Section 3 in The Quality Of Service (Code Of Practice For Metering And Billing Accuracy) Regulation, 2006
3. Purpose of laying down the Code of Practice for metering and billing accuracy
.-The purpose of laying down the Code of Practice for metering and billing accuracy is to:(i)Bring uniformity and transparency in the procedures being followed by service providers with regard to metering and billing.(ii)Prescribe standards relating to accuracy of measurement and reliability of billing.(iii)Measure the accuracy of billing provided by the Service Providers from time to time and to compare them with the norms so as to assess the level of performance.(iv)Minimize the incidences of billing complaints.(v)Protect the interest of consumers of telecommunication services.
