State Consumer Disputes Redressal Commission
Mrs. Preeti Singh W/O Sunil Singh vs M/S Cathay Pacific Airways Ltd. on 3 January, 2023
jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj
le{k%&Jh lqjsUnz dqekj tSu] ihBklhu lnL;¼U;kf;d½
Jh jkeQqy xqtZj]lnL;
ifjokn la[;k%& 61@2019
Mrs. Preeti Singh
& Complainant
cuke
M/s Cathay Pacific Airways Ltd., through the Managing Directors and
Director India Operations, having its Corporate Office at 10th Floor,
Ashoka Estate, 24, Barakhamba Road, Fire Brigade Lane, Connaught
Place, New Delhi- 110011. And ORS.
& Respondent
mifLFkr%& 1- ifjokfn;k dh vksj ls Jh ;qojkt lkear] vf/koDrkA 2- foi{kh dh vksj ls Jh izrhd dklyhoky] vf/koDrkA fu.kZ; fnukad%& 03-01-2023 }kjk%& Jh lqjsUnz dqekj tSu] ihBklhu lnL;¼U;kf;d½ ifjokfn;k us ;g ifjokni= foi{kh uacj 1 yxk;r 3 ds fo#) bl vk;ksx esa fnukad 11-04-2019 dks bu vfHkopuksa ds lkFk izLrqr fd;k fd ifjokfn;k us euhyk ls gkWUx dkWUx gksrs gq, fnYyh vkus ds fy, ;k=k dk foi{kh ,;jykbu dk ,;j fVdV cqd djk;k Fkk] tc ifjokfn;k ¶ykbV esa p<+h rc vksojgsM dsfcu esa lkeku j[kus ds fy, ifjokfn;k us ¶ykbV vVsaMsaV~l dks cqykuk pkgk] fdarq dksbZ ugha vk;kA ifjokfn;k viuk lkeku tc vksojgsM dsfcu esa j[kus yxh] rc vksojgsM dsfcu esa dksbZ /kkjnkj fgLlk mldh maxyh esa yx x;k] ftlls mldh maxyh dVdj [kwu vk x;kA ifjokfn;k us ¶ykbV vVsaMsaV~l ls lgk;rk dh izkFkZuk dh] fdarq tYnh ls dksbZ ugha vk;k] cfYd ¶ykbV LVkQ us ¶ykbV esa ekStwn lokfj;ksa ls fdlh ds MkWDVj gksus ds ckjs esa iwNk] fdarq ifjokfn;k dk [kwu can ugha gks jgk Fkk] rc ifjokfn;k ,oa mlds lkFkh ;k=h dks ¶ykbV ls uhps mrjuk iM+kA foi{kh ,;jykbu ds LVkQ us Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 ifjokfn;k dks egaxs vLirky esa ys tkdj NksM+ fn;k] tgka ifjokfn;k dh maxyh dk vkWijs'ku fd;k x;k rFkk dkQh [kpkZ vk;kA mlds ckn nwljs fnu tc ifjokfn;k us vU; ¶ykbV esa ;k=k dh] rc Hkh foi{kh ,;jykbu LVkQ us lgk;rk ugha dhA Hkkjr vkdj ifjokfn;k us viuh maxyh dk bykt djk;k] fdarq mldh maxyh LFkk;h :i ls [kjkc gks xbZA ifjokfn;k ySiVkWi ij dke djrh gS] fdarq maxyh [kjkc gksus ls mldk tkWc NwV x;kA bl izdkj ifjokfn;k us fpfdRlk bykt ,oa fQft;ksFksjsih vkfn ds fy, 20]00]000@&:i;s] ekufld larki ds fy, 10]00]000@&:i;s rFkk viuk tkWc NwVus ds fy, 30]00]000@&:i;s] bl izdkj dqy 60]00]000@& :i;s {kfriwfrZ ds fy, ;g ifjokni= izLrqr fd;kA 02- foi{khx.k dh vksj ls tokc ifjokni= izLrqr dj ;g fy[kk x;k fd jktLFkku jkT; miHkksDrk vk;ksx dks bl ifjokn dh lquokbZ dh {ks=h; vf/kdkfjrk izkIr ugha gS] D;ksfa d foi{khx.k esa ls dksbZ Hkh jktLFkku esa O;olk; ugha djrs gSaA ;g ?kVuk Hkh fons'k esa gqbZ gSA ;g Hkh fy[kk x;k fd ifjokfn;k us vR;f/kd c<+k&p<+kdj 60]00]000@&:i;s {kfriwfrZ pkgh gS ftldk dksbZ vkSfpR; vius ifjokni= esa ugha crk;k gSA bl izdkj muds vuqlkj ;g ifjokni= izkjafHkd Lrj ij gh [kkfjt fd;s tkus ;ksX; gSA foi{khx.k us ;g Hkh fy[kk fd ifjokfn;k us tks fof/kd uksfVl Hkstk Fkk] mlesa ;g fy[kk x;k Fkk fd vksojgsM dsfcu esa lkeku j[krs le; mldh vaxwBh Qal tkus ds dkj.k mldh maxyh esa pksV vkbZ Fkh] tcfd ifjokni= esa rF;ksa dks cnyrs gq, ;g fy[k fn;k fd vksojgsM dsfcu esa dksbZ /kkjnkj fgLlk fudyk gqvk gksus ls maxyh esa pksV vkbZ gSA foi{khx.k us tokc esa ;g Hkh fy[kk fd rqjra QLVZ ,M fpfdRlk miyC/k djk nh xbZ Fkh rFkk mlh ¶ykbV esa MkWDVj ekStwn Fks] ftUgksua s Hkh ifjokfn;k dks ns[kk gSA ;g Hkh fy[kk x;k fd foi{kh ¶ykbV dk LVkQ ifjokfn;k dks ,;jykbu vLirky rd NksMd + j vk;k gS rFkk nwljs fnu ifjokfn;k ,oa mlds lg;k=h ds fy, fu%'kqYd fVdV miyC/k djok;k gSA bl izdkj muds vuqlkj foi{khx.k dh dksbZ ykijokgh ugha gSA bl izdkj mUgksua s ifjokni= [kkfjt fd;s tkus dk fuosnu fd;k gSA 03- ifjokfn;k dh vksj ls Lo;a ifjokfn;k Jherh izhfr flag dk 'kiFk i= ,oa fofHkUu nLrkostkr izLrqr fd;s x;s gSa] tcfd foi{khx.k dh vksj ls Jh vkuan 2 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 ;snjh jhtuy gsM vkWQ lsYl ,aM ekdsZfVax dk 'kiFk i= ,oa fofHkUu nLrkostkr izLrqr fd;s x;s gSaA blds vykok ?kVuk okys fnu ¶ykbV esa ekStwn vVsaMsaV Fung Ping Fai rFkk Chau Sze Sze ds uksVjh ls lR;kfir 'kiFk i= Hkh izLrqr fd;s x;s gSaA 04- mHk;i{k ds fo}ku vf/koDrkx.k dh cgl lquh xbZ ,oa i=koyh dk voyksdu fd;k x;kA 05- gLrxr izdj.k esa loZizFke bl vk;ksx dh {ks=h; vf/kdkfjrk ds ckjs esa fopkj djrs gSaA fo}ku vf/koDrk ifjokfn;k dh vksj ls ;g cgl dh xbZ gS fd ifjokfn;k us t;iqj jgrs gq, ,;j fVdV baVjusV ds ek/;e ls [kjhns gSa rFkk t;iqj esa gh ,;j fVdV izkIr fd;s gSa] blfy, foi{khx.k ls ifjokfn;k dh lafonk t;iqj esa iw.kZ gqbZ gS] blfy, jktLFkku jkT; miHkksDrk vk;ksx dks {ks=h; vf/kdkfjrk gSA bl ckjs esa fo}ku vf/koDrk foi{khx.k dh vksj ls ;g cgl dh xbZ gS fd ifjokfn;k us vius ifjokni= esa vFkok vius lk{; ds 'kiFk i= esa dgha ij Hkh ;g Li"V ugha fd;k gS fd ifjokfn;k us baVjusV ds ek/;e ls ,;j fVdV cqd fd;s gksa rFkk t;iqj esa Hkqxrku fd;k gks vkSj fVdV t;iqj esa izkIr fd;s gksaA mudk rdZ gS fd ;g ?kVuk fons'k esa gqbZ gS] rhukas foi{khx.k dk O;olk; jktLFkku esa ugha gSA blfy, muds vuqlkj miHkksDrk laj{k.k vf/kfu;e] 1986 dh /kkjk 17 ds vuqlkj bl vk;ksx dks {ks=h; vf/kdkfjrk ugha gSA 06- ifjokfn;k dh vksj ls ekuuh; loksZPp U;k;ky; dk U;kf;d n`"Vkar flfoy vihy uacj 7037@2004 Ethiopian Airlines versus Ganesh Narain Saboo, fu.kZ; fnukad 09-08-2011 izLrqr fd;k x;k gS] fdarq bl U;kf;d n`"Vkar esa miHkksDrk laj{k.k vf/kfu;e] 1986 dh /kkjk 11 vFkok /kkjk 17 ds ckjs esa dksbZ foospu ugha fd;k x;k gS] cfYd bl U;kf;d n`"Vkar esa ekuuh; loksZPp U;k;ky; ds nks lnL;ksa dh cSap us yktZj cSap dks ;g iz'u jSQj fd;k Fkk fd D;k miHkksDrk lja{k.k vf/kfu;e ds rgr pyus okyk ifjokn flfoy nkok ekuk tkosxkA ,slh fLFkfr esa ;g U;kf;d n`"Vkar {ks=h; vf/kdkfjrk ds fcanq ij ykxw ugha gksrk gSA 3 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 07- ifjokfn;k dh vksj ls jkT; miHkksDrk vk;ksx, osLV caxky dk U;kf;d n`"Vkar ifjokn izdj.k la[;k 487@2015 cmuoku Shri Dibakar Bhattacharjee and ors. versus The Airport Director , Airport Authority of India and ors., fu.kZ; fnukad 19-02-2018 izLrqr fd;k x;k gS] ftlds voyksdu ls ;g Li"V gksrk gS fd ;g U;kf;d n`"Vkar Hkh {ks=h; vf/kdkfjrk ds ckjs esa ugha gS] cfYd blesa ;g crk;k x;k gS fd Carriage By Air Act, 1972 rFkk la'kksf/kr vf/kfu;e] 2009 ds rgr vkus okys ekeys Hkh miHkksDrk laj{k.k vf/kfu;e ds rgr lquokbZ ;ksX; gSA vr% gLrxr izdj.k esa {ks=h; vf/kdkfjrk ds ckjs esa ;g U;kf;d n`"Vkar Hkh ykxw ugha gksrk gSA 08- ifjokfn;k dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh dk U;kf;d n`"Vkar vihy la[;k 310@2008 cmuoku Air france versus O.P. SRIVASTVA ,Oka vU;] fu.kZ; fnukad 22-03-2018 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa foi{kh la[;k 2 Vªsoy ,tsaV us ifjoknh dks ,;j fVdV [kjhndj miyC/k djok;s FksA foi{kh la[;k 2 dk dk;kZy; y[kuÅ] mÙkjizns'k esa Fkk] rc mÙkjizns'k jkT; miHkksDrk vk;ksx ds }kjk ;g ekuk x;k fd mUgsa {ks=h; vf/kdkfjrk gSA 09- ifjokfn;k dh vksj ls ekuuh; loksZPp U;k;ky; dk U;kf;d n`"Vkar ¼2012½ 1 Supreme Court Cases (civ) 148 Trans Mediterranean Airways cuke Universal exports and another, fu.kZ; fnukad 15-09-2011 izLrqr fd;k x;k gS] ftlesa ;g crk;k x;k gS fd Carriage By Air Act, 1972 rFkk Montreal Convention of 1999 ds izko/kkuksa ds jgrs gq;s Hkh miHkksDrk laj{k.k vf/kfu;e] 1986 ds rgr ifjokn izLrqr fd;k tk ldrk gSA Carriage By Air Act, 1972 rFkk Montreal Convention of 1999 ds rgr ;g izko/kku gS fd ,;j dSfj;j ds }kjk ;fn dksbZ ykijokgh dh tkrh gS] rc Carriage By Air Act, 1972 ds rgr rFkk Montreal Convention of 1999 ds izko/kku ds rgr ,;j dSfj;j ds }kjk {kfriwfrZ dh tkosxh] rc ekuuh; loksZPp U;k;ky; us bl U;kf;d n`"Vkar esa ;g r; fd;k fd bu nksukas izko/kkuksa ds gksrs gq, Hkh miHkksDrk lja{k.k vf/kfu;e] 1986 dh /kkjk 3 ds izko/kku dks ns[krs gq, miHkksDrk lja{k.k vf/kfu;e] 1986 ds rgr Hkh ifjokn pyus ;ksX; gSA bl izdkj bl U;kf;d 4 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 n`"Vkar esa {ks=h; vf/kdkfjrk ds ckjs esa dksbZ fopkj ugha fd;k x;k gS] blfy, ;g U;kf;d n`"Vkar bl fcanq ij ykxw ugha gksrk gSA 10- ifjokfn;k dh vksj ls es?kky; jkT; miHkksDrk vk;ksx dk U;kf;d n`"Vkar izFke vihy la[;k 7@2007 cmuoku The Managing Director, Air Deccan, Bangalore and ors. cuke Shri Ram Gopal Agarwal, fu.kZ; fnukad 07-12- 2013 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa ifjoknh us baVjusV ds ek/;e ls ,;j fVdV [kjhns Fks rFkk vius f'kykax fLFkr cSad ds ØsfMV dkMZ ls Hkqxrku fd;k Fkk] rc ;g ekuk x;k fd f'kykax ftyk miHkksDrk vk;ksx dks bl ifjokn dh lquokbZ dh {ks=h; vf/kdkfjrk gSA 11- ifjokfn;k dh vksj ls f=iqjk jkT; miHkksDrk vk;ksx] vxjryk dk U;kf;d n`"Vkar] vihy la[;k 18@2021 cmuoku Shri Satyendranath Basu Roy Choudhary versus The CEO, Religare Health Insurance Company Limited, fu.kZ; fnukad 09-07-2021 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa ifjokfn;k us vkWuykbu laO;ogkj ls izhfe;e jkf'k vnk djds gSYFk chek ikWfylh izkIr dh Fkh rFkk bl ekeys esa tgka ifjoknh us bykt djk;k Fkk] ogka ls bykt dk fcy ifjoknh dks mlds fuokl LFkku ij izkIr gqvk Fkk] ftlesa ;g crk;k x;k Fkk fd chek daiuh us bykt dk [kpkZ Hkqxrku djus ls euk dj fn;k gS rFkk bykt dk [kpkZ euk djus ij okndkj.k iSnk gqvk Fkk] rc ;g ekuk x;k fd ftyk miHkksDrk vk;ksx] vxjryk] ¼f=iqjk½ dks ifjokn dh lquokbZ dh {ks=h; vf/kdkfjrk gSA 12- ifjokfn;k dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx dk U;kf;d n`"Vkar fjohtu fifV'ku uacj 1396@2016 cmuoku SPICEJET LTD. VERSUS RANJU AERY, fu.kZ; fnukad 07-02-2017 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa ifjokfn;k us vkWuykbu ,;j fVdV [kjhns Fks rFkk vius MsfcV dkMZ ls Hkqxrku fd;k Fkk] rc ;g ekuk x;k gS fd ifjokfn;k us paMhx<+ esa vkWuykbu ,;j fVdV baVjusV ds ek/;e ls [kjhns gSa rFkk ogha ij vius fuokl ij gh fVdV izkIr fd;s gSa] rc ;g ekuk fd paMhx<+ esa Hkkxr% okndkj.k iSnk gqvk gS ,oa jkT; miHkksDrk vk;ksx] paMhx<+ dks {ks=h; vf/kdkfjrk ekuh xbZA 5 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 13- foi{khx.k dh vksj ls ekuuh; jk"Vªh; miHkksDrk vk;ksx] ubZ fnYyh dk U;kf;d n`"Vkar fjohtu fifV'ku uacj 294@2016 cmuoku ;wukbVsM ,;ykbUl cuke lkSjHk dkykuh ,oa vU;] fu.kZ; fnukad 04-08-2016 izLrqr fd;k x;k gSA bl U;kf;d n`"Vkar okys ekeys esa ifjoknh us vius ,;j fVdV Vªsoy ,tsaV ds ek/;e ls [kjhns Fks] tks fd eqEcbZ ls ;w-,l-,- ,oa okil U;w;kWdZ ls eqEcbZ vkus ds fy, [kjhns FksA bl U;kf;d n`"Vkar okys ekeys esa ifjoknh dk ;g dguk Fkk fd foi{kh ,;jykbu dk czkap vkWfQl fnYyh esa gS] tcfd fnYyh ls dksbZ ;k=k Hkh ugha dh tkuh Fkh rFkk fnYyh ls fVdV Hkh cqd ugha fd;s x;s FksA ifjokfn;k us ftyk miHkksDrk vk;ksx] fnYyh esa ifjokni= izLrqr fd;k] rc ;g ekuk x;k fd ifjokfn;k us foi{kh ,;jykbu] fnYyh fLFkr czkap ls bl ;k=k ls lacfa /kr dksbZ Hkh laO;ogkj ugha fd;k gS] blfy, dsoy ek= czkap vkWfQl gksus ds vk/kkj ij gh {ks=h; vf/kdkfjrk ugha curh gSA 14- jkT; miHkksDrk vk;ksx esa ifjokn izLrqr djus ds fy, {ks=h; vf/kdkfjrk ds laca/k esa izko/kku miHkksDrk laj{k.k vf/kfu;e] 1986 dh /kkjk 17¼2½ esa fn;s x;s gSa tks fuEu izdkj gSa& "A complainant shall be instituted in a State Commission within the limits of whose jurisdiction,-
(a) the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complainant actually and voluntarily resides or carries on buisness or has a branch office or personally works for gain; or
(b) any of the opposite parties, where there are more than one, at the time of the institution of the complainant, actually and voluntarily resides, or carries on business or has a branch office or personally works for gain, provided that in such case either the permission of the State Commission is given or the opposite parties who do not reside or carry on business or have a branch office or personally works for gain, as the case may be, acquiesce in such institution; or
(c) the cause of action, wholly or in part, arises"6
Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 mijksDr izko/kkuksa ds vuqlkj /kkjk 17¼2½(a) ds rgr gLrxr izdj.k ugha vkrk gS] D;ksfa d Li"V :i ls dksbZ Hkh foi{kh jktLFkku esa dkjksckj ugha djrk gSA /kkjk 17 ¼2½ ¼b½ dk izko/kku Hkh gLrxr izdj.k ls lacfa /kr ugha gS] D;ksafd bl izko/kku ds vuqlkj dbZ foi{khx.k esa ls ;fn dksbZ foi{kh jktLFkku esa dkjksckj djrk gksrk] rc ;g izko/kku ykxw gksrkA bl izdkj /kkjk 17¼2½¼ c) ds rgr gLrxr izdj.k vkrk gSA 15- ;g fufoZokfnr gS fd ifjokni= miHkksDrk laj{k.k vf/kfu;e] 1986 ds rgr izLrqr fd;k x;k gS vFkkZr ifjoknh ds fuokl LFkku ij {ks=h; vf/kdkfjrk ugha curh gS tSlkfd u;s miHkksDrk laj{k.k vf/kfu;e] 2019 esa ifjoknh ds fuokl LFkku ij Hkh {ks=h; vf/kdkfjrk curh gSA gLrxr izdj.k esa ifjokfn;k jktLFkku] t;iqj dh fuoklh gSA bl izdkj gesa ;g ns[kuk gS fd D;k okndkj.k iw.kZ :i ls vFkok Hkkxr% jktLFkku esa iSnk gqvk\ 16- fo}ku vf/koDrk ifjokfn;k dh vksj ls ;g cgl dh xbZ gS fd ifjokfn;k us baVjusV ds ek/;e ls vkWuykbu ,;j fVdV [kjhnk gS rFkk mDr fVdV t;iqj vius fuokl ij izkIRk fd;k gS] blfy, t;iqj esa lafonk iwjh gksus ds dkj.k t;iqj esa okndkj.k iSnk gksuk ekuk tkosxkA bl ckjs esa ifjokfn;k dh vksj ls izLrqr es?kky; jkT; miHkksDrk vk;ksx dk U;kf;d n`"Vkar The Managing Director, Air Deccan and ors. versus Shri Ram Gopal Agarwal rFkk f=iqjk jkT; miHkksDrk vk;ksx] vxjryk dk U;kf;d n`"Vkar Shri Satyendranath Basu Roy Choudhary versus The CEO, Religare Health Insurance Company Limited ds vk/kkj ij ge ;g rks ekurs gSa fd tgka lafonk iwjh gksrh gS] ogka {ks=h; vf/kdkfjrk okndkj.k iSnk gksus ls cu tkosxh] fdarq ;g rF; lkfcr gksuk pkfg, fd ifjokfn;k us t;iqj esa jgrs gq, baVjusV ds ek/;e ls fVdV cqd djk;k] t;iqj esa Hkqxrkuk fd;k x;k vFkok t;iqj esa fVdV izkIr fd;k x;kA ifjokfn;k ds }kjk izLrqr ifjokni= ds voyksdu ls ;g ik;k tkrk gS fd ifjokfn;k us vius ifjokni= dh en uacj 1 esa ;g fy[kk gS fd ifjokfn;k ,d Lora= dkedkth efgyk gS tks ckj&ckj lai.w kZ fo'o esa vius dke&dkt ds flyflys esa ,;j ls ;k=k djrh jgrh gSA ifjokni= dh en uacj 2 esa ;g Hkh fy[kk gS fd ifjokfn;k us euhyk ls gkWUx dkWUx gksrs gq, fnYyh dk ,;j fVdV cqd djok;k Fkk] fdarq ifjokfn;k us 7 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 vius iwjs ifjokni= esa dgha ij Hkh ;g ugha fy[kk gS fd mlus baVjusV ds ek/;e ls fVdV cqd djok;k gksA ;g Hkh ugha fy[kk gS fd t;iqj vFkok jktLFkku fLFkr fdlh cSad ds [kkrs ls Hkqxrku fd;k gksA ;g Hkh ugha fy[kk gS fd t;iqj vFkok jktLFkku esa dgha jgrs gq, mDr fVdV izkIr fd;k gks ifjokfn;k us vius ifjokni= esa dgha ij Hkh ;g ugha fy[kk gS fd fdl vk/kkj ij jktLFkku jkT; miHkksDrk vk;ksx dks {ks=h; vf/kdkfjrk curh gS vFkkZr ifjokfn;k us vius ifjokni= esa {ks=h; vf/kdkfjrk cuus ds ckjs esa fdlh izdkj dk dksbZ vfHkopu ugha fd;k gSA foi{khx.k us tokc ifjokni= izLrqr dj izkjafHkd vkifÙk;ksa esa gh {ks=h; vf/kdkfjrk dk iz'u mBk fn;k gS] blds ckotwn Hkh ifjokfn;k us vius lk{; ds 'kiFk i= esa vFkok vU; fdlh Hkh izdkj ds nLrkostkr ls ;g lkfcr ugha fd;k gS fd ifjokfn;k us baVjusV ds ek/;e ls ,;j fVdV cqd djk;k gks vFkok jktLFkku esa fLFkr fdlh cSad ds [kkrs ls mldk Hkqxrku fd;k x;k gks vFkok ifjokfn;k us t;iqj vFkok jktLFkku esa mDr ,;j fVdV izkIr fd;s gksaA ifjokfn;k us ;g Hkh dFku fd;k gS fd og tkWc djrh gS rFkk maxyh dh pksV ds dkj.k mldk tkWc NwV x;k gSA ,slh fLFkfr esa ;g rF; Hkh egRoiw.kZ gks tkrk gS fd ifjokfn;k us tks fookfnr ;k=k dh gS og vius futh dk;Z ls dh gS vFkok vius fu;ksDrk ds fdlh dk;Z ls dh gS] D;ksafd ;fn fu;ksDrk ds dk;Z ls ;k=k dh tkosxh] rc fVdV dk [kpkZ fu;ksDrk ds }kjk mBk;k tkosxkA bl izdkj ifjokni= esa bu rF;ksa ds ckjs esa vfHkopu ugha gSA 17- i=koyh esa foi{khx.k dh vksj ls Vªsoy ,tsaV vdcj VªsoYl vkWQ bafM;k] cSaXkyksj ds }kjk cqd djk;s x;s ifjokfn;k ds fVdV dk fooj.k ,usD'pj R/1 IkzLrqr fd;k gS ftlesa bl fufoZokfnr fVdV dk Hkh fooj.k gS] ftlls ;g Li"V gksrk gS fd ;g fVdV ifjokfn;k us vdcj VªsoYl vkWQ bafM;k] cSaxyksj ds ek/;e ls [kjhnk gSA vdcj VªsoYl vkWQ bafM;k dk dksbZ vkWfQl jktLFkku esa ugha gS] ;g rF; mHk;i{k ds }kjk cgl ds nkSjku Lohdkj fd;k x;k gSA ifjokfn;k us ,slk dksbZ bZ&esy izLrqr ugha fd;k gS ftlds vk/kkj ij ;g ekuk tk lds fd ifjokfn;k dks fVdV t;iqj esa izkIr gqvk gksA bl izdkj gLrxr izdj.k ds leLr rF;ksa ds vk/kkj ij ;g fu"d"kZ fudyrk gS fd ifjokfn;k ;g lkfcr ugha dj ldh gS fd mlus fookfnr fVdV baVjusV ds ek/;e ls 8 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 t;iqj esa jgrs gq, vkWuykbu [kjhnk gks rFkk Hkqxrku t;iqj vFkok jktLFkku esa fLFkr fdlh cSad ds [kkrs ls fd;k gks vFkok mDr fVdV ifjokfn;k dks t;iqj vFkok jktLFkku esa jgrs gq, izkIr gqvk gksA bl izdkj ifjokfn;k ;g lkfcr ugha dj ldh gS fd mHk;i{k ds e/; fVdV [kjhnus dh lafonk t;iqj vFkok jktLFkku esa iw.kZ gqbZ gksA ,slh fLFkfr esa ;gh fu"d"kZ fudyrk gS fd t;iqj vFkok jktLFkku esa okndkj.k iSnk ugha gqvk gS vFkkZr ifjokfn;k ds ifjokni= dks lquus dh {ks=h; vf/kdkfjrk miHkksDrk lja{k.k vf/kfu;e] 1986 dh /kkjk 17 ¼2½¼c½ ds rgr Hkh bl vk;ksx dks gksuk ugha ik;k tkrk gSA bl izdkj ;g fu"d"kZ fudyrk gS fd ifjokfn;k ds bl ifjokni= dks lquus dh {ks=h; vf/kdkfjrk bl vk;ksx dks ugha gSA 18- rdZ ds rkSj ij bl vk;ksx dks {ks=h; vf/kdkfjrk gksuk ekuk tkos] rc ifjokfn;k ds }kjk vius ifjokni= esa foi{khx.k dk tks lsoknks"k crk;k x;k gS] mlds ckjs esa ;fn fopkj fd;k tkos] rc ;g ik;k tkrk gS fd ifjokfn;k us ifjokni= izLrqr djus ds igys foi{khx.k dks fnukad 17-01-2019 dks ,d fof/kd uksfVl ,uSD'pj 8 fn;k gS] ftlesa Li"V :i ls ;g fy[kk gS fd ifjokfn;k ds nkfgus gkFk dh fjax fQaxj vksojgsM dsfcu esa lkeku j[krs le; fgV gks xbZ rFkk pksVxzLr gks xbZ vFkkZr ifjokfn;k us vius fof/kd uksfVl esa dgha ij Hkh ;g ugha fy[kk gS fd vksojgsM dsfcu esa fdlh izdkj dk dksbZ /kkjnkj fgLlk fudyk gqvk gks] ftlls ifjokfn;k ds gkFk dh maxyh dV xbZ gksA bl izdkj ;g ik;k tkrk gS fd ifjokfn;k us ifjokni= izLrqr djrs le; {kfriwfrZ izkIRk djus ds mn~ns'; ls ;g xyr rF; ifjokni= esa fy[kk gS fd vksojgsM dsfcu esa fudys gq, fdlh /kkjnkj fgLls ls mldh maxyh pksVxzLr gqbZA blds vykok ;g rF; Hkh egRoiw.kZ gS fd foi{khx.k ds }kjk ifjokfn;k dks pksV yxus ds rqjar ckn QLVZ ,M lqfo/kk miyC/k djkbZ xbZ gS rFkk foeku esa cSBs lHkh ;kf=;ksa ls ;g iwNk x;k Fkk fd D;k dksbZ ;k=h MkWDVj gS] rc foeku esa cSBs ,d ;k=h us Lo;a dks MkWDVj gksuk crkdj ifjokfn;k dks ns[kk Hkh gSA ;g Hkh lgh gS fd foi{khx.k ds LVkQ us ifjokfn;k dks ,;jykbu vLirky rd igqapk;k gSA ;g Hkh lgh gS fd foi{khx.k us nwljs fnu ifjokfn;k rFkk mlds lg ;k=h dks fu%'kqYd fVdV miyC/k djok;k gSA bu lc rF;ksa dks ns[krs gq;s ;gh fu"d"kZ fudyrk gS fd vksojgsM dsfcu dh deh ds dkj.k 9 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 ifjokfn;k pksVxzLr ugha gqbZ gS] cfYd mldh fjax fQaxj vksojgsM dsfcu esa lkeku j[krs le; fgV gksdj {kfrxzLr gqbZ gS] rc Hkh foi{khx.k us Ik;kZIr QLVZ ,M lqfo/kk miyC/k djokbZ gS] ,;jykbu vLirky rd ys tkdj NksMk+ gS ,oa nwljs fnu ;k=k ds fVdV fu'kqYd miyC/k djok;s gSaA bu lc rF;ksa ds vk/kkj ij ;gh fu"d"kZ fudyrk gS fd ;fn bl vk;ksx dks {ks=h; vf/kdkfjrk gksuk Hkh ekuk tkos] rc Hkh gLrxr izdj.k esa foi{khx.k dk dksbZ lsoknks"k ifjokfn;k lkfcr ugha dj ldh gS] D;ksfa d ifjokfn;k us vius fof/kd uksfVl ,oa ifjokni= ds rF;ksa esa egRoiw.kZ fojks/kkHkk"kh dFku fd;s gSaA 19- gLrxr izdj.k esa ;g rF; Hkh egRoiw.kZ gS fd ifjokfn;k us vius ifjokni= esa foi{khx.k ls 60]00]000@& :Ik;s dh {kfriwfrZ jkf'k pkgh gS] tcfd Hkkjr okil vkus ds ckn ifjokfn;k us dgha ij Hkh dksbZ bykt fy;k gS] mlls lacaf/kr dksbZ fcy izLrqr ugha fd;s gSaA ifjokfn;k us ,slk dksbZ izek.k izLrqr ugha fd;k gS] ftlds vk/kkj ij ;g ekuk tk lds fd ifjokfn;k dh maxyh esa LFkk;h izd`fr dh dksbZ pksV vkbZ gksA ifjokfn;k us vius ifjokni= esa tks 60]00]000@& :Ik;s dh {kfriwfrZ pkgh gS] mlds vkSfpR; ds ckjs esa Li"V vfHkopu ugha fd;s gSa rFkk nLrkostkr izLrqr ugha fd;s gSaA ,slh fLFkfr esa ifjokfn;k ds }kjk ekaxh xbZ {kfriwfrZ dks exxagarated or excessive or unrealistic ekuk tkosxkA 20- ekuuh; jk"Vªh; miHkksDrk vk;ksx us vius U;kf;d n`"Vkar ifjokn izdj.k la[;k 1520@2015 cmuoku v'kksd dqekj xks;y cuke czkap eSustj] vkbZ -lh- vkbZ-lh-vkbZZ- cSad fu.kZ; fnukad 21-11-2016 ds ekeys esa ;gh ekuk gS fd ;fn ifjoknh fcuk fdlh vkSfpR; ds c<+k&p<+kdj {kfriwfrZ ekax dj ifjokni= izLrqr djrk gS] rc mDr ifjokni= bl funsZ'k ds lkFk okil ykSVk fn;k tkuk pkfg;s fd og vius ifjokni= esa {kfriwfrZ dk vkSfpR; crkrs gq;s lacfa /kr vk;ksx ds le{k ifjokni= izLrqr djsA 21- fo}ku vf/koDrk ifjokfn;k dh vksj ls ;g cgl dh xbZ gS fd ifjokfn;k dh pksV vR;ar ?kkrd Fkh] mls lsou Ldsy dk nnZ Fkk] ;g rF; izLrqr esfMdy izek.k i=ksa ls lkfcr gSA bl ckjs esa ;g ik;k tkrk gS fd maxyh esa bl izdkj ls pksV yxus ij vf/kd nnZ gksuk LokHkkfod gS] fdarq gLrxr izdj.k esa bl vk;ksx dks {ks=h; vf/kdkfjrk gksuk ugha ik;k x;k gS rFkk ifjokfn;k ds }kjk 10 Mrs. Preeti Singh vs M/s Cathay Pacific Airways Ltd.
ifjokn la[;k& 61@2019 Hkkjr esa vkus ds ckn bl maxyh dh pksV ds bykt ls lacaf/kr dksbZ nLrkost vFkok bykt ds fcy vkfn izLrqr ugha fd;s x;s gSaA ,slh fLFkfr esa fo}ku vf/koDrk ds }kjk fy;s x;s bl rdZ ds vk/kkj ij gh 60]00]000@& :Ik;s dh {kfriwfrZ mfpr ugha ekuh tk ldrh gSA vr% ifjokfn;k dk ifjokni= mijksDr foospukuqlkj [kkfjt fd;s tkus ;ksX; gSA vkns'k ifjokfn;k ds }kjk foi{khx.k ds fo#) izLrqr ifjokni= [kkfjt fd;k tkrk gSA mHk;i{k viuk&viuk [kpkZ eqdnek ogu djsx a sA ¼jkeQqy xqtZj ½ ¼,l-ds-tSu½ lnL; lnL; ¼U;kf;d½ @lk{kh ikjhd@ 11