State Consumer Disputes Redressal Commission
M/S.V.K.Industries Pro.Shri Bhojram ... vs M/S. G.D. Ispat & Chemical Pro.Smt.Sonu ... on 31 July, 2015
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// 2 //
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ifjokfnuh }kjk vukosnd dks fnukad 11-10-2010 dks ,d dksVs"ku fn;k
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lafonkvksa dh tkudkjh vukosnd dks iznku dh xbZ tks fd vukosnd }kjk
Lohdkjh Hkh dh xbZ FkhA vr% ifjokfnuh }kjk fnukad 18-12-2010 dks dz;
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// 3 //
dqN mRiknksa dks fdj.k jksMost ds Vªd ds ek/;e ls izsf'kr fd;k tk
ldrk Fkk vkSj ifjoknh dks gksus okyh vkfFkZd {kfr dks jksdk tk ldrk
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of.kZr "krksZa ds vuq:i laiw.kZ mRiknksa dks fu;r frfFk esa iznku djuk FkkA
ifjokfnuh }kjk ;g Hkh vfHkopu fd;k x;k fd ifjokfnuh dks
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frFkh esa LFkkiuk o fQVhax djus esa foQy jgk ifjokfnuh }kjk vukosnd
ls laiZd dj fuosnu fd;k x;k rc vukosnd }kjk mRiknksa dh fQVhax
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fd;s x;s vukosnd ds fo:) ,di{kh; dk;Zokgh dh xbZA
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fjfeax ekWl dk fuekZ.k gsrq y?kq m|ksx dh LFkkiuk xzke dudsok rglhy
ljk;ikyh ftyk egkleqan es LFkkiuk dh tk jgh FkhA vr% ftyk Qksje
jk;iqj dks ifjokn dks lquus dk {ks=kf/kdkj ugha Fkk pwafd okn dkj.k
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1.Rohit Chemical and Allied Industries Pvt. Ltd. Vs. National Research Development Corporation, IV(2013) CPJ 87 (NC).
// 5 // "Installation of machinery - Investment of huge sum - Modification carried out as per suggestions and recommendation - Product much below capacity and of substandard quality - Loss suffered - Allegedly correct Know-how of process not supplied - Alleged deficiency in service - Commission cannot arrogate to itself, those powers which are not vested with it - No admission/concession made by parties, can govern the law - Both parties, if they consent, cannot bestow jurisdiction to any Tribunal or Court - Installation of machinery is 'commercial transaction' - Complainant not consumer."
2. JCB India Ltd. Vs. Mallappa Sangappa Mantri & anr. ,IV(2012) CPJ 220 (NC).
"Machine was being used by complainant for earning profits and hence for commercial purposes by employing a number of people - when customer buys goods for commercial purposes and avails of services attached to the goods in the nature of warranty, he cannot be considered to be consumer even for purpose of services during warranty period - Complainant cannot be held as consumer - Impugned Order set aside."
3. Beena Sharma Vs. Allengers Medical System Ltd, IV(2012) CPJ 819 (NC).
"Machine was acquired and used, i.e., installed in a poly clinic, where so many other facilities must have been put in service - Purchase cannot be said only for earning livelihood of complainant , who was not even purchaser of machine - Complainant not a consumer."
7- mRrjoknh ds fo}ku vf/koDrk Jh HkwisUnz tSu }kjk eq[;r% ;g rdZ fd;k x;k fd ifjokfnuh }kjk y?kq m|ksx dh LFkkiuk viuh vkthfodk gsrq dh tk jgh Fkh vr% ifjokfnuh@mRrjokfnuh miHkksDrk gS ;k miHkksDrk dh Js.kh esa vkrh gSA ifjokfnuh@mRrjokfnuh dk dk;kZy; jk;iqj esa fLFkr gS vr% okn dkj.k Hkh jk;iqj esa mRiUu gqvk ifjokfnuh@mRrjokfnuh ds vf/koDrk }kjk ;g Hkh rdZ fd;k x;k fd eSXusfVd lsizsVj u Hkstus ds dkj.k laiw.kZ e"khu dk iz;ksx ugha fd;k tk ldk ,oa m|ksx izkjaHk ugha gks ldk bl izdkj vukosnd@vihykFkhZ }kjk ifjokfnuh@mRrjokfnuh ds lkFk lsok esa fuEurk dh xbZA ftyk Qksje // 6 // }kjk ikfjr vkns"k mfpr o U;k; laxr gS mlesa gLr{ksi dh vko";drk ugha gS vr% vihy fujLr fd;s tkus dh izkFkZuk dh xbZA mRrjoknh ds vf/koDrk }kjk fuEu U;k;n`'Vkarks ij fo"okl fd;k x;k%& Kurji Holy Family Hospital Vs. Boehringer Mannheim India Ltd. & Ors. III(2007)CPJ 371 (NC), "Machine found to be non-functional during warranty period - Not repaired - Stand-by machine supplied- Defective - Contention of OP, complaint not maintainable as machine purchased for commercial purpose, rejected- Settled law, complaint before Consumer For a maintainable even if goods purchased for commercial purpose turn defective during warranty period- Further, complaint filed within warranty period and prior to amendment of Section 2(1)(d) of Consumer Protection Act- OP aware of non-functioning of machine- Failed to remove defects despite services carried out during warranty period- Deficiency in service- Held liable to refund price of machine - Interest @ 10% p.a. allowed."
8- bl vihy ds U;k;ksfpr fujkdj.k gsrq gesa loZizFke gesa ;g lqfuf"pr djuk gS fd D;k ftyk Qksje jk;iqj dks ifjokn ds fopkj.k gsrq {ks=kf/kdkj izkIr Fkk\ ,oa D;k ifjoknh daiuh miHkksDrk dh Js.kh esa vkrh gS\ gekjs }kjk ifjokn i= dk ifj"khyu fd;k x;k ifjoknh ifjokn i= dh dafMdk&3 esa fuEukuqlkj vfHkdFku fd;k x;k gS%& ^^3- ;g fd ifjoknh }kjk IykV uacj 1217] xzke dudsok] rg- ljk;ikyh] ftyk egkleqUn ¼N-x-½ es jsfeax ekWl ds fuekZ.k gsrq y?kq m|ksx LFkkfir fd;k tkuk fuf"pr fd;k x;k FkkA** ifjoknh }kjk vfHkys[k esa izLrqr dz; vkns"k fnukad 18-12-2010 dh izfr izLrqr dh xbZ gS] ftlesa ifjoknh daiuh dk fuEukuqlkj irk mYysf[kr gS%& "G.D.ISPAT & CHEMICALS MINES/INDUSTRIES/EXPORTER MANUFACTURE-SILICA REMMING MASS, MANGANESE DIOXIDE, MANGANESE OXIDE Factory Address -: Plot NO. 1217 Village. Kankewa Tehsil, Saraipali District, mahasmund (C.G.)"
// 7 // ifjoknh }kjk izLrqr Jhjke VªkaliksVZ daiuh dh fcYVh dh izfr ds vuqlkj Hkh ifjoknh daiuh dk irk&^^dudsok rglhy ljk;ikyh** gS vFkkZr~ mlds }kjk vknsf"kr eky dk iznk; Hkh ljk;ikyh esa fd;k x;k FkkA vf/kfu;e dh /kkjk&11 ds vuqlkj ftyk Qksje ds {ks=kf/kdkj dks lqfuf"pr fd;k x;k gS%& /kkjk&11- ftyk eap dk {ks=kf/kdkj& ¼1½ bl vf/kfu;e ds vU; mica/kksa ds vuqlkj] ftyk eap dks f"kdk;rksa ij dk;Z djus dk {ks=kf/kdkj gksxk] tgka nkok dh xbZ lsok vFkok eky dk ewY; vkSj {kfriwfrZ] ;fn dksbZ gks] 2¼:- 20 yk[k ls T;knk ugh½ gksrk gSA ¼2½ LFkkuh; lhekvksa ds Hkhrj ftyk eap esa f"kdk;r LFkkfir dh tk;xh] ftlds {ks=kf/kdkj esa gS]& ¼d½ foijhr i{kdkj vFkok izR;sd foijhr i{kdkj] tc f"kdk;r dh LFkkiuk djus ds le; ,d ls vf/kd i{kdkj gks] okLro esa vFkok LoSfPNd :i ls fuokl djrk gS vFkok O;kikj dks pykrk gS vFkok "kk[kk dk;kZ;y j[krk gS vFkok equkQs ds fy, futh rkSj ij dk;Z djrk gS] vFkok ¼[k½ dksbZ foijhr i{kdkj] tc f"kdk;r dh LFkkiuk djus ds le; ,d ls vf/kd i{kdkj gks] okLro esa vFkok LoSfPNd :i ls fuokl djrk gS] vFkok O;kikj dks pykrk gS vFkok "kk[kk dk;kZy; j[krk gS vFkok equkQs ds fy, futh rkSj ij dk;Z djrk gS] iznku djrk gS fd ml ekeys esa] ;k rks ftyk eap dh Lohd`fr iznku dh tkrh gS vFkok ml LFkkiuk esa foijhr i{kdkj lgefr ns nsrs gSa] tks fuokl ugha djrk] vFkok O;kikj ugha pykrk vFkok "kk[kk dk;kZy; ugha j[krk vFkok equkQs ds fy, futh rkSj ij dk;Z ugha djrk] tks Hkh ekeyk gks( vFkok ¼x½ dk;Zokgh dk dkj.k] laiw.kZrk esa vFkok vkaf"kd :i esa] mn; gksrk gSA // 8 // vFkkZr~ okn dkj.k ifjokn i= esa vfHkdFku ds vuqlkj ljk;ikyh egkleqUn esa mRiUu gqvk FkkA mijksDr izko/kku ds vuqlkj ifjokn i= ml ftyk Qksje ds {ks=kf/kdkj esa izLrqr fd;k tk ldrk gS tgka vukosnd O;olk; djrk gS ;k fuokl djrk gS bl izdkj ifjokn i= ;k rks ljk;ikyh egkleqUn ftyk Qksje }kjk fopkj.k fd;k tk ldrk Fkk ;k fQj t;iqj jktLFkku ftyk Qksje }kjk fopkj.k fd;k tk ldrk FkkA ftyk Qksje jk;iqj dks ifjokn i= esa fopkj.k gsrq {ks=kf/kdkj ugha Fkk ,oa ftyk Qksje jk;iqj dks ifjokn i= ds iath;u ds le; gh {ks=kf/kdkj ds vk/kkj ij ifjokn i= ykSVk fn;k tkuk FkkA 9- ifjokn i= esa mYysf[kr vfHkdFku ds vuqlkj y?kq m|ksx dh LFkkiuk dh tk jgh Fkh ftlds fy;s ifjoknh daiuh us vukosnd ls e"khu midj.k eVsfj;y ewY; 12]00]000@&:-¼ckjg yk[k :i;s½ iznk; djus gsrq vkns"k fn;k Fkk ifjokn i= esa ;g vfHkdFku ugha fd;k x;k gS fd y?kq m|ksx thfodkiktZu gsrq fd;k tk jgk gSA ifjoknh daiuh }kjk o`gr iwath fuos"k i"pkr~ 12]00]000@&:-¼ckjg yk[k :i;s½ dh e"khujh gsrq vkns"k fd;k x;k ftlls Li'V gksrk gS fd dfFkr y?kq m|ksx vR;f/kd ykHkktZu gsrq gS thfodksiktZu gsrq ugha gSA vf/kfu;e dh /kkjk&2 esa miHkksDrk dks fuEukuqlkj ifjHkkf'kr fd;k x;k gS%& ¼?k½ ^^miHkksDrk** dk rkRi;Z ml O;fDr ls gS( tks&
(i) izfrQy ds fy, fdlh eky dks [kjhnrk gS tks fd pqdk fn;k x;k vFkok pqdkus dk ok;nk fd;k x;k vFkok vkaf"kd Hkqxrku dj fn;k x;k vFkok vkaf"kd Hkqxrku djus dk ok;nk fd;k x;k vFkok fdlh rjhds ds vUrxZr Hkqxrku LFkfxr fd;k x;k vkSj mu O;fDr;ksa ds vykok mu ekyksa ds fdlh iz;ksx dks lfEefyr djrk gS tks mu ekyksa ds fy, fdlh izfrQy ds fy, [kjhnrk gS] tks pqdk fn;k vFkok pqdkus dk ok;nk fd;k vFkok vkaf"kd Hkqxrku dj fn;k vFkok vkaf"kd Hkqxrku djus dk ok;nk fd;k vFkok fdlh rjhds ds vUrxZr Hkqxrku LFkfxr fd;k] tc ml O;fDr ds // 9 // vuqeksnu ds lkFk ml eky dk iz;ksx fd;k x;k] ysfdu ml O;fDr dks lfEefyr ugha djrk] tks fdlh O;kikfjd mn~ns"; ds fy, vFkok iqu% fcdzh ds fy, ml eky dks izkIr djrk gS( vFkok
(ii) izfrQy ds fy, fdlh eky dks fdjk;s ij ysrk gS vFkok izkIr djrk gS] tks fd pqdk fn;k x;k vFkok pqdkus dk ok;nk fd;k x;k vFkok vkaf"kd Hkqxrku dj fn;k x;k vFkok vkaf"kd Hkqxrku djus dk ok;nk fd;k x;k vFkok fdlh rjhds ds vUrxZr Hkqxrku LFkfxr fd;k x;k vkSj ml O;fDr ds vykok mu lsokvksa gsrq fdlh fgrdkjh dks lfEefyr djrk gS] ftlus fdjk;s ij yh xbZ vFkok izkIr dh xbZ lsokvksa ds izfrQy dks pqdk fn;k vFkok pqdkus dk ok;nk fd;k vFkok vkaf"kd Hkqxrku dj fn;k vFkok vkaf"kd Hkqxrku djus dk ok;nk fd;k vFkok fdlh rjhds ds vUrxZr Hkqxrku LFkfxr fd;k] tc izFke of.kZr O;fDr ds vuqeksnu }kjk os lsok,a izkIr dh xbZ] 1¼ysfdu ml O;fDr dks lfEefyr ugha djrk] tks fdlh O;kikfjd mn~ns"; ds fy, mu lsokvksa dks izkIr djrk gS(½ ifjoknh daiuh }kjk O;olkf;d mn~ns"; gsrq vukosnd@vihykFkhZ dks dk;kZns"k iznku fd;k x;k FkkA mijksDr izko/kkukuqlkj ifjoknh daiuh miHkksDrk dh Js.kh esa ugha vkrh gS mlds }kjk izLrqr ifjokn izpyu ;ksX; ugha FkkA mRrjoknh vf/koDrk dk ;g rdZ Lohdkj ;ksX;
ugha gS fd ifjoknh daiuh }kjk dz; dh xbZ e"khu okjaVh vof/k esa Fkh vr% ;fn O;olkf;d iz;kstu gsrq Hkh e"khujh dz; dh xbZ Fkh] rc Hkh dz; dh xbZ e"khu dh LFkkiuk ;k fQVhax u dj vukosnd }kjk tks lsok esa fuEurk dh xbZ Fkh bl gsrq ifjokfnuh ^^miHkksDrk** dh Js.kh esa vkrh gS ,oa ifjokn i= izLrqr dj ldrh FkhA ekuuh; jk'Vªh; vk;ksx }kjk fuEukuqlkj izdj.k esa /kkfjr fd;k x;k gS fd O;olkf;d iz;kstu gsrq yh xbZ eky ;k lsok ls lacaf/kr f"kdk;r djus gsrq ifjoknh ;k dzsrk miHkksDrk dh Js.kh esa ugha vkrk gS JCB India Ltd. Vs. Mallappa Sangappa Mantri & anr. ,IV(2012) CPJ 220 (NC).
// 10 // "Machine was being used by complainant for earning profits and hence for commercial purposes by employing a number of people - when customer buys goods for commercial purposes and avails of services attached to the goods in the nature of warranty, he cannot be considered to be consumer even for purpose of services during warranty period - Complainant cannot be held as consumer - Impugned Order set aside."
10- mijksDrkuqlkj izdj.k ds rF;ksa ij fopkj&foe"kZ djus ds mijkar ge bl fu'd'kZ ij igqaprs gSa fd vukosnd@vihykFkhZ }kjk izLrqr vihy Lohdkj fd;s tkus ;ksX; gS vr% Lohdkj dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; ,di{kh; vkns"k =qfViw.kZ gS vr% vikLr fd;k tkrk gSA QyLo:i ifjokn fujLr dh tkrh gSA vihy O;; ds laca/k esa dksbZ vkns'k ugha fd;k tk jgk gSA ¼lqJh ghuk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsanz xqIrk½ lnL;k lnL; lnL;
@07@2015 @07@2015 @07@2015