Section 9 in The North Delhi Power Limited Complaint Handling Procedures Relating To Distribution and Retial Supply
9. Periodic Inspection by next higher authority.
- A database comprising the complaints lodged by various categories of consumers, type of complaint, period of redressal etc shall be maintained by the Licensee. The complaint register maintained at the complaint centre/office will be inspected by the next supervisory authorities every month that will record his views regarding the adequacy of the measures taken and the response time.
