½ ¼Mh½ dks mn~?k`r djuk pkgsaxs tks bl izdkj gS%& ¼?k½ **miHkksDrk** ls ,slk dksbZ O;fDr vfHkizsr gS] tks& ¼ i½ fdlh ,sl s izf rQy ds fy, ftldk lan k; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lan k; fd;k x;k gS] vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lan k; dh i}fr ds v/khu fdlh eky dk dz; djrk gS] vkSj blds vUrxZr ,sl s fdlh O;fDr ls fHkUu] tks ,sl s izf rQy ds fy, ftldk lan k; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkkxr% lan k; fd;k x;k gS ;k Hkkxr% opu fn;k x;k gS ;k vkLFkfxr lan k; dh i}fr ds v/khu eky dk dz; djrk gS ;k ,sl s eky dk dksb Z iz; ksx drkZ Hkh gS] tc ,sl k iz; ksx ,sl s O;fDr ds vuqeksn u ls fd;k tkrk gS fdUrq blds vUrxZr ,sl k dksb Z O;fDr ugha gS tks ,sl s eky dks iqu % fodz; ;k fdlh okf.kfT;d iz;kst u ds fy, vfHkizk Ir djrk gS] vkSj ¼ ii ½ fdlh ,s l s izf rQy ds fy, ftldk lan k; fd;k x;k gS ;k opu fn;k x;k gS ;k Hkxr% lan k; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS] ;k fdlh vkLFkfxr lan k; dh i}fr ds v/khu lso kvksa dks [HkkM+ s ij ysr k gS ;k miHkksx djrk gS ] vkSj blds vUrxZr ,sl s fdlh O;fDr ls fHkUu tks ,s l s fdlh izf rQy ds fy, ftldk lan k; fd;k x;k gS vkSj opu fn;k x;k gS vkSj Hkkxr% lan k; fd;k x;k gS vkSj Hkkxr% opu fn;k x;k gS ;k fdlh vkLFkfxr lan k; dh i}fr ds v/khu lso kvksa dks [HkkM+ s ij // 9 // ysr k gS ;k miHkksx djrk gS ] ,sl h lso kvksa dk dksb Z fgrkf/kdkjh Hkh gS tc ,sl h lso kvksa dk mi;ksx izF ke of.kZr O;fDr ds vuqeksn u ls fd;k tkrk gS [fdUrq blesa ,sl k O;fDr 'kkfey ugha gS] tks fdlh okf.kfT;d iz; kst u ds fy, ,sl h lso k izk Ir djrk gSA ] Li"Vhdj.k & [bl [k.M ds iz;kstuksa ds fy, **okf.kfT;d mn~ns';** esa Lojkstxkj lk/ku }kjk mlds vkthfodk miktZu ds ,dek= mn~~ns'; ds fy, mlds }kjk dz; fd, x;s vkSj mi;ksx fd, x;s eky vkSj mlds }kjk izkIr lsok ds O;fDr }kjk iz;ksx 'kkfey ugha gSA] 18- izLrqr izdj.k esa ifjoknh@vihykFkhZ }kjk vius ifjokn i= dh dafMdk 3¼c½ 1 esa dFku fd;k gS% **1- O;olk;h dk nqjkpj.k ;qDr O;kikj djus ls gqbZ {kfr& f'kdk;rdrkZ }kjk f'kdk;r drkZ dks u;h ,pih fizaVj Qkbusal ls izkIr djus ds i'pkr~ vukosndx.k }kjk mlds fizaVj dks pkyw ugha fd;k x;k ftl dkj.k fizaVj can iM+h gqbZ gS vkSj mldk mi;ksx&miHkksx f'kdk;rdrkZ ugha dj ik jgk gS ftl dkj.k mlds O;olk; dks izfr fnu fu;fer :i ls {kfr gks jgh gS vkSj mlds O;ikj ij foijhr izHkko iM+ jgk gSA** blh izdkj ifjoknh@vihykFkhZ }kjk ifjokni= dh dafMdk 3¼c½ 2 esa Hkh dFku fd;k gS **2- oLrq vU; dksbZ nks"k& vukosnd dzekad 2 }kjk f'kdk;rdrkZ dks ubZ fizaVj ds cnys esa [kjkc fizaVj] vkmV vkWQ okjaVh ¼2008½ rFkk fizaVj ds vanj ds dyiwtsZ lM+ dj] dke ugha djus ds dkj.k fizaVj pkyw ugha gks jgk gS tks fizaVj nks"kiw.kZ gS rFkk f'kdk;rdrkZ viuk O;olk; ugha dj ik jgk gSA** blh izdkj ifjoknh@vihykFkhZ }kjk ifjokn i= dh dafMdk ¼6½ esa Hkh dFku fd;k x;k gS fd **f'kdk;rdrkZ dks vkmV vkQ okjaVh ,oa lM+s gq, dyiwtsZ okyk fizaVj vukosnd dzekad 01 o 02 lfgr feydj iznku fd;k x;k vkSj mlls ckj&ckj ekSf[kd vkSj fyf[kr fuosnu djus ij Hkh dksbZ dk;Zokgh ugha dh xbZA vkosnd dk O;olk; LFkfxr gks x;k ftlls fd vkt fnukad rd vkosnd dks 300000-00 ¼rhu yk[k :i;s½ dh {kfr gqbZ gSA** // 10 // 19- bu lHkh dafMdkvksa ds ifj'khyu ls ;g Li"V gksrk gS fd ifjoknh@vihykFkhZ _"kHk xqIrk ,d O;olk;h gS rFkk mlds }kjk O;olk; ds lapkyu gsrq vukosnd dz-2@mRrjoknh dz-2 ls fnukad 02-04-2011 dks ,p-ih-fizaVj dz; fd;k x;k FkkA vukosnd dz-1@ mRrjoknh dz-1 iz'uk/khu fizaVj dh fuekZrk daiuh gSA vius ifjokn i= esa ifjoknh@vihykFkhZ Lo;a Lohdkj dj jgk gS fd tc iz'uk/khu fizaVj Bhd ls dk;Z ugha dj ik;k rks ifjoknh@vihykFkhZ dks O;olkf;d {kfr gqbZA ifjoknh@vihykFkhZ }kjk vius ifjokni= esa dgha Hkh ;g mYys[k ugha fd;k gS fd mldk fizaVj [kjhnus dk iz;kstu Lofu;kstu vFkok vkthfodk dekuk gS] ifjoknh@vihykFkhZ }kjk vius ifjokn i= esa t:j ;g vfHkdFku fd;k gS fd ifjoknh@vihykFkhZ }kjk iz/kkuea=h xzkeh.k jkstxkj ;kstuk ds varxZr QksVks ,Yce ds fuekZ.k gsrq iz'uk/khu fizaVj [kjhnk Fkk] ijarq ifjoknh@vihykFkhZ }kjk blds izek.k esa dksbZ nLrkost ;k lk{; izLrqr ugha fd;k g]S cfYd ifjoknh@vihykFkhZ }kjk vius ifjokni= esa ;g vfHkdFku fd;k gS fd ifjoknh@vihykFkhZ }kjk :-2]00]000@& uxn vukosnd dz-2@mRrjoknh dz-2 dks iznku dj fizaVj dz; fd;k Fkk] ftlls Li"V gS fd ifjoknh@vihykFkhZ }kjk iz'uk/khu fizaVj iw.kZr% O;kolkf;d mn~ns'; gsrq dz; fd;k x;k FkkA ftyk Qksje }kjk vius vkns'k dh dafMdk&11 esa tks ;g fu"d"kZ fudkyk gS fd **iz'uk/khu fizaVj ifjoknh@ vihykFkhZ }kjk O;olkf;d ykHk vftZr djus ds fy, dz; fd;k x;k Fkk] iwjh rjg ls mfpr ,oa fof/klEer gSA 20- M/s Rohit Chemical & Allied Industries Pvt. Ltd. Vs. National Research Development Corporation, IV (2013) CPJ 87 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "22. In Laxmi Engineering Works v. P.S.G. Industrial Institute, AIR 1995 SC 1428, it was held :-
// 11 // "12. Now coming back to the definition of the expression 'consumer' in Section 2(d), a consumer means in so far as is relevant for the purpose of this appeal, (i) a person who buys any goods for consideration; it is immaterial whether the consideration is paid or promised, or partly paid and partly promised, or whether the payment of consideration is deferred; (ii) a person who uses such goods with the approval of the person who buys such goods for consideration; (iii) but does not include a person who buys such goods for resale or for any commercial purpose.
The expression 'resale' is clear enough. Controversy has, however, arisen with respect to meaning of the expression "commercial purpose". It is also not defined in the Act. In the absence of a definition, we have to go by its ordinary meaning. 'Commercial' denotes "pertaining to commerce"
(Chamber's Twentieth Century); it means "connected with, or engaged in commerce; mercantile; having profit as the main aim" (Collins English Dictionary) whereas the word 'commerce' means "financial transactions especially buying and selling of merchandise, on a large scale" (Concise Oxford Dictionary). The National Commission appears to have been taken a consistent view that where a person purchases goods 'with a view to using such goods for carrying on any activity on a large scale for the purpose of earning profit', he will not be a 'consumer' within the meaning of Section 2(d)(i) of the Act. Broadly affirming the said view and more particularly, with a view to obviate any confusion - the expression 'large scale' is not a very precise expression - Parliament stepped in and added the explanation to Section 2(1)(d) by Ordinance / Amendment Act, 1993. The explanation excludes certain purposes from the purview of the expression 'commercial purpose' - a case of exception to an exception. Let us elaborate : a person who buys a typewriter or a car and uses them for his personal use is certainly a 'consumer' but a person who buys a typewriter or a car for typing others' work, for consideration or for plying the car as a 'taxi', can be said to be using the typewriter / car for a commercial purpose. The explanation however clarifies that in certain situations, purchase of goods for 'commercial purpose' would not yet take the purchaser out of the definition of expression of expression 'consumer'. If the commercial use is by the purchaser himself for the purpose of earning his livelihood by means of 'self employment', such purchaser of goods is yet a 'consumer'. In the illustration given above, if the purchaser himself works on typewriter or plies the car as a taxi himself, , he does not cease to be a consumer. In other words, if the buyer of goods uses them himself, i.e. by self- employment, for earning his livelihood, it would not be treated as a 'commercial purpose' and he does not cease to be a consumer for the purposes of the Act. The explanation reduces the question, what is a 'commercial purpose', to a question of fact to be decided in the facts of each case. It is not the value of the goods that matters but the purpose to which the goods bought are put to. The several words employed in the explanation, viz., 'uses them by himself ', 'exclusively for the purpose of earning his livelihood ' and 'by means of self-employment' make the intention of Parliament abundantly clear, that the goods bought must be used by the buyer himself by employing himself for earning his livelihood. A few more illustrations would serve to emphasise what we say. A person who purchases an auto-rickshaw to ply it himself on hire // 12 // for earning his livelihood would be a consumer. Similarly, a purchaser of a truck who purchases it for plying it as a public carrier by himself would be a consumer. A person who purchases a lathe machine or other machine to operate it himself for earning his livelihood would be a consumer. (In the above illustrations, if such buyer takes the assistance of one or two persons to assist / help him in operating the vehicle or machinery, he does not cease to be consumer). As against this, a person who purchases an auto-rickshaw, a car or a lathe machine or other machine to be plied or operated exclusively by another person, would not be a consumer. This is necessary limitation flowing from the expressions "used by him" and "by means of self-employment in the explanation. The ambiguity in the meaning of the words "for the purpose of earning his livelihood" is explained and clarified by the other two sets of words".
izLrqr izdj.k esa Hkh pwafd e'khu dh [kjhnh O;olkf;d mn~ns'; gsrq dh xbZ Fkh ,oa ifjoknh@vihykFkhZ us Lofu;kstu dk dFku ugha fd;k gS] blhfy;s ifjoknh miHkksDrk dh Js.kh esa ugha vk,xkA 21- Sanghi Brothers Manager Vs. Raj Kumar Jaiswal, II (2011) CPJ 257 (NC), esa Hkh ekuuh; jk"Vªh; vk;ksx }kjk ;g vfHkfu/kkZfjr fd;k x;k gS fd%& "6. The complainant had himself admitted in the complaint that the vehicle was on under contract with Madhya Pradesh State Transport Corporation on account of which he suffered loss of business @ 5,000 per day for 22 days and the total amount claimed for business loss is Rs. 1,10,000in this behalf. The complainant had also admitted in paragraph 2 of the complaint that he got the vehicle repaired on his own cost from the outside. The averments in the complaint itself establish that the vehicle was purchased for commercial purpose and the complainant had suffered business loss. In view of this, complainant cannot be considered as a consumer within the definition of section 2(1)(d) of C.P. Act. Besides this, the vehicle was taken to an unauthorized workshop; there was violation of terms of warranty and the servicing was not done on the due dates; and the vehicle has already done 96929 kms."
izLrqr izdj.k esa Hkh e'khu dk mi;ksx O;olkf;d gS ,oa ifjoknh@vihykFkhZ us Lofu;kstu dk dFku ugha fd;k gS] blfy;s ifjoknh miHkksDrk dh Js.kh esa ugha vk;sxkA // 13 // 22- blh vk;ksx }kjk Hkh iwue panz vxzoky fo:) izca/kd] ds-,e-vkbZ- O;olk; VsDukykWth izkbosV fyfeVsM] vihy dz-FA/15/135] vkns'k fnukad 14-03-2016 esa ;g vfHkfu/kkZfjr fd;k gS fd **pwafd ifjoknh }kjk vius ifjokni= esa dgha Hkh ;g vfHkdFku ugha fd;k gS fd ifjoknh }kjk iz'uk/khu e'khu Lo;a ,oa vius ifjokj ds thou;kiu gsrq dz; dh gS rFkk ifjokn i= esa e'khu [kjkc gksus ds dkj.k O;olkf;d {kfr gksus dk mYys[k fd;k gS] blfy, ifjoknh miHkksDrk laj{k.k vf/kfu;e 1986 dh /kkjk 2¼1½ ¼Mh½ ds izko/kku vuqlkj miHkksDrk ugha gS** 23- mijksDr foospuk ds vk/kkj ij rFkk fu.khZr U;k;n`"Vkarksa ds vkyksd esa ge vukosnd dz-1@mRrjoknh dz-1 ds bl rdZ dks Lohdkj ;ksX; ikrs gSa fd O;olkf;d dk;Z gsrq fizaVj [kjhnus ds QyLo:i ifjoknh@ vihykFkhZ miHkksDrk dh Js.kh esa ugha vkrk gSA 24- izLrqr izdj.k esa pwafd ;g izekf.kr gS fd ifjoknh@vihykFkhZ miHkksDrk dh Js.kh esa ugha vkrk gS] vr% miHkksDrk u gksus ds dkj.k izLrqr ifjokn la/kkj.kh; ugha gSA 25- mijksDrkuqlkj izdj.k ds rF;ksa o nLrkostksa ij fopkj.kksijkar ge bl fu"d"kZ ij igqaprs gSa fd ifjoknh@vihykFkhZ }kjk izLrqr vihy lkjghu o vk/kkjghu gksus ls fujLr dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad 08-04-2015 mfpr o lgh gksus ls laiq"V fd;k tkrk gSA vihy O;; ds laca/k esa dksbZ vkns'k ugha fd;k tk jgk gSA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼lqJh fguk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL;k lnL; lnL;
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